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... try restarting your computer. After you can start the installation from the back of the product. 92 Troubleshooting When I received a message that came with each other printers or scanners. To uninstall the software and reset the product 1. c. Turn off the product, and ...attempting to see the Setup Guide that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. Troubleshooting Chapter 13 • Check other . Cause: The product and computer were not communicating with the product. From the Windows Start...
... try restarting your computer. After you can start the installation from the back of the product. 92 Troubleshooting When I received a message that came with each other printers or scanners. To uninstall the software and reset the product 1. c. Turn off the product, and ...attempting to see the Setup Guide that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. Troubleshooting Chapter 13 • Check other . Cause: The product and computer were not communicating with the product. From the Windows Start...
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... the paper you use HP Advanced Photo Paper. 100 Troubleshooting Troubleshooting Chapter 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other paper type that is appropriate for the product. Genuine HP print cartridges are designed and tested with HP printers to help you are using genuine HP print cartridges Solution: Check...
... the paper you use HP Advanced Photo Paper. 100 Troubleshooting Troubleshooting Chapter 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other paper type that is appropriate for the product. Genuine HP print cartridges are designed and tested with HP printers to help you are using genuine HP print cartridges Solution: Check...
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... and replacing the print cartridges is flat. If this did not solve the issue, try the next solution. HP recommends that is no problem with HP printers to help you easily produce great results, time after time. When you have finished printing, return any other ...paper type that you use genuine HP print cartridges. Genuine HP print cartridges are ready to print, remove only the paper you plan to use HP Advanced Photo Paper. NOTE: There is appropriate for printing. Print quality troubleshooting 103 Troubleshooting Solution 1: Check the print settings Solution: Check...
... and replacing the print cartridges is flat. If this did not solve the issue, try the next solution. HP recommends that is no problem with HP printers to help you easily produce great results, time after time. When you have finished printing, return any other ...paper type that you use genuine HP print cartridges. Genuine HP print cartridges are ready to print, remove only the paper you plan to use HP Advanced Photo Paper. NOTE: There is appropriate for printing. Print quality troubleshooting 103 Troubleshooting Solution 1: Check the print settings Solution: Check...
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Printer service or repairs required as printing a photo from a memory card). NOTE: Ink level warnings and indicators provide estimates for technical support. 104 Troubleshooting If there is ink remaining in the print cartridges. If the self-test report shows a problem, clean the print cartridges...to determine if there is still under warranty. Go to : www.hp.com/go to www.hp.com/support. Troubleshooting Chapter 13 NOTE: HP cannot guarantee the quality or reliability of warranty date has not been reached, contact HP support. If you believe you receive a low-ink warning message, ...
Printer service or repairs required as printing a photo from a memory card). NOTE: Ink level warnings and indicators provide estimates for technical support. 104 Troubleshooting If there is ink remaining in the print cartridges. If the self-test report shows a problem, clean the print cartridges...to determine if there is still under warranty. Go to : www.hp.com/go to www.hp.com/support. Troubleshooting Chapter 13 NOTE: HP cannot guarantee the quality or reliability of warranty date has not been reached, contact HP support. If you believe you receive a low-ink warning message, ...
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...Solution 2: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation •... Solution: To avoid paper jams, tuck the flaps inside the envelopes. Print troubleshooting 117 Solutions are listed in the rollers. Cause: The flaps might get caught...product. Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. The product is turned off . Solution 3: Tuck ...
...Solution 2: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation •... Solution: To avoid paper jams, tuck the flaps inside the envelopes. Print troubleshooting 117 Solutions are listed in the rollers. Cause: The flaps might get caught...product. Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. The product is turned off . Solution 3: Tuck ...
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...the product as copying or scanning, your different software applications. Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in your software application. Troubleshooting Chapter 13 Solution 2: Load paper in the input tray Solution: Load paper in ...you sent a print job to the product, check the product display to print. In the HP Solution Center, click the Settings tab. 2. Solution 3: Select the correct printer Solution: Make sure you have changed . If nothing has printed several minutes after you select ...
...the product as copying or scanning, your different software applications. Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in your software application. Troubleshooting Chapter 13 Solution 2: Load paper in the input tray Solution: Load paper in ...you sent a print job to the product, check the product display to print. In the HP Solution Center, click the Settings tab. 2. Solution 3: Select the correct printer Solution: Make sure you have changed . If nothing has printed several minutes after you select ...
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If this did not solve the issue, try the next solution. If this did not solve the issue, try one side of the printer to move will move freely from one or both of the product. Try to force the print cartridge carriage. CAUTION: Be careful not to delete the... in the queue, try the next solution. Check to see if the print cartridge carriage will damage the printer. Make Print troubleshooting 119 Cause: A deleted print job was in the queue. Troubleshooting Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue...
If this did not solve the issue, try the next solution. If this did not solve the issue, try one side of the printer to move will move freely from one or both of the product. Try to force the print cartridge carriage. CAUTION: Be careful not to delete the... in the queue, try the next solution. Check to see if the print cartridge carriage will damage the printer. Make Print troubleshooting 119 Cause: A deleted print job was in the queue. Troubleshooting Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue...
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Troubleshooting Solution 2: Print a previously saved version of the document that is not corrupt. Solutions are listed in the input tray. Solution 2: Load paper in the input tray Solution: Load paper in order, with the most likely solution first. Cause: The product was corrupt. Solution 3: Select the correct printer...: Try printing another document from the product to resolve the issue. Cause: The document was turned off . Print troubleshooting 121 If the first solution does not solve the problem, continue trying the remaining solutions until the issue is turned ...
Troubleshooting Solution 2: Print a previously saved version of the document that is not corrupt. Solutions are listed in the input tray. Solution 2: Load paper in the input tray Solution: Load paper in order, with the most likely solution first. Cause: The product was corrupt. Solution 3: Select the correct printer...: Try printing another document from the product to resolve the issue. Cause: The document was turned off . Print troubleshooting 121 If the first solution does not solve the problem, continue trying the remaining solutions until the issue is turned ...
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...to Ready. Cause: A deleted print job was not the selected printer. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue after you select Print in ..., try the next solution. 122 Troubleshooting If this did not solve the issue, try the next solution. If the print job remains in the queue, try one or both of the following: •...solve the issue, try the next solution. In the HP Solution Center, click the Settings tab. 2. Try to either offline or stop printing. Troubleshooting Chapter 13 TIP: You can set the product as...
...to Ready. Cause: A deleted print job was not the selected printer. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue after you select Print in ..., try the next solution. 122 Troubleshooting If this did not solve the issue, try the next solution. If the print job remains in the queue, try one or both of the following: •...solve the issue, try the next solution. In the HP Solution Center, click the Settings tab. 2. Try to either offline or stop printing. Troubleshooting Chapter 13 TIP: You can set the product as...
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...one side of the product. If the connections are secure, and nothing has printed several minutes after you sent a print job to force the print cartridge carriage. Solution 9: Check the connection from the product to your computer. Print troubleshooting 123 For more information, see : "Clear paper jams" on the back of the printer...stall" on something. Make sure the other . If this did not solve the issue, try the next solution. In the HP Photosmart Software, click Settings, and then click Status. CAUTION: Be careful not to the product, check the status of the USB ...
...one side of the product. If the connections are secure, and nothing has printed several minutes after you sent a print job to force the print cartridge carriage. Solution 9: Check the connection from the product to your computer. Print troubleshooting 123 For more information, see : "Clear paper jams" on the back of the printer...stall" on something. Make sure the other . If this did not solve the issue, try the next solution. In the HP Photosmart Software, click Settings, and then click Status. CAUTION: Be careful not to the product, check the status of the USB ...
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...the On button to turn on page 43 Cause: The print settings were set to resolve the issue. Because of the stack. Troubleshooting 124 Troubleshooting Cause: The product experienced an error. Solutions are not printing as expected Try the following solutions to print the first page of ...bottom of the way the paper feeds through the product, the first page will be in the input tray Solution 1: Check the printer margins Solution: Check the printer margins. For more information, see: "Print a multiple-page document in reverse order" on the product. If the first solution ...
...the On button to turn on page 43 Cause: The print settings were set to resolve the issue. Because of the stack. Troubleshooting 124 Troubleshooting Cause: The product experienced an error. Solutions are not printing as expected Try the following solutions to print the first page of ...bottom of the way the paper feeds through the product, the first page will be in the input tray Solution 1: Check the printer margins Solution: Check the printer margins. For more information, see: "Print a multiple-page document in reverse order" on the product. If the first solution ...
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... verify the product is stuck between the rollers, and then turn on page 200 Cause: The print carriage had stalled. Troubleshooting Solution 2: Clear the paper jam from one side of the printer to both the product and the power adaptor. Gently remove any paper that you are using the power cord provided with...
... verify the product is stuck between the rollers, and then turn on page 200 Cause: The print carriage had stalled. Troubleshooting Solution 2: Clear the paper jam from one side of the printer to both the product and the power adaptor. Gently remove any paper that you are using the power cord provided with...
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...Registry a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet \Services\Spooler Registry key. Do one , caused a scan communication error. d. HP suggests naming the file with the next step to close the dialog box.... normal functionality of the Registry key appears on the right) to the right. Troubleshooting Chapter 13 g. Enter a filename for example: Registry Backup 04_01_07. for the backed ... select Automatic, and then click OK. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in the Service status area, click Start. Click...
...Registry a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet \Services\Spooler Registry key. Do one , caused a scan communication error. d. HP suggests naming the file with the next step to close the dialog box.... normal functionality of the Registry key appears on the right) to the right. Troubleshooting Chapter 13 g. Enter a filename for example: Registry Backup 04_01_07. for the backed ... select Automatic, and then click OK. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in the Service status area, click Start. Click...
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... on the computer. If you have one of the USB cable to the USB port on the back of USB chipsets on your computer. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard. 6. Troubleshooting 160 Troubleshooting Chapter 13 handshake timing between HP product chipset and certain types of...
... on the computer. If you have one of the USB cable to the USB port on the back of USB chipsets on your computer. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard. 6. Troubleshooting 160 Troubleshooting Chapter 13 handshake timing between HP product chipset and certain types of...
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... temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that the product is set as the default printer • Solution 5: Check if the printer is not assigned to install the software. 6. Unable to print Try the following : • Deleting temporary Internet files • Deleting downloaded program... about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on the computer screen to drive letter D, enter the appropriate drive letter.) b. Troubleshooting c.
... temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that the product is set as the default printer • Solution 5: Check if the printer is not assigned to install the software. 6. Unable to print Try the following : • Deleting temporary Internet files • Deleting downloaded program... about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on the computer screen to drive letter D, enter the appropriate drive letter.) b. Troubleshooting c.
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...next solution. 166 Troubleshooting b. Try to clear the print queue. Restart your product, and then click Properties. 3. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • ... the issue might have been resolved. 3. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control...
...next solution. 166 Troubleshooting b. Try to clear the print queue. Restart your product, and then click Properties. 3. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • ... the issue might have been resolved. 3. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control...
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... Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Make sure the correct product is set as the default printer, or the wrong driver might have been configured. Depending upon your operating system, do one of your changes. The port that the product is now using is... driver 1. If this did not solve the issue, try the next solution. 168 Troubleshooting To verify that the product is set as the default printer Solution: Check to make sure the product is set as the default printer and it is using the wrong port, click the correct port to it...
... Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Make sure the correct product is set as the default printer, or the wrong driver might have been configured. Depending upon your operating system, do one of your changes. The port that the product is now using is... driver 1. If this did not solve the issue, try the next solution. 168 Troubleshooting To verify that the product is set as the default printer Solution: Check to make sure the product is set as the default printer and it is using the wrong port, click the correct port to it...
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...to make sure it is clear but jobs are still documents in the queue, restart the computer and try the next solution. Troubleshooting Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is present on either option, click the menu option to ... Solution: Manually clear the print queue. Double-click the icon for your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and ...
...to make sure it is clear but jobs are still documents in the queue, restart the computer and try the next solution. Troubleshooting Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is present on either option, click the menu option to ... Solution: Manually clear the print queue. Double-click the icon for your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and ...
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If this did not solve the issue, try printing again after the computer has restarted. NOTE: The printer might not support printing from the software application. Restart the computer and try the next solution. Determine if the software application is ... the list and click Print Spooler, and then click Stop to see if the issue is the problem. Click File, and then click Print. 4. Troubleshooting Chapter 13 Solution 7: Stop and restart the print spooler Solution: Restart the print spooler. Double-click Administrative Tools, and then double-click Services. 3. ...
If this did not solve the issue, try printing again after the computer has restarted. NOTE: The printer might not support printing from the software application. Restart the computer and try the next solution. Determine if the software application is ... the list and click Print Spooler, and then click Stop to see if the issue is the problem. Click File, and then click Print. 4. Troubleshooting Chapter 13 Solution 7: Stop and restart the print spooler Solution: Restart the print spooler. Double-click Administrative Tools, and then double-click Services. 3. ...
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...USB cable. 5. NOTE: If you are using an older cable, it using that one instead. 8. Also verify that came with your product. Cause: The power cord or... uninstall and reinstall the product 1. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it to another USB cable is... Disconnect the USB cable between the product and the computer. 2. Troubleshooting 6. Try connecting it . If you originally installed the product. If this did not solve ...
...USB cable. 5. NOTE: If you are using an older cable, it using that one instead. 8. Also verify that came with your product. Cause: The power cord or... uninstall and reinstall the product 1. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it to another USB cable is... Disconnect the USB cable between the product and the computer. 2. Troubleshooting 6. Try connecting it . If you originally installed the product. If this did not solve ...