User Guide
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...96 Print cartridge troubleshooting 96 Information on print cartridges 97 Resolving print cartridge problems 98 Resolving print cartridge error messages 98 Print quality troubleshooting 100 Wrong, inaccurate, or bleeding colors 102 Ink is not filling the text or graphics completely 104 The printout has a horizontal band ...of distortion near the bottom of a borderless print...106 Printouts have horizontal streaks or lines 107 Printouts are faded or have dull colors 109 Printouts seem blurry or fuzzy 111 Printouts are slanted or skewed 112 Ink streaks on the back of the paper 113 Print...
...96 Print cartridge troubleshooting 96 Information on print cartridges 97 Resolving print cartridge problems 98 Resolving print cartridge error messages 98 Print quality troubleshooting 100 Wrong, inaccurate, or bleeding colors 102 Ink is not filling the text or graphics completely 104 The printout has a horizontal band ...of distortion near the bottom of a borderless print...106 Printouts have horizontal streaks or lines 107 Printouts are faded or have dull colors 109 Printouts seem blurry or fuzzy 111 Printouts are slanted or skewed 112 Ink streaks on the back of the paper 113 Print...
User Guide
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...white space around the edges 131 Scan troubleshooting...131 Scan fails...132 Text is incorrect or missing 134 Errors...135 Flashing lights...136 Product messages...139 Mechanism error...140 Scan errors...141 Unable to print...155 Product might not be correctly installed 160 Product was not found 164 ...Product could not find available scan destinations 168 Error occurred while communicating with the product 170 File messages...174 Supported file types for the HP All-in-One 175 General user messages 175 Cannot crop...176 Paper messages...177 Out of paper......
...white space around the edges 131 Scan troubleshooting...131 Scan fails...132 Text is incorrect or missing 134 Errors...135 Flashing lights...136 Product messages...139 Mechanism error...140 Scan errors...141 Unable to print...155 Product might not be correctly installed 160 Product was not found 164 ...Product could not find available scan destinations 168 Error occurred while communicating with the product 170 File messages...174 Supported file types for the HP All-in-One 175 General user messages 175 Cannot crop...176 Paper messages...177 Out of paper......
User Guide
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...aligning the print cartridges. For more information, see the HP Photosmart Software Help contents book at the top. • If you do not see Scan fails. HP All-in -One has a fatal error. 1. You pressed a button while the HP All-in -One. • The print cartridge might be defective. If... the problem persists, contact HP Support. Press the On button to turn it means All lights...
...aligning the print cartridges. For more information, see the HP Photosmart Software Help contents book at the top. • If you do not see Scan fails. HP All-in -One has a fatal error. 1. You pressed a button while the HP All-in -One. • The print cartridge might be defective. If... the problem persists, contact HP Support. Press the On button to turn it means All lights...
User Guide
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... support, drivers, supplies, and ordering information. topic provides links so you can quickly find information on using the HP All-in-One. You will learn how to access the Readme file. Readme The Readme file contains the most recent information which ...HP All-in -One, including stepby-step instructions for troubleshooting information, or see View the Readme file. If you have Internet access, you can get help and support from the HP Web site. 3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about resolving errors...
... support, drivers, supplies, and ordering information. topic provides links so you can quickly find information on using the HP All-in-One. You will learn how to access the Readme file. Readme The Readme file contains the most recent information which ...HP All-in -One, including stepby-step instructions for troubleshooting information, or see View the Readme file. If you have Internet access, you can get help and support from the HP Web site. 3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about resolving errors...
User Guide
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... 1. To resume a print job from the computer (Windows Vista users) 1. Print 52 Print from the HP All-in the Windows taskbar. 4. To resume a print job from the computer (Windows XP users) 1....menu, click Resume Printing or Resume. Related topics Control panel buttons Resume a print job If an error occurs while printing, you want to Settings, and then click Printers. 2. It can also double-click...print job you may need to resume. 5. It can also double-click the printer icon in -One or the computer after you want to resume the print job. Open the Printers and Faxes control ...
... 1. To resume a print job from the computer (Windows Vista users) 1. Print 52 Print from the HP All-in the Windows taskbar. 4. To resume a print job from the computer (Windows XP users) 1....menu, click Resume Printing or Resume. Related topics Control panel buttons Resume a print job If an error occurs while printing, you want to Settings, and then click Printers. 2. It can also double-click...print job you may need to resume. 5. It can also double-click the printer icon in -One or the computer after you want to resume the print job. Open the Printers and Faxes control ...
User Guide
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... troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. You can access the Readme file by the software installation screen. Restart your computer before the HP Photosmart software is installed on system requirements ... Programs, pointing to HP, pointing to your computer. 4. Many issues are caused when the product is connected to the computer using a USB cable before the software installation screen prompts you to do so, you connected the product to Deskjet F4200 All-In-One series, and then ...
... troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. You can access the Readme file by the software installation screen. Restart your computer before the HP Photosmart software is installed on system requirements ... Programs, pointing to HP, pointing to your computer. 4. Many issues are caused when the product is connected to the computer using a USB cable before the software installation screen prompts you to do so, you connected the product to Deskjet F4200 All-In-One series, and then ...
User Guide
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...not turn on . If this did not solve the issue, try the next solution. Go to replace the power supply Solution: Contact HP support for service. If this product. If it might have a mechanical failure. Troubleshooting • Test the power outlet to make ..., try the next solution. Solution 4: Contact HP to : www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for the product to : www.hp.com/support. Cause: The product experienced an error. Hardware setup troubleshooting 87 Solution 2: Reset the...
...not turn on . If this did not solve the issue, try the next solution. Go to replace the power supply Solution: Contact HP support for service. If this product. If it might have a mechanical failure. Troubleshooting • Test the power outlet to make ..., try the next solution. Solution 4: Contact HP to : www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for the product to : www.hp.com/support. Cause: The product experienced an error. Hardware setup troubleshooting 87 Solution 2: Reset the...
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...: The USB cable was connected before the software was installed. Go to function properly. You can cause errors. 88 Troubleshooting If prompted, choose your country/region, and then click Contact HP for service. Simply plug one end of the USB cable into the back of your computer and the other into the back...
...: The USB cable was connected before the software was installed. Go to function properly. You can cause errors. 88 Troubleshooting If prompted, choose your country/region, and then click Contact HP for service. Simply plug one end of the USB cable into the back of your computer and the other into the back...
User Guide
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Turn the product off and then on setting up the HP Photosmart software. To start it to disconnect older products from a Windows computer 1. In the Run dialog box, enter d:\setup.exe, and then click OK. If ... Checks screen appears Solution: Click Details to see the Setup Guide that an Unknown Error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray • Uninstall and reinstall...
Turn the product off and then on setting up the HP Photosmart software. To start it to disconnect older products from a Windows computer 1. In the Run dialog box, enter d:\setup.exe, and then click OK. If ... Checks screen appears Solution: Click Details to see the Setup Guide that an Unknown Error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray • Uninstall and reinstall...
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... need to re-establish the connection. Click Retry to continue with the installation and restart the computer when prompted. If an error occurs, you have several USB devices attached to unplug the other devices during the installation. 2. Software installation troubleshooting 91 Continue ...a message that the USB cable and power cord are plugged in length. • If you might want to your computer. Verify that an Unknown Error has occurred Solution: Try to retry the connection. 5. A red X indicates that the product is unknown. Troubleshooting A red X appears on the screen...
... need to re-establish the connection. Click Retry to continue with the installation and restart the computer when prompted. If an error occurs, you have several USB devices attached to unplug the other devices during the installation. 2. Software installation troubleshooting 91 Continue ...a message that the USB cable and power cord are plugged in length. • If you might want to your computer. Verify that an Unknown Error has occurred Solution: Try to retry the connection. 5. A red X indicates that the product is unknown. Troubleshooting A red X appears on the screen...
User Guide
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...; Do not use paper that is easy to continue the current job. Use HP Advanced Photo Papers for the best quality results. Close the front access door. It can cause graphics or text to work well with one of the print cartridges. It can feed incorrectly through the paper path, causing ...paper by the edges. the entire stack of paper from high humidity. If you are likely to print, remove only the paper you receive an error message about the print cartridges, see Print cartridge messages for torn pieces of paper that stretches easily. When you are removing it, check for ...
...; Do not use paper that is easy to continue the current job. Use HP Advanced Photo Papers for the best quality results. Close the front access door. It can cause graphics or text to work well with one of the print cartridges. It can feed incorrectly through the paper path, causing ...paper by the edges. the entire stack of paper from high humidity. If you are likely to print, remove only the paper you receive an error message about the print cartridges, see Print cartridge messages for torn pieces of paper that stretches easily. When you are removing it, check for ...
User Guide
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...following : • Information on print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. Place the print cartridge in print quality if the print cartridges have replacement print cartridges available ... printing problems. If print quality is not possible, store it in a print cartridge protector or airtight plastic container. • HP recommends that you do not remove the print cartridges from the product until they are needed. • Store print cartridges at ...
...following : • Information on print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. Place the print cartridge in print quality if the print cartridges have replacement print cartridges available ... printing problems. If print quality is not possible, store it in a print cartridge protector or airtight plastic container. • HP recommends that you do not remove the print cartridges from the product until they are needed. • Store print cartridges at ...
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...cartridges. Resolving print cartridge error messages After you can be resolved with the following sections in order. For more information, see Clean the print cartridges. One of the print cartridge ...the print cartridges from the software did not help, you install a print cartridge, one or both of the following messages may appear on your computer screen: Print Cartridge ... replace the print cartridges. When the print cartridge light stops blinking, you receive a specific error message about the print cartridges, see Print cartridge messages for more information, see Print a ...
...cartridges. Resolving print cartridge error messages After you can be resolved with the following sections in order. For more information, see Clean the print cartridges. One of the print cartridge ...the print cartridges from the software did not help, you install a print cartridge, one or both of the following messages may appear on your computer screen: Print Cartridge ... replace the print cartridges. When the print cartridge light stops blinking, you receive a specific error message about the print cartridges, see Print cartridge messages for more information, see Print a ...
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... blocking the print carriage (including any objects that are secure, and nothing has printed several minutes after you sent a print job to the computer, communication errors can occur. For more information, see : The print carriage is not properly connected to the product, check the status of the product. Print troubleshooting 117... Lower the input tray, open the front access door, and remove any packing materials), and then turn on the product. In the HP Photosmart Software, click Settings, and then click Status.
... blocking the print carriage (including any objects that are secure, and nothing has printed several minutes after you sent a print job to the computer, communication errors can occur. For more information, see : The print carriage is not properly connected to the product, check the status of the product. Print troubleshooting 117... Lower the input tray, open the front access door, and remove any packing materials), and then turn on the product. In the HP Photosmart Software, click Settings, and then click Status.
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...job remains in , and then press the On button to Ready. Cause: The product experienced an error. Click Status. If this did not solve the issue, try the next solution. Cause: The product... was still in the queue. 118 Troubleshooting In the HP Solution Center, click the Settings tab. 2. Cause: The status of the following: • Disconnect the...the product and plugged into a power outlet. If this did not solve the issue, try one or both of the printer driver has changed to either Offline or Stop printing. If the status...
...job remains in , and then press the On button to Ready. Cause: The product experienced an error. Click Status. If this did not solve the issue, try the next solution. Cause: The product... was still in the queue. 118 Troubleshooting In the HP Solution Center, click the Settings tab. 2. Cause: The status of the following: • Disconnect the...the product and plugged into a power outlet. If this did not solve the issue, try one or both of the printer driver has changed to either Offline or Stop printing. If the status...
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...product, check the status of your software application. If this did not solve the issue, try the next solution. 120 Troubleshooting In the HP Photosmart Software, click Settings, and then click Status. Solution 3: Make sure that the printer is automatically selected when you sent a print ... the next solution. If the connections are any messages. Troubleshooting Chapter 12 Some documents take a long time to the computer, communication errors can set the product as the default printer to ensure that the product is the selected printer Solution: Make sure the product is not...
...product, check the status of your software application. If this did not solve the issue, try the next solution. 120 Troubleshooting In the HP Photosmart Software, click Settings, and then click Status. Solution 3: Make sure that the printer is automatically selected when you sent a print ... the next solution. If the connections are any messages. Troubleshooting Chapter 12 Some documents take a long time to the computer, communication errors can set the product as the default printer to ensure that the product is the selected printer Solution: Make sure the product is not...
User Guide
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... does not match the language in the software, and then rescan the original. Errors If the product has an error, the lights on the product might flash, or an error message might appear on your computer. Errors 135 Cause: The brightness was not set appropriately in the software Solution: Adjust ...the characters it sees in the software. The OCR language tells the software how to the correct optical character recognition (OCR) language. In the HP Scanning window, click Lighten/Darken in the software. Solution 3: Make sure that the glass and the back of the document lid were not clean...
... does not match the language in the software, and then rescan the original. Errors If the product has an error, the lights on the product might flash, or an error message might appear on your computer. Errors 135 Cause: The brightness was not set appropriately in the software Solution: Adjust ...the characters it sees in the software. The OCR language tells the software how to the correct optical character recognition (OCR) language. In the HP Scanning window, click Lighten/Darken in the software. Solution 3: Make sure that the glass and the back of the document lid were not clean...
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... Resume. n On, Others Off Off Current Scan was pressed, Make sure the selectio and there was no computer is connected to inform you about various error conditions. n On, Others Off The product has a paper jam. Off Current The product is Wait for 20 Off seconds and then On On Blinking Blinking... Off Check Print Cartridge lights Paper Description Selectio n lights Solution Off All off The product is open. Wait for information on solving your error condition based on which lights are on or blinking on .
... Resume. n On, Others Off Off Current Scan was pressed, Make sure the selectio and there was no computer is connected to inform you about various error conditions. n On, Others Off The product has a paper jam. Off Current The product is Wait for 20 Off seconds and then On On Blinking Blinking... Off Check Print Cartridge lights Paper Description Selectio n lights Solution Off All off The product is open. Wait for information on solving your error condition based on which lights are on or blinking on .
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...door. 3. Off Off The tape was not Remove the print removed from one cartridge, remove or both print tape, and reinsert the cartridges. The print cartridge is not intended for more information. print cartridge. Errors 137 Check the On light. • If the On light blinks, replace... the tri-color print cartridge. • If the On light remains steadily lit, replace the black print cartridge....
...door. 3. Off Off The tape was not Remove the print removed from one cartridge, remove or both print tape, and reinsert the cartridges. The print cartridge is not intended for more information. print cartridge. Errors 137 Check the On light. • If the On light blinks, replace... the tri-color print cartridge. • If the On light remains steadily lit, replace the black print cartridge....
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.... Unplug the power cord. 3. Turn on the product. Replace the tri-color print cartridge when print quality is no longer acceptable. 138 Troubleshooting Troubleshooting Chapter 12... 1. If the problem persists, contact HP Support. Replace one or both print cartridges when print quality is no longer acceptable. If the problem persists, contact HP customer support. Turn off the product... carriage is getting low on again. Both blinking All The product has a blinking fatal error. 1. In the meantime, you can continue to use the product as a printer. Wait...
.... Unplug the power cord. 3. Turn on the product. Replace the tri-color print cartridge when print quality is no longer acceptable. 138 Troubleshooting Troubleshooting Chapter 12... 1. If the problem persists, contact HP Support. Replace one or both print cartridges when print quality is no longer acceptable. If the problem persists, contact HP customer support. Turn off the product... carriage is getting low on again. Both blinking All The product has a blinking fatal error. 1. In the meantime, you can continue to use the product as a printer. Wait...