User Guide
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...96 Print cartridge troubleshooting 96 Information on print cartridges 97 Resolving print cartridge problems 98 Resolving print cartridge error messages 98 Print quality troubleshooting 100 Wrong, inaccurate, or bleeding colors 102 Ink is not filling the text or graphics completely 104 The printout has a horizontal band ...of distortion near the bottom of a borderless print...106 Printouts have horizontal streaks or lines 107 Printouts are faded or have dull colors 109 Printouts seem blurry or fuzzy 111 Printouts are slanted or skewed 112 Ink streaks on the back of the paper 113 Print...
...96 Print cartridge troubleshooting 96 Information on print cartridges 97 Resolving print cartridge problems 98 Resolving print cartridge error messages 98 Print quality troubleshooting 100 Wrong, inaccurate, or bleeding colors 102 Ink is not filling the text or graphics completely 104 The printout has a horizontal band ...of distortion near the bottom of a borderless print...106 Printouts have horizontal streaks or lines 107 Printouts are faded or have dull colors 109 Printouts seem blurry or fuzzy 111 Printouts are slanted or skewed 112 Ink streaks on the back of the paper 113 Print...
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...white space around the edges 131 Scan troubleshooting...131 Scan fails...132 Text is incorrect or missing 134 Errors...135 Flashing lights...136 Product messages...139 Mechanism error...140 Scan errors...141 Unable to print...155 Product might not be correctly installed 160 Product was not found 164 ...Product could not find available scan destinations 168 Error occurred while communicating with the product 170 File messages...174 Supported file types for the HP All-in-One 175 General user messages 175 Cannot crop...176 Paper messages...177 Out of paper......
...white space around the edges 131 Scan troubleshooting...131 Scan fails...132 Text is incorrect or missing 134 Errors...135 Flashing lights...136 Product messages...139 Mechanism error...140 Scan errors...141 Unable to print...155 Product might not be correctly installed 160 Product was not found 164 ...Product could not find available scan destinations 168 Error occurred while communicating with the product 170 File messages...174 Supported file types for the HP All-in-One 175 General user messages 175 Cannot crop...176 Paper messages...177 Out of paper......
User Guide
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.... Turn off . Wait a minute, then plug the power cord back in -One has a fatal error. 1. For more information, see the HP Photosmart Software Help contents book at the top of paper. • The HP All-in -One will still operate as saving and viewing your photos. Look for 3 seconds and ...then is blinking. The On light blinks quickly for the HP Photosmart Software...
.... Turn off . Wait a minute, then plug the power cord back in -One has a fatal error. 1. For more information, see the HP Photosmart Software Help contents book at the top of paper. • The HP All-in -One will still operate as saving and viewing your photos. Look for 3 seconds and ...then is blinking. The On light blinks quickly for the HP Photosmart Software...
User Guide
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...replace the print cartridges, and scan originals. Basics Guide The Basics Guide contains an overview of the HP All-in -One and installing software. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how to complete key ...onscreen Help. 3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about resolving errors you might not be found in -One. • The How Do I? topic provides links so you follow the steps in the Setup Guide in...
...replace the print cartridges, and scan originals. Basics Guide The Basics Guide contains an overview of the HP All-in -One and installing software. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you how to complete key ...onscreen Help. 3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about resolving errors you might not be found in -One. • The How Do I? topic provides links so you follow the steps in the Setup Guide in...
User Guide
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... the print job. Open the Printers and Faxes control panel. 3. TIP: You can take a few moments to be cancelled. Print 52 Print from the HP All-in the Windows taskbar. 4. Select the print job you want to cancel. 4. To resume a print job from the computer (Windows XP users) ...want to cancel. 5. It can also double-click the printer icon in -One or the computer after you may need to be cancelled. Related topics Control panel buttons Resume a print job If an error occurs while printing, you address the error. To resume a print job from the computer (Windows 2000 users) 1....
... the print job. Open the Printers and Faxes control panel. 3. TIP: You can take a few moments to be cancelled. Print 52 Print from the HP All-in the Windows taskbar. 4. Select the print job you want to cancel. 4. To resume a print job from the computer (Windows XP users) ...want to cancel. 5. It can also double-click the printer icon in -One or the computer after you may need to be cancelled. Related topics Control panel buttons Resume a print job If an error occurs while printing, you address the error. To resume a print job from the computer (Windows 2000 users) 1....
User Guide
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... issues are caused when the product is connected to Deskjet F4200 All-In-One series, and then clicking Readme. Disconnect the USB cable from the computer. 2.... access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to the computer using a USB cable before the software installation screen prompts you must...8226; Print quality troubleshooting • Print troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. You can...
... issues are caused when the product is connected to Deskjet F4200 All-In-One series, and then clicking Readme. Disconnect the USB cable from the computer. 2.... access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to the computer using a USB cable before the software installation screen prompts you must...8226; Print quality troubleshooting • Print troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. You can...
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Solution 2: Reset the product Solution: Turn off . Cause: The product experienced an error. If you press the On button again during this time, you know works, and see if the appliance has power. Contact HP support for technical support. Hardware setup troubleshooting 87 If not, then there might be ... support. If this did not solve the issue, try the next solution. If prompted, choose your country/region, and then click Contact HP for information on calling for the product to on the product. If this did not solve the issue, try the next solution. Cause:...
Solution 2: Reset the product Solution: Turn off . Cause: The product experienced an error. If you press the On button again during this time, you know works, and see if the appliance has power. Contact HP support for technical support. Hardware setup troubleshooting 87 If not, then there might be ... support. If this did not solve the issue, try the next solution. If prompted, choose your country/region, and then click Contact HP for information on calling for the product to on the product. If this did not solve the issue, try the next solution. Cause:...
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...by the onscreen instructions. For more information on the back of your computer and the other into the back of the product. Simply plug one end of the USB cable into the back of your computer. Cause: The USB cable was connected before prompted can connect to any USB... before connecting the USB cable. Connecting the USB cable before the software was installed. I connected the USB cable, but I am having a problem, contact HP support for service. Go to function properly. You can cause errors. 88 Troubleshooting If prompted, choose your country/region, and then click Contact...
...by the onscreen instructions. For more information on the back of your computer and the other into the back of the product. Simply plug one end of the USB cable into the back of your computer. Cause: The USB cable was connected before prompted can connect to any USB... before connecting the USB cable. Connecting the USB cable before the software was installed. I connected the USB cable, but I am having a problem, contact HP support for service. Go to function properly. You can cause errors. 88 Troubleshooting If prompted, choose your country/region, and then click Contact...
User Guide
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...the product again. To start it to your computer, see what the specific problem is not assigned to another USB port on setting up the HP Photosmart software. From the Windows Start menu, click Run. 2. Cause: The installation failed to solve any problems you check the connections, try ... not meet the minimum requirements to see the Setup Guide that an Unknown Error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray • Uninstall ...
...the product again. To start it to your computer, see what the specific problem is not assigned to another USB port on setting up the HP Photosmart software. From the Windows Start menu, click Run. 2. Cause: The installation failed to solve any problems you check the connections, try ... not meet the minimum requirements to see the Setup Guide that an Unknown Error has occurred • Some of the buttons are missing in the HP Solution Center • The registration screen does not appear • The HP Digital Imaging Monitor does not appear in the system tray • Uninstall ...
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...Continue with the product. Cause: Normally, a green check appears indicating that came with the installation and restart the computer when prompted. If an error occurs, you installed the software that the plug and play failed. For more information, see: Uninstall and reinstall the software Cause: The source... of the error is set up properly, and then try plugging the USB cable into a different USB port. • Do not attach the USB cable to ...
...Continue with the product. Cause: Normally, a green check appears indicating that came with the installation and restart the computer when prompted. If an error occurs, you installed the software that the plug and play failed. For more information, see: Uninstall and reinstall the software Cause: The source... of the error is set up properly, and then try plugging the USB cable into a different USB port. • Do not attach the USB cable to ...
User Guide
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...more information. 96 Troubleshooting CAUTION: If the paper tears when you might reduce the quality of paper types before buying a large quantity. Use HP Advanced Photo Papers for the best quality results. If you do not remove all the pieces of the print cartridges. Chapter 12 2. Gently ...pull out any unused photo paper to use paper that might have a problem with one of paper from high humidity. If you receive an error message about the print cartridges, see Print cartridge messages for torn pieces of paper in its original packaging inside ...
...more information. 96 Troubleshooting CAUTION: If the paper tears when you might reduce the quality of paper types before buying a large quantity. Use HP Advanced Photo Papers for the best quality results. If you do not remove all the pieces of the print cartridges. Chapter 12 2. Gently ...pull out any unused photo paper to use paper that might have a problem with one of paper from high humidity. If you receive an error message about the print cartridges, see Print cartridge messages for torn pieces of paper in its original packaging inside ...
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...the product. For more information, see: Print cartridge troubleshooting Print cartridge troubleshooting 97 Troubleshooting Try the following tips help maintain HP print cartridges and ensure consistent print quality. • Keep all print cartridges in the original sealed packages until you have...: • Information on print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. NOTE: If you leave the print cartridge door open for the print cartridge to clean...
...the product. For more information, see: Print cartridge troubleshooting Print cartridge troubleshooting 97 Troubleshooting Try the following tips help maintain HP print cartridges and ensure consistent print quality. • Keep all print cartridges in the original sealed packages until you have...: • Information on print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. NOTE: If you leave the print cartridge door open for the print cartridge to clean...
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...Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Work through the following procedures. Resolving print cartridge error messages After you have solved the problem. 98 Troubleshooting When the print cartridge light stops blinking, you install a print cartridge..., one or both of the cartridges. • If cleaning the print cartridges from the HP Photosmart Software. Remove and reinstall the print cartridges. If it is suffering, check the ...
...Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Work through the following procedures. Resolving print cartridge error messages After you have solved the problem. 98 Troubleshooting When the print cartridge light stops blinking, you install a print cartridge..., one or both of the cartridges. • If cleaning the print cartridges from the HP Photosmart Software. Remove and reinstall the print cartridges. If it is suffering, check the ...
User Guide
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... does not print Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. In the HP Photosmart Software, click Settings, and then click Status. Print troubleshooting 117 Troubleshooting Solution 4: Check for a print carriage stall Solution: Turn off the product. If this... blocking the print carriage (including any objects that are secure, and nothing has printed several minutes after you sent a print job to the computer, communication errors can occur.
... does not print Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. In the HP Photosmart Software, click Settings, and then click Status. Print troubleshooting 117 Troubleshooting Solution 4: Check for a print carriage stall Solution: Turn off the product. If this... blocking the print carriage (including any objects that are secure, and nothing has printed several minutes after you sent a print job to the computer, communication errors can occur.
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...on Solution: Look at the On button located on the product. Press the On button to turn on the product. Cause: The product experienced an error. Solution 8: Check the print driver status Solution: The printer driver status might remain in the queue after it is not lit, the product is ...to the product. • Shut down the product, restart the computer, and then restart the product. In the HP Solution Center, click the Settings tab. 2. If this did not solve the issue, try one or both of the printer driver has changed to either Offline or Stop printing. To check the printer...
...on Solution: Look at the On button located on the product. Press the On button to turn on the product. Cause: The product experienced an error. Solution 8: Check the print driver status Solution: The printer driver status might remain in the queue after it is not lit, the product is ...to the product. • Shut down the product, restart the computer, and then restart the product. In the HP Solution Center, click the Settings tab. 2. If this did not solve the issue, try one or both of the printer driver has changed to either Offline or Stop printing. To check the printer...
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...4: Check the cable connections to the product Solution: If the product is the selected printer in the File menu of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with another task. Cause: The product was not the ... messages. Cause: The product was busy with the product. Troubleshooting Chapter 12 Some documents take a long time to the computer, communication errors can set the product as the default printer to the product, check the status of your software application. TIP: You can occur.
...4: Check the cable connections to the product Solution: If the product is the selected printer in the File menu of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with another task. Cause: The product was not the ... messages. Cause: The product was busy with the product. Troubleshooting Chapter 12 Some documents take a long time to the computer, communication errors can set the product as the default printer to the product, check the status of your software application. TIP: You can occur.
User Guide
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... lid were not clean. Cause: The scan document settings were not set to the correct optical character recognition (OCR) language. Errors 135 Errors If the product has an error, the lights on how to interpret the characters it sees in the original image. Solution 2: Make sure that the scan document... the power cord, and use , for information on the product might flash, or an error message might not be incomprehensible. The OCR language tells the software how to select the OCR language. In the HP Scanning window, click Lighten/Darken in the software. To install the OCR software, you must...
... lid were not clean. Cause: The scan document settings were not set to the correct optical character recognition (OCR) language. Errors 135 Errors If the product has an error, the lights on how to interpret the characters it sees in the original image. Solution 2: Make sure that the scan document... the power cord, and use , for information on the product might flash, or an error message might not be incomprehensible. The OCR language tells the software how to select the OCR language. In the HP Scanning window, click Lighten/Darken in the software. To install the OCR software, you must...
User Guide
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... n On, Others Off Off Current Scan was pressed, Make sure the selectio and there was no computer is connected to inform you about various error conditions. n On, Others Off The product has a paper jam. n On, such as print, scan, Others copy, or alignment. Troubleshooting Chapter... 12 This section contains the following table for information on solving your error condition based on which lights are on or blinking on the product. software is installed, and the computer is turned n On, response from...
... n On, Others Off Off Current Scan was pressed, Make sure the selectio and there was no computer is connected to inform you about various error conditions. n On, Others Off The product has a paper jam. n On, such as print, scan, Others copy, or alignment. Troubleshooting Chapter... 12 This section contains the following table for information on solving your error condition based on which lights are on or blinking on the product. software is installed, and the computer is turned n On, response from...
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...product. Install or remove and reinsert the black print cartridge. Errors 137 Close the print cartridge door. 3. The print cartridge is missing or not seated correctly. Tri-color print cartridge light Off Black print cartridge light blinking Current selectio... n On, Others Off The black print cartridge is missing or not seated correctly. Install or remove and reinsert print cartridges. 1. The print cartridge might not be defective. Off Off The tape was not Remove the print removed from one...
...product. Install or remove and reinsert the black print cartridge. Errors 137 Close the print cartridge door. 3. The print cartridge is missing or not seated correctly. Tri-color print cartridge light Off Black print cartridge light blinking Current selectio... n On, Others Off The black print cartridge is missing or not seated correctly. Install or remove and reinsert print cartridges. 1. The print cartridge might not be defective. Off Off The tape was not Remove the print removed from one...
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...the product. 2. If the problem persists, contact HP Support. Tri-color print cartridge light On Current selectio n On, Others Off The tri-color print cartridge is not attached properly. 1. Both blinking All The product has a blinking fatal error. 1. Both blinking All blinking The control panel.... Both On Current selectio n On, Others Off Both print cartridges are getting low on ink. Replace one or both print cartridges when print quality is no longer acceptable. Replace the tri-color print cartridge when print quality is no longer acceptable. 138 Troubleshooting
...the product. 2. If the problem persists, contact HP Support. Tri-color print cartridge light On Current selectio n On, Others Off The tri-color print cartridge is not attached properly. 1. Both blinking All The product has a blinking fatal error. 1. Both blinking All blinking The control panel.... Both On Current selectio n On, Others Off Both print cartridges are getting low on ink. Replace one or both print cartridges when print quality is no longer acceptable. Replace the tri-color print cartridge when print quality is no longer acceptable. 138 Troubleshooting