Users Manual - English
Page 23
13 Troubleshooting and routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Document jams 13-5 Document is jammed in the top of the ADF unit ... 13-5 Document is jammed inside the ADF ... the handset and handset cradle ..... 13-30 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register .......A-3 Registering the Distinctive Ring pattern A-4 Turning off the Distinctive...
13 Troubleshooting and routine maintenance 13-1 Troubleshooting 13-1 Error messages 13-1 Document jams 13-5 Document is jammed in the top of the ADF unit ... 13-5 Document is jammed inside the ADF ... the handset and handset cradle ..... 13-30 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register .......A-3 Registering the Distinctive Ring pattern A-4 Turning off the Distinctive...
Users Manual - English
Page 144
...an error message. You can correct most common error messages are shown below. Try the call . 13 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE is not closed completely. Data Remaining Print data remains in the machine's memory. Re-start printing from within that ...Visit us at http://solutions.brother.com. Connection Fail You tried to poll a fax machine that is being printed. Press Stop/Exit. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Error messages As...
...an error message. You can correct most common error messages are shown below. Try the call . 13 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE is not closed completely. Data Remaining Print data remains in the machine's memory. Re-start printing from within that ...Visit us at http://solutions.brother.com. Connection Fail You tried to poll a fax machine that is being printed. Press Stop/Exit. 13 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Error messages As...
Users Manual - English
Page 145
.... (See Replacing the ink cartridges on page 13-26.) Allow the machine to Distinctive Ring mode. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 2 DR Mode in Use The machine is empty. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is set to warm up.... will be received into memory as a black and white fax. High Temperature The print head is not properly installed. If a sending machine has a color fax, the machine's 'handshake' will stop all print operations. If the sending machine has the ability to cool down. The machine will request that ...
.... (See Replacing the ink cartridges on page 13-26.) Allow the machine to Distinctive Ring mode. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 2 DR Mode in Use The machine is empty. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is set to warm up.... will be received into memory as a black and white fax. High Temperature The print head is not properly installed. If a sending machine has a color fax, the machine's 'handshake' will stop all print operations. If the sending machine has the ability to cool down. The machine will request that ...
Users Manual - English
Page 146
... Wrong Paper Size Paper is not programmed. See Printer jam or paper jam on page 13-6. ACTION Add paper, and then press Black Start or Color Start. Not Registered You tried to access a Speed-Dial number that are in the memory. (See Printing a fax from the memory on page... inside the machine on page 13-7.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 13 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE No The number you can turn off Fax Storage. (See Setting Fax Storage on page 6-3.) -OR- To gain extra memory, you...
... Wrong Paper Size Paper is not programmed. See Printer jam or paper jam on page 13-6. ACTION Add paper, and then press Black Start or Color Start. Not Registered You tried to access a Speed-Dial number that are in the memory. (See Printing a fax from the memory on page... inside the machine on page 13-7.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 13 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE No The number you can turn off Fax Storage. (See Setting Fax Storage on page 6-3.) -OR- To gain extra memory, you...
Users Manual - English
Page 147
Please see PC-FAX sending on page 6-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4 You can move the faxes from the power source for several minutes, and then reconnect it . To keep all faxes to Scan The machine ...
Please see PC-FAX sending on page 6-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 4 You can move the faxes from the power source for several minutes, and then reconnect it . To keep all faxes to Scan The machine ...
Users Manual - English
Page 148
Press Stop/Exit. 13 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover.
Press Stop/Exit. 13 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed in the top of the ADF unit 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover.
Users Manual - English
Page 149
Paper is jammed in the machine. Jammed paper 3 Reset the machine by lifting the scanner cover from the right hand side of the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 6 Paper Tray 2 Pull out the jammed paper to remove it . Printer jam or paper jam Remove the jammed paper depending on where it is jammed inside the paper tray 1 Pull the paper tray out of the machine, and then close it .
Paper is jammed in the machine. Jammed paper 3 Reset the machine by lifting the scanner cover from the right hand side of the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 6 Paper Tray 2 Pull out the jammed paper to remove it . Printer jam or paper jam Remove the jammed paper depending on where it is jammed inside the paper tray 1 Pull the paper tray out of the machine, and then close it .
Users Manual - English
Page 150
Paper is jammed underneath the print head, disconnect the machine from inside the machine 1 Remove the jam clear cover. Remove any jammed paper from the power source so you can move the print head to take out the paper. 13 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Jam Clear Cover 2 Close the jam clear cover. 3 Lift the scanner cover from the right-hand side of the machine. Pull the jammed paper out of the machine until it locks securely into the open position. Scanner Cover If the paper is jammed inside the machine.
Paper is jammed underneath the print head, disconnect the machine from inside the machine 1 Remove the jam clear cover. Remove any jammed paper from the power source so you can move the print head to take out the paper. 13 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Jam Clear Cover 2 Close the jam clear cover. 3 Lift the scanner cover from the right-hand side of the machine. Pull the jammed paper out of the machine until it locks securely into the open position. Scanner Cover If the paper is jammed inside the machine.
Users Manual - English
Page 151
Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 8 4 Close the scanner cover by lifting it to release the lock.
Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 8 4 Close the scanner cover by lifting it to release the lock.
Users Manual - English
Page 152
...Characters and lines are skewed. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. DIFFICULTY Printing No printout Poor.... (See How to load paper, envelopes and post cards on page 1-14.) 13 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clean the print head. (See Cleaning the print head on page 13-15.) Check the printing ...connection on the package. Cartridge expiration dates are printed on both the machine and your computer. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 13-26.)...
...Characters and lines are skewed. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. DIFFICULTY Printing No printout Poor.... (See How to load paper, envelopes and post cards on page 1-14.) 13 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clean the print head. (See Cleaning the print head on page 13-15.) Check the printing ...connection on the package. Cartridge expiration dates are printed on both the machine and your computer. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 13-26.)...
Users Manual - English
Page 153
... Printing'. Print speed is probably the phone line and not your application (Such as 256 color), True2Life® will not work. Highest resolution needs longer data processing, transfer and printing ...uncheck the True2Life®. Try setting the Display setting to reduce the print resolution. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 10 If the copy looks good then the problem is too slow.... multiple pages Make sure the paper is loaded in 1 Check that only one time. Please use at one type and size of sentences are using the paper support flap. (See ...
... Printing'. Print speed is probably the phone line and not your application (Such as 256 color), True2Life® will not work. Highest resolution needs longer data processing, transfer and printing ...uncheck the True2Life®. Try setting the Display setting to reduce the print resolution. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 10 If the copy looks good then the problem is too slow.... multiple pages Make sure the paper is loaded in 1 Check that only one time. Please use at one type and size of sentences are using the paper support flap. (See ...
Users Manual - English
Page 154
...of Compatibility to On. Sending Faxes Machine cannot send a fax Make sure that the Fax mode on page 3-1.) key is connected to send the color fax again. (See Replacing the ink cartridges on page 13-26.) Check that all telephone connections are secure. pages from the scanner glass (...on page 13-14.) Check that the telephone line cord is connected to OFF. (See Setting Fax Storage on page 13-23.) 13 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode on Auto Reduction. (See Printing a reduced incoming fax (Auto off or a ...
...of Compatibility to On. Sending Faxes Machine cannot send a fax Make sure that the Fax mode on page 3-1.) key is connected to send the color fax again. (See Replacing the ink cartridges on page 13-26.) Check that all telephone connections are secure. pages from the scanner glass (...on page 13-14.) Check that the telephone line cord is connected to OFF. (See Setting Fax Storage on page 13-23.) 13 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode on Auto Reduction. (See Printing a reduced incoming fax (Auto off or a ...
Users Manual - English
Page 155
...machine is selected as CNG Tone. This condition is related to the telephone system industry and is set to the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 12 If you may mistakenly interpret certain voices or music on the line, the signal can temporarily interrupt or ...your Fax Receive Code (default setting is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. DIFFICULTY SUGGESTIONS Handling Incoming Calls The machine 'Hears' Voice as the primary source. Your machine may see vertical...
...machine is selected as CNG Tone. This condition is related to the telephone system industry and is set to the machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 12 If you may mistakenly interpret certain voices or music on the line, the signal can temporarily interrupt or ...your Fax Receive Code (default setting is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. DIFFICULTY SUGGESTIONS Handling Incoming Calls The machine 'Hears' Voice as the primary source. Your machine may see vertical...
Users Manual - English
Page 156
... your current Network settings. (See Printing reports on page 8-1.) Reconnect the LAN cable to the hub to a different port on page 2-10.) 13 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Other Difficulties Cannot see the LCD clearly. (If you try to see the Quick Setup Guide. If not, do not work properly. Wait a while and...
... your current Network settings. (See Printing reports on page 8-1.) Reconnect the LAN cable to the hub to a different port on page 2-10.) 13 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Other Difficulties Cannot see the LCD clearly. (If you try to see the Quick Setup Guide. If not, do not work properly. Wait a while and...
Users Manual - English
Page 157
Compatibility If you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 14 Miscellaneous 1.Compatibility ■ Basic reduces the modem speed to select Normal (or Basic). Press Menu/Set. 3 Press Stop/Exit. The machine adjusts the ...
Compatibility If you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 14 Miscellaneous 1.Compatibility ■ Basic reduces the modem speed to select Normal (or Basic). Press Menu/Set. 3 Press Stop/Exit. The machine adjusts the ...
Users Manual - English
Page 158
You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning the print head consumes ink. Caution Do NOT touch the print ... the cleaning process manually if needed. If you get a horizontal line in the text or graphics on page i). 13 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. Cleaning too often uses ink unnecessarily. The machine will clean the print head. Touching the print head may cause permanent...
You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning the print head consumes ink. Caution Do NOT touch the print ... the cleaning process manually if needed. If you get a horizontal line in the text or graphics on page i). 13 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. Cleaning too often uses ink unnecessarily. The machine will clean the print head. Touching the print head may cause permanent...
Users Manual - English
Page 159
...and looking at the nozzle check pattern. 1 Press Ink. 2 Press ▲ or ▼ to select Test Print. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 16 OK Poor The LCD will ask you can check this by following these steps. The machine begins printing the Print Quality Check Sheet... see missing short lines as shown below, press 2 (No). You can see if the quality is OK for black and three colors. Press Menu/Set. 4 Press Color Start. Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged....
...and looking at the nozzle check pattern. 1 Press Ink. 2 Press ▲ or ▼ to select Test Print. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 16 OK Poor The LCD will ask you can check this by following these steps. The machine begins printing the Print Quality Check Sheet... see missing short lines as shown below, press 2 (No). You can see if the quality is OK for black and three colors. Press Menu/Set. 4 Press Color Start. Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged....
Users Manual - English
Page 160
... touch the print head. The LCD shows: Press 1 (Yes). If ink is cleaned, the horizontal lines are gone. 13 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may not have been stored properly before use.) After replacing the ink cartridge, check it ...missing after the fifth cleaning and test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this . When a print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date...
... touch the print head. The LCD shows: Press 1 (Yes). If ink is cleaned, the horizontal lines are gone. 13 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may not have been stored properly before use.) After replacing the ink cartridge, check it ...missing after the fifth cleaning and test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in this . When a print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date...
Users Manual - English
Page 161
Press Menu/Set. 4 Press Black Start or Color Start. If another test print number is a better match for either 600 dpi or 1200 dpi, press 2 (No) to select it. 6 For 600 dpi, press ... the Alignment Check Sheet. The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to Step 8. -OR- TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 18 Checking the printing alignment You should rarely need to adjust the printing alignment however, if after transporting the machine your printed text becomes...
Press Menu/Set. 4 Press Black Start or Color Start. If another test print number is a better match for either 600 dpi or 1200 dpi, press 2 (No) to select it. 6 For 600 dpi, press ... the Alignment Check Sheet. The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to Step 8. -OR- TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 18 Checking the printing alignment You should rarely need to adjust the printing alignment however, if after transporting the machine your printed text becomes...
Users Manual - English
Page 162
.../Exit. You can check the ink that is left in Software User's Guide on the CD-ROM.) 13 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume. Checking the ink volume You can check the ink volume from your computer. (For...
.../Exit. You can check the ink that is left in Software User's Guide on the CD-ROM.) 13 - 19 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume. Checking the ink volume You can check the ink volume from your computer. (For...