Full User Guide
Page 154
...Download and install the unexpected internal error and communications failure patch • Solution 11: Check the USB chipset and controller • Solution 12: Uninstall and then reinstall the software Solution 1: Verify if the software is installed correctly Solution: Verify that the software was installed correctly. Select HP Photosmart All-In-One Driver Software...complete, and you might need to uninstall and then reinstall the software. After completing the steps for your product (such as one of the product in the HP Solution Center • Solution 5: Check the power supply •...
...Download and install the unexpected internal error and communications failure patch • Solution 11: Check the USB chipset and controller • Solution 12: Uninstall and then reinstall the software Solution 1: Verify if the software is installed correctly Solution: Verify that the software was installed correctly. Select HP Photosmart All-In-One Driver Software...complete, and you might need to uninstall and then reinstall the software. After completing the steps for your product (such as one of the product in the HP Solution Center • Solution 5: Check the power supply •...
Full User Guide
Page 162
...errors can be caused by a mismatch in the field provided, and then press Enter. 4. Select Download drivers and software (and firmware). 3. Go to the Utility section and download the HP Scan diagnostic utility. 6. This patch resolves the An unexpected internal error has occurred error and other ... the USB chipset and controller. Troubleshooting Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Go to : www.hp.com and click Software and driver downloads. 2. If an error condition is displayed next to find and correct problems with USB...
...errors can be caused by a mismatch in the field provided, and then press Enter. 4. Select Download drivers and software (and firmware). 3. Go to the Utility section and download the HP Scan diagnostic utility. 6. This patch resolves the An unexpected internal error has occurred error and other ... the USB chipset and controller. Troubleshooting Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Go to : www.hp.com and click Software and driver downloads. 2. If an error condition is displayed next to find and correct problems with USB...
Full User Guide
Page 168
... print queue manually • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Errors 165 Unable to print Try the following : • Deleting temporary Internet files • Deleting downloaded program files • Emptying the Recycle Bin • Deleting files from the Windows Start menu, click...
... print queue manually • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Errors 165 Unable to print Try the following : • Deleting temporary Internet files • Deleting downloaded program files • Emptying the Recycle Bin • Deleting files from the Windows Start menu, click...
Basics Guide
Page 16
...computer before the HP All-in -One is properly installed, double-click the HP Solution Center icon on the CD-ROM drive and double-click it . 5. Disconnect the product from your computer until prompted by the software installation screen, you can download the software from the ... does not appear, locate the setup.exe file on the desktop. Disconnect the USB cable from www.hp.com/support. 7. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. 2 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration...
...computer before the HP All-in -One is properly installed, double-click the HP Solution Center icon on the CD-ROM drive and double-click it . 5. Disconnect the product from your computer until prompted by the software installation screen, you can download the software from the ... does not appear, locate the setup.exe file on the desktop. Disconnect the USB cable from www.hp.com/support. 7. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. 2 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration...