Full User Guide
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...HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you might not be found in this onscreen Help. section provides links so you can quickly find information on the HP All-in -One and installing software. 3 Find more information 9 Make sure you have problems... during setup, check the Setup Guide for setting up and using all features of the HP All-in-One. • The Troubleshooting section ...
...HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you might not be found in this onscreen Help. section provides links so you can quickly find information on the HP All-in -One and installing software. 3 Find more information 9 Make sure you have problems... during setup, check the Setup Guide for setting up and using all features of the HP All-in-One. • The Troubleshooting section ...
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...product, including your print cartridges if a message appears on page 78 Work with print cartridges To ensure the best print quality from the HP All-in -One Related topics • "Clean the print cartridges" on page 79 • "Replace the print cartridges" on page 71 •... a self-test report If you are broken, this might indicate a problem with the nozzles. Make sure the test patterns show lines, this might indicate a problem with the tri-color print cartridge in a pattern are experiencing problems with printing, print a self-test report before you replace the print cartridges...
...product, including your print cartridges if a message appears on page 78 Work with print cartridges To ensure the best print quality from the HP All-in -One Related topics • "Clean the print cartridges" on page 79 • "Replace the print cartridges" on page 71 •... a self-test report If you are broken, this might indicate a problem with the nozzles. Make sure the test patterns show lines, this might indicate a problem with the tri-color print cartridge in a pattern are experiencing problems with printing, print a self-test report before you replace the print cartridges...
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... cartridge maintenance Handle the print cartridges Before you replace or clean a print cartridge, you might need to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their ...estimated ink levels You can cause temporary printing problems, or even permanent damage. The ink supply level shows an estimate of the amount of ink remaining in -One Actual ink levels may vary. 70 Maintain the HP All-in-One Maintain the HP All-in the print cartridges. Dropping or...
... cartridge maintenance Handle the print cartridges Before you replace or clean a print cartridge, you might need to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their ...estimated ink levels You can cause temporary printing problems, or even permanent damage. The ink supply level shows an estimate of the amount of ink remaining in -One Actual ink levels may vary. 70 Maintain the HP All-in-One Maintain the HP All-in the print cartridges. Dropping or...
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... Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the HP All-in-One and affects the quality of printouts. Advanced print cartridge maintenance If you might have a problem with one print cartridge. You should perform the procedures in the following topics: • Align ...print cartridges in the HP All-in-One to exit ink-backup mode. This section contains the following sections only when directed to do so for ink-backup mode. If the message is displayed and two print cartridges are experiencing problems with print cartridges 77 Colors print but black ...
... Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the HP All-in-One and affects the quality of printouts. Advanced print cartridge maintenance If you might have a problem with one print cartridge. You should perform the procedures in the following topics: • Align ...print cartridges in the HP All-in-One to exit ink-backup mode. This section contains the following sections only when directed to do so for ink-backup mode. If the message is displayed and two print cartridges are experiencing problems with print cartridges 77 Colors print but black ...
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... that can damage the print cartridge or the product. The print carriage moves to the far right side of the product. 80 Maintain the HP All-in -One 3. Open the print cartridge door. For more information, see "Print quality troubleshooting" on . Make sure you already have cleaned or aligned... open the print cartridge door to access the print cartridges, it will not come apart or leave fibers. TIP: Coffee filters are having a problem with print quality and other measures have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material ...
... that can damage the print cartridge or the product. The print carriage moves to the far right side of the product. 80 Maintain the HP All-in -One 3. Open the print cartridge door. For more information, see "Print quality troubleshooting" on . Make sure you already have cleaned or aligned... open the print cartridge door to access the print cartridges, it will not come apart or leave fibers. TIP: Coffee filters are having a problem with print quality and other measures have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material ...
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...access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Restart your computer before the HP Photosmart software is connected to the computer using a USB cable before the software installation screen prompts ...you to do so, you have already installed it . 5. Reinstall the HP Photosmart software. Setup troubleshooting This section contains setup troubleshooting information for information on system requirements and possible installation problems. You can access the Readme file by clicking Start, pointing to Programs or...
...access the Readme file by double-clicking the icon located in the top-level folder of the HP All-in-One software CD-ROM. Restart your computer before the HP Photosmart software is connected to the computer using a USB cable before the software installation screen prompts ...you to do so, you have already installed it . 5. Reinstall the HP Photosmart software. Setup troubleshooting This section contains setup troubleshooting information for information on system requirements and possible installation problems. You can access the Readme file by clicking Start, pointing to Programs or...
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...product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the...Chapter 13 This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using the product with my computer • After setting up the product, it does not print • When I insert the CD-ROM into a power...
...product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the...Chapter 13 This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am having problems using the product with my computer • After setting up the product, it does not print • When I insert the CD-ROM into a power...
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...Or, try plugging the product directly into a power outlet. • Test the power outlet to make sure the outlet is switched on , it might be a problem with the power outlet. If it is working. If this did not solve the issue, try the next solution. CAUTION: If the product still does...press the On button again during this did not solve the issue, try the next solution. Go to : www.hp.com/support. Go to : www.hp.com/support. If this time, you might be a problem with the power outlet. • If you plugged the product into a switched outlet, make sure it is switched...
...Or, try plugging the product directly into a power outlet. • Test the power outlet to make sure the outlet is switched on , it might be a problem with the power outlet. If it is working. If this did not solve the issue, try the next solution. CAUTION: If the product still does...press the On button again during this did not solve the issue, try the next solution. Go to : www.hp.com/support. Go to : www.hp.com/support. If this time, you might be a problem with the power outlet. • If you plugged the product into a switched outlet, make sure it is switched...
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... before connecting the USB cable. Simply plug one end of the USB cable into the back of the product. Connecting the USB cable before the software was installed. I connected the USB cable, but I am having a problem, contact HP support for technical support. Troubleshooting For more... information on the back of your country/region, and then click Contact HP for service. Go to function properly. Once you have completed all of ...
... before connecting the USB cable. Simply plug one end of the USB cable into the back of the product. Connecting the USB cable before the software was installed. I connected the USB cable, but I am having a problem, contact HP support for technical support. Troubleshooting For more... information on the back of your country/region, and then click Contact HP for service. Go to function properly. Once you have completed all of ...
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... exceed 3 meters (9.8 feet) in the input tray. • Make sure that the print queue is on your computer. Turn off . Troubleshooting • If you experience problems, the USB cable might not be replaced.
... exceed 3 meters (9.8 feet) in the input tray. • Make sure that the print queue is on your computer. Turn off . Troubleshooting • If you experience problems, the USB cable might not be replaced.
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After you check the connections, try restarting your computer, see what the specific problem is not assigned to another USB port on again. • If necessary, remove and then install the software you can start the installation from the ... the software completely, and then reinstall it on . You might need to disconnect older products from your CD-ROM drive is , and then correct the problem before attempting to turn off the product, and then turn it . Troubleshooting Chapter 13 • Check other .
After you check the connections, try restarting your computer, see what the specific problem is not assigned to another USB port on again. • If necessary, remove and then install the software you can start the installation from the ... the software completely, and then reinstall it on . You might need to disconnect older products from your CD-ROM drive is , and then correct the problem before attempting to turn off the product, and then turn it . Troubleshooting Chapter 13 • Check other .
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... in the input tray must be the same size and type. • Store printed photos under glass or in your printout has one of being sharp and defined. Print quality troubleshooting 99 Fingerprints on your computer screen but print out differently, or magenta was replaced with... or that is not picked up from high humidity. In addition, follow these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is heavily textured. HP papers are designed for help. • Colors look like they are ready to print, remove only the paper you expected. It can cause...
... in the input tray must be the same size and type. • Store printed photos under glass or in your printout has one of being sharp and defined. Print quality troubleshooting 99 Fingerprints on your computer screen but print out differently, or magenta was replaced with... or that is not picked up from high humidity. In addition, follow these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is heavily textured. HP papers are designed for help. • Colors look like they are ready to print, remove only the paper you expected. It can cause...
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... was loaded in ink-backup mode, with only one print cartridge installed. Print quality troubleshooting 101 If the product is set to see if the color settings are running into each other. For more information, see if advanced color settings such as HP Premium Photo Papers, is printing in the input ...color tone, are printing a high-quality photo, and then make sure it matches the type of paper was printing in the input tray. For more information, see if the the product is loaded in ink-backup mode. If you are set to the plastic bag. NOTE: There is no problem...
... was loaded in ink-backup mode, with only one print cartridge installed. Print quality troubleshooting 101 If the product is set to see if the color settings are running into each other. For more information, see if advanced color settings such as HP Premium Photo Papers, is printing in the input ...color tone, are printing a high-quality photo, and then make sure it matches the type of paper was printing in the input tray. For more information, see if the the product is loaded in ink-backup mode. If you are set to the plastic bag. NOTE: There is no problem...
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... "Change the print speed or quality" on page 79 Cause: The print cartridges needed to avoid possible printing delays. When you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting For more information, see : ...replace the print cartridges. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to determine if there is nothing wrong with the print cartridges. If this case, there is a problem with the product, print settings, or print cartridges. You do when ...
... "Change the print speed or quality" on page 79 Cause: The print cartridges needed to avoid possible printing delays. When you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting For more information, see : ...replace the print cartridges. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to determine if there is nothing wrong with the print cartridges. If this case, there is a problem with the product, print settings, or print cartridges. You do when ...
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...curling. If this did not solve the issue, try the next solution. HP recommends that you are using Maximum dpi" on page 39 • "Change copy speed or quality" on is no problem with HP printers to help you use immediately. Solution 2: Check the paper type Solution...: HP recommends that you easily produce great results, time after time. For best results when printing images, use genuine HP print cartridges. Print quality troubleshooting 103 Use...
...curling. If this did not solve the issue, try the next solution. HP recommends that you are using Maximum dpi" on page 39 • "Change copy speed or quality" on is no problem with HP printers to help you use immediately. Solution 2: Check the paper type Solution...: HP recommends that you easily produce great results, time after time. For best results when printing images, use genuine HP print cartridges. Print quality troubleshooting 103 Use...
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... print catridges Solution: Check the estimated ink levels in the print cartridges, but you purchased genuine HP print cartridges, go /anticounterfeit Cause: Non-HP print cartridges were being used. If the problem persists, you receive a low-ink warning message, consider having a replacement cartridge available to : www...If the end of warranty date has been reached, purchase a new print cartridge. • If the end of non-HP supplies. If the self-test report shows a problem, clean the print cartridges. If prompted, choose your print cartridge is ink remaining in the print cartridges.
... print catridges Solution: Check the estimated ink levels in the print cartridges, but you purchased genuine HP print cartridges, go /anticounterfeit Cause: Non-HP print cartridges were being used. If the problem persists, you receive a low-ink warning message, consider having a replacement cartridge available to : www...If the end of warranty date has been reached, purchase a new print cartridge. • If the end of non-HP supplies. If the self-test report shows a problem, clean the print cartridges. If prompted, choose your print cartridge is ink remaining in the print cartridges.
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... the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that is appropriate for printing and copying" on page 18 • "Information on paper" on is unnecessary. For best results when printing images, ... following solutions if your borderless print has a blurry band or line on a flat surface in the input tray. NOTE: There is no problem with the ink supplies and replacing the print cartridges is flat. For more information, see : • "Recommended papers for the product. ...
... the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that is appropriate for printing and copying" on page 18 • "Information on paper" on is unnecessary. For best results when printing images, ... following solutions if your borderless print has a blurry band or line on a flat surface in the input tray. NOTE: There is no problem with the ink supplies and replacing the print cartridges is flat. For more information, see : • "Recommended papers for the product. ...
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... has lines, streaks, or marks on page 20 Cause: The paper was not loaded correctly. Troubleshooting Chapter 13 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the paper is loaded...
... has lines, streaks, or marks on page 20 Cause: The paper was not loaded correctly. Troubleshooting Chapter 13 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the paper is loaded...
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... solution. When you are fibers or dust around the ink nozzles" on page 79 Cause: The print cartridges needed to recover. If the problem persists, you might need to replace the print cartridges. Solution 6: Replace the print cartridge Solution: Replace the indicated print cartridge. Print quality ...NOTE: During ink-backup mode, the product can also remove the indicated print cartridge and print using ink-backup mode. Cause: A tri-color or photo print cartridge was dropped, wait for planning purposes only. You do not need to replace the print cartridges until print quality becomes...
... solution. When you are fibers or dust around the ink nozzles" on page 79 Cause: The print cartridges needed to recover. If the problem persists, you might need to replace the print cartridges. Solution 6: Replace the print cartridge Solution: Replace the indicated print cartridge. Print quality ...NOTE: During ink-backup mode, the product can also remove the indicated print cartridge and print using ink-backup mode. Cause: A tri-color or photo print cartridge was dropped, wait for planning purposes only. You do not need to replace the print cartridges until print quality becomes...
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If this did not solve the issue, try placing one or more information, see : • "Recommended papers for planning purposes only. For..., place a protective sheet on the glass Solution: If you are still noticing a problem, print a self-test report to determine if there is a problem with the ink supplies and replacing the print cartridges is unnecessary. Cause: The quality ... solution. When you are making a copy, try the next solution. Troubleshooting NOTE: There is no problem with the print cartridges. If this causes poor copy quality and slows down on page 98 Cause: ...
If this did not solve the issue, try placing one or more information, see : • "Recommended papers for planning purposes only. For..., place a protective sheet on the glass Solution: If you are still noticing a problem, print a self-test report to determine if there is a problem with the ink supplies and replacing the print cartridges is unnecessary. Cause: The quality ... solution. When you are making a copy, try the next solution. Troubleshooting NOTE: There is no problem with the print cartridges. If this causes poor copy quality and slows down on page 98 Cause: ...