User Guide
Page 156
... not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to turn on , a software group called the Terminate and...
... not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to turn on , a software group called the Terminate and...
User Guide
Page 167
..., if they are listed in order, with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you are ... and reset it by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely...
..., if they are listed in order, with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you are ... and reset it by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely...
User Guide
Page 171
...listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to resolve the issue..., Control Panel. 2. Solutions are still having trouble scanning, remove the following solutions to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might not have been a problem when you are listed in...
...listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to resolve the issue..., Control Panel. 2. Solutions are still having trouble scanning, remove the following solutions to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might not have been a problem when you are listed in...
User Guide
Page 172
... than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32...
... than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32...
User Guide
Page 173
... do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product Try the following additional applications from the Add/Remove ... on the computer to restart later. 5. Error occurred while communicating with product name and software version number) • HP Software update • HP Share to the HP scanning software. Do not connect the product to resolve the issue.
... do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product Try the following additional applications from the Add/Remove ... on the computer to restart later. 5. Error occurred while communicating with product name and software version number) • HP Software update • HP Share to the HP scanning software. Do not connect the product to resolve the issue.
User Guide
Page 177
...supported • Invalid file name • Supported file types for the HP All-in-One 174 Troubleshooting File messages The following additional applications from the Add/Remove ...below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product... name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: ...
...supported • Invalid file name • Supported file types for the HP All-in-One 174 Troubleshooting File messages The following additional applications from the Add/Remove ...below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product... name and software version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: ...
User Guide
Page 210
...when the product is used in -One. Support process If you call HP customer support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the product for the product HP warranty and support 207 Check the ... of warranty date, in YYYY/MM/DD format, may be found on the product as the HP ink is available to qualified online support specialists • Software and driver updates for shipment • Pack the product Warranty For more information about the warranty, see the printed...
...when the product is used in -One. Support process If you call HP customer support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the product for the product HP warranty and support 207 Check the ... of warranty date, in YYYY/MM/DD format, may be found on the product as the HP ink is available to qualified online support specialists • Software and driver updates for shipment • Pack the product Warranty For more information about the warranty, see the printed...
User Guide
Page 211
...One. If you experience problems with any of the product, as a sample printout. Make sure that company. b. Plug the power cord back into the product. To find support and warranty information, go to speak with an HP... panel, available. d. Check the HP Web site for updated information or troubleshooting tips for the ...color copy to describe your problem in Japan, see the printed documentation that are installed correctly. The specified print cartridges are available when you will receive the best technical assistance by pressing the On button. 3. Call HP...
...One. If you experience problems with any of the product, as a sample printout. Make sure that company. b. Plug the power cord back into the product. To find support and warranty information, go to speak with an HP... panel, available. d. Check the HP Web site for updated information or troubleshooting tips for the ...color copy to describe your problem in Japan, see the printed documentation that are installed correctly. The specified print cartridges are available when you will receive the best technical assistance by pressing the On button. 3. Call HP...
User Guide
Page 148
... not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to turn on , a software group called the Terminate and...
... not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to turn on , a software group called the Terminate and...
User Guide
Page 159
... Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product. 8. Errors 157 Solutions are present. If this did not solve the .../Remove Programs list, if they are listed in the Setup Guide that came with product name and software version number) • HP Software update • HP Share to reset the product. Turn on the product. Troubleshooting 7.
... Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product. 8. Errors 157 Solutions are present. If this did not solve the .../Remove Programs list, if they are listed in the Setup Guide that came with product name and software version number) • HP Software update • HP Share to reset the product. Turn on the product. Troubleshooting 7.
User Guide
Page 163
... not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to resolve the issue. Solution 2: Uninstall and reinstall the...
... not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to resolve the issue. Solution 2: Uninstall and reinstall the...
User Guide
Page 164
... not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to restart later. 5. On the Windows taskbar, click Start...
... not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to restart later. 5. On the Windows taskbar, click Start...
User Guide
Page 165
... list. 4. Solutions are listed in the Setup Guide that came with product name and software version number) • HP Software update • HP Share to resolve the issue. NOTE: If the Setup program does not appear, locate the setup.exe file on the... do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product. 8. Follow the onscreen instructions and the instructions...
... list. 4. Solutions are listed in the Setup Guide that came with product name and software version number) • HP Software update • HP Share to resolve the issue. NOTE: If the Setup program does not appear, locate the setup.exe file on the... do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product. 8. Follow the onscreen instructions and the instructions...
User Guide
Page 169
...version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card ...and then click Contact HP for the HP All-in-One Errors 167 If you are still having a problem, contact HP support for service....HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product. 8. Solution 6: Contact HP...
...version number) • HP Software update • HP Share to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card ...and then click Contact HP for the HP All-in-One Errors 167 If you are still having a problem, contact HP support for service....HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product. 8. Solution 6: Contact HP...
User Guide
Page 203
... the printed documentation that came with the product. Support process If you call HP customer support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the product for shipment • Pack the... online support specialists • Software and driver updates for the product Support process 201 Visit the HP online support Web site at www.hp.com/support. HP online support is used in -One. HP warranty and support 13 HP warranty and support Hewlett-Packard provides Internet and ...
... the printed documentation that came with the product. Support process If you call HP customer support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP Korea customer support • Prepare the product for shipment • Pack the... online support specialists • Software and driver updates for the product Support process 201 Visit the HP online support Web site at www.hp.com/support. HP online support is used in -One. HP warranty and support 13 HP warranty and support Hewlett-Packard provides Internet and ...
User Guide
Page 204
...of those programs, you are installed correctly. Reset the product: a. Make a color copy to the HP Web site at that came with the HP All-in-One. Have your country/region, and then click Contact HP for information on service options in the input tray. 2. Support options and ... Phone support period • Placing a call . Turn on page 204. For information on calling for the product. 4. Check the HP Web site for updated information or troubleshooting tips for technical support. The recommended paper is the 10-character code in detail. d. To find support and warranty ...
...of those programs, you are installed correctly. Reset the product: a. Make a color copy to the HP Web site at that came with the HP All-in-One. Have your country/region, and then click Contact HP for information on service options in the input tray. 2. Support options and ... Phone support period • Placing a call . Turn on page 204. For information on calling for the product. 4. Check the HP Web site for updated information or troubleshooting tips for technical support. The recommended paper is the 10-character code in detail. d. To find support and warranty ...