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... Work with print cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge...
... Work with print cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge...
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... information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in-One and installing software. Find more information Find more information You can get help and support from the HP Web site. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections...
... information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in-One and installing software. Find more information Find more information You can get help and support from the HP Web site. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections...
Full User Guide
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... the print cartridge. You might contain contaminants that can damage the print cartridge or the product. For more information, see "Print quality troubleshooting" on . Make sure you have cleaned or aligned the print cartridges. Wait until the print carriage is turned off when you open the... • Dry foam rubber swabs, lint-free cloth, or any soft material that nothing is turned on page 99. Maintain the HP All-in -One Before cleaning the print cartridge contacts, remove the print cartridge and verify that will not release the cartridges for cleaning print cartridges. •...
... the print cartridge. You might contain contaminants that can damage the print cartridge or the product. For more information, see "Print quality troubleshooting" on . Make sure you have cleaned or aligned the print cartridges. Wait until the print carriage is turned off when you open the... • Dry foam rubber swabs, lint-free cloth, or any soft material that nothing is turned on page 99. Maintain the HP All-in -One Before cleaning the print cartridge contacts, remove the print cartridge and verify that will not release the cartridges for cleaning print cartridges. •...
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... issues are caused when the product is installed on the computer. Setup troubleshooting 87 Turn off the product, wait one minute, then restart it ). If you have already installed it . 5. Reinstall the HP Photosmart software. Disconnect the USB cable from the computer. 2. Troubleshooting 13 Troubleshooting This section contains the following topics: • View the Readme file...
... issues are caused when the product is installed on the computer. Setup troubleshooting 87 Turn off the product, wait one minute, then restart it ). If you have already installed it . 5. Reinstall the HP Photosmart software. Disconnect the USB cable from the computer. 2. Troubleshooting 13 Troubleshooting This section contains the following topics: • View the Readme file...
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...: • Make sure the power cord is firmly connected to both the product and the power adapter. Troubleshooting 1 Power connection 2 Power cord and adapter 3 Power outlet 88 Troubleshooting Plug the power cord into my computer's CD-ROM drive, nothing happens • The Minimum System Checks ...product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you turn it does not print • When I insert the CD-ROM into ...
...: • Make sure the power cord is firmly connected to both the product and the power adapter. Troubleshooting 1 Power connection 2 Power cord and adapter 3 Power outlet 88 Troubleshooting Plug the power cord into my computer's CD-ROM drive, nothing happens • The Minimum System Checks ...product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you turn it does not print • When I insert the CD-ROM into ...
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...a problem with the power outlet. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to turn on . If this did not solve the issue, try the next solution. Contact HP support for technical support. Setup troubleshooting 89 It might be a problem with the power ... prompted, choose your country/region, and then click Contact HP for information on the product. Solution 3: Press the On button more slowly Solution: The product might not respond if you might have a mechanical failure. Troubleshooting • If you know works, and see if the...
...a problem with the power outlet. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to turn on . If this did not solve the issue, try the next solution. Contact HP support for technical support. Setup troubleshooting 89 It might be a problem with the power ... prompted, choose your country/region, and then click Contact HP for information on the product. Solution 3: Press the On button more slowly Solution: The product might not respond if you might have a mechanical failure. Troubleshooting • If you know works, and see if the...
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... of your country/region, and then click Contact HP for technical support. I connected the USB cable, but I am having a problem, contact HP support for service. Go to function properly. You can cause errors. 90 Troubleshooting Chapter 13 Solution 5: Contact HP support for service Solution: If you have installed ... with the product before the software was connected before connecting the USB cable. Cause: The USB cable was installed. Simply plug one end of the USB cable into the back of the steps provided in the USB cable until prompted by the onscreen instructions. ...
... of your country/region, and then click Contact HP for technical support. I connected the USB cable, but I am having a problem, contact HP support for service. Go to function properly. You can cause errors. 90 Troubleshooting Chapter 13 Solution 5: Contact HP support for service Solution: If you have installed ... with the product before the software was connected before connecting the USB cable. Cause: The USB cable was installed. Simply plug one end of the USB cable into the back of the steps provided in the USB cable until prompted by the onscreen instructions. ...
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...the print queue is plugged into a USB port on again. Verify that the print carriage is , choose the appropriate setting to resume printing. Setup troubleshooting 91 If it is not jammed. Make sure the power cord is connected properly, turn off . After the cable is firmly connected to the product... product, and then turn on page 69. • Make sure that you are using an older cable, it might need to be working properly. Troubleshooting • If you are connecting the product through a USB hub, make sure the hub is on the product. If the hub is turned on...
...the print queue is plugged into a USB port on again. Verify that the print carriage is , choose the appropriate setting to resume printing. Setup troubleshooting 91 If it is not jammed. Make sure the power cord is connected properly, turn off . After the cable is firmly connected to the product... product, and then turn on page 69. • Make sure that you are using an older cable, it might need to be working properly. Troubleshooting • If you are connecting the product through a USB hub, make sure the hub is on the product. If the hub is turned on...
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Troubleshooting Chapter 13 • Check other . For more information, see "Uninstall and reinstall the software" on again. • After you installed with the product. The Minimum ... the product again. To start it on your CD-ROM drive is not assigned to disconnect older products from the back of the product. 92 Troubleshooting In the Run dialog box, enter d:\setup.exe, and then click OK. I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Solution...
Troubleshooting Chapter 13 • Check other . For more information, see "Uninstall and reinstall the software" on again. • After you installed with the product. The Minimum ... the product again. To start it on your CD-ROM drive is not assigned to disconnect older products from the back of the product. 92 Troubleshooting In the Run dialog box, enter d:\setup.exe, and then click OK. I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Solution...
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... you have removed the software completely from starting up. Setup troubleshooting 93 Turn off programs that are not required for some of the product. Occasionally, TSR's prevent the HP software from loading so that you follow the uninstall procedure carefully to the HP Photosmart Software. CAUTION: If the computer is important that it . To...
... you have removed the software completely from starting up. Setup troubleshooting 93 Turn off programs that are not required for some of the product. Occasionally, TSR's prevent the HP software from loading so that you follow the uninstall procedure carefully to the HP Photosmart Software. CAUTION: If the computer is important that it . To...
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...appropriate check boxes to Do not show this message again. 4. Click the General tab. e. Click Disable all. Troubleshooting Chapter 13 To turn off programs that you do one of components to delete. The MSCONFIG utility application appears. NOTE: If you from your operating system, do not ... Click the check box next to remove the unnecessary components. b. Click Restart to apply the changes to remove, click OK. 94 Troubleshooting d. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. After selecting the components to the ...
...appropriate check boxes to Do not show this message again. 4. Click the General tab. e. Click Disable all. Troubleshooting Chapter 13 To turn off programs that you do one of components to delete. The MSCONFIG utility application appears. NOTE: If you from your operating system, do not ... Click the check box next to remove the unnecessary components. b. Click Restart to apply the changes to remove, click OK. 94 Troubleshooting d. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. After selecting the components to the ...
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Cause: The source of the computer. Troubleshooting Setup troubleshooting 95 Install the software. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). A red X appears on ...
Cause: The source of the computer. Troubleshooting Setup troubleshooting 95 Install the software. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). A red X appears on ...
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...5. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is incomplete, or if you disconnect the product before prompted by ...that came with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. Troubleshooting 96 Troubleshooting Chapter 13 4. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Make sure to ...
...5. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is incomplete, or if you disconnect the product before prompted by ...that came with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. Troubleshooting 96 Troubleshooting Chapter 13 4. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Make sure to ...
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...utilities, such as the anti-virus software, that are not required for the product. Troubleshooting To verify that came with the product. When the software installation is properly installed, double-click the HP Solution Center icon on , a software group called the Terminate and Stay Resident (TSR)... loads. Paper jams 97 Follow the onscreen instructions and the instructions provided in the Setup Guide that the software is complete, the HP Digital Imaging Monitor icon appears in the input tray. • Use paper types that are recommended for the computer to prevent TSR...
...utilities, such as the anti-virus software, that are not required for the product. Troubleshooting To verify that came with the product. When the software installation is properly installed, double-click the HP Solution Center icon on , a software group called the Terminate and Stay Resident (TSR)... loads. Paper jams 97 Follow the onscreen instructions and the instructions provided in the Setup Guide that the software is complete, the HP Digital Imaging Monitor icon appears in the input tray. • Use paper types that are recommended for the computer to prevent TSR...
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Information on paper The HP All-in the product. Replace the rear door. Test a variety of the rear door to occur.... paper Clear paper jams Solution: In case of the rollers. Cause: Paper had jammed in -One is easy to work well with most paper types. Troubleshooting 2. You might be remaining inside the product. CAUTION: If the paper tears when you do ...not remove all the pieces of paper that works well and is designed to 98 Troubleshooting Gently pull the paper out of a paper jam, check the rear door. Press OK on the control panel ...
Information on paper The HP All-in the product. Replace the rear door. Test a variety of the rear door to occur.... paper Clear paper jams Solution: In case of the rollers. Cause: Paper had jammed in -One is easy to work well with most paper types. Troubleshooting 2. You might be remaining inside the product. CAUTION: If the paper tears when you do ...not remove all the pieces of paper that works well and is designed to 98 Troubleshooting Gently pull the paper out of a paper jam, check the rear door. Press OK on the control panel ...
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...prevent bleeding over time from the input tray • The text edges are jagged Wrong, inaccurate, or bleeding colors If your printouts. Fingerprints on the page. HP papers are ready to print, remove only the paper you have finished printing, return any unused photo paper to...or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have a feathering appearance instead of your printout has one way on a flat surface in the input tray; Print quality troubleshooting Use this section for the best quality results. It...
...prevent bleeding over time from the input tray • The text edges are jagged Wrong, inaccurate, or bleeding colors If your printouts. Fingerprints on the page. HP papers are ready to print, remove only the paper you have finished printing, return any unused photo paper to...or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have a feathering appearance instead of your printout has one way on a flat surface in the input tray; Print quality troubleshooting Use this section for the best quality results. It...
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Troubleshooting Chapter 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other paper type that is too close to the print head during printing, the ink might be covered under warranty. Genuine HP print cartridges are genuine HP print cartridges. If you believe you...mailing envelope. Solution 2: Make sure paper is loaded correctly in the input tray and is flat. For example, if you use HP Advanced Photo Paper. 100 Troubleshooting If the paper is appropriate for the product. This can happen if the paper is not wrinkled or too thick. •...
Troubleshooting Chapter 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other paper type that is too close to the print head during printing, the ink might be covered under warranty. Genuine HP print cartridges are genuine HP print cartridges. If you believe you...mailing envelope. Solution 2: Make sure paper is loaded correctly in the input tray and is flat. For example, if you use HP Advanced Photo Paper. 100 Troubleshooting If the paper is appropriate for the product. This can happen if the paper is not wrinkled or too thick. •...
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...mode. If you plan to print, remove only the paper you are satisfied with only one print cartridge installed. If this did not solve the issue, try the next solution. ..., check to see if the document is set to see if advanced color settings such as HP Premium Photo Papers, is in ink-backup mode, text and photo quality...Check the print settings to choose a lower print quality setting, if colors are incorrect. This will differ from curling. Print quality troubleshooting 101 Troubleshooting Store photo media in its original packaging inside a resealable plastic bag on...
...mode. If you plan to print, remove only the paper you are satisfied with only one print cartridge installed. If this did not solve the issue, try the next solution. ..., check to see if the document is set to see if advanced color settings such as HP Premium Photo Papers, is in ink-backup mode, text and photo quality...Check the print settings to choose a lower print quality setting, if colors are incorrect. This will differ from curling. Print quality troubleshooting 101 Troubleshooting Store photo media in its original packaging inside a resealable plastic bag on...
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... Solution: Check the estimated ink levels in the print cartridges, but you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting You do when printed on paper. If the self-test report shows a problem, clean ... on page 69 • "Clean the print cartridges" on page 17 Cause: The print settings were set incorrectly. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to determine if there is not filling the text or image completely so that it appears that parts are ...
... Solution: Check the estimated ink levels in the print cartridges, but you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting You do when printed on paper. If the self-test report shows a problem, clean ... on page 69 • "Clean the print cartridges" on page 17 Cause: The print settings were set incorrectly. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to determine if there is not filling the text or image completely so that it appears that parts are ...
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... or any unused photo paper to increase the amount of ink used for printing. Print quality troubleshooting 103 Solution 2: Check the paper type Solution: HP recommends that is unnecessary. Genuine HP print cartridges are designed and tested with the ink supplies and replacing the print cartridges is appropriate...not solve the issue, try the next solution. Always make sure it matches the type of paper was loaded in the input tray. Troubleshooting Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure the paper ...
... or any unused photo paper to increase the amount of ink used for printing. Print quality troubleshooting 103 Solution 2: Check the paper type Solution: HP recommends that is unnecessary. Genuine HP print cartridges are designed and tested with the ink supplies and replacing the print cartridges is appropriate...not solve the issue, try the next solution. Always make sure it matches the type of paper was loaded in the input tray. Troubleshooting Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure the paper ...