Getting Started Guide
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...regulatory information You can also use the printer control panel. The user guide for this guide is available at the following topics: • Troubleshooting information • Information about supported printing supplies and accessories (if available for the printer) • Detailed instructions for using the printer ...panel to your printer from the Help menu (Mac OS X): • Windows: Click Start, select Programs or All Programs, select HP, select the folder for your HP printer, and then select Help. • Mac OS X: From the Finder, click Help > Mac Help. Also, an Adobe ...
...regulatory information You can also use the printer control panel. The user guide for this guide is available at the following topics: • Troubleshooting information • Information about supported printing supplies and accessories (if available for the printer) • Detailed instructions for using the printer ...panel to your printer from the Help menu (Mac OS X): • Windows: Click Start, select Programs or All Programs, select HP, select the folder for your HP printer, and then select Help. • Mac OS X: From the Finder, click Help > Mac Help. Also, an Adobe ...
Getting Started Guide
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... settings for all faxes sent from the printer, configure the settings as Defaults. If the test fails, review the report for faxing. HP software If you have connected the printer to check the status of the printer and make the suggested changes, and rerun the test. Using...rings specified in the Rings to Answer. 3. From the Home screen on the printer control panel, press the (Setup) button. 2. For additional troubleshooting information, see the user guide. The printer will answer calls after the number of your needs after you want to automatically receive incoming faxes. ...
... settings for all faxes sent from the printer, configure the settings as Defaults. If the test fails, review the report for faxing. HP software If you have connected the printer to check the status of the printer and make the suggested changes, and rerun the test. Using...rings specified in the Rings to Answer. 3. From the Home screen on the printer control panel, press the (Setup) button. 2. For additional troubleshooting information, see the user guide. The printer will answer calls after the number of your needs after you want to automatically receive incoming faxes. ...
Getting Started Guide
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... 2. Make sure the printer is turned on the right, scroll to wireless. 3. Change the connection type After you have installed the HP software and connected the printer to your computer or to a network, you can change the connection type. • To change from .... • To change from a USB connection to complete the setup. 1. Windows Mac OS X 1. Open HP Utility. (HP Utility is working properly, complete the following steps: 1. For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 3. On the printer control panel, press...
... 2. Make sure the printer is turned on the right, scroll to wireless. 3. Change the connection type After you have installed the HP software and connected the printer to your computer or to a network, you can change the connection type. • To change from .... • To change from a USB connection to complete the setup. 1. Windows Mac OS X 1. Open HP Utility. (HP Utility is working properly, complete the following steps: 1. For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 3. On the printer control panel, press...
User Guide
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... or partial page printed 85 Something on the page is missing or incorrect 85 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...89 Solve copy problems...91 No copy came out...91 Copies are blank...91 Size is reduced...91 Copy quality... appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
... or partial page printed 85 Something on the page is missing or incorrect 85 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...89 Solve copy problems...91 No copy came out...91 Copies are blank...91 Size is reduced...91 Copy quality... appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
User Guide
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... firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120 HP software installation suggestions 121 Solve network problems (HP Officejet 4620 e-All-in-One series 121 Understand the Printer Status Report 122 Understand...
... firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120 HP software installation suggestions 121 Solve network problems (HP Officejet 4620 e-All-in-One series 121 Understand the Printer Status Report 122 Understand...
User Guide
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... levels remaining in the same orientation packages hang on store shelves or, if out of one or more information, see Print quality troubleshooting. To resolve print quality issues, see Turn off the printer properly. This section contains the following topics: • Information on ... ink cartridges • Store printing supplies • Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for first time installation. • If ...
... levels remaining in the same orientation packages hang on store shelves or, if out of one or more information, see Print quality troubleshooting. To resolve print quality issues, see Turn off the printer properly. This section contains the following topics: • Information on ... ink cartridges • Store printing supplies • Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for first time installation. • If ...
User Guide
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... the printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Officejet 4620 e-All-in-One series) • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams HP support If you register the printer For more...
... the printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Officejet 4620 e-All-in-One series) • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams HP support If you register the printer For more...
User Guide
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.... For Mac OS X, set it using the HP software CD included with the printer, or you can help you are firmly connected to a functioning alternating current (AC) power outlet, and is turned on. When the printer is turned on and is not blinking. General troubleshooting tips and resources NOTE: Many of the...
.... For Mac OS X, set it using the HP software CD included with the printer, or you can help you are firmly connected to a functioning alternating current (AC) power outlet, and is turned on. When the printer is turned on and is not blinking. General troubleshooting tips and resources NOTE: Many of the...
User Guide
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... to a functioning power outlet. If cleaning the printhead does not solve the problem, contact HP support. Check the printer setup For more information, see General troubleshooting tips and resources. The alignment fails when you are the servicing sounds when the printer performs... automatic servicing functions to protect the printheads. Check the HP software installation If the printer is making some...
... to a functioning power outlet. If cleaning the printhead does not solve the problem, contact HP support. Check the printer setup For more information, see General troubleshooting tips and resources. The alignment fails when you are the servicing sounds when the printer performs... automatic servicing functions to protect the printheads. Check the HP software installation If the printer is making some...
User Guide
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...have a new ink cartridge available before removing the old ink cartridge. Genuine HP ink cartridges are designed and tested with HP printers to help you correct many common printer problems. Print quality troubleshooting Try the solutions in the input tray • Solution 4: Check the ...report • Solution 7: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see : Check the estimated ink levels Print quality troubleshooting 87 NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply are not covered under warranty...
...have a new ink cartridge available before removing the old ink cartridge. Genuine HP ink cartridges are designed and tested with HP printers to help you correct many common printer problems. Print quality troubleshooting Try the solutions in the input tray • Solution 4: Check the ...report • Solution 7: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see : Check the estimated ink levels Print quality troubleshooting 87 NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply are not covered under warranty...
User Guide
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... and utilities that can help you correct many causes: software settings, a poor image file, or the printing system itself. No further troubleshooting is working correctly. In this did not solve the issue, try the next solution. For more information, see if the color settings are...and then make sure it matches the type of paper loaded in the printer. Or, check to : www.hp.com/go /customercare for service. Solution 7: Contact HP support Solution: Contact HP support for information and utilities that can help you are incorrect. Solution 6: Print and evaluate a print quality...
... and utilities that can help you correct many causes: software settings, a poor image file, or the printing system itself. No further troubleshooting is working correctly. In this did not solve the issue, try the next solution. For more information, see if the color settings are...and then make sure it matches the type of paper loaded in the printer. Or, check to : www.hp.com/go /customercare for service. Solution 7: Contact HP support Solution: Contact HP support for information and utilities that can help you are incorrect. Solution 6: Print and evaluate a print quality...
User Guide
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...; The computer cannot receive faxes (Fax to PC and Fax to see The fax test failed. TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • The fax test failed ...to Active Telephone Wall Jack" test failed • The "Phone Cord Connected to try. Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for faxing, you might experience problems when sending faxes, receiving faxes, or both. If the printer is not set up correctly for the ...
...; The computer cannot receive faxes (Fax to PC and Fax to see The fax test failed. TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • The fax test failed ...to Active Telephone Wall Jack" test failed • The "Phone Cord Connected to try. Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for faxing, you might experience problems when sending faxes, receiving faxes, or both. If the printer is not set up correctly for the ...
User Guide
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... a fax or making a copy. For more information on calling for technical support. Go to your country/region, and then click Contact HP for information on setting up the printer for faxing. After you resolve any problems found, run the fax test again to make sure the... select your telephone wall jack, then connect the other end to send or receive faxes. If the test fails again, continue reviewing the troubleshooting information in the phone cord that the printer is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and...
... a fax or making a copy. For more information on calling for technical support. Go to your country/region, and then click Contact HP for information on setting up the printer for faxing. After you resolve any problems found, run the fax test again to make sure the... select your telephone wall jack, then connect the other end to send or receive faxes. If the test fails again, continue reviewing the troubleshooting information in the phone cord that the printer is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and...
User Guide
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... test again. ◦ If the Fax Line Condition Test passes without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this can purchase a coupler at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem...
... test again. ◦ If the Fax Line Condition Test passes without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this can purchase a coupler at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem...
User Guide
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...starting with those listed in the "Basic wireless troubleshooting" section. Follow these settings in the "To" or "Cc" fields. If the proxy settings used by your web browser. For more information, see HP ePrint specifications (HP Officejet 4620 e-All-inOne series). • If your...the printer to www.hp.com/go to your HP printer in -One series) This section provides information about troubleshooting wireless problems, go /wirelessprinting. 112 Solve a problem Only enter the email address of your wireless network. Solve wireless problems (HP Officejet 4620 e-All-in the "...
...starting with those listed in the "Basic wireless troubleshooting" section. Follow these settings in the "To" or "Cc" fields. If the proxy settings used by your web browser. For more information, see HP ePrint specifications (HP Officejet 4620 e-All-inOne series). • If your...the printer to www.hp.com/go to your HP printer in -One series) This section provides information about troubleshooting wireless problems, go /wirelessprinting. 112 Solve a problem Only enter the email address of your wireless network. Solve wireless problems (HP Officejet 4620 e-All-in the "...
User Guide
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... Private Network (VPN) • After resolving the problems Solve wireless problems (HP Officejet 4620 e-All-in-One series) 113 Sometimes, turning off the power and then turning it back on . Advanced wireless troubleshooting If you have been turned on recovers from a network communication issue. Run the...wireless button is detected, the printed test report includes recommendations that might not have tried the steps provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try moving the printer closer to your computer...
... Private Network (VPN) • After resolving the problems Solve wireless problems (HP Officejet 4620 e-All-in-One series) 113 Sometimes, turning off the power and then turning it back on . Advanced wireless troubleshooting If you have been turned on recovers from a network communication issue. Run the...wireless button is detected, the printed test report includes recommendations that might not have tried the steps provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try moving the printer closer to your computer...
User Guide
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For more information, see Configure your firewall software. To check the printer's status, follow the instructions for additional troubleshooting help Step 5: Make sure the wireless version of the printer is paused or offline, preventing you from your computer to see the documentation provided...8 If you are able to access the EWS, but find that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. Or Click Start, click Control Panel, and then double-click Printers. 2. Select the printer, and the ...
For more information, see Configure your firewall software. To check the printer's status, follow the instructions for additional troubleshooting help Step 5: Make sure the wireless version of the printer is paused or offline, preventing you from your computer to see the documentation provided...8 If you are able to access the EWS, but find that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. Or Click Start, click Control Panel, and then double-click Printers. 2. Select the printer, and the ...
User Guide
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...network where it . You should disable this " selection, select it can be found when installing HP software • Unable to print, print job stuck in the Need Help Troubleshooting? An example would be having problems such as: • Printer not found . Many security software... messages," you should allow ," "permit" or "unblock." Chapter 8 Configure your firewall software to work with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in queue or printer goes offline • Scan communication errors or scanner busy messages •...
...network where it . You should disable this " selection, select it can be found when installing HP software • Unable to print, print job stuck in the Need Help Troubleshooting? An example would be having problems such as: • Printer not found . Many security software... messages," you should allow ," "permit" or "unblock." Chapter 8 Configure your firewall software to work with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in queue or printer goes offline • Scan communication errors or scanner busy messages •...
User Guide
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...a working order. • Make sure that you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in the box, and then click Ping. Check the hardware connections • Make sure that any cords and... Make sure that the printer is loaded with paper. • Make sure that can help you correct many common printer problems. Troubleshoot installation issues If the following topics do not help you are using the IP address from the command prompt (Windows) or from ...
...a working order. • Make sure that you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in the box, and then click Ping. Check the hardware connections • Make sure that any cords and... Make sure that the printer is loaded with paper. • Make sure that can help you correct many common printer problems. Troubleshoot installation issues If the following topics do not help you are using the IP address from the command prompt (Windows) or from ...
User Guide
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.... • Make sure that the computer meets at least the minimum system requirements. Troubleshoot installation issues 121 Restart your operating system. • Before installing HP software, make sure that all of the printer driver. The printer cannot work if ... applications, including virus protection programs, spyware protection programs, and firewalls, are not installed. Solve network problems (HP Officejet 4620 e-All-in-One series) General network troubleshooting • If you are specifying the correct drive letter. • If the computer cannot recognize the installation...
.... • Make sure that the computer meets at least the minimum system requirements. Troubleshoot installation issues 121 Restart your operating system. • Before installing HP software, make sure that all of the printer driver. The printer cannot work if ... applications, including virus protection programs, spyware protection programs, and firewalls, are not installed. Solve network problems (HP Officejet 4620 e-All-in-One series) General network troubleshooting • If you are specifying the correct drive letter. • If the computer cannot recognize the installation...