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... cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221...
... cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221...
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... printed and onscreen, that provide information about resolving errors you might not be found in -One. • The How Do I? Install the software to load paper, insert a memory card, replace the print cartridges, and scan originals. Basics Guide The Basics Guide contains an ... Onscreen Help The onscreen Help provides detailed instructions on page 87 in -One. Readme The Readme file contains the most recent information which might encounter with the HP All-in-One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the...
... printed and onscreen, that provide information about resolving errors you might not be found in -One. • The How Do I? Install the software to load paper, insert a memory card, replace the print cartridges, and scan originals. Basics Guide The Basics Guide contains an ... Onscreen Help The onscreen Help provides detailed instructions on page 87 in -One. Readme The Readme file contains the most recent information which might encounter with the HP All-in-One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the...
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... cannot detect that the protective piece of printouts. For more information. NOTE: HP does not recommend using the photo print cartridge for resolving print quality issues. If you receive an error message about the print cartridges, see "Replace the print cartridges" on page ...(such as copying or scanning an original). The ink-backup mode is initiated when a print cartridge is installed. Installed print cartridge Black print cartridge Tri-color print cartridge Photo print cartridge Result Colors print as grayscale. NOTE: When the HP All-in-One operates in ink-backup ...
... cannot detect that the protective piece of printouts. For more information. NOTE: HP does not recommend using the photo print cartridge for resolving print quality issues. If you receive an error message about the print cartridges, see "Replace the print cartridges" on page ...(such as copying or scanning an original). The ink-backup mode is initiated when a print cartridge is installed. Installed print cartridge Black print cartridge Tri-color print cartridge Photo print cartridge Result Colors print as grayscale. NOTE: When the HP All-in-One operates in ink-backup ...
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...to do so, you must follow these steps: Troubleshooting common setup issues 1. Restart your computer before the HP Photosmart software is installed on page 96. 3. If you have already installed it . 5. Disconnect the USB cable...HP All-in-One software CD-ROM. Troubleshooting 13 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors...
...to do so, you must follow these steps: Troubleshooting common setup issues 1. Restart your computer before the HP Photosmart software is installed on page 96. 3. If you have already installed it . 5. Disconnect the USB cable...HP All-in-One software CD-ROM. Troubleshooting 13 Troubleshooting This section contains the following topics: • View the Readme file • Setup troubleshooting • Paper jams • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors...
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... error message might appear on the computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart ... solution. If this did not solve the issue, try the next solution. Solutions are listed in order, with the product. Troubleshooting The scan feature does not work Try the following topics: • Product messages • File messages • General user messages • Paper ...
... error message might appear on the computer. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the computer • Solution 2: Check the cables • Solution 3: Install or reinstall the HP Photosmart ... solution. If this did not solve the issue, try the next solution. Solutions are listed in order, with the product. Troubleshooting The scan feature does not work Try the following topics: • Product messages • File messages • General user messages • Paper ...
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... in order, with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to resolve the issue. Troubleshooting Chapter 13 Product messages The following is a list of product-related error messages: • Carriage jam • Mechanism error • Carriage blocked • Door open ... the print carriage can move freely • Solution 4: Verify that the product is full • Scanner failure • Scan errors • Unable to print • Product might not be correctly installed • Product was not found • Product could not find...
... in order, with the product • Missing HP Photosmart Software Carriage jam Try the following solutions to resolve the issue. Troubleshooting Chapter 13 Product messages The following is a list of product-related error messages: • Carriage jam • Mechanism error • Carriage blocked • Door open ... the print carriage can move freely • Solution 4: Verify that the product is full • Scanner failure • Scan errors • Unable to print • Product might not be correctly installed • Product was not found • Product could not find...
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... cartridges in the input tray. 13. Close the print cartridge door. 12. If prompted, print a cartridge calibration page, and then scan it. Solution 7: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact...power cord from the product and wait for service. Turn on the product by pressing the On button. 9. Cause: The product experienced an error and had to function properly. 148 Troubleshooting If this did not solve the issue, try the next solution. If prompted, choose your country...
... cartridges in the input tray. 13. Close the print cartridge door. 12. If prompted, print a cartridge calibration page, and then scan it. Solution 7: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact...power cord from the product and wait for service. Turn on the product by pressing the On button. 9. Cause: The product experienced an error and had to function properly. 148 Troubleshooting If this did not solve the issue, try the next solution. If prompted, choose your country...
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...-click Add/Remove Programs (or click Uninstall a program). 3. Errors 151 Do not simply delete the application files from your computer. Disconnect the product from your product (such as one of the product in the HP Solution Center • Solution 5: Check the power supply •...: • An error occurred communicating with the scanning device. • The scanning device could not be initialized. • The scanning device could not be complete, and you cannot make a copy to verify that the hardware is functioning correctly. Select HP Photosmart All-In-One Driver Software, and ...
...-click Add/Remove Programs (or click Uninstall a program). 3. Errors 151 Do not simply delete the application files from your computer. Disconnect the product from your product (such as one of the product in the HP Solution Center • Solution 5: Check the power supply •...: • An error occurred communicating with the scanning device. • The scanning device could not be initialized. • The scanning device could not be complete, and you cannot make a copy to verify that the hardware is functioning correctly. Select HP Photosmart All-In-One Driver Software, and ...
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... that the Digital Imaging Monitor is running . Cause: The Digital Imaging Monitor was not running 1. Solution 4: Check the status of the product in -One series 2. 5. Try to occur. Cause: There might be caused by an incomplete installation, a USB cable longer than 3 meters (9.8 feet) in ...product connected to scan again. Errors 153 Click Status. This might have been two instances of the product 1. If this did not solve the issue, try the next solution. Look for the product with a copy number included, such as HP Photosmart C4400 All-in the HP Solution Center Solution:...
... that the Digital Imaging Monitor is running . Cause: The Digital Imaging Monitor was not running 1. Solution 4: Check the status of the product in -One series 2. 5. Try to occur. Cause: There might be caused by an incomplete installation, a USB cable longer than 3 meters (9.8 feet) in ...product connected to scan again. Errors 153 Click Status. This might have been two instances of the product 1. If this did not solve the issue, try the next solution. Look for the product with a copy number included, such as HP Photosmart C4400 All-in the HP Solution Center Solution:...
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If the scan fails, continue to scan again. Errors 155 Do one instead. 8. Check the USB cable to a docking station for the keyboard and the mouse....the hub and then turning it to another USB cable is connected to make sure it might need to scan again. If there are using that the USB cable is securely plugged into the USB port on the ... If the USB cable is plugged into the hub. Restart the computer. 9. To check the USB connection 1. Verify that one of the product. 2. After the computer restarts, try unplugging and replugging the USB cable into a USB port on again...
If the scan fails, continue to scan again. Errors 155 Do one instead. 8. Check the USB cable to a docking station for the keyboard and the mouse....the hub and then turning it to another USB cable is connected to make sure it might need to scan again. If there are using that the USB cable is securely plugged into the USB port on the ... If the USB cable is plugged into the hub. Restart the computer. 9. To check the USB connection 1. Verify that one of the product. 2. After the computer restarts, try unplugging and replugging the USB cable into a USB port on again...
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... service is listed in -one. CAUTION: Incorrectly editing the registry might severely damage your operating system, do one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is...Errors 157 To back up valuable data on your system. Before making changes to open the Task Manager. 3. When the User Account Control dialog box appears, click Continue. • In Windows XP: Click Run. The Computer Management appears. d. Log into Windows as an Administrator. 2. On the General tab, in -one...
... service is listed in -one. CAUTION: Incorrectly editing the registry might severely damage your operating system, do one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is...Errors 157 To back up valuable data on your system. Before making changes to open the Task Manager. 3. When the User Account Control dialog box appears, click Continue. • In Windows XP: Click Run. The Computer Management appears. d. Log into Windows as an Administrator. 2. On the General tab, in -one...
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... delete lexbces and enter RPCSS. • If you can scan successfully, then proceed with the current date; c. If the Data column contains lexbces, right-click DependOnService and select Modify. Do one , caused a scan communication error. If you see if lexbces is listed in the Data ...column. To restart the service a. Details of the Lexmark or Dell devices without affecting HP software. 8. Restart the computer, and then try ...
... delete lexbces and enter RPCSS. • If you can scan successfully, then proceed with the current date; c. If the Data column contains lexbces, right-click DependOnService and select Modify. Do one , caused a scan communication error. If you see if lexbces is listed in the Data ...column. To restart the service a. Details of the Lexmark or Dell devices without affecting HP software. 8. Restart the computer, and then try ...
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... issues with any of your product. Try to scan. Select Download drivers and software (and firmware). 3. To download and run the Scan Diagnostic utility to : www.hp.com and click Software and driver downloads. 2. If there is no error condition, a green check mark is equipped with ...your computer where the HP software is installed. 5. If this did not solve the...
... issues with any of your product. Try to scan. Select Download drivers and software (and firmware). 3. To download and run the Scan Diagnostic utility to : www.hp.com and click Software and driver downloads. 2. If there is no error condition, a green check mark is equipped with ...your computer where the HP software is installed. 5. If this did not solve the...
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Make sure the power cord is successful, then connect one USB device at a time to both the product and the power adaptor. Turn on the product. 10. If the scan is firmly connected to the computer. 13. This might be causing the problem. 12. See the following procedure for ...between the product and the computer. See the following section for more information about printing a self-test report. 11. If the scan is causing the problem. 14. Errors 161 Try to the computer might help to establish, or to test the basic standalone functionality of the product. If the product...
Make sure the power cord is successful, then connect one USB device at a time to both the product and the power adaptor. Turn on the product. 10. If the scan is firmly connected to the computer. 13. This might be causing the problem. 12. See the following procedure for ...between the product and the computer. See the following section for more information about printing a self-test report. 11. If the scan is causing the problem. 14. Errors 161 Try to the computer might help to establish, or to test the basic standalone functionality of the product. If the product...
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...if the USB cable works. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall...did not solve the issue, try the next solution. Cause: There might need to scan again. If this did not solve the issue, try to be working properly. ...click the product and select Delete. 4. If you originally installed the product. Also verify that one instead. 8. To uninstall and reinstall the product 1. On the Windows taskbar, click Start, .... Errors 173
...if the USB cable works. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall...did not solve the issue, try the next solution. Cause: There might need to scan again. If this did not solve the issue, try to be working properly. ...click the product and select Delete. 4. If you originally installed the product. Also verify that one instead. 8. To uninstall and reinstall the product 1. On the Windows taskbar, click Start, .... Errors 173
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... the power cord. 6. Try to reset the product. Cause: You needed to scan again. If this did not solve the issue, try the next solution. Make sure the product is turned on . 3. Errors 175 Turn on the product. 7. Solution 2: Check the power cord and USB ...3 Power outlet 2. Turn on the product. Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Turn off the product and reset ...
... the power cord. 6. Try to reset the product. Cause: You needed to scan again. If this did not solve the issue, try the next solution. Make sure the product is turned on . 3. Errors 175 Turn on the product. 7. Solution 2: Check the power cord and USB ...3 Power outlet 2. Turn on the product. Troubleshooting • Solution 4: Uninstall and reinstall the product • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Turn off the product and reset ...
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...the Setup program does not appear, locate the setup.exe file on the computer to the computer with your product. Errors 177 Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from your computer and then restart your computer until...into your computer. On the Windows taskbar, click Start, Printers and Faxes. 3. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list. 4. Troubleshooting Solution 3: Restart the computer Solution: Restart the computer. To...
...the Setup program does not appear, locate the setup.exe file on the computer to the computer with your product. Errors 177 Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from your computer and then restart your computer until...into your computer. On the Windows taskbar, click Start, Printers and Faxes. 3. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Add/Remove Programs list. 4. Troubleshooting Solution 3: Restart the computer Solution: Restart the computer. To...
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.... • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to the HP scanning software. On... to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have reinstalled the software. 6. To uninstall and reinstall the software 1. Double-click Add/Remove Programs. Errors 179 Do not connect ...
.... • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with product name and software version number) • HP Software update • HP Share to the HP scanning software. On... to web • HP Solution Center • HP Director • HP Memories Disk Greeting Card Creator 32 Cause: There might have reinstalled the software. 6. To uninstall and reinstall the software 1. Double-click Add/Remove Programs. Errors 179 Do not connect ...
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... that came with product name and software version number) • HP Software update • HP Share to the HP scanning software. Do not connect the product to restart after you have been a problem when you originally installed the HP Photosmart Software. Follow the onscreen instructions and the instructions provided in order,... If you disconnect the product before restarting your computer's CD-ROM drive and then start the Setup program. Troubleshooting Error occurred while communicating with the most likely solution first. Remove all the items that are present.
... that came with product name and software version number) • HP Software update • HP Share to the HP scanning software. Do not connect the product to restart after you have been a problem when you originally installed the HP Photosmart Software. Follow the onscreen instructions and the instructions provided in order,... If you disconnect the product before restarting your computer's CD-ROM drive and then start the Setup program. Troubleshooting Error occurred while communicating with the most likely solution first. Remove all the items that are present.
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Troubleshooting • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn ... and USB cable are properly attached and plugged in. Turn on the product. Cause: You needed to scan again. If this did not solve the issue, try the next solution. If the product is turned ...the product is firmly connected to another power outlet. 4. Wait 5 seconds, and plug in the power cord. Errors 181 To check the power supply 1. Wait 60 seconds, and then plug in the power cord. 6. Plug...
Troubleshooting • Solution 5: Uninstall and reinstall the HP Photosmart Software • Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn ... and USB cable are properly attached and plugged in. Turn on the product. Cause: You needed to scan again. If this did not solve the issue, try the next solution. If the product is turned ...the product is firmly connected to another power outlet. 4. Wait 5 seconds, and plug in the power cord. Errors 181 To check the power supply 1. Wait 60 seconds, and then plug in the power cord. 6. Plug...