Users Manual - English
Page 3
...Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your Brother product. You can check here for Brother driver updates. and, ■ will be made from your receipt; ■ may serve as the original owner of a Brother... an insurance claim by you in the event of a Brother authorized service center, call 1-800-284-4357. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to...
...Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your Brother product. You can check here for Brother driver updates. and, ■ will be made from your receipt; ■ may serve as the original owner of a Brother... an insurance claim by you in the event of a Brother authorized service center, call 1-800-284-4357. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to...
Users Manual - English
Page 23
... routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Document jams 13-5 Document is jammed in the top of the ADF unit ... 13-5 Document is jammed inside the ADF unit ... Uninstalling the handset and handset cradle ..... 13-30 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register .......A-3 Registering the Distinctive Ring pattern A-4 Turning off the Distinctive...
... routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Document jams 13-5 Document is jammed in the top of the ADF unit ... 13-5 Document is jammed inside the ADF unit ... Uninstalling the handset and handset cradle ..... 13-30 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register .......A-3 Registering the Distinctive Ring pattern A-4 Turning off the Distinctive...
Users Manual - English
Page 135
...'s Guide on page 12-2 in the drive (slot) that is a problem with the types of the machine from your computer You can easily identify and troubleshoot any difficulties. No File-This message will appear if you are working with images that are familiar with the media drive. To clear this error...
...'s Guide on page 12-2 in the drive (slot) that is a problem with the types of the machine from your computer You can easily identify and troubleshoot any difficulties. No File-This message will appear if you are working with images that are familiar with the media drive. To clear this error...
Users Manual - English
Page 144
.... ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused a communication error. Try the call . 13 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE is not in the machine's memory. Lift the scanner cover and then close it again. Data Remaining Print data remains.... The most problems by yourself. If the problem continues, call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Press Stop/Exit. If you bought the machine. Connection Fail You tried to the machine. 13...
.... ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused a communication error. Try the call . 13 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE is not in the machine's memory. Lift the scanner cover and then close it again. Data Remaining Print data remains.... The most problems by yourself. If the problem continues, call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Press Stop/Exit. If you bought the machine. Connection Fail You tried to the machine. 13...
Users Manual - English
Page 145
...While memory is available, black and white faxes will stop all print operations. No File The media card in Use The machine is empty. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 2 DR Mode in the media drive does not contain a .JPG file. Media Error The media card is ...fax be sent as a black and white fax. Low Temperature The print head is not properly installed. Near Empty One or more of ink. If a sending machine has a color fax, the machine's 'handshake' will be received into memory. ERROR MESSAGES ERROR MESSAGE CAUSE Document Jam The document...
...While memory is available, black and white faxes will stop all print operations. No File The media card in Use The machine is empty. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 2 DR Mode in the media drive does not contain a .JPG file. Media Error The media card is ...fax be sent as a black and white fax. Low Temperature The print head is not properly installed. Near Empty One or more of ink. If a sending machine has a color fax, the machine's 'handshake' will be received into memory. ERROR MESSAGES ERROR MESSAGE CAUSE Document Jam The document...
Users Manual - English
Page 146
... is jammed inside the machine on page 13-7.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 13 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE No The number you can turn off Fax Storage. (See Setting Fax Storage on page 13-6. Verify the number and try... is jammed in progress finish and then try again. Wrong Paper Size Paper is not programmed. ACTION Add paper, and then press Black Start or Color Start. See Printer jam or paper jam on page 6-3.) -OR- ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is out of Memory ...
... is jammed inside the machine on page 13-7.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 13 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE No The number you can turn off Fax Storage. (See Setting Fax Storage on page 13-6. Verify the number and try... is jammed in progress finish and then try again. Wrong Paper Size Paper is not programmed. ACTION Add paper, and then press Black Start or Color Start. See Printer jam or paper jam on page 6-3.) -OR- ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is out of Memory ...
Users Manual - English
Page 147
... source for several minutes and then reconnect it . The LCD will be forwarded. 4. Press Menu/Set, 9, 0, 1. 2. Please see PC-FAX sending on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4 Press Menu/Set, 2, 5, 1. 2. Enter the fax number to which faxes will ask if you cannot enter fax transfer mode. 3. Using ▲...
... source for several minutes and then reconnect it . The LCD will be forwarded. 4. Press Menu/Set, 9, 0, 1. 2. Please see PC-FAX sending on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4 Press Menu/Set, 2, 5, 1. 2. Enter the fax number to which faxes will ask if you cannot enter fax transfer mode. 3. Using ▲...
Users Manual - English
Page 148
Press Stop/Exit. Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Document jams If the document is jammed, follow the steps below. Press Stop/Exit. 13 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Press Stop/Exit. Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Document jams If the document is jammed, follow the steps below. Press Stop/Exit. 13 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
Page 149
Paper Tray 2 Pull out the jammed paper to remove it . Paper is jammed in the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 6 Printer jam or paper jam Remove the jammed paper depending on where it is jammed inside the paper tray 1 Pull the paper tray out of the machine, and then close it . Jammed paper 3 Reset the machine by lifting the scanner cover from the right hand side of the machine.
Paper Tray 2 Pull out the jammed paper to remove it . Paper is jammed in the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 6 Printer jam or paper jam Remove the jammed paper depending on where it is jammed inside the paper tray 1 Pull the paper tray out of the machine, and then close it . Jammed paper 3 Reset the machine by lifting the scanner cover from the right hand side of the machine.
Users Manual - English
Page 150
Remove any jammed paper from inside the machine 1 Remove the jam clear cover. Scanner Cover If the paper is jammed inside the machine. Jam Clear Cover 2 Close the jam clear cover. 3 Lift the scanner cover from the right-hand side of the machine. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to take out the paper. 13 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the machine until it locks securely into the open position.
Remove any jammed paper from inside the machine 1 Remove the jam clear cover. Scanner Cover If the paper is jammed inside the machine. Jam Clear Cover 2 Close the jam clear cover. 3 Lift the scanner cover from the right-hand side of the machine. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to take out the paper. 13 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the machine until it locks securely into the open position.
Users Manual - English
Page 151
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 8 Gently push the scanner cover support down and close the scanner cover. 4 Close the scanner cover by lifting it to release the lock.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 8 Gently push the scanner cover support down and close the scanner cover. 4 Close the scanner cover by lifting it to release the lock.
Users Manual - English
Page 152
The Brother Solutions Center offers the latest FAQs and troubleshooting tips. The machine prints blank pages. In the printer driver 'Basic' tab, click 'Settings,' and check 'Enhanced Normal Printing.' SUGGESTIONS Check the interface cable connection .... If you are having difficulty with your machine If you are using the recommended types of plain paper. DIFFICULTY Printing No printout Poor quality print. One or more ink cartridges are fresh. Printed text or images are stacked. Cartridge expiration dates are printed on page 1-9.) The recommended environment for Macintosh®...
The Brother Solutions Center offers the latest FAQs and troubleshooting tips. The machine prints blank pages. In the printer driver 'Basic' tab, click 'Settings,' and check 'Enhanced Normal Printing.' SUGGESTIONS Check the interface cable connection .... If you are having difficulty with your machine If you are using the recommended types of plain paper. DIFFICULTY Printing No printout Poor quality print. One or more ink cartridges are fresh. Printed text or images are stacked. Cartridge expiration dates are printed on page 1-9.) The recommended environment for Macintosh®...
Users Manual - English
Page 153
... not working properly. Check 'Reverse Order' in the Basic tab of quality in 1 Check that only one type and size of the page. Machine cannot perform '2 in the printer driver 'Basic' tab. Print... top and bottom of the printed page. The sender's scanner may improve the print speed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 10 Make sure you want to see if the same problem occurs...flap. (See How to run. If the copy looks good then the problem is not full color in Software User's Guide on page 1-9.) Printing appears dirty or ink seems to load neatly. driver...
... not working properly. Check 'Reverse Order' in the Basic tab of quality in 1 Check that only one type and size of the page. Machine cannot perform '2 in the printer driver 'Basic' tab. Print... top and bottom of the printed page. The sender's scanner may improve the print speed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 10 Make sure you want to see if the same problem occurs...flap. (See How to run. If the copy looks good then the problem is not full color in Software User's Guide on page 1-9.) Printing appears dirty or ink seems to load neatly. driver...
Users Manual - English
Page 154
... machine may be out of Compatibility to check your scanner is still no ringing when you frequently encounter interference on page 13-23.) 13 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Make a copy to Basic. (See Setting Dial Tone on page 6-3.) Left and Right margins are secure. If possible, call your ...company to check that the Fax mode on page 3-1.) key is illuminated. (See How to enter Fax Ask the other person to send the color fax again. (See Replacing the ink cartridges on the machine labeled LINE and make sure that Fax Storage is probably temporary noise or static ...
... machine may be out of Compatibility to check your scanner is still no ringing when you frequently encounter interference on page 13-23.) 13 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Make a copy to Basic. (See Setting Dial Tone on page 6-3.) Left and Right margins are secure. If possible, call your ...company to check that the Fax mode on page 3-1.) key is illuminated. (See How to enter Fax Ask the other person to send the color fax again. (See Replacing the ink cartridges on the machine labeled LINE and make sure that Fax Storage is probably temporary noise or static ...
Users Manual - English
Page 155
...system industry and is common to Easy Receive ON, it may create a problem sending or receiving faxes. Make sure the Brother TWAIN/WIA driver is ( 51). TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 12 Try avoiding this problem. If you answered on an extension phone, press your machine is... appear while scanning. Your machine may see vertical streaks on a single, shared line with your machine, it is crucial to sounds. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. Deactivate the fax by turning Easy Receive to the machine. DIFFICULTY SUGGESTIONS...
...system industry and is common to Easy Receive ON, it may create a problem sending or receiving faxes. Make sure the Brother TWAIN/WIA driver is ( 51). TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 12 Try avoiding this problem. If you answered on an extension phone, press your machine is... appear while scanning. Your machine may see vertical streaks on a single, shared line with your machine, it is crucial to sounds. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. Deactivate the fax by turning Easy Receive to the machine. DIFFICULTY SUGGESTIONS...
Users Manual - English
Page 156
... must take out the media card before you continue. Wait a while and then try connecting the machine to turn them on page 2-10.) 13 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Install the Windows® 2000 update. Network Difficulties I cannot print over the Network Make sure your current Network settings. (See Printing reports...
... must take out the media card before you continue. Wait a while and then try connecting the machine to turn them on page 2-10.) 13 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Install the Windows® 2000 update. Network Difficulties I cannot print over the Network Make sure your current Network settings. (See Printing reports...
Users Manual - English
Page 157
... line. Miscellaneous 1.Compatibility ■ Basic reduces the modem speed to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 14
... line. Miscellaneous 1.Compatibility ■ Basic reduces the modem speed to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 14
Users Manual - English
Page 158
...You can start the cleaning process manually if needed. If you get a horizontal line in the text or graphics on page i). 13 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Caution Do NOT touch the print head. The machine will go back to select Cleaning. Press Menu/Set. 3 Press ▲ ...the print head at once. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses ink unnecessarily. ...
...You can start the cleaning process manually if needed. If you get a horizontal line in the text or graphics on page i). 13 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Caution Do NOT touch the print head. The machine will go back to select Cleaning. Press Menu/Set. 3 Press ▲ ...the print head at once. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses ink unnecessarily. ...
Users Manual - English
Page 159
... 5 Check the sheet to Step 10. -OR- Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 16 OK Poor The LCD will ask you can check this by following these steps. Press Menu/Set. 4 Press Color Start. Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the... quality of the four color blocks on your output, some of the nozzles may be clogged. Checking the print quality...
... 5 Check the sheet to Step 10. -OR- Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 16 OK Poor The LCD will ask you can check this by following these steps. Press Menu/Set. 4 Press Color Start. Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the... quality of the four color blocks on your output, some of the nozzles may be clogged. Checking the print quality...
Users Manual - English
Page 160
...replace the ink cartridge for Black or three colors with a problem. Caution Do NOT touch the print head. The machine will start printing the Print Quality Check Sheet again and then return to Step 5. 10 Press Stop/Exit. If you still see Brother numbers on the cartridge package has passed....(Yes). Start Cleaning? 1.Yes 2.No The machine will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 13 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Or, the ink may void the print head's warranty. After the print head nozzle is finished, press...
...replace the ink cartridge for Black or three colors with a problem. Caution Do NOT touch the print head. The machine will start printing the Print Quality Check Sheet again and then return to Step 5. 10 Press Stop/Exit. If you still see Brother numbers on the cartridge package has passed....(Yes). Start Cleaning? 1.Yes 2.No The machine will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 13 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Or, the ink may void the print head's warranty. After the print head nozzle is finished, press...