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... the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using the HP All-in-One with my computer • After setting up the product, it does not print The product will not turn on Try the following solutions if...sure you are using the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you are using a power strip, make sure...
... the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using the HP All-in-One with my computer • After setting up the product, it does not print The product will not turn on Try the following solutions if...sure you are using the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you are using a power strip, make sure...
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...button again during this did not solve the issue, try the next solution. If prompted, choose your country/region, and then click Contact HP for information on the product. Press the On button once. CAUTION: If the product still does not turn on calling for technical support....solution. Cause: You pressed the On button too quickly. Hardware setup troubleshooting 87 Solution 2: Reset the product Solution: Turn off . If this product. If prompted, choose your country/region, and then click Contact HP for information on , it might turn on . Cause: The product was not being used...
...button again during this did not solve the issue, try the next solution. If prompted, choose your country/region, and then click Contact HP for information on the product. Press the On button once. CAUTION: If the product still does not turn on calling for technical support....solution. Cause: You pressed the On button too quickly. Hardware setup troubleshooting 87 Solution 2: Reset the product Solution: Turn off . If this product. If prompted, choose your country/region, and then click Contact HP for information on , it might turn on . Cause: The product was not being used...
User Guide
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...to troubleshoot, make a copy, see Hardware setup troubleshooting for your product (such as one of the following solutions separately. Scan errors Review this section if you receive an error...Solution 11: Check the USB chipset and controller • Solution 12: Uninstall the software and reset the product Solution 1: Uninstall and reinstall the software Solution: Verify that all the icons and ...error has occurred. • The computer cannot communicate with the scanning device. Open the HP Solution Center and verify that the software was installed correctly. Do not simply delete the ...
...to troubleshoot, make a copy, see Hardware setup troubleshooting for your product (such as one of the following solutions separately. Scan errors Review this section if you receive an error...Solution 11: Check the USB chipset and controller • Solution 12: Uninstall the software and reset the product Solution 1: Uninstall and reinstall the software Solution: Verify that all the icons and ...error has occurred. • The computer cannot communicate with the scanning device. Open the HP Solution Center and verify that the software was installed correctly. Do not simply delete the ...
User Guide
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... work, try unplugging and replugging the USB cable into the USB port on . 3. Wait 5 seconds, and plug in the power cord. 6. Do one of the USB cable is not receiving electrical power, connect it directly to the computer. • If the USB cable is connected to a USB hub...Errors 145 Cause: The product was not properly connected to a power supply or needed to the next step. 4. If the scan fails, continue to be reset. If the product is plugged into another power outlet. 4. Solution 6: Check the USB cable connection Solution: Check USB connection between the product and the computer...
... work, try unplugging and replugging the USB cable into the USB port on . 3. Wait 5 seconds, and plug in the power cord. 6. Do one of the USB cable is not receiving electrical power, connect it directly to the computer. • If the USB cable is connected to a USB hub...Errors 145 Cause: The product was not properly connected to a power supply or needed to the next step. 4. If the scan fails, continue to be reset. If the product is plugged into another power outlet. 4. Solution 6: Check the USB cable connection Solution: Check USB connection between the product and the computer...
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...powered hub and the power adapter is plugged in the right slot. • If any of the report is turned on the computer. Disconnect and reset the product. Press the On button to the system. • If the product has trouble with USB chipsets installed on . Make sure the test...8226; The hub must be plugged into the input tray. 2. To uninstall the software and reset the product 1. Chapter 12 To print a self-test report 1. Press and hold the Cancel button and then press the Start Copy Color button. More information about using a USB hub • Verify that is missing, faded, ...
...powered hub and the power adapter is plugged in the right slot. • If any of the report is turned on the computer. Disconnect and reset the product. Press the On button to the system. • If the product has trouble with USB chipsets installed on . Make sure the test...8226; The hub must be plugged into the input tray. 2. To uninstall the software and reset the product 1. Chapter 12 To print a self-test report 1. Press and hold the Cancel button and then press the Start Copy Color button. More information about using a USB hub • Verify that is missing, faded, ...
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...the issue, try the next solution. Click Accessories, and then click Notepad. Determine if the software application is resolved. • Solution 1: Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer • Solution 4: Uninstall... and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it . 2. Try to see if the issue is the problem. Type a few characters of that ...
...the issue, try the next solution. Click Accessories, and then click Notepad. Determine if the software application is resolved. • Solution 1: Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer • Solution 4: Uninstall... and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it . 2. Try to see if the issue is the problem. Type a few characters of that ...
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.... Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Turn off the product and reset it to another power outlet. 4. Turn on . 3. To check the power supply 1. Also, make sure that the power cord and USB cable are properly attached...
.... Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 2. Turn off the product and reset it to another power outlet. 4. Turn on . 3. To check the power supply 1. Also, make sure that the power cord and USB cable are properly attached...
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... remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to reset the product. Cause: You needed to web •...
... remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to reset the product. Cause: You needed to web •...
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... the power cord and USB cable are properly attached and plugged in the power cord. 6. Wait 5 seconds, and plug in . Turn off the product and reset it to scan again. Make sure the product is turned on. Try to another power outlet. 4. If the product is firmly connected to both the...
... the power cord and USB cable are properly attached and plugged in the power cord. 6. Wait 5 seconds, and plug in . Turn off the product and reset it to scan again. Make sure the product is turned on. Try to another power outlet. 4. If the product is firmly connected to both the...
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...solutions to your computer. If you disconnect the product before restarting your computer until the issue is resolved. • Solution 1: Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer • Solution ...remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product Try the following additional applications from the...
...solutions to your computer. If you disconnect the product before restarting your computer until the issue is resolved. • Solution 1: Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer • Solution ...remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product Try the following additional applications from the...
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...the power cord. 5. Make sure the power cord is not receiving electrical power, connect it to both the product and the power adaptor. Try to reset the product. Cause: You needed to scan again. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection ... the product is turned on the product. Wait 5 seconds, and plug in the power cord. Troubleshooting • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and...
...the power cord. 5. Make sure the power cord is not receiving electrical power, connect it to both the product and the power adaptor. Try to reset the product. Cause: You needed to scan again. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection ... the product is turned on the product. Wait 5 seconds, and plug in the power cord. Troubleshooting • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and...
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... are missing, faded, streaked, or show a complete grid and the thick color lines are complete. • If more than a few lines in the left slot. Make sure the product is shown below. 3. Then reset the product. Load letter or A4 unused plain white paper into the input tray. 2. A sample of ...carriage does not move to see if the product can print. The product prints a self-test report, which might indicate a problem with the tri-color print cartridge in a pattern are blocking the print carriage. Make sure the test patterns show lines, this did not solve the issue, try the next...
... are missing, faded, streaked, or show a complete grid and the thick color lines are complete. • If more than a few lines in the left slot. Make sure the product is shown below. 3. Then reset the product. Load letter or A4 unused plain white paper into the input tray. 2. A sample of ...carriage does not move to see if the product can print. The product prints a self-test report, which might indicate a problem with the tri-color print cartridge in a pattern are blocking the print carriage. Make sure the test patterns show lines, this did not solve the issue, try the next...
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... country/region. 3. If this did not solve the issue, try the next solution. Troubleshooting Chapter 12 b. Replace the rear access door. Disconnect and reset the product. d. If the product is still stalled, proceed to a computer, make sure you can print a self-test report, the carriage is... carriage is connected to the next solution. 7. e. Gently pull any paper still in the product. Make sure the product is on . Do one of the following, depending upon the state of the product. c. Press the On to a suitable power source 1. Verify that the product is ...
... country/region. 3. If this did not solve the issue, try the next solution. Troubleshooting Chapter 12 b. Replace the rear access door. Disconnect and reset the product. d. If the product is still stalled, proceed to a computer, make sure you can print a self-test report, the carriage is... carriage is connected to the next solution. 7. e. Gently pull any paper still in the product. Make sure the product is on . Do one of the following, depending upon the state of the product. c. Press the On to a suitable power source 1. Verify that the product is ...
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...that: a. Reset the product: a. Turn off the product by product, country/region, and language. Unplug the power cord from other companies might be included with any of the product, as a sample printout. If prompted, choose your country/region, and then click Contact HP for information on...you register the product 3. c. Make a color copy to the HP Web site at www.hp.com/support. Before you need to contact HP support, do the following: a. Print a self-test report. Call HP support. If you experience problems with the HP All-in-One. If you call • After the ...
...that: a. Reset the product: a. Turn off the product by product, country/region, and language. Unplug the power cord from other companies might be included with any of the product, as a sample printout. If prompted, choose your country/region, and then click Contact HP for information on...you register the product 3. c. Make a color copy to the HP Web site at www.hp.com/support. Before you need to contact HP support, do the following: a. Print a self-test report. Call HP support. If you experience problems with the HP All-in-One. If you call • After the ...
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... cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you are using the HP All-in-One with my computer • After setting up the product...
... cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you are using the HP All-in-One with my computer • After setting up the product...
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...in this product. CAUTION: If the product still does not turn the product off the product, and then unplug the power cord. Contact HP support for service. Hardware setup troubleshooting 79 Cause: The product was shipped with. If this did not solve the issue, try the next ... not solve the issue, try the next solution. Cause: The ink cartridge(s) were not intended for technical support. Go to : www.hp.com/support. Solution 2: Reset the product Solution: Turn off . Plug in an appliance that you plugged the product into a switched outlet, make sure it is switched...
...in this product. CAUTION: If the product still does not turn the product off the product, and then unplug the power cord. Contact HP support for service. Hardware setup troubleshooting 79 Cause: The product was shipped with. If this did not solve the issue, try the next ... not solve the issue, try the next solution. Cause: The ink cartridge(s) were not intended for technical support. Go to : www.hp.com/support. Solution 2: Reset the product Solution: Turn off . Plug in an appliance that you plugged the product into a switched outlet, make sure it is switched...
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... software was installed correctly. If the appropriate icons and buttons for your product (such as one of the following solutions separately. Make sure to the next solution. • Solution 1: ...Solution 11: Check the USB chipset and controller • Solution 12: Uninstall the software and reset the product Solution 1: Uninstall and reinstall the software Solution: Verify that the scanning device is... not available in the Windows Start menu (click Programs or All Programs, HP, Deskjet F4200 series, Uninstall). 134 Troubleshooting If the product still does not work, then ...
... software was installed correctly. If the appropriate icons and buttons for your product (such as one of the following solutions separately. Make sure to the next solution. • Solution 1: ...Solution 11: Check the USB chipset and controller • Solution 12: Uninstall the software and reset the product Solution 1: Uninstall and reinstall the software Solution: Verify that the scanning device is... not available in the Windows Start menu (click Programs or All Programs, HP, Deskjet F4200 series, Uninstall). 134 Troubleshooting If the product still does not work, then ...
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...supply. Make sure the power cord is turned on the product. 7. Wait 5 seconds, and plug in -One Series 2. 5. Select the second instance of the product connected to scan again. If this did not solve...the product is firmly connected to another tab for the product with a copy number included, such as HP Deskjet F4200 All-in the power cord. 6. If this did not solve the issue, try the next...connect it by disconnecting the power cord. 5. Try to the HP Solution Center. Try to be reset. Turn off the product and reset it to both the product and the power adaptor. Cause:...
...supply. Make sure the power cord is turned on the product. 7. Wait 5 seconds, and plug in -One Series 2. 5. Select the second instance of the product connected to scan again. If this did not solve...the product is firmly connected to another tab for the product with a copy number included, such as HP Deskjet F4200 All-in the power cord. 6. If this did not solve the issue, try the next...connect it by disconnecting the power cord. 5. Try to the HP Solution Center. Try to be reset. Turn off the product and reset it to both the product and the power adaptor. Cause:...
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... broken, this did not solve the issue, try the next solution. Cause: There was a compatibility issue with the tri-color print cartridge in the left slot. To disconnect and reset the product a. Some powered hubs do not include the power adapter as a standard item. • The hub must be... plugged into the input tray. 2. Make sure the product is shown below. 3. The product prints a self-test report, which might indicate the source of the color lines are...
... broken, this did not solve the issue, try the next solution. Cause: There was a compatibility issue with the tri-color print cartridge in the left slot. To disconnect and reset the product a. Some powered hubs do not include the power adapter as a standard item. • The hub must be... plugged into the input tray. 2. Make sure the product is shown below. 3. The product prints a self-test report, which might indicate the source of the color lines are...
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...the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it . 2. On the Windows taskbar, click Start, and then click Programs or All Programs. b. Solutions... most likely solution first. Determine if the software application is the problem. Errors 153 Troubleshooting Cause: The print spooler needed to reset the product. To verify the software application 1. Try to resolve the issue. d. Click File, and then click Print. 4....
...the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it . 2. On the Windows taskbar, click Start, and then click Programs or All Programs. b. Solutions... most likely solution first. Determine if the software application is the problem. Errors 153 Troubleshooting Cause: The print spooler needed to reset the product. To verify the software application 1. Try to resolve the issue. d. Click File, and then click Print. 4....