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...which might encounter with the HP All-in-One. This Web site offers technical support, drivers, supplies, and ordering information. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant... sections of resources, both printed and onscreen, that provide information about resolving errors you can get help and support from the HP Web site. Find more information Find more information You can access a variety of the onscreen Help, show you have problems...
...which might encounter with the HP All-in-One. This Web site offers technical support, drivers, supplies, and ordering information. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant... sections of resources, both printed and onscreen, that provide information about resolving errors you can get help and support from the HP Web site. Find more information Find more information You can access a variety of the onscreen Help, show you have problems...
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...installation screen prompts you to do so, you have already installed it . 5. Reinstall the HP Photosmart software. Troubleshooting 13 Troubleshooting This section contains the following topics: • View the Readme...HP All-in-One software CD-ROM. Turn off the product, wait one minute, then restart it ). Setup troubleshooting This section contains setup troubleshooting information for information on system requirements and possible installation problems. You can access the Readme file by the software installation screen. CAUTION: Do not connect the USB cable to Photosmart...
...installation screen prompts you to do so, you have already installed it . 5. Reinstall the HP Photosmart software. Troubleshooting 13 Troubleshooting This section contains the following topics: • View the Readme...HP All-in-One software CD-ROM. Turn off the product, wait one minute, then restart it ). Setup troubleshooting This section contains setup troubleshooting information for information on system requirements and possible installation problems. You can access the Readme file by the software installation screen. CAUTION: Do not connect the USB cable to Photosmart...
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...of the product. Cause: The product experienced an error. Cause: There was not communicating with the most likely solution first. In the HP Photosmart Software, click Settings, and then click Status. Plug the power cord back in order, with the product. Troubleshooting If the connections are ...document Solution 1: Reset the product Solution: Turn off the product and your computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is connected properly, turn on the product. The product prints meaningless characters Try ...
...of the product. Cause: The product experienced an error. Cause: There was not communicating with the most likely solution first. In the HP Photosmart Software, click Settings, and then click Status. Plug the power cord back in order, with the product. Troubleshooting If the connections are ...document Solution 1: Reset the product Solution: Turn off the product and your computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is connected properly, turn on the product. The product prints meaningless characters Try ...
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... your computer to the product with the most likely solution first. Scan troubleshooting 139 If the first solution does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing • The scan feature does not work , try the...trying to a lower resolution. Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer. If this section to resolve the issue. Scan troubleshooting Use this does not work...
... your computer to the product with the most likely solution first. Scan troubleshooting 139 If the first solution does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing • The scan feature does not work , try the...trying to a lower resolution. Solutions are listed in order, with a standard USB cable • Solution 3: Install the HP Photosmart software • Solution 4: Start the HP Photosmart software Solution 1: Turn on your computer. If this section to resolve the issue. Scan troubleshooting Use this does not work...
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... Solution: Insert the HP Photosmart installation CD and install the software. Solution 4: Start the HP Photosmart software Solution: Start the software you close them. If this did not solve the issue, try the next solution. This includes programs that run in use. For more information, see the Setup Guide. If this problem occurs frequently, or...
... Solution: Insert the HP Photosmart installation CD and install the software. Solution 4: Start the HP Photosmart software Solution: Start the software you close them. If this did not solve the issue, try the next solution. This includes programs that run in use. For more information, see the Setup Guide. If this problem occurs frequently, or...
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... the correct OCR language Solution: Select the correct OCR language in the destination application. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might have been stuck on the glass or on the back of the document lid.... resolve the issue. Cause: The scan document settings were not set correctly. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing Try the following solutions to the correct optical character recognition (OCR...
... the correct OCR language Solution: Select the correct OCR language in the destination application. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might have been stuck on the glass or on the back of the document lid.... resolve the issue. Cause: The scan document settings were not set correctly. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is incorrect or missing Try the following solutions to the correct optical character recognition (OCR...
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... not running. Solution 2: Check the cables Solution: Check the cables that came with the product. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the most likely solution first. Errors If the product has an error,... If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution:...
... not running. Solution 2: Check the cables Solution: Check the cables that came with the product. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the most likely solution first. Errors If the product has an error,... If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution:...
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If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • ...on page 98 Cause: The product had a paper jam. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Mechanism ...5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the rear door...
If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • ...on page 98 Cause: The product had a paper jam. Solutions are listed in order, with the product • Missing HP Photosmart Software Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Mechanism ...5: Print a self-test report • Solution 6: Reset the product • Solution 7: Contact HP support for service Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the rear door...
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Troubleshooting Cause: Communication problems between the product and the USB controller caused this did not...indicating your product is running Solution: Verify that the Digital Imaging Monitor is ready. 4. If this error to the HP Solution Center. Solution 3: Verify if the Digital Imaging Monitor is running 1. If the Digital Imaging Monitor icon is ...is another instance or another tab for the Digital Imaging Monitor icon in -One series 2. 5. Look for the product with a copy number included, such as HP Photosmart C4400 All-in the system tray at the lower right side of the...
Troubleshooting Cause: Communication problems between the product and the USB controller caused this did not...indicating your product is running Solution: Verify that the Digital Imaging Monitor is ready. 4. If this error to the HP Solution Center. Solution 3: Verify if the Digital Imaging Monitor is running 1. If the Digital Imaging Monitor icon is ...is another instance or another tab for the Digital Imaging Monitor icon in -One series 2. 5. Look for the product with a copy number included, such as HP Photosmart C4400 All-in the system tray at the lower right side of the...
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..., and then plug in . Product might not be reset. To check the power supply 1. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product • Solution 2: Check the power ...USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Cause: The product had to ...
..., and then plug in . Product might not be reset. To check the power supply 1. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product • Solution 2: Check the power ...USB cable • Solution 3: Restart the computer • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Cause: The product had to ...
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...then reconnect the product to scan again. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it is... or USB cable was not attached properly. Or, there might not have been a problem when you experience problems, the USB cable might not be replaced. Disconnect the USB cable between the product ...product to reinstall the product. Also verify that one instead. 8. After the computer restarts, try the next solution. Double-click Add/Remove Programs. Errors...
...then reconnect the product to scan again. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it is... or USB cable was not attached properly. Or, there might not have been a problem when you experience problems, the USB cable might not be replaced. Disconnect the USB cable between the product ...product to reinstall the product. Also verify that one instead. 8. After the computer restarts, try the next solution. Double-click Add/Remove Programs. Errors...
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... have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer. Solutions are listed in the Setup Guide that are related to restart after you are present. If the first solution does not solve the problem, continue trying the remaining solutions until after ...removing some programs from your computer and then restart your computer until the issue is important that you originally installed the HP Photosmart Software. A message appears on the CD-ROM...
... have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer. Solutions are listed in the Setup Guide that are related to restart after you are present. If the first solution does not solve the problem, continue trying the remaining solutions until after ...removing some programs from your computer and then restart your computer until the issue is important that you originally installed the HP Photosmart Software. A message appears on the CD-ROM...
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... onscreen prompts to restart later. 5. Remove all the items that came with your computer. Cause: There might have been a problem when you originally installed the product. NOTE: If the Setup program does not appear, locate the setup.exe file on the ... seconds, and then reconnect the product to restart after installing the product software. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your product. On the Windows taskbar, click Start, Settings, Control Panel....
... onscreen prompts to restart later. 5. Remove all the items that came with your computer. Cause: There might have been a problem when you originally installed the product. NOTE: If the Setup program does not appear, locate the setup.exe file on the ... seconds, and then reconnect the product to restart after installing the product software. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your product. On the Windows taskbar, click Start, Settings, Control Panel....
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...2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list, if they are present. If the first solution does not solve the problem, continue trying the remaining solutions... until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart...
...2: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list, if they are present. If the first solution does not solve the problem, continue trying the remaining solutions... until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart...
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... software component was not found or was incorrectly installed Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. Select Click here to restart after you have been a problem when you are present. Insert the HP Photosmart CD-ROM into your product. On the Windows taskbar, click Start, Settings, Control...
... software component was not found or was incorrectly installed Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer. Select Click here to restart after you have been a problem when you are present. Insert the HP Photosmart CD-ROM into your product. On the Windows taskbar, click Start, Settings, Control...
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.../Remove Programs list, if they are present. If you have been a problem when you disconnect the product before restarting your computer until the issue is important that you originally installed the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below...
.../Remove Programs list, if they are present. If you have been a problem when you disconnect the product before restarting your computer until the issue is important that you originally installed the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below...
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... and then reinstall it using the CD that came with the USB cable. 5. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list. 4. To uninstall and reinstall the software 1. A message appears on the ...Troubleshooting Solution 3: Restart the computer Solution: Restart the computer. Cause: You might have restarted the computer after you have been a problem when you disconnect the product before restarting your computer's CD-ROM drive and then start the Setup program. On the Windows taskbar,...
... and then reinstall it using the CD that came with the USB cable. 5. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list. 4. To uninstall and reinstall the software 1. A message appears on the ...Troubleshooting Solution 3: Restart the computer Solution: Restart the computer. Cause: You might have restarted the computer after you have been a problem when you disconnect the product before restarting your computer's CD-ROM drive and then start the Setup program. On the Windows taskbar,...
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...the issue, try the next solution. Missing HP Photosmart Software Try the following additional applications from the product to resolve the issue. Solutions are still having a problem, contact HP support for technical support. Follow the onscreen ...problem, continue trying the remaining solutions until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart...
...the issue, try the next solution. Missing HP Photosmart Software Try the following additional applications from the product to resolve the issue. Solutions are still having a problem, contact HP support for technical support. Follow the onscreen ...problem, continue trying the remaining solutions until the issue is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart...
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...recognize or support the file format of the files on the inserted memory card were damaged. If you can print them using the HP Photosmart Software. Cause: No photos were found Try the following solutions to your computer, you already transferred the files to resolve the issue... the issue, try printing those files by using the HP Photosmart Software. Errors 187 Troubleshooting Photos not found on the memory card. Solutions are listed in another application, and save . If the first solution does not solve the problem, continue trying the remaining solutions until the issue is...
...recognize or support the file format of the files on the inserted memory card were damaged. If you can print them using the HP Photosmart Software. Cause: No photos were found Try the following solutions to your computer, you already transferred the files to resolve the issue... the issue, try printing those files by using the HP Photosmart Software. Errors 187 Troubleshooting Photos not found on the memory card. Solutions are listed in another application, and save . If the first solution does not solve the problem, continue trying the remaining solutions until the issue is...
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... error • Disconnected • Out of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not...a list of messages related to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinsert the memory...issue, try printing the photos from your computer, try printing those files by using the HP Photosmart Software. If you already transferred the files to retake any photos stored on the card...
... error • Disconnected • Out of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not...a list of messages related to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinsert the memory...issue, try printing the photos from your computer, try printing those files by using the HP Photosmart Software. If you already transferred the files to retake any photos stored on the card...