User Guide
Page 6
...96 Print cartridge troubleshooting 96 Information on print cartridges 97 Resolving print cartridge problems 98 Resolving print cartridge error messages 98 Print quality troubleshooting 100 Wrong, inaccurate, or bleeding colors 102 Ink is not filling the text or graphics completely 104 The printout has a horizontal band ...of distortion near the bottom of a borderless print...106 Printouts have horizontal streaks or lines 107 Printouts are faded or have dull colors 109 Printouts seem blurry or fuzzy 111 Printouts are slanted or skewed 112 Ink streaks on the back of the paper 113 Print...
...96 Print cartridge troubleshooting 96 Information on print cartridges 97 Resolving print cartridge problems 98 Resolving print cartridge error messages 98 Print quality troubleshooting 100 Wrong, inaccurate, or bleeding colors 102 Ink is not filling the text or graphics completely 104 The printout has a horizontal band ...of distortion near the bottom of a borderless print...106 Printouts have horizontal streaks or lines 107 Printouts are faded or have dull colors 109 Printouts seem blurry or fuzzy 111 Printouts are slanted or skewed 112 Ink streaks on the back of the paper 113 Print...
User Guide
Page 7
...white space around the edges 131 Scan troubleshooting...131 Scan fails...132 Text is incorrect or missing 134 Errors...135 Flashing lights...136 Product messages...139 Mechanism error...140 Scan errors...141 Unable to print...155 Product might not be correctly installed 160 Product was not found 164 ...Product could not find available scan destinations 168 Error occurred while communicating with the product 170 File messages...174 Supported file types for the HP All-in-One 175 General user messages 175 Cannot crop...176 Paper messages...177 Out of paper......
...white space around the edges 131 Scan troubleshooting...131 Scan fails...132 Text is incorrect or missing 134 Errors...135 Flashing lights...136 Product messages...139 Mechanism error...140 Scan errors...141 Unable to print...155 Product might not be correctly installed 160 Product was not found 164 ...Product could not find available scan destinations 168 Error occurred while communicating with the product 170 File messages...174 Supported file types for the HP All-in-One 175 General user messages 175 Cannot crop...176 Paper messages...177 Out of paper......
User Guide
Page 16
...; The print cartridge might be defective. If the problem persists, contact HP Support. Use the HP Photosmart software The HP Photosmart Software provides a fast and easy way to turn it means All lights are blinking. NOTE: HP All-in -One has a fatal error. 1. blinking. • The print cartridges are missing or not seated correctly. • The...
...; The print cartridge might be defective. If the problem persists, contact HP Support. Use the HP Photosmart software The HP Photosmart Software provides a fast and easy way to turn it means All lights are blinking. NOTE: HP All-in -One has a fatal error. 1. blinking. • The print cartridges are missing or not seated correctly. • The...
User Guide
Page 18
... general information about the main features of the HP All-in -One and installing software. Find more information Find more information You can access a variety of resources, both printed and onscreen, that provide information about resolving errors you follow the steps in the Setup Guide in... this onscreen Help. Setup Guide The Setup Guide provides instructions for setting up and using all features of the HP All-in-One. • The Troubleshooting topic provides information ...
... general information about the main features of the HP All-in -One and installing software. Find more information Find more information You can access a variety of resources, both printed and onscreen, that provide information about resolving errors you follow the steps in the Setup Guide in... this onscreen Help. Setup Guide The Setup Guide provides instructions for setting up and using all features of the HP All-in-One. • The Troubleshooting topic provides information ...
User Guide
Page 55
... to resume. 5. TIP: You can also double-click the printer icon in -One or the computer after you may need to resume the print job. Related topics Control panel buttons ...Resume a print job If an error occurs while printing, you address the error. On the Windows taskbar, click Start, and then click Control Panel. 2. It...-click the product icon. On the Document menu, click Resume Printing or Resume. Print 52 Print from the HP All-in the Windows taskbar. 4. On the Windows taskbar, click Start, and then click Control Panel. 2....
... to resume. 5. TIP: You can also double-click the printer icon in -One or the computer after you may need to resume the print job. Related topics Control panel buttons ...Resume a print job If an error occurs while printing, you address the error. On the Windows taskbar, click Start, and then click Control Panel. 2. It...-click the product icon. On the Document menu, click Resume Printing or Resume. Print 52 Print from the HP All-in the Windows taskbar. 4. On the Windows taskbar, click Start, and then click Control Panel. 2....
User Guide
Page 88
..., pointing to Programs or All Programs, pointing to HP, pointing to Deskjet F4200 All-In-One series, and then clicking Readme. Reinstall the HP Photosmart software. Restart your computer before the HP Photosmart software is installed on system requirements and possible installation... Print cartridge troubleshooting • Print quality troubleshooting • Print troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. Hardware setup troubleshooting This section contains ...
..., pointing to Programs or All Programs, pointing to HP, pointing to Deskjet F4200 All-In-One series, and then clicking Readme. Reinstall the HP Photosmart software. Restart your computer before the HP Photosmart software is installed on system requirements and possible installation... Print cartridge troubleshooting • Print quality troubleshooting • Print troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. Hardware setup troubleshooting This section contains ...
User Guide
Page 90
... being used with the power cord it might be a problem with the power outlet. Cause: The product experienced an error. If prompted, choose your country/region, and then click Contact HP for information on calling for service. Go to make sure the outlet is switched to turn on . Cause: The ... product to turn the product off the product, and then unplug the power cord. If prompted, choose your country/region, and then click Contact HP for information on but still does not work, then there might not respond if you plugged the product into a switched outlet, make sure it ...
... being used with the power cord it might be a problem with the power outlet. Cause: The product experienced an error. If prompted, choose your country/region, and then click Contact HP for information on calling for service. Go to make sure the outlet is switched to turn on . Cause: The ... product to turn the product off the product, and then unplug the power cord. If prompted, choose your country/region, and then click Contact HP for information on but still does not work, then there might not respond if you plugged the product into a switched outlet, make sure it ...
User Guide
Page 91
...on the back of your computer. During installation, do not plug in the previous solutions and are still having problems using the HP All-in-One with my computer Solution: You must first install the software that came with the product before connecting the USB cable. If ... you have installed the software, connecting your computer to the product with a USB cable is straightforward. Go to function properly. You can cause errors. 88 Troubleshooting Once you installed the software, uninstall it and then reinstall it, connecting the USB cable only when prompted. I connected the USB...
...on the back of your computer. During installation, do not plug in the previous solutions and are still having problems using the HP All-in-One with my computer Solution: You must first install the software that came with the product before connecting the USB cable. If ... you have installed the software, connecting your computer to the product with a USB cable is straightforward. Go to function properly. You can cause errors. 88 Troubleshooting Once you installed the software, uninstall it and then reinstall it, connecting the USB cable only when prompted. I connected the USB...
User Guide
Page 93
...on the USB connect prompt • I received a message that came with the product again. For more information on setting up the HP Photosmart software. Software installation troubleshooting Use this section to install the software. Cause: The installation failed to run automatically, you check the ...computer. For more information, see the Setup Guide that an Unknown Error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray •...
...on the USB connect prompt • I received a message that came with the product again. For more information on setting up the HP Photosmart software. Software installation troubleshooting Use this section to install the software. Cause: The installation failed to run automatically, you check the ...computer. For more information, see the Setup Guide that an Unknown Error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray •...
User Guide
Page 94
... installation and restart the computer when prompted. Software installation troubleshooting 91 A red X indicates that an Unknown Error has occurred Solution: Try to unplug the other devices during the installation. 2. If an error occurs, you might need to retry the connection. 5. Continue with the installation. I received a message ...uninstall and then reinstall the software. For more information, see: Uninstall and reinstall the software Cause: The source of the error is 3 meters (9.8 feet) or less in again. 3. Troubleshooting A red X appears on the screen.
... installation and restart the computer when prompted. Software installation troubleshooting 91 A red X indicates that an Unknown Error has occurred Solution: Try to unplug the other devices during the installation. 2. If an error occurs, you might need to retry the connection. 5. Continue with the installation. I received a message ...uninstall and then reinstall the software. For more information, see: Uninstall and reinstall the software Cause: The source of the error is 3 meters (9.8 feet) or less in again. 3. Troubleshooting A red X appears on the screen.
User Guide
Page 99
... sizes in a storage book to occur. 3. Cause: Paper had jammed in a cool, dry place. HP Advanced papers are ready to print, remove only the paper you are likely to prevent bleeding over time from...Gently pull out any unused photo paper to continue the current job. If you receive an error message about the print cartridges, see Print cartridge messages for more paper jams are removing it,...jammed. When you are designed for maximum performance. The paper might start to work well with one of paper in the input tray must be remaining inside a resealable plastic bag on photo paper...
... sizes in a storage book to occur. 3. Cause: Paper had jammed in a cool, dry place. HP Advanced papers are ready to print, remove only the paper you are likely to prevent bleeding over time from...Gently pull out any unused photo paper to continue the current job. If you receive an error message about the print cartridges, see Print cartridge messages for more paper jams are removing it,...jammed. When you are designed for maximum performance. The paper might start to work well with one of paper in the input tray must be remaining inside a resealable plastic bag on photo paper...
User Guide
Page 100
... printing problems. If print quality is not possible, store it in a print cartridge protector or airtight plastic container. • HP recommends that you do not remove the print cartridges from the product until they are needed. • Store print cartridges at room...following : • Information on print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. Reattaching the plastic tape might be necessary to clean the print cartridges when you notice a significant...
... printing problems. If print quality is not possible, store it in a print cartridge protector or airtight plastic container. • HP recommends that you do not remove the print cartridges from the product until they are needed. • Store print cartridges at room...following : • Information on print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. Reattaching the plastic tape might be necessary to clean the print cartridges when you notice a significant...
User Guide
Page 101
...• First, try cleaning the print cartridges from the software did not help, you install a print cartridge, one or both of the previous procedures resolved the problem, replace the print cartridges. For more information, see Replace the ... 3. Resolving print cartridge error messages After you can try cleaning the print cartridge contacts. For more information, see Print cartridge messages for more information. If you have solved the problem. 98 Troubleshooting One of the following messages ... cartridges. • If cleaning the print cartridges from the HP Photosmart Software.
...• First, try cleaning the print cartridges from the software did not help, you install a print cartridge, one or both of the previous procedures resolved the problem, replace the print cartridges. For more information, see Replace the ... 3. Resolving print cartridge error messages After you can try cleaning the print cartridge contacts. For more information, see Print cartridge messages for more information. If you have solved the problem. 98 Troubleshooting One of the following messages ... cartridges. • If cleaning the print cartridges from the HP Photosmart Software.
User Guide
Page 120
... blocking the print carriage (including any objects that are secure, and nothing has printed several minutes after you sent a print job to the computer, communication errors can occur. Print troubleshooting 117 Solution 5: Check the cable connections to the product Solution: If the product is stalled Cause: The print carriage has stalled.... Troubleshooting Solution 4: Check for a print carriage stall Solution: Turn off the product. If this did not solve the issue, try the next solution. In the HP Photosmart Software, click Settings, and then click Status.
... blocking the print carriage (including any objects that are secure, and nothing has printed several minutes after you sent a print job to the computer, communication errors can occur. Print troubleshooting 117 Solution 5: Check the cable connections to the product Solution: If the product is stalled Cause: The print carriage has stalled.... Troubleshooting Solution 4: Check for a print carriage stall Solution: Turn off the product. If this did not solve the issue, try the next solution. In the HP Photosmart Software, click Settings, and then click Status.
User Guide
Page 121
...either Offline or Stop printing. If this did not solve the issue, try the next solution. If this did not solve the issue, try one or both of the printer driver has changed to turn on the product. The cancelled print job jams the queue and prevents the next print... job from printing. If the status is turned on Solution: Look at the On button located on the product. Cause: The product experienced an error. In the HP Solution Center, click the Settings tab. 2. Try to the product and plugged into a power outlet. Solution 8: Check the print driver status Solution: The...
...either Offline or Stop printing. If this did not solve the issue, try the next solution. If this did not solve the issue, try one or both of the printer driver has changed to turn on the product. The cancelled print job jams the queue and prevents the next print... job from printing. If the status is turned on Solution: Look at the On button located on the product. Cause: The product experienced an error. In the HP Solution Center, click the Settings tab. 2. Try to the product and plugged into a power outlet. Solution 8: Check the print driver status Solution: The...
User Guide
Page 123
...the next solution. Solution 4: Check the cable connections to the product Solution: If the product is not properly connected to the computer, communication errors can set the product as the default printer to ensure that the product is the selected printer Solution: Make sure the product is automatically selected... printed several minutes after you sent a print job to the product, check the product display to print. TIP: You can occur. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not the selected printer. If this did not solve the issue, ...
...the next solution. Solution 4: Check the cable connections to the product Solution: If the product is not properly connected to the computer, communication errors can set the product as the default printer to ensure that the product is the selected printer Solution: Make sure the product is automatically selected... printed several minutes after you sent a print job to the product, check the product display to print. TIP: You can occur. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not the selected printer. If this did not solve the issue, ...
User Guide
Page 138
In the HP Scanning window, click Lighten/Darken in the software, and then rescan the original. For more information, see: • Clean the lid backing • Clean the ... 1. Solution 3: Make sure that the scan document settings are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be incomprehensible. Errors 135 Errors If the product has an error, the lights on the product might flash, or an error message might be installed on how to select the OCR language. Troubleshooting...
In the HP Scanning window, click Lighten/Darken in the software, and then rescan the original. For more information, see: • Clean the lid backing • Clean the ... 1. Solution 3: Make sure that the scan document settings are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be incomprehensible. Errors 135 Errors If the product has an error, the lights on the product might flash, or an error message might be installed on how to select the OCR language. Troubleshooting...
User Guide
Page 139
Resume. door. Troubleshooting Chapter 12 This section contains the following table for information on solving your error condition based on which lights are on or blinking on the product. Off Current The product is Wait for the product to selectio processing a...Off All off . software is installed, and the computer is Press the On button turned off The product is connected to inform you about various error conditions. to selectio finish. Off Current The front access Close the front selectio door or the print access door or the n On, cartridge access...
Resume. door. Troubleshooting Chapter 12 This section contains the following table for information on solving your error condition based on which lights are on or blinking on the product. Off Current The product is Wait for the product to selectio processing a...Off All off . software is installed, and the computer is Press the On button turned off The product is connected to inform you about various error conditions. to selectio finish. Off Current The front access Close the front selectio door or the print access door or the n On, cartridge access...
User Guide
Page 140
... reinsert the black print cartridge. Off Off The tape was not Remove the print removed from one cartridge, remove or both print tape, and reinsert the cartridges. Errors 137 Install or remove and reinsert the tri-color print cartridge. The print cartridge is not intended for use in this product. Close the print...
... reinsert the black print cartridge. Off Off The tape was not Remove the print removed from one cartridge, remove or both print tape, and reinsert the cartridges. Errors 137 Install or remove and reinsert the tri-color print cartridge. The print cartridge is not intended for use in this product. Close the print...
User Guide
Page 141
...off the product. 2. Wait a minute, then plug the power cord back in. 4. If the problem persists, contact HP Support. Replace the tri-color print cartridge when print quality is no longer acceptable. 138 Troubleshooting Turn on again. Open the front access door, and check... has a blinking fatal error. 1. Turn off the product. 2. Both On Current selectio n On, Others Off Both print cartridges are getting low on ink. Unplug the power cord. 3. Replace one or both print cartridges when print quality is no longer acceptable. Tri-color print cartridge light On ...
...off the product. 2. Wait a minute, then plug the power cord back in. 4. If the problem persists, contact HP Support. Replace the tri-color print cartridge when print quality is no longer acceptable. 138 Troubleshooting Turn on again. Open the front access door, and check... has a blinking fatal error. 1. Turn off the product. 2. Both On Current selectio n On, Others Off Both print cartridges are getting low on ink. Unplug the power cord. 3. Replace one or both print cartridges when print quality is no longer acceptable. Tri-color print cartridge light On ...