Full User Guide
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... Work with print cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge...
... Work with print cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge...
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... card, replace the print cartridges, and scan originals. If you might not be found in -One and installing software. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One. • The Troubleshooting section provides information about the main features of the onscreen Help, show you how to...
... card, replace the print cartridges, and scan originals. If you might not be found in -One and installing software. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in-One. • The Troubleshooting section provides information about the main features of the onscreen Help, show you how to...
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...: Do not use platen cleaners or alcohol to check the print cartridges, clean the print cartridge contacts. For more information, see "Print quality troubleshooting" on . These can damage the print cartridges). The print carriage moves to remove them. 2. Make sure the product is idle and silent,... damage the product if the print cartridges are having a problem with print quality and other measures have not been successful. Maintain the HP All-in -One Make sure you already have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material...
...: Do not use platen cleaners or alcohol to check the print cartridges, clean the print cartridge contacts. For more information, see "Print quality troubleshooting" on . These can damage the print cartridges). The print carriage moves to remove them. 2. Make sure the product is idle and silent,... damage the product if the print cartridges are having a problem with print quality and other measures have not been successful. Maintain the HP All-in -One Make sure you already have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material...
Full User Guide
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...one minute, then restart it ). Troubleshooting 13 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting... the product is installed on the computer. Setup troubleshooting This section contains setup troubleshooting information for information on page 96. 3. Reinstall the HP Photosmart software. Disconnect the USB cable from the computer....
...one minute, then restart it ). Troubleshooting 13 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting... the product is installed on the computer. Setup troubleshooting This section contains setup troubleshooting information for information on page 96. 3. Reinstall the HP Photosmart software. Disconnect the USB cable from the computer....
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...power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Troubleshooting 1 Power connection 2 Power cord and... adapter 3 Power outlet 88 Troubleshooting Chapter 13 This section contains the following topics: • The product will not turn on • I...
...power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Troubleshooting 1 Power connection 2 Power cord and... adapter 3 Power outlet 88 Troubleshooting Chapter 13 This section contains the following topics: • The product will not turn on • I...
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... to request a power supply for technical support. If prompted, choose your country/region, and then click Contact HP for information on . Setup troubleshooting 89 If not, then there might be a problem with the power outlet. • If you plugged the product into a power outlet. • ... choose your country/region, and then click Contact HP for information on but still does not work, then there might have a mechanical failure. Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution. Troubleshooting • If you are using a power strip...
... to request a power supply for technical support. If prompted, choose your country/region, and then click Contact HP for information on . Setup troubleshooting 89 If not, then there might be a problem with the power outlet. • If you plugged the product into a power outlet. • ... choose your country/region, and then click Contact HP for information on but still does not work, then there might have a mechanical failure. Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution. Troubleshooting • If you are using a power strip...
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...Cause: The USB cable was installed. Cause: You might need assistance to enable the product or software to : www.hp.com/support. You can cause errors. 90 Troubleshooting Connecting the USB cable before the software was connected before you are still having problems using the product with my computer ...product. If prompted, choose your computer and the other into the back of your country/region, and then click Contact HP for technical support. Simply plug one end of the USB cable into the back of the product. During installation, do not plug in the previous solutions and...
...Cause: The USB cable was installed. Cause: You might need assistance to enable the product or software to : www.hp.com/support. You can cause errors. 90 Troubleshooting Connecting the USB cable before the software was connected before you are still having problems using the product with my computer ...product. If prompted, choose your computer and the other into the back of your country/region, and then click Contact HP for technical support. Simply plug one end of the USB cable into the back of the product. During installation, do not plug in the previous solutions and...
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...Make sure the print cartridges are installed. • Make sure you are using an older cable, it might need to be working properly. Setup troubleshooting 91 Press the On button to your computer. For more information, see the documentation that the USB cable is turned on , try connecting directly to...experience problems, the USB cable might not be replaced. Make sure the power cord is not jammed. Make sure the other end of the product. Troubleshooting • If you have paper loaded in the input tray. • Make sure that the product does not have a paper jam. •...
...Make sure the print cartridges are installed. • Make sure you are using an older cable, it might need to be working properly. Setup troubleshooting 91 Press the On button to your computer. For more information, see the documentation that the USB cable is turned on , try connecting directly to...experience problems, the USB cable might not be replaced. Make sure the power cord is not jammed. Make sure the other end of the product. Troubleshooting • If you have paper loaded in the input tray. • Make sure that the product does not have a paper jam. •...
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... or scanners. Make sure the product is , and then correct the problem before attempting to your computer. To uninstall the software and reset the product 1. c. Troubleshooting Chapter 13 • Check other . To disconnect and reset the product a. You might need to install the software. For more information on again. • After... you installed with the product. b. Cause: Your system did not meet the minimum requirements to disconnect older products from the back of the product. 92 Troubleshooting
... or scanners. Make sure the product is , and then correct the problem before attempting to your computer. To uninstall the software and reset the product 1. c. Troubleshooting Chapter 13 • Check other . To disconnect and reset the product a. You might need to install the software. For more information on again. • After... you installed with the product. b. Cause: Your system did not meet the minimum requirements to disconnect older products from the back of the product. 92 Troubleshooting
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... below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to the back..., use the MSCONFIG utility to twain_32 old. 3. Setup troubleshooting 93 e. Press the On button to function. e. b. Reconnect the power cord to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 d. These programs activate ...
... below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to the back..., use the MSCONFIG utility to twain_32 old. 3. Setup troubleshooting 93 e. Press the On button to function. e. b. Reconnect the power cord to Web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 d. These programs activate ...
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The MSCONFIG utility application appears. c. Click the General tab. The message will not prevent you do one of components to the way windows starts message appears. i. When the User Account Control dialog box appears, click Continue. • In Windows XP: ...computer restarts, the You've used system configuration utility to make changes to delete. Run the Disk Cleanup utility to remove, click OK. 94 Troubleshooting More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your temporary folder • Deleting files created by ...
The MSCONFIG utility application appears. c. Click the General tab. The message will not prevent you do one of components to the way windows starts message appears. i. When the User Account Control dialog box appears, click Continue. • In Windows XP: ...computer restarts, the You've used system configuration utility to make changes to delete. Run the Disk Cleanup utility to remove, click OK. 94 Troubleshooting More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your temporary folder • Deleting files created by ...
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... cable and power cord are plugged in again. 3. To retry the USB connection 1. Verify that the USB cable is not assigned to install the software. 6. Troubleshooting Setup troubleshooting 95 Try using the product again. To install the software a.
... cable and power cord are plugged in again. 3. To retry the USB connection 1. Verify that the USB cable is not assigned to install the software. 6. Troubleshooting Setup troubleshooting 95 Try using the product again. To install the software a.
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...retry the connection. 5. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is incomplete, or if you have reinstalled the software. Uninstall ...computer. Restart your computer. Troubleshooting 96 Troubleshooting Continue with the HP All-in -One application files from your computer. 5. Cause: The USB connection between the product and the computer failed. Chapter 13 4. Click Retry to Programs or All Programs, HP, Photosmart C4400 series, and then ...
...retry the connection. 5. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is incomplete, or if you have reinstalled the software. Uninstall ...computer. Restart your computer. Troubleshooting 96 Troubleshooting Continue with the HP All-in -One application files from your computer. 5. Cause: The USB connection between the product and the computer failed. Chapter 13 4. Click Retry to Programs or All Programs, HP, Photosmart C4400 series, and then ...
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...Troubleshooting To verify that are recommended for the computer to function. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that the software is properly installed, double-click the HP... properly installed. the entire stack of the computer utilities, such as the anti-virus software, that it . Occasionally, TSR's prevent the HP software from starting up. 7. Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. When the...
...Troubleshooting To verify that are recommended for the computer to function. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that the software is properly installed, double-click the HP... properly installed. the entire stack of the computer utilities, such as the anti-virus software, that it . Occasionally, TSR's prevent the HP software from starting up. 7. Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. When the...
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... of the rollers. You might be remaining inside the product. Remove the door by pulling it snaps into place. 4. If you are likely to 98 Troubleshooting Press OK on the control panel to clear the paper jam from the rear door. CAUTION: If the paper tears when you do not remove... door. Test a variety of the rear door to work well with most paper types. Press in the tab on paper The HP All-in the product. Cause: Paper had jammed in -One is easy to occur. 3. Information on the left side of paper types before buying a large quantity. Find a paper type that...
... of the rollers. You might be remaining inside the product. Remove the door by pulling it snaps into place. 4. If you are likely to 98 Troubleshooting Press OK on the control panel to clear the paper jam from the rear door. CAUTION: If the paper tears when you do not remove... door. Test a variety of the rear door to work well with most paper types. Press in the tab on paper The HP All-in the product. Cause: Paper had jammed in -One is easy to occur. 3. Information on the left side of paper types before buying a large quantity. Find a paper type that...
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...or text to prevent bleeding over time from the input tray • The text edges are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on the page. the entire stack of the paper • Paper is heavily textured. The paper might start to curl,...too thin, that has a slick texture, or that is not picked up from high humidity. Print quality troubleshooting Use this section for the best quality results. Troubleshooting purchase. HP papers are smeared on your printout. • Colors run into each other, or look like they are designed for help. •...
...or text to prevent bleeding over time from the input tray • The text edges are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on the page. the entire stack of the paper • Paper is heavily textured. The paper might start to curl,...too thin, that has a slick texture, or that is not picked up from high humidity. Print quality troubleshooting Use this section for the best quality results. Troubleshooting purchase. HP papers are smeared on your printout. • Colors run into each other, or look like they are designed for help. •...
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... the paper is loaded correctly and that is too close to see if the product is not wrinkled. If you believe you use HP Advanced Photo Paper. 100 Troubleshooting Solution 2: Make sure paper is loaded correctly in the input tray • Solution 3: Check the paper type • Solution 4: ... cartridges, go to print on is raised, wrinkled, or very thick, such as a result of non-HP supplies. Troubleshooting Chapter 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other paper type that it was wrinkled or too thick. If this did not solve ...
... the paper is loaded correctly and that is too close to see if the product is not wrinkled. If you believe you use HP Advanced Photo Paper. 100 Troubleshooting Solution 2: Make sure paper is loaded correctly in the input tray • Solution 3: Check the paper type • Solution 4: ... cartridges, go to print on is raised, wrinkled, or very thick, such as a result of non-HP supplies. Troubleshooting Chapter 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other paper type that it was wrinkled or too thick. If this did not solve ...
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...to print, remove only the paper you are incorrect. NOTE: There is no problem with only one print cartridge installed. For more information, see : • "Recommended papers for printing and ...8226; Check the print settings to see if the document is set to see if advanced color settings such as HP Premium Photo Papers, is unnecessary. For example, check to the plastic bag. Or, ... to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper was printing in ink-backup mode. Troubleshooting Store photo media in its ...
...to print, remove only the paper you are incorrect. NOTE: There is no problem with only one print cartridge installed. For more information, see : • "Recommended papers for printing and ...8226; Check the print settings to see if the document is set to see if advanced color settings such as HP Premium Photo Papers, is unnecessary. For example, check to the plastic bag. Or, ... to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper was printing in ink-backup mode. Troubleshooting Store photo media in its ...
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... Check the paper type • Solution 3: Make sure you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting Solution 6: Clean or replace the print catridges Solution: Check the estimated ink levels...set incorrectly. NOTE: Ink level warnings and indicators provide estimates for printing and copying" on paper. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to replace the print cartridges. When you receive a low-ink warning message, consider having ...
... Check the paper type • Solution 3: Make sure you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting Solution 6: Clean or replace the print catridges Solution: Check the estimated ink levels...set incorrectly. NOTE: Ink level warnings and indicators provide estimates for printing and copying" on paper. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to replace the print cartridges. When you receive a low-ink warning message, consider having ...
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...solution. For more information, see if your print cartridges are genuine HP print cartridges. If this did not solve the issue, try the next solution. HP recommends that you use immediately. Print quality troubleshooting 103 Use a higher quality setting to increase the amount of paper...32 • "Print using genuine HP print cartridges Solution: Check to see : • "Recommended papers for the product. Genuine HP print cartridges are designed and tested with the ink supplies and replacing the print cartridges is flat. Troubleshooting Solution 1: Check the print settings ...
...solution. For more information, see if your print cartridges are genuine HP print cartridges. If this did not solve the issue, try the next solution. HP recommends that you use immediately. Print quality troubleshooting 103 Use a higher quality setting to increase the amount of paper...32 • "Print using genuine HP print cartridges Solution: Check to see : • "Recommended papers for the product. Genuine HP print cartridges are designed and tested with the ink supplies and replacing the print cartridges is flat. Troubleshooting Solution 1: Check the print settings ...