Full User Guide
Page 147
... Solution 3: Make sure the print carriage can move freely • Solution 4: Verify that the product is full • Scanner failure • Scan errors • Unable to print • Product might not be correctly installed • Product was not found • Product could... not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the most likely solution first. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try ...
... Solution 3: Make sure the print carriage can move freely • Solution 4: Verify that the product is full • Scanner failure • Scan errors • Unable to print • Product might not be correctly installed • Product was not found • Product could... not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the most likely solution first. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try ...
Full User Guide
Page 153
...Cause: The product was busy or an unknown cause interrupted your country/region, and then click Contact HP for information on calling for technical support. Door open . If prompted, choose your scan. 150 Troubleshooting Cause: The revision number of the product firmware did not match the revision number of...and then try plugging the power cord directly into a power outlet rather than a surge protector or power strip. Go to continue. Scanner failure Solution: Turn off the product and then turn it on calling for service. Chapter 13 Follow the prompts on the display to : www...
...Cause: The product was busy or an unknown cause interrupted your country/region, and then click Contact HP for information on calling for technical support. Door open . If prompted, choose your scan. 150 Troubleshooting Cause: The revision number of the product firmware did not match the revision number of...and then try plugging the power cord directly into a power outlet rather than a surge protector or power strip. Go to continue. Scanner failure Solution: Turn off the product and then turn it on calling for service. Chapter 13 Follow the prompts on the display to : www...
Full User Guide
Page 154
... (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check the USB chipset and controller • Solution 12:...the power supply • Solution 6: Check the USB connection between the product and the computer • Solution 7: Try scanning with the scanning device. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Errors 151 Try each solution, try to troubleshoot, make a copy, ...
... (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check the USB chipset and controller • Solution 12:...the power supply • Solution 6: Check the USB connection between the product and the computer • Solution 7: Try scanning with the scanning device. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Errors 151 Try each solution, try to troubleshoot, make a copy, ...
Full User Guide
Page 162
... to the Utility section and download the HP Scan diagnostic utility. 6. Try to the Patch section and download the HP Image zone/photo and imaging unexpected internal error and communications failure patch. 5. Troubleshooting Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Go to scan. Select Download drivers and software (and firmware...
... to the Utility section and download the HP Scan diagnostic utility. 6. Try to the Patch section and download the HP Image zone/photo and imaging unexpected internal error and communications failure patch. 5. Troubleshooting Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Go to scan. Select Download drivers and software (and firmware...