Getting Started Guide
Page 20
... the printer. • Make sure you have correctly loaded paper in the name. • Mac OS X: Select the HP Recommended Software option. 3. Insert the software CD provided with "Help" in the tray and that the paper is on the option you select when you have securely connected the power cord ...and that the power source is working properly. • Make sure the (Power) light is not jammed in ...
... the printer. • Make sure you have correctly loaded paper in the name. • Mac OS X: Select the HP Recommended Software option. 3. Insert the software CD provided with "Help" in the tray and that the paper is on the option you select when you have securely connected the power cord ...and that the power source is working properly. • Make sure the (Power) light is not jammed in ...
User Guide
Page 9
... your firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation ...HP Officejet 4620 e-All-in-One series 123 Uninstall and reinstall the HP software 125 Printhead maintenance...126 Clean the printhead...126 Align the printhead...127 Print and evaluate a print quality report 128 To print a print quality report 128 To evaluate the Print Quality Diagnostic Page 129 Clear jams...134 Clear paper jams...134 Avoid paper jams...
... your firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation ...HP Officejet 4620 e-All-in-One series 123 Uninstall and reinstall the HP software 125 Printhead maintenance...126 Clean the printhead...126 Align the printhead...127 Print and evaluate a print quality report 128 To print a print quality report 128 To evaluate the Print Quality Diagnostic Page 129 Clear jams...134 Clear paper jams...134 Avoid paper jams...
User Guide
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8 Solve a problem The information in -One series) • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams HP support If you have a problem, follow these suggestions did not solve your firewall software to work with the ...Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using HP ePrint and HP websites • Solve wireless problems (HP Officejet 4620 e-All-in-One series) • Configure your problem,...
8 Solve a problem The information in -One series) • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams HP support If you have a problem, follow these suggestions did not solve your firewall software to work with the ...Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using HP ePrint and HP websites • Solve wireless problems (HP Officejet 4620 e-All-in-One series) • Configure your problem,...
User Guide
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...HP software CD included with the printer, or you are not using a computer running Windows. • You are not running too many common printer problems. Check the following when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as the paper skew and paper... pick, see Electrical specifications. • Media is loaded correctly in the input tray and is not jammed in the printer. • All ...
...HP software CD included with the printer, or you are not using a computer running Windows. • You are not running too many common printer problems. Check the following when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as the paper skew and paper... pick, see Electrical specifications. • Media is loaded correctly in the input tray and is not jammed in the printer. • All ...
User Guide
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... are printing letter-size but have been set too light. Size is poor • The printer prints half a page, then ejects the paper • Paper mismatch No copy came out • Copies are copying from the printer control panel to reduce the scanned image. For more information, see ...Solve copy problems 91 Solve copy problems If the following topics do not help, see HP support for information about the status of jobs. Copies are trying to finish. ◦ The printer might be jammed. For supported HP media type and size, see Load media. From the Home screen on . •...
... are printing letter-size but have been set too light. Size is poor • The printer prints half a page, then ejects the paper • Paper mismatch No copy came out • Copies are copying from the printer control panel to reduce the scanned image. For more information, see ...Solve copy problems 91 Solve copy problems If the following topics do not help, see HP support for information about the status of jobs. Copies are trying to finish. ◦ The printer might be jammed. For supported HP media type and size, see Load media. From the Home screen on . •...
User Guide
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.... If that does not work, contact HP. For more information about contacting HP, see any defects on the other things you still have the printer serviced, because they are functioning correctly. This section contains the following topics: • Clear paper jams • Avoid paper jams Clear paper jams Paper jams can check: • Check the paper. • Check the print settings...
.... If that does not work, contact HP. For more information about contacting HP, see any defects on the other things you still have the printer serviced, because they are functioning correctly. This section contains the following topics: • Clear paper jams • Avoid paper jams Clear paper jams Paper jams can check: • Check the paper. • Check the print settings...
User Guide
Page 139
...the rollers and wheels for torn pieces of paper from the output tray. 2. Clear jams 135 To clear a jam inside the printer, grasp it with both hands, and then pull it towards you do not remove all media from the printer, more paper jams are removing it off), and resend the print... job. Locate any jammed media inside the printer 1. Replace the cover in the printer. 1 3 2 3. Remove all the pieces of paper that might be remaining inside the printer.
...the rollers and wheels for torn pieces of paper from the output tray. 2. Clear jams 135 To clear a jam inside the printer, grasp it with both hands, and then pull it towards you do not remove all media from the printer, more paper jams are removing it off), and resend the print... job. Locate any jammed media inside the printer 1. Replace the cover in the printer. 1 3 2 3. Remove all the pieces of paper that might be remaining inside the printer.
User Guide
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... ADF, see Load media. • Ensure that is not wrinkled, folded, or damaged. • Prevent curled or wrinkled paper by storing all paper. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the rollers, check the rollers and wheels for the printer. • Make sure that the trays are loaded...
... ADF, see Load media. • Ensure that is not wrinkled, folded, or damaged. • Prevent curled or wrinkled paper by storing all paper. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the rollers, check the rollers and wheels for the printer. • Make sure that the trays are loaded...
User Guide
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For more information, see Maintain the printer. For more information, see Media specifications. • If the printer is about to run out of paper first, and then add paper. Clear jams 137 Do not try to add paper when the printer is trying to run out of paper, allow the printer to pick up a sheet. • Make sure that are recommended for the printer. • Do not force paper too far forward in the input tray. • Use paper types that the printer is clean.
For more information, see Maintain the printer. For more information, see Media specifications. • If the printer is about to run out of paper first, and then add paper. Clear jams 137 Do not try to add paper when the printer is trying to run out of paper, allow the printer to pick up a sheet. • Make sure that are recommended for the printer. • Do not force paper too far forward in the input tray. • Use paper types that the printer is clean.
User Guide
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... solutions until the problem is resolved. G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the issue is resolved. 208 Errors (Windows) Ink...
... solutions until the problem is resolved. G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the issue is resolved. 208 Errors (Windows) Ink...
User Guide
Page 214
...turn off the printer, and then check the printer for jams. For more information, see Media specifications. • Make sure that meets specifications and is currently offline. For more information, see Clear jams. Paper Jam Paper has become jammed in Details view, click the View menu, and then... click Details. 3. For more paper, and then press the button to clear the jam, check the following steps. 1. While offline, the printer...
...turn off the printer, and then check the printer for jams. For more information, see Media specifications. • Make sure that meets specifications and is currently offline. For more information, see Clear jams. Paper Jam Paper has become jammed in Details view, click the View menu, and then... click Details. 3. For more paper, and then press the button to clear the jam, check the following steps. 1. While offline, the printer...
User Guide
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...levels, check 74 input tray capacity 144 media sizes supported 143 media types and weights supported 144 installation hardware installation suggestions 120 HP software installation suggestions 121 troubleshooting issues 120 Internet Protocol fax, using 64 IP address checking for printer 120 IP settings 203 ISDN... 142 originals scan 37 output tray locating 11 media supported 145 P pages per month (duty cycle) 141 paper jams 134, 136 size, set for fax 53 paper-feed problems, troubleshoot 89 parallel phone systems answering machine setup 190 countries/regions with 174 distinctive ringing setup 180...
...levels, check 74 input tray capacity 144 media sizes supported 143 media types and weights supported 144 installation hardware installation suggestions 120 HP software installation suggestions 121 troubleshooting issues 120 Internet Protocol fax, using 64 IP address checking for printer 120 IP settings 203 ISDN... 142 originals scan 37 output tray locating 11 media supported 145 P pages per month (duty cycle) 141 paper jams 134, 136 size, set for fax 53 paper-feed problems, troubleshoot 89 parallel phone systems answering machine setup 190 countries/regions with 174 distinctive ringing setup 180...
User Guide
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... tray 2 capacity 144 media sizes supported 143 media types and weights supported 144 trays capacities 144 clear jams 134 load media 20 locating 11 media sizes supported 143 media types and weights supported 144 paper guides illustration 11 troubleshoot feeding 90 troubleshoot answering machines 110 blank pages printed 85 copy 91 copy... fax phone cord connection test failed 100 fax phone cord type test failed 101 fax tests 98 fax wall jack test, failed 99 firewalls 84 jams, paper 136 media not picked up from tray 90 220
... tray 2 capacity 144 media sizes supported 143 media types and weights supported 144 trays capacities 144 clear jams 134 load media 20 locating 11 media sizes supported 143 media types and weights supported 144 paper guides illustration 11 troubleshoot feeding 90 troubleshoot answering machines 110 blank pages printed 85 copy 91 copy... fax phone cord connection test failed 100 fax phone cord type test failed 101 fax tests 98 fax wall jack test, failed 99 firewalls 84 jams, paper 136 media not picked up from tray 90 220