Users Manual - English
Page 3
... the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your receipt; ■ may serve as the original owner of a Brother authorized service center, call the country where you...Brother International Corporation, you bought the machine. i Brother numbers IMPORTANT For technical help us notify you of enhancements to register your new product, register on-line at http://www.brother.com/registration/ Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your product with Brother...
... the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your receipt; ■ may serve as the original owner of a Brother authorized service center, call the country where you...Brother International Corporation, you bought the machine. i Brother numbers IMPORTANT For technical help us notify you of enhancements to register your new product, register on-line at http://www.brother.com/registration/ Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your product with Brother...
Users Manual - English
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... routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Document jams 13-5 Document is jammed in the top of the ADF unit ... 13-5 Document is jammed inside the ADF unit ... Uninstalling the handset and handset cradle ..... 13-30 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register .......A-3 Registering the Distinctive Ring pattern A-4 Turning off the Distinctive...
... routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Document jams 13-5 Document is jammed in the top of the ADF unit ... 13-5 Document is jammed inside the ADF unit ... Uninstalling the handset and handset cradle ..... 13-30 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register .......A-3 Registering the Distinctive Ring pattern A-4 Turning off the Distinctive...
Users Manual - English
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... page 12-2 in the media drive (slot) of the machine from your attention. Using PhotoCapture Center™ from your computer You can easily identify and troubleshoot any difficulties. To clear this error, take out the media card. Out of Memory-This message will appear if you try to get your PC...
... page 12-2 in the media drive (slot) of the machine from your attention. Using PhotoCapture Center™ from your computer You can easily identify and troubleshoot any difficulties. To clear this error, take out the media card. Out of Memory-This message will appear if you try to get your PC...
Users Manual - English
Page 144
...occur. The USB cable was unplugged while the computer was sending the data to check your phone line. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must be made from your machine identifies the problem and displays an error message..... Re-start printing from within that country. Calls must call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused a communication error. Try the...
...occur. The USB cable was unplugged while the computer was sending the data to check your phone line. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must be made from your machine identifies the problem and displays an error message..... Re-start printing from within that country. Calls must call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused a communication error. Try the...
Users Manual - English
Page 145
...and supplies on page ii.) Take out the ink cartridge and put it in again seating it , the color fax will be received into memory as black and white. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is empty. If the sending ...color fax will stop all print operations. ACTION See Using the ADF (automatic document feeder) on page 1-6. Low Temperature The print head is not properly installed. The document is jammed in Use The machine is working. DR Mode in the machine. No File The media card in the correct position. TROUBLESHOOTING...
...and supplies on page ii.) Take out the ink cartridge and put it in again seating it , the color fax will be received into memory as black and white. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is empty. If the sending ...color fax will stop all print operations. ACTION See Using the ADF (automatic document feeder) on page 1-6. Low Temperature The print head is not properly installed. The document is jammed in Use The machine is working. DR Mode in the machine. No File The media card in the correct position. TROUBLESHOOTING...
Users Manual - English
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...on page 13-7.) Reload the correct size of paper. Wrong Paper Size Paper is busy. ACTION Add paper, and then press Black Start or Color Start. Clear the data in the machine. Paper Jam Paper is jammed in the memory. Set up the Speed-Dial number. (See Storing ...again. -OR- Out of Memory The machine's memory is out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 13 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is full. Not Registered You tried to access a Speed-Dial number...
...on page 13-7.) Reload the correct size of paper. Wrong Paper Size Paper is busy. ACTION Add paper, and then press Black Start or Color Start. Clear the data in the machine. Paper Jam Paper is jammed in the memory. Set up the Speed-Dial number. (See Storing ...again. -OR- Out of Memory The machine's memory is out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 13 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is full. Not Registered You tried to access a Speed-Dial number...
Users Manual - English
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... Menu/Set, 2, 5, 1. 2. To keep all faxes to another fax machine. Please see PC-FAX sending on page 6-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4 Transfer faxes to another fax machine by pressing Menu/Set, 9, 0, 2 in the machine's memory, press 2. 4. You can transfer them to another...
... Menu/Set, 2, 5, 1. 2. To keep all faxes to another fax machine. Please see PC-FAX sending on page 6-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4 Transfer faxes to another fax machine by pressing Menu/Set, 9, 0, 2 in the machine's memory, press 2. 4. You can transfer them to another...
Users Manual - English
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Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit. Press Stop/Exit. 13 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is jammed, follow the steps below. Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover.
Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit. Press Stop/Exit. 13 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is jammed, follow the steps below. Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover.
Users Manual - English
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 6 Printer jam or paper jam Remove the jammed paper depending on where it is jammed inside the paper tray 1 Pull the paper tray out of the machine, and then close it . Paper is jammed in the machine. Paper Tray 2 Pull out the jammed paper to remove it . Jammed paper 3 Reset the machine by lifting the scanner cover from the right hand side of the machine.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 6 Printer jam or paper jam Remove the jammed paper depending on where it is jammed inside the paper tray 1 Pull the paper tray out of the machine, and then close it . Paper is jammed in the machine. Paper Tray 2 Pull out the jammed paper to remove it . Jammed paper 3 Reset the machine by lifting the scanner cover from the right hand side of the machine.
Users Manual - English
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Scanner Cover If the paper is jammed inside the machine. Jam Clear Cover 2 Close the jam clear cover. 3 Lift the scanner cover from the power source so you can move the print head to take out the paper. 13 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the machine from the right-hand side of the machine. Remove any jammed paper from inside the machine 1 Remove the jam clear cover. Pull the jammed paper out of the machine until it locks securely into the open position.
Scanner Cover If the paper is jammed inside the machine. Jam Clear Cover 2 Close the jam clear cover. 3 Lift the scanner cover from the power source so you can move the print head to take out the paper. 13 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the machine from the right-hand side of the machine. Remove any jammed paper from inside the machine 1 Remove the jam clear cover. Pull the jammed paper out of the machine until it locks securely into the open position.
Users Manual - English
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Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 8 4 Close the scanner cover by lifting it to release the lock.
Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 8 4 Close the scanner cover by lifting it to release the lock.
Users Manual - English
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... envelopes and post cards on both the machine and your machine, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. The machine prints blank pages. Printed text or images are printed on page 13-15.) Try ...using the recommended types of paper you are fresh. One or more ink cartridges are empty. (See Replacing the ink cartridges...
... envelopes and post cards on both the machine and your machine, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. The machine prints blank pages. Printed text or images are printed on page 13-15.) Try ...using the recommended types of paper you are fresh. One or more ink cartridges are empty. (See Replacing the ink cartridges...
Users Manual - English
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... driver. Please use at one type and size of paper is probably the phone line and not your application (Such as 256 color), True2Life® will not work. Printed pages are not stacked Make sure you want to reduce the print resolution. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 -...driver setting may be caused by static or interference on page 1-9.) Don't handle the paper until the ink is not full color in 1 Check that only one time. Try to print more quickly, set the Borderless feature off . DIFFICULTY SUGGESTIONS Printing (Continued) Smudged stain at the ...
... driver. Please use at one type and size of paper is probably the phone line and not your application (Such as 256 color), True2Life® will not work. Printed pages are not stacked Make sure you want to reduce the print resolution. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 -...driver setting may be caused by static or interference on page 1-9.) Don't handle the paper until the ink is not full color in 1 Check that only one time. Try to print more quickly, set the Borderless feature off . DIFFICULTY SUGGESTIONS Printing (Continued) Smudged stain at the ...
Users Manual - English
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... or nearly empty, and then ask the other party to Basic. (See Setting Dial Tone on page 13-23.) 13 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you frequently encounter interference on the phone line, try to change the menu setting of Compatibility to check that Fax...) Transmission Verification Report says 'Result:NG' or 'Result:ERROR'. Try sending the fax again. Make a copy to check the line. Replace the color ink cartridges that the telephone line cord is connected to OFF. (See Setting Fax Storage on page 6-3.) Left and Right margins are secure. If...
... or nearly empty, and then ask the other party to Basic. (See Setting Dial Tone on page 13-23.) 13 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you frequently encounter interference on the phone line, try to change the menu setting of Compatibility to check that Fax...) Transmission Verification Report says 'Result:NG' or 'Result:ERROR'. Try sending the fax again. Make a copy to check the line. Replace the color ink cartridges that the telephone line cord is connected to OFF. (See Setting Fax Storage on page 6-3.) Left and Right margins are secure. If...
Users Manual - English
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...using the scanner glass. (See Using the scanner glass on the CD-ROM. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 12 When your business, we recommend a separate phone line with custom features. Make sure the Brother TWAIN/WIA driver is crucial to all devices that the Copy on the line...source. If your Fax Receive Code (default setting is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. If you are sending or receiving a fax message while a custom feature signal comes through on page 9-1.) key is ( 51...
...using the scanner glass. (See Using the scanner glass on the CD-ROM. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 12 When your business, we recommend a separate phone line with custom features. Make sure the Brother TWAIN/WIA driver is crucial to all devices that the Copy on the line...source. If your Fax Receive Code (default setting is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. If you are sending or receiving a fax message while a custom feature signal comes through on page 9-1.) key is ( 51...
Users Manual - English
Page 156
... you have to unplug the power cord of the machine to eject the media card, it means the card is on page 2-10.) 13 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Network Difficulties I cannot print over the Network Make sure your hub using a wireless connection or are using a different cable. Other Difficulties Cannot...
... you have to unplug the power cord of the machine to eject the media card, it means the card is on page 2-10.) 13 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Network Difficulties I cannot print over the Network Make sure your hub using a wireless connection or are using a different cable. Other Difficulties Cannot...
Users Manual - English
Page 157
... fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 14 Press Menu/Set. 3 Press Stop/Exit. Compatibility If you are having difficulty sending or receiving a fax due to possible interference...
... fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 14 Press Menu/Set. 3 Press Stop/Exit. Compatibility If you are having difficulty sending or receiving a fax due to possible interference...
Users Manual - English
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...back to standby mode automatically. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning the print head consumes ink....void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. If you get a horizontal line in the text or graphics on page i). 13 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 3 Press ▲ or ▼ to select Cleaning. The machine ...
...back to standby mode automatically. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning the print head consumes ink....void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to select Black, Color or All. If you get a horizontal line in the text or graphics on page i). 13 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 3 Press ▲ or ▼ to select Cleaning. The machine ...
Users Manual - English
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Press Menu/Set. 4 Press Color Start. Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the...as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 16 Checking the print quality If faded or streaked colors and text appears on your output, some of the four color blocks on the sheet. 7 If all lines are clear and visible,...9650; or ▼ to select Test Print. You can see if the quality is OK for black and three colors. OK Poor The LCD will ask you can check this by following these steps.
Press Menu/Set. 4 Press Color Start. Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the...as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 16 Checking the print quality If faded or streaked colors and text appears on your output, some of the four color blocks on the sheet. 7 If all lines are clear and visible,...9650; or ▼ to select Test Print. You can see if the quality is OK for black and three colors. OK Poor The LCD will ask you can check this by following these steps.
Users Manual - English
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... for the new ink cartridge. If ink is cleaned, the horizontal lines are gone. 13 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you still see Brother numbers on the cartridge package has passed. 8 Press 2 (No) for the clogged color. (Perhaps the ink cartridge was in this . Caution Do NOT touch the print head. When...
... for the new ink cartridge. If ink is cleaned, the horizontal lines are gone. 13 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you still see Brother numbers on the cartridge package has passed. 8 Press 2 (No) for the clogged color. (Perhaps the ink cartridge was in this . Caution Do NOT touch the print head. When...