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HP Officejet 4620 Support Question

HP Officejet 4620 Support Question

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Question posted by brholt on May 31st, 2013

Printer Keeps Telling Me That There Is A Paper Jam We Unjam It And Says The Same

keep saying paper jam

Current Answers

Answer #1: Posted by SoCalWoman on May 31st, 2013 9:06 PM
This answer was accepted by the poster of the original question.
SoCalWoman

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This error may be caused by more than one issue. Therefore, the following link provides different options, with instructions for each one, for resolving your issue.

HP 4620 Paper Jam Message

Please Note: There are several options you may try on this page, but it is recommended each option is performed in the order shown.

Hope this helps


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Related HP Officejet 4620 Manual Pages

Getting Started Guide - Page 8

..., scroll to and select Remove Web Services, and then press the button to HP Officejet 4620 e-All-in-One series. On the printer control panel, press the (HP ePrint) button, and then press the (Setup) ...Update Now, and then follow the instructions on page 6. To update the printer, complete the following steps: 1. On the printer control panel, press the (HP ePrint) button, press the (Setup)...
Getting Started Guide - Page 18

...contact your network administrator or the person who set up wireless communication, make sure the printer hardware is my wireless network name and password? The installation program installs the software .... 3. Note: Before you can help retrieve this option allows the software to HP Officejet 4620 e-All-in the messages. Note: This section is only applicable to install successfully on...
Getting Started Guide - Page 20

...com/go/ customercare). In the screen showing recommended software, select the option for your printer, and then select Software & Driver Downloads. From this website, search for driver downloads...guide. or letter-size (8.5x11 inch) paper in the printer. • Make sure you have correctly loaded paper in the tray and that the paper is not jammed in good working properly. • Make...
User Guide - Page 4

... through the use this material is prohibited without notice. marks. Mobility For those with the printer. 2. Read and understand all warnings and instructions marked on a stable surface. 6. Refer... operating system's accessibility options and features. The printer doors, buttons, paper trays, and paper guides can step on the printer control panel have simple text or icon labels...
User Guide - Page 9

... Officejet 4620 e-All-in-One series 123 Uninstall and reinstall the HP software 125 Printhead maintenance...126 Clean the printhead...126 Align the printhead...127 Print and evaluate a print quality report 128 To print a print quality report 128 To evaluate the Print Quality Diagnostic Page 129 Clear jams...134 Clear paper jams...134 Avoid paper jams...136...
User Guide - Page 13

...keyboard commands. The software also supports most assistive technology such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be available. Accessibility The printer provides a number of this printer and HP's commitment to -text applications. The HP software also supports Windows accessibility options such as screen...
User Guide - Page 82

...that came with the printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Officejet 4620 e-All-in-One series) • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams HP support If you...
User Guide - Page 86

... can help you correct many programs when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as the default in the printer. • All packing tapes and materials are removed. • The printer is turned on and is not selected if you can download the HP software...
User Guide - Page 93

... set to see if the color settings are incorrect. Solution 6: Print and evaluate a print quality report Solution: A Print Quality Diagnostic page can have many common printer problems. Solve paper-feed problems 89 Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to modify the appearance of...
User Guide - Page 95

...; Copy quality is poor • The printer prints half a page, then ejects the paperPaper mismatch No copy came out • Check... the power Make sure that the power cord is loaded. From the Home screen on . • Check the status of the printer ◦ The printer might just eject a blank page. Check for jams. See Clear jams...
User Guide - Page 127

... buttons on the right, scroll to avoid possible printing delays. Understand the network configuration page (HP Officejet 4620 e-All-in-One series) If the printer is often useful to print the printer status report before calling. 1 2 3 1. Printer Information: Shows printer information (such as gauges) and the part numbers and warranty expiration dates for the ink cartridges...
User Guide - Page 138

...contains the following topics: • Clear paper jams • Avoid paper jams Clear paper jams Paper jams can check: • Check the paper. • Check the print settings. • Make sure your image has sufficient resolution. • If the problem seems confined to clear a paper jam. 134 Solve a problem There is working correctly. align the printer. If that does not work, contact...
User Guide - Page 139

... all media from the output tray. 2. Replace the cover in the printer. 1 3 2 3. Clear jams 135 To clear a jam inside the printer. Locate any jammed media inside the printer, grasp it with both hands, and then pull it towards you turned it from the printer, more paper jams are removing it off), and resend the print job. Turn on the...
User Guide - Page 140

... the document feeder tray. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the printer, more information, see Media specifications. • Do not combine different paper types and paper sizes in the input tray; If you are likely to fit snugly against all paper. For more paper jams are removing it snaps into place...
User Guide - Page 141

.... • If the printer is clean. Clear jams 137 • Do not force paper too far forward in the input tray. • Use paper types that the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not try to add paper when the printer is trying to pick...
User Guide - Page 202

... or cannot remember this information, contact your network administrator or the person who set up your wireless network, you encounter problems connecting the printer, see Solve wireless problems (HP Officejet 4620 e-All-in-One series) TIP: For more information, see the documentation available with your web browser using the embedded web server (EWS...
User Guide - Page 212

... has been broken. NOTE: If the cartridge is used in the printing process in the printer. For information about obtaining cartridges for printing. In addition, some residual ink is left in... Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to a functioning, alternating current (AC) power outlet. If ...
User Guide - Page 213

... all of the cartridge package. For more information. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer, and then print the document again. Solution 1: Turn the printer off and on Turn off the printer, and then turn it says 'v1' several spaces to the right of...
User Guide - Page 214

... the obstruction, press the (Power) button to clear the jam, check the following: • Make sure that you have loaded paper that the trays are loaded correctly and are not printed. Before you try to turn off the printer, and then check the printer for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the...
User Guide - Page 222

... checking for printer 120 IP settings 203 ISDN line, set up with fax parallel phone systems 179 J jams clear 134 media to avoid 18 paper 134, 136 junk fax mode 54 L language, printer 141, 142...locating 11 media supported 145 P pages per month (duty cycle) 141 paper jams 134, 136 size, set for fax 53 paper-feed problems, troubleshoot 89 parallel phone systems answering machine setup 190 countries...

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