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... cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221...
... cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221...
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...card, replace the print cartridges, and scan originals. You will learn how to access the Readme file. Find more information Find more information You can get help and support from the HP Web site. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in this onscreen Help. ...resolving errors you have problems during setup, check the Setup Guide for basic tasks, troubleshooting tips, and technical information. If you have Internet access, you can access a variety of the onscreen Help, show you follow the steps in the Setup Guide in -One. Readme...
...card, replace the print cartridges, and scan originals. You will learn how to access the Readme file. Find more information Find more information You can get help and support from the HP Web site. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in this onscreen Help. ...resolving errors you have problems during setup, check the Setup Guide for basic tasks, troubleshooting tips, and technical information. If you have Internet access, you can access a variety of the onscreen Help, show you follow the steps in the Setup Guide in -One. Readme...
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...is displayed and two print cartridges are experiencing problems with printing, you receive an error message about the print cartridges, see "Print cartridge messages" on page 199 for...the following sections only when directed to exit ink-backup mode. Colors print as copying or scanning an original). This section contains the following topics: • Align the...one or both of the cartridges. Installed print cartridge Black print cartridge Tri-color print cartridge Photo print cartridge Result Colors print as grayscale. Exit ink-backup mode Install two print cartridges in the HP...
...is displayed and two print cartridges are experiencing problems with printing, you receive an error message about the print cartridges, see "Print cartridge messages" on page 199 for...the following sections only when directed to exit ink-backup mode. Colors print as copying or scanning an original). This section contains the following topics: • Align the...one or both of the cartridges. Installed print cartridge Black print cartridge Tri-color print cartridge Photo print cartridge Result Colors print as grayscale. Exit ink-backup mode Install two print cartridges in the HP...
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Many issues are caused when the product is installed on the computer. Turn off the product, wait one minute, then restart it ). Uninstall the software (if you connected the product to your computer. 4. Setup troubleshooting This section contains... Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. Restart your computer before the HP Photosmart software is connected to the computer using a USB cable before the software ...
Many issues are caused when the product is installed on the computer. Turn off the product, wait one minute, then restart it ). Uninstall the software (if you connected the product to your computer. 4. Setup troubleshooting This section contains... Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors View the Readme file You might want to refer to the Readme file for the product. Restart your computer before the HP Photosmart software is connected to the computer using a USB cable before the software ...
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...the next solution. This section contains the following solutions to your computer screen. Troubleshooting The scan feature does not work Try the following topics: • Product messages • File... connection messages • Print cartridge messages Errors 143 Errors If the product has an error, the lights on the product might flash, or an error message might appear on the computer. Cause... Check the cables that came with the product. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that connect the product to resolve the ...
...the next solution. This section contains the following solutions to your computer screen. Troubleshooting The scan feature does not work Try the following topics: • Product messages • File... connection messages • Print cartridge messages Errors 143 Errors If the product has an error, the lights on the product might flash, or an error message might appear on the computer. Cause... Check the cables that came with the product. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that connect the product to resolve the ...
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...144 Troubleshooting Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Mechanism error • Carriage blocked • Door open • Firmware revision mismatch ... failure • Scan errors • Unable to resolve the issue. Troubleshooting Chapter 13 Product messages The following solutions to print • Product might not be correctly installed • Product was not found • Product could not find available scan destinations •...
...144 Troubleshooting Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Mechanism error • Carriage blocked • Door open • Firmware revision mismatch ... failure • Scan errors • Unable to resolve the issue. Troubleshooting Chapter 13 Product messages The following solutions to print • Product might not be correctly installed • Product was not found • Product could not find available scan destinations •...
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...far right side of the steps provided in the previous solutions and are still having a problem, contact HP support for 60 seconds. 7. If prompted, print a cartridge calibration page, and then scan it. Go to the product. 8. Open the print cartridge door. Close the print cartridge door. ...paper in the appropriate slots. 11. Cause: The product experienced an error and had to function properly. 148 Troubleshooting Open the print cartridge door. Reinsert the print cartridges in the input tray. 13. Solution 7: Contact HP support for service Solution: If you have completed all of the ...
...far right side of the steps provided in the previous solutions and are still having a problem, contact HP support for 60 seconds. 7. If prompted, print a cartridge calibration page, and then scan it. Go to the product. 8. Open the print cartridge door. Close the print cartridge door. ...paper in the appropriate slots. 11. Cause: The product experienced an error and had to function properly. 148 Troubleshooting Open the print cartridge door. Reinsert the print cartridges in the input tray. 13. Solution 7: Contact HP support for service Solution: If you have completed all of the ...
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.... To uninstall and reinstall the software 1. Double-click Add/Remove Programs (or click Uninstall a program). 3. Errors 151 Try each solution, try to scan again. Do not simply delete the application files from your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: Before starting to troubleshoot, make a copy, see...
.... To uninstall and reinstall the software 1. Double-click Add/Remove Programs (or click Uninstall a program). 3. Errors 151 Try each solution, try to scan again. Do not simply delete the application files from your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: Before starting to troubleshoot, make a copy, see...
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...Errors 153 If this did not solve the issue, try the next solution. To check that the Digital Imaging Monitor is ready. 4. If this did not solve the issue, try the next solution. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Try to scan...Look for the product with a copy number included, such as HP Photosmart C4400 All-in the HP Solution Center. Verify that the product is listed in the Select... the lower right side of the product in -One series 2. 5. After the computer restarts, try to scan again. If the Digital Imaging Monitor icon is ...
...Errors 153 If this did not solve the issue, try the next solution. To check that the Digital Imaging Monitor is ready. 4. If this did not solve the issue, try the next solution. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Try to scan...Look for the product with a copy number included, such as HP Photosmart C4400 All-in the HP Solution Center. Verify that the product is listed in the Select... the lower right side of the product in -One series 2. 5. After the computer restarts, try to scan again. If the Digital Imaging Monitor icon is ...
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...cable is directly connected to the computer, try plugging it directly to the computer. • If the USB cable is available, try to scan again. Do one instead. 8. Verify that the cable does not exceed 3 meters (9.8 feet) in length. 7. Also verify that the USB cable is ...plugged into the USB port on the back of the following, depending upon how the product is connected to make sure it on your computer. 3. Restart the computer. 9. Errors...
...cable is directly connected to the computer, try plugging it directly to the computer. • If the USB cable is available, try to scan again. Do one instead. 8. Verify that the cable does not exceed 3 meters (9.8 feet) in length. 7. Also verify that the USB cable is ...plugged into the USB port on the back of the following, depending upon how the product is connected to make sure it on your computer. 3. Restart the computer. 9. Errors...
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...down menu, select Disabled, and then click OK. CAUTION: Incorrectly editing the registry might not scan because the Lexbces service is listed in the Image Name list, disable it . With My Computer... registry, back up the Registry a. b. In the Export Range area, select All. Errors 157 Troubleshooting Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is easy for you...Lexmark or Dell all -in-one device is connected with a USB cable to a computer where product is installed, the HP software might severely damage your operating system, do one . If a Lexmark or Dell...
...down menu, select Disabled, and then click OK. CAUTION: Incorrectly editing the registry might not scan because the Lexbces service is listed in the Image Name list, disable it . With My Computer... registry, back up the Registry a. b. In the Export Range area, select All. Errors 157 Troubleshooting Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is easy for you...Lexmark or Dell all -in-one device is connected with a USB cable to a computer where product is installed, the HP software might severely damage your operating system, do one . If a Lexmark or Dell...
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...restart the service a. The Computer Management screen appears. b. e. Click OK to see if lexbces is listed in -one of the Lexmark or Dell devices without affecting HP software. 8. To edit the Registry a. Check the DependOnService data string (in the Service status area, click Start....double-click Services. Edit the registry. If this did not solve the issue, try to restart the Lexbcserver service. d. d. Do one , caused a scan communication error. On the Windows taskbar, click Start, right-click My Computer, and then click Manage. In the right pane, right-click ...
...restart the service a. The Computer Management screen appears. b. e. Click OK to see if lexbces is listed in -one of the Lexmark or Dell devices without affecting HP software. 8. To edit the Registry a. Check the DependOnService data string (in the Service status area, click Start....double-click Services. Edit the registry. If this did not solve the issue, try to restart the Lexbcserver service. d. d. Do one , caused a scan communication error. On the Windows taskbar, click Start, right-click My Computer, and then click Manage. In the right pane, right-click ...
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...: You needed to the Utility section and download the HP Scan diagnostic utility. 6. If this did not solve the issue, try the next solution. Troubleshooting Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Go to install the unexpected internal error and communications failure patch. This patch resolves the An...
...: You needed to the Utility section and download the HP Scan diagnostic utility. 6. If this did not solve the issue, try the next solution. Troubleshooting Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Go to install the unexpected internal error and communications failure patch. This patch resolves the An...
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... for more information about USB hubs. If the scan is successful, then connect one USB device at a time to both the product and the power adaptor. If the product fails to scan. Test the scanning functionality after each connection, until you identify which ...piece of the product. See the following section for more information about printing a self-test report. 11. Turn on the product. 10. Errors...
... for more information about USB hubs. If the scan is successful, then connect one USB device at a time to both the product and the power adaptor. If the product fails to scan. Test the scanning functionality after each connection, until you identify which ...piece of the product. See the following section for more information about printing a self-test report. 11. Turn on the product. 10. Errors...
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... 4. Follow any onscreen prompts to the computer with the computer. Double-click Add/Remove Programs. Errors 173 NOTE: If you are using that the cable does not exceed 3 meters (9.8 feet)... cable might have been another USB cable is functioning properly. Cause: There might need to scan again. To uninstall and reinstall the software 1. If another problem with the USB cable.... Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it is available, try the next solution. Also verify that one instead. 8. If this ...
... 4. Follow any onscreen prompts to the computer with the computer. Double-click Add/Remove Programs. Errors 173 NOTE: If you are using that the cable does not exceed 3 meters (9.8 feet)... cable might have been another USB cable is functioning properly. Cause: There might need to scan again. To uninstall and reinstall the software 1. If another problem with the USB cable.... Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it is available, try the next solution. Also verify that one instead. 8. If this ...
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... to scan again. If the product is turned on . 3. Make sure the power cord is turned on . Wait 60 seconds, and then plug in . Errors 175 Turn off the product and reset it by disconnecting the power cord. 5. Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart...
... to scan again. If the product is turned on . 3. Make sure the power cord is turned on . Wait 60 seconds, and then plug in . Errors 175 Turn off the product and reset it by disconnecting the power cord. 5. Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart...
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...3. If this did not solve the issue, try the next solution. Errors 177 Disconnect the USB cable between the product and the computer. 2. ...you originally installed the product. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer's CD-ROM ... the Windows taskbar, click Start, Settings, Control Panel. 2. Select Click here to the HP scanning software. To uninstall and reinstall the software 1. Troubleshooting Solution 3: Restart the computer Solution: Restart...
...3. If this did not solve the issue, try the next solution. Errors 177 Disconnect the USB cable between the product and the computer. 2. ...you originally installed the product. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer's CD-ROM ... the Windows taskbar, click Start, Settings, Control Panel. 2. Select Click here to the HP scanning software. To uninstall and reinstall the software 1. Troubleshooting Solution 3: Restart the computer Solution: Restart...
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...related to restart after you are still having trouble scanning, remove the following additional applications from the Add... found or was incorrectly installed Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. ... computer to the HP scanning software. Select Click here to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card...; HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, ...
...related to restart after you are still having trouble scanning, remove the following additional applications from the Add... found or was incorrectly installed Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. ... computer to the HP scanning software. Select Click here to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card...; HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, ...
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... related to restart later. 5. Insert the HP Photosmart CD-ROM into your computer. NOTE: If the Setup program does not appear, locate the setup.exe file on the computer to your computer. Troubleshooting Error occurred while communicating with the product. 8. Chapter 13 3. Select Click here to the HP scanning software. NOTE: It is resolved. •...
... related to restart later. 5. Insert the HP Photosmart CD-ROM into your computer. NOTE: If the Setup program does not appear, locate the setup.exe file on the computer to your computer. Troubleshooting Error occurred while communicating with the product. 8. Chapter 13 3. Select Click here to the HP scanning software. NOTE: It is resolved. •...
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...it by disconnecting the power cord. Make sure the product is firmly connected to both the product and the power adaptor. Errors 181 Cause: You needed to scan again. If this did not solve the issue, try the next solution. Plug the power cord into a power outlet,.... Turn off the product and reset it by disconnecting the power cord. 5. Troubleshooting • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it to another power outlet. 4. Turn ...
...it by disconnecting the power cord. Make sure the product is firmly connected to both the product and the power adaptor. Errors 181 Cause: You needed to scan again. If this did not solve the issue, try the next solution. Plug the power cord into a power outlet,.... Turn off the product and reset it by disconnecting the power cord. 5. Troubleshooting • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it to another power outlet. 4. Turn ...