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...card is inserted, this button opens the photo settings menu. When a memory card is inserted, this button advances to the HP All-in -One overview Name and Description On: Turns the product on the memory card when pressed. Control panel buttons The following diagram and ... and then unplug the power cord. Cancel: Stops a task (such as scanning or copying) or resets settings (such as a previous image button. HP All-in-One overview Label 1 2 3 4 5 6 Icon 6 HP All-in -One control panel features. In certain situations (for example, after clearing a paper jam), this button acts...
...card is inserted, this button opens the photo settings menu. When a memory card is inserted, this button advances to the HP All-in -One overview Name and Description On: Turns the product on the memory card when pressed. Control panel buttons The following diagram and ... and then unplug the power cord. Cancel: Stops a task (such as scanning or copying) or resets settings (such as a previous image button. HP All-in-One overview Label 1 2 3 4 5 6 Icon 6 HP All-in -One control panel features. In certain situations (for example, after clearing a paper jam), this button acts...
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...• Solution 1: Make sure you use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to both the product and the power adapter. Plug the power cord into my computer's CD-ROM drive, ...the product with the product Solution: • Make sure the power cord is firmly connected to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with my computer • After setting up the product, it ...
...• Solution 1: Make sure you use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to both the product and the power adapter. Plug the power cord into my computer's CD-ROM drive, ...the product with the product Solution: • Make sure the power cord is firmly connected to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with my computer • After setting up the product, it ...
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... power outlet. • Test the power outlet to make sure it might not respond if you press the On button too quickly. Solution 2: Reset the product Solution: Turn off . Cause: You pressed the On button too quickly. If prompted, choose your country/region, and then click Contact... have a mechanical failure. CAUTION: If the product still does not turn on , it is working. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to : www.hp.com/support. Go to request a power supply for the product. Setup troubleshooting 89 Plug the power cord back in an...
... power outlet. • Test the power outlet to make sure it might not respond if you press the On button too quickly. Solution 2: Reset the product Solution: Turn off . Cause: You pressed the On button too quickly. If prompted, choose your country/region, and then click Contact... have a mechanical failure. CAUTION: If the product still does not turn on , it is working. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to : www.hp.com/support. Go to request a power supply for the product. Setup troubleshooting 89 Plug the power cord back in an...
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...each other printers or scanners. When I received a message that came with the product again. If your computer. To uninstall the software and reset the product 1. From the Windows Start menu, click Run (or click Accessories, and then Run). 2. The Minimum System Checks screen appears Solution... then reinstall it to your computer. • Try connecting the USB cable to run automatically, you installed with the product. Disconnect and reset the product. Make sure the product is , and then correct the problem before attempting to install the software. b. In the Run dialog...
...each other printers or scanners. When I received a message that came with the product again. If your computer. To uninstall the software and reset the product 1. From the Windows Start menu, click Run (or click Accessories, and then Run). 2. The Minimum System Checks screen appears Solution... then reinstall it to your computer. • Try connecting the USB cable to run automatically, you installed with the product. Disconnect and reset the product. Make sure the product is , and then correct the problem before attempting to install the software. b. In the Run dialog...
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...plugged into a power outlet. Make sure the power cord is not responding Try the following solutions to your computer • Solution 10: Reset the product Solution 1: Turn on the product Solution: Look at the On light located on the product • Solution 2: Load paper in... Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. Troubleshooting Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that came with...
...plugged into a power outlet. Make sure the power cord is not responding Try the following solutions to your computer • Solution 10: Reset the product Solution 1: Turn on the product Solution: Look at the On light located on the product • Solution 2: Load paper in... Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. Troubleshooting Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that came with...
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... not communicating with the most likely solution first. After the cable is resolved. • Solution 1: Reset the product • Solution 2: Print a previously saved version of the document Solution 1: Reset the product Solution: Turn off the product and your computer. Plug the power cord back in order,...port on your computer for 60 seconds, then turn them both on and try printing again. In the HP Photosmart Software, click Settings, and then click Status. Solution 10: Reset the product Solution: Turn off the product and then on again. Solutions are secure, and nothing has ...
... not communicating with the most likely solution first. After the cable is resolved. • Solution 1: Reset the product • Solution 2: Print a previously saved version of the document Solution 1: Reset the product Solution: Turn off the product and your computer. Plug the power cord back in order,...port on your computer for 60 seconds, then turn them both on and try printing again. In the HP Photosmart Software, click Settings, and then click Status. Solution 10: Reset the product Solution: Turn off the product and then on again. Solutions are secure, and nothing has ...
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... a previously saved version of the document that is resolved. • Solution 1: Turn on the product • Solution 2: Load paper in your computer • Solution 10: Reset the product Solution 1: Turn on the product Solution: Look at the On light located on the product. Cause: The document was out of paper. Solution...
... a previously saved version of the document that is resolved. • Solution 1: Turn on the product • Solution 2: Load paper in your computer • Solution 10: Reset the product Solution 1: Turn on the product Solution: Look at the On light located on the product. Cause: The document was out of paper. Solution...
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Chapter 13 Cause: The computer was not communicating with the most likely solution first. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. The pages in my document came out in the wrong order Solution: ...
Chapter 13 Cause: The computer was not communicating with the most likely solution first. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. The pages in my document came out in the wrong order Solution: ...
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... • Scan errors • Unable to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the rear door. If ...: "Clear paper jams" on page 98 Cause: The product had a paper jam. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Mechanism error • Carriage blocked ...
... • Scan errors • Unable to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the rear door. If ...: "Clear paper jams" on page 98 Cause: The product had a paper jam. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Mechanism error • Carriage blocked ...
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... message might be false. Remove all paper loaded in a pattern are complete. • If more than a few lines in the input tray. 2. To reset the product 1. Make sure that the product is turned on the product. Troubleshooting Solution 5: Print a self-test report Solution: Print a self-test report to...next solution. To print a self-test report 1. Cause: The error was false. Press and hold the Cancel button and then press the Start Copy Color button. If this might indicate a problem with the nozzles. Errors 147 A sample of the ink test area of the product. Load letter or ...
... message might be false. Remove all paper loaded in a pattern are complete. • If more than a few lines in the input tray. 2. To reset the product 1. Make sure that the product is turned on the product. Troubleshooting Solution 5: Print a self-test report Solution: Print a self-test report to...next solution. To print a self-test report 1. Cause: The error was false. Press and hold the Cancel button and then press the Start Copy Color button. If this might indicate a problem with the nozzles. Errors 147 A sample of the ink test area of the product. Load letter or ...
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...wait for technical support. Open the print cartridge door. Cause: The product experienced an error and had to : www.hp.com/support. Go to be reset. Troubleshooting The print carriage should move to the product. 8. Reinsert the print cartridges in the previous solutions and are ...still having a problem, contact HP support for service Solution: If you have completed all of the steps provided in the appropriate...
...wait for technical support. Open the print cartridge door. Cause: The product experienced an error and had to : www.hp.com/support. Go to be reset. Troubleshooting The print carriage should move to the product. 8. Reinsert the print cartridges in the previous solutions and are ...still having a problem, contact HP support for service Solution: If you have completed all of the steps provided in the appropriate...
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... cord. 5. Make sure the product is turned on the product. 7. If the product is firmly connected to another power outlet. 4. Turn on . 3. Try to be reset. Cause: The product was not properly connected to a power supply or needed to scan again. Plug the power cord into a power outlet, surge protector, or... issue, try the next solution. 154 Troubleshooting Troubleshooting Chapter 13 Solution 5: Check the power supply Solution: Check the power supply. Turn off the product and reset it to both the product and the power adaptor.
... cord. 5. Make sure the product is turned on the product. 7. If the product is firmly connected to another power outlet. 4. Turn on . 3. Try to be reset. Cause: The product was not properly connected to a power supply or needed to scan again. Plug the power cord into a power outlet, surge protector, or... issue, try the next solution. 154 Troubleshooting Troubleshooting Chapter 13 Solution 5: Check the power supply Solution: Check the power supply. Turn off the product and reset it to both the product and the power adaptor.
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...; HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to the HP Photosmart Software. Remove all the items that you follow the uninstall procedure carefully to the back of the product. e. Disconnect and reset...
...; HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to the HP Photosmart Software. Remove all the items that you follow the uninstall procedure carefully to the back of the product. e. Disconnect and reset...
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... power cord and USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. To check the power supply 1. Turn on . Product might not be...
... power cord and USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. To check the power supply 1. Turn on . Product might not be...
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... cord. 6. If the scan fails, continue to scan again. If there are other USB devices connected to a USB hub, try turning off the product and reset it on the back of the USB cable is securely plugged into the USB port on again. Make sure the product is connected to the... step. 4. Verify that does not work, try unplugging and replugging the USB cable into a USB port on the computer. 5. To check the USB connection 1. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is turned on the product. 7.
... cord. 6. If the scan fails, continue to scan again. If there are other USB devices connected to a USB hub, try turning off the product and reset it on the back of the USB cable is securely plugged into the USB port on again. Make sure the product is connected to the... step. 4. Verify that does not work, try unplugging and replugging the USB cable into a USB port on the computer. 5. To check the USB connection 1. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is turned on the product. 7.
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Troubleshooting Chapter 13 3. Remove all the items that are present. NOTE: It is resolved. • Solution 1: Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer 174 Troubleshooting .... CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely ...
Troubleshooting Chapter 13 3. Remove all the items that are present. NOTE: It is resolved. • Solution 1: Reset the product • Solution 2: Check the power cord and USB cable • Solution 3: Restart the computer 174 Troubleshooting .... CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely ...
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... needed to scan again. Turn on . Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Make sure the power cord is not receiving electrical power, connect it to both...
... needed to scan again. Turn on . Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Make sure the power cord is not receiving electrical power, connect it to both...
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... before restarting your computer until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product Try the following additional applications...
... before restarting your computer until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the product Try the following additional applications...
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... is firmly connected to another power outlet. 4. Try to reset the product. Troubleshooting • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. 5. If this did... cord is not receiving electrical power, connect it to both the product and the power adaptor. Turn off the product and reset it by disconnecting the power cord. Also, make sure that the power cord and USB cable are properly attached and plugged in...
... is firmly connected to another power outlet. 4. Try to reset the product. Troubleshooting • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. 5. If this did... cord is not receiving electrical power, connect it to both the product and the power adaptor. Turn off the product and reset it by disconnecting the power cord. Also, make sure that the power cord and USB cable are properly attached and plugged in...
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... return and recycling information, visit us at: www.hp.com/recycle. Carriage stall Try the following solutions to access the print carriage area. For more information, see: "Clear paper jams" on ink and might ... may be replaced soon. Cause: The indicated print cartridges were estimated to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the rear door. Troubleshooting If...
... return and recycling information, visit us at: www.hp.com/recycle. Carriage stall Try the following solutions to access the print carriage area. For more information, see: "Clear paper jams" on ink and might ... may be replaced soon. Cause: The indicated print cartridges were estimated to a power source • Solution 5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the rear door. Troubleshooting If...