User Guide
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...support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone support period 82 General troubleshooting tips and resources 82 Solve printer problems...82 The printer shuts down unexpectedly 83 The printer is making some unexpected noises 83 Alignment fails.........96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
...support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone support period 82 General troubleshooting tips and resources 82 Solve printer problems...82 The printer shuts down unexpectedly 83 The printer is making some unexpected noises 83 Alignment fails.........96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
User Guide
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... the problems 117 Configure your firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120... 121 Understand the Printer Status Report 122 Understand the network configuration page (HP Officejet 4620 e-All-in-One series 123 Uninstall and reinstall the HP software 125 Printhead maintenance...126 Clean the printhead...126 Align the printhead...127 Print and evaluate a print quality report 128 To print...
... the problems 117 Configure your firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120... 121 Understand the Printer Status Report 122 Understand the network configuration page (HP Officejet 4620 e-All-in-One series 123 Uninstall and reinstall the HP software 125 Printhead maintenance...126 Clean the printhead...126 Align the printhead...127 Print and evaluate a print quality report 128 To print...
User Guide
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...or Print & Scan section of the following topics: • The printer shuts down unexpectedly • The printer is making some unexpected noises • Alignment fails • The printer is not responding (nothing prints) • The printer prints slowly • Blank or partial page printed 82 Solve a ... • The printer is turned on . Close programs that can install it as the current or default printer. If you did not install the HP software, you can help you begin troubleshooting a printing problem. • For a paper jam, see Solve paper-feed problems. • The (...
...or Print & Scan section of the following topics: • The printer shuts down unexpectedly • The printer is making some unexpected noises • Alignment fails • The printer is not responding (nothing prints) • The printer prints slowly • Blank or partial page printed 82 Solve a ... • The printer is turned on . Close programs that can install it as the current or default printer. If you did not install the HP software, you can help you begin troubleshooting a printing problem. • For a paper jam, see Solve paper-feed problems. • The (...
User Guide
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...jobs stuck in the input tray. To clean the printhead, see Electrical specifications. For more information. Alignment fails If the alignment process fails, make sure you are the servicing sounds when the printer performs automatic servicing functions to ...a complete stop before turning it off the printer. The printer is not responding (nothing prints) There are missing, the printer will perform extra servicing to www.hp.com/go/customercare. otherwise, the HP...
...jobs stuck in the input tray. To clean the printhead, see Electrical specifications. For more information. Alignment fails If the alignment process fails, make sure you are the servicing sounds when the printer performs automatic servicing functions to ...a complete stop before turning it off the printer. The printer is not responding (nothing prints) There are missing, the printer will perform extra servicing to www.hp.com/go/customercare. otherwise, the HP...
User Guide
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... Chapter 8 Media is not supported for the printer or tray Use only media that the paper guides are aligned correctly. • Load media into the printer only when it in the trays is aligned to the paper guides. For more information, see Media specifications. Also make sure the guides are snug,... but not tight, against the stack. • Make sure the tray is not overloaded with paper. • Use HP media for the media size you are...
... Chapter 8 Media is not supported for the printer or tray Use only media that the paper guides are aligned correctly. • Load media into the printer only when it in the trays is aligned to the paper guides. For more information, see Media specifications. Also make sure the guides are snug,... but not tight, against the stack. • Make sure the tray is not overloaded with paper. • Use HP media for the media size you are...
User Guide
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The printer cannot work if all of the ink cartridges are firmly installed and aligned in their correct, color-coded slot. HP software installation suggestions Check the computer system • Make sure that your computer is turned on the installation CD) to perform a ... is running Windows, make sure that all the ink cartridges are not installed. Solve network problems (HP Officejet 4620 e-All-in-One series) General network troubleshooting • If you are unable to install the HP software, verify that the USB drivers have not been disabled in the Windows Device Manager. •...
The printer cannot work if all of the ink cartridges are firmly installed and aligned in their correct, color-coded slot. HP software installation suggestions Check the computer system • Make sure that your computer is turned on the installation CD) to perform a ... is running Windows, make sure that all the ink cartridges are not installed. Solve network problems (HP Officejet 4620 e-All-in-One series) General network troubleshooting • If you are unable to install the HP software, verify that the USB drivers have not been disabled in the Windows Device Manager. •...
User Guide
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...are experiencing problems with printing, you might have a problem with the printhead. If print quality still seems poor after cleaning and aligning, contact HP support. The cleaning process takes a few minutes. For more information, see Open the Toolbox. 3. Open Toolbox. From the.... From the Home screen, press the (Setup) button. 3. For more information, see Load standard-size media. 2. Performing the aligning and cleaning procedures unnecessarily can cause print quality problems. For more information, see Turn off correctly can waste ink and shorten the life...
...are experiencing problems with printing, you might have a problem with the printhead. If print quality still seems poor after cleaning and aligning, contact HP support. The cleaning process takes a few minutes. For more information, see Open the Toolbox. 3. Open Toolbox. From the.... From the Home screen, press the (Setup) button. 3. For more information, see Load standard-size media. 2. Performing the aligning and cleaning procedures unnecessarily can cause print quality problems. For more information, see Turn off correctly can waste ink and shorten the life...
User Guide
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...embedded web server (EWS) 1. Follow the onscreen instructions. For more information, see Load standard-size media. 2. To align the printhead from HP Utility (Mac OS X) 1. To align the printhead from Toolbox (Windows) 1. Open Toolbox. Open the EWS. For more information, see Open the Toolbox. ... In the Information And Support section, click Clean Printheads. 4. You might want to and select Tools, and then select Align Printer. To clean the printhead from HP Utility (Mac OS X) 1. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 4. ...
...embedded web server (EWS) 1. Follow the onscreen instructions. For more information, see Load standard-size media. 2. To align the printhead from HP Utility (Mac OS X) 1. To align the printhead from Toolbox (Windows) 1. Open Toolbox. Open the EWS. For more information, see Open the Toolbox. ... In the Information And Support section, click Clean Printheads. 4. You might want to and select Tools, and then select Align Printer. To clean the printhead from HP Utility (Mac OS X) 1. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 4. ...
User Guide
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Click Align Printhead and follow the onscreen instructions. This section includes the following topics: • To print a print quality report • To evaluate the Print Quality Diagnostic ... Report. • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. (HP Officejet 4620 e-Allin-One series) • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 128 Solve a problem If you are...
Click Align Printhead and follow the onscreen instructions. This section includes the following topics: • To print a print quality report • To evaluate the Print Quality Diagnostic ... Report. • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. (HP Officejet 4620 e-Allin-One series) • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 128 Solve a problem If you are...
User Guide
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To evaluate the Print Quality Diagnostic Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly streaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defects Printhead maintenance 129
To evaluate the Print Quality Diagnostic Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly streaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defects Printhead maintenance 129
User Guide
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...quality bars are not uniform The bars have white streaks in them . 1. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For more information about contacting HP, see Clean the printhead. 3. If the color of any of the bars is not 0," or... aligning does not help, clean the printhead. For more information about contacting HP, see Align the printhead. 2. For more information, see HP support. If the colors get worse, contact HP - If the colors seem to be improving, continue cleaning. If the...
...quality bars are not uniform The bars have white streaks in them . 1. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For more information about contacting HP, see Clean the printhead. 3. If the color of any of the bars is not 0," or... aligning does not help, clean the printhead. For more information about contacting HP, see Align the printhead. 2. For more information, see HP support. If the colors get worse, contact HP - If the colors seem to be improving, continue cleaning. If the...
User Guide
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...cleaning. Printhead maintenance 133 For more information, see Clean the printhead. Example of bad Large-Font Type The letters are sharp and clear - Alignment Patterns If the color bars and large font text look OK, and the ink cartridges are not empty, look at the large-font text ...smeared - If this defect occurs right after a new black cartridge is curled. the printer is jagged, try aligning the printer. Example of ink, clean the printhead. Example of a good alignment pattern The lines are streaks or smears of bad Large-Font Type The letters are jagged - If there ...
...cleaning. Printhead maintenance 133 For more information, see Clean the printhead. Example of bad Large-Font Type The letters are sharp and clear - Alignment Patterns If the color bars and large font text look OK, and the ink cartridges are not empty, look at the large-font text ...smeared - If this defect occurs right after a new black cartridge is curled. the printer is jagged, try aligning the printer. Example of ink, clean the printhead. Example of a good alignment pattern The lines are streaks or smears of bad Large-Font Type The letters are jagged - If there ...
User Guide
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...defects If you can occur either inside the printer or in the ADF. Chapter 8 Examples of a bad alignment pattern The lines are some other end of your printout, use the HP software or another software application to rotate the image 180 degrees. Use these steps to replace supplies or have... a print quality problem, here are jagged - For more information about contacting HP, see any defects on the other things you do not see HP support. If you see no reason to clear a paper jam. 134 Solve a problem If you still have the ...
...defects If you can occur either inside the printer or in the ADF. Chapter 8 Examples of a bad alignment pattern The lines are some other end of your printout, use the HP software or another software application to rotate the image 180 degrees. Use these steps to replace supplies or have... a print quality problem, here are jagged - For more information about contacting HP, see any defects on the other things you do not see HP support. If you see no reason to clear a paper jam. 134 Solve a problem If you still have the ...
User Guide
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... 148 ADF (automatic document feeder) load originals 19 media sizes supported 143 ADSL, fax setup with parallel phone systems 178 after the support period 82 align printhead 127 answer ring pattern change 61 parallel phone systems 180 dots or streaks, troubleshoot copies 92 dots, troubleshoot scan 97 driver warranty 139 DSL...
... 148 ADF (automatic document feeder) load originals 19 media sizes supported 143 ADSL, fax setup with parallel phone systems 178 after the support period 82 align printhead 127 answer ring pattern change 61 parallel phone systems 180 dots or streaks, troubleshoot copies 92 dots, troubleshoot scan 97 driver warranty 139 DSL...
User Guide
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...load media 20 log, fax print 67 M Mac OS Print borderless 36 Print photos 34 print settings 31 Mac OS X HP Utility 205 maintain printhead 126 maintenance align printhead 127 check ink levels 74 clean printhead 126 diagnostic page 89, 128 print quality report 89, 128 printhead 126 replace ink... cartridges 74 manual faxing receive 50 send 45, 49 margins setting, specifications 145 media clear jams 134 HP, order 173 load tray...
...load media 20 log, fax print 67 M Mac OS Print borderless 36 Print photos 34 print settings 31 Mac OS X HP Utility 205 maintain printhead 126 maintenance align printhead 127 check ink levels 74 clean printhead 126 diagnostic page 89, 128 print quality report 89, 128 printhead 126 replace ink... cartridges 74 manual faxing receive 50 send 45, 49 margins setting, specifications 145 media clear jams 134 HP, order 173 load tray...
User Guide
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... faxes 45 printer driver warranty 139 printer software (Windows) about 205 opening 205 printer status report information on 122 print 123 printhead clean 126 printhead, align 127 printheads ordering online 172 printing slow, troubleshoot 84 processor specifications 142 pulse dialing 62 Q quality, troubleshoot copy 92 scan 96 R radio interference reducing 202...
... faxes 45 printer driver warranty 139 printer software (Windows) about 205 opening 205 printer status report information on 122 print 123 printhead clean 126 printhead, align 127 printheads ordering online 172 printing slow, troubleshoot 84 processor specifications 142 pulse dialing 62 Q quality, troubleshoot copy 92 scan 96 R radio interference reducing 202...
