User Manual
Page 99
.... The causes corresponding to OFF. When the error is displayed. Contact the recipient and have the recipient check that the telephone line is jammed in memory, then send a fax again. Set to the error numbers are some errors for a moment. Try dialing again after Checking Information...also printed if it if necessary. No answer. Select Yes, then press the OK button. The recipient's fax machine does not respond. No paper is printed on ERROR TX REPORT (there are as follows. Check the recipient's fax/telephone number, correct the fax/ telephone number registered to cancel...
.... The causes corresponding to OFF. When the error is displayed. Contact the recipient and have the recipient check that the telephone line is jammed in memory, then send a fax again. Set to the error numbers are some errors for a moment. Try dialing again after Checking Information...also printed if it if necessary. No answer. Select Yes, then press the OK button. The recipient's fax machine does not respond. No paper is printed on ERROR TX REPORT (there are as follows. Check the recipient's fax/telephone number, correct the fax/ telephone number registered to cancel...
Troubleshooting Guide
Page 2
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting Guide
Page 4
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide
Page 19
Click Here to Support Code List (When Paper Is Jammed). Note You can confirm the actions against errors with Support Codes on your computer or on how to remove the jammed paper, refer to Search Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on the LCD by searching a Support Code.
Click Here to Support Code List (When Paper Is Jammed). Note You can confirm the actions against errors with Support Codes on your computer or on how to remove the jammed paper, refer to Search Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on the LCD by searching a Support Code.
Troubleshooting Guide
Page 20
... an error occurs, a Support Code (error number) is displayed automatically. Take the appropriate action described in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed on the computer screen or the LCD. • When a Support Code and a message are displayed on the computer screen: •...
... an error occurs, a Support Code (error number) is displayed automatically. Take the appropriate action described in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed on the computer screen or the LCD. • When a Support Code and a message are displayed on the computer screen: •...
Troubleshooting Guide
Page 58
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide
Page 61
Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on the LCD by searching a Support Code. Note You can confirm the actions against errors with Support Codes on your computer or on how to remove the jammed paper, refer to Search Click Here to Support Code List (When Paper Is Jammed). Paper Jams When paper is jammed, a troubleshooting message is displayed automatically.
Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on the LCD by searching a Support Code. Note You can confirm the actions against errors with Support Codes on your computer or on how to remove the jammed paper, refer to Search Click Here to Support Code List (When Paper Is Jammed). Paper Jams When paper is jammed, a troubleshooting message is displayed automatically.
Troubleshooting Guide
Page 141
... to Search For details on how to Support Code List. Take the appropriate action described in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed on the computer screen or the LCD. • When a Support Code and a message are displayed on the computer screen: •...
... to Search For details on how to Support Code List. Take the appropriate action described in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed on the computer screen or the LCD. • When a Support Code and a message are displayed on the computer screen: •...
Troubleshooting Guide
Page 150
...is opened, close it and select Stop in the display on your PictBridge compliant device. * To resume printing, you are indicated on Canon-brand PictBridge compliant devices. Check the Support Code on the LCD and take the appropriate action to resolve the error. When it and ... and take the appropriate action to cancel printing, press the machine's Stop button. Load paper in the cassette, and select Continue* in use" "No paper" "Paper Error" "Paper jam" "Printer cover open it is installed. If the paper output tray is closed, open " "Waste tank full"/"Ink absorber full" "No ink...
...is opened, close it and select Stop in the display on your PictBridge compliant device. * To resume printing, you are indicated on Canon-brand PictBridge compliant devices. Check the Support Code on the LCD and take the appropriate action to resolve the error. When it and ... and take the appropriate action to cancel printing, press the machine's Stop button. Load paper in the cassette, and select Continue* in use" "No paper" "Paper Error" "Paper jam" "Printer cover open it is installed. If the paper output tray is closed, open " "Waste tank full"/"Ink absorber full" "No ink...
Troubleshooting Guide
Page 154
B200 C000 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
B200 C000 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
Troubleshooting Guide
Page 155
.... • If you can see the jammed paper at the paper output slot: 1300 • If the paper is jammed when automatic duplex printing: 1304 • If the paper loaded in the cassette (upper) is jammed: 1311 • If the paper loaded in the cassette (lower) is jammed: 1312 • If the paper is jammed as the machine pulled in the...
.... • If you can see the jammed paper at the paper output slot: 1300 • If the paper is jammed when automatic duplex printing: 1304 • If the paper loaded in the cassette (upper) is jammed: 1311 • If the paper loaded in the cassette (lower) is jammed: 1312 • If the paper is jammed as the machine pulled in the...
Troubleshooting Guide
Page 156
...paper may curl and cause paper exit jams. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. Make sure if the machine completed sending or receiving all print jobs in the paper output slot. If you are using the paper...you cannot remove the jammed paper from the paper output slot, remove the paper from inside the Machine 2. Paper Is Jammed inside the machine. Reload the paper, and press the OK button on . Pull the paper out slowly. 1300 Cause Paper is sending or ...
...paper may curl and cause paper exit jams. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. Make sure if the machine completed sending or receiving all print jobs in the paper output slot. If you are using the paper...you cannot remove the jammed paper from the paper output slot, remove the paper from inside the Machine 2. Paper Is Jammed inside the machine. Reload the paper, and press the OK button on . Pull the paper out slowly. 1300 Cause Paper is sending or ...
Troubleshooting Guide
Page 157
...cover, then pull it out. 3. If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before disconnecting the power cord. 1304 Cause Paper is sending or receiving a fax, or when the received fax or the unsent fax are ... all the faxes stored in the machine's memory are stored in the machine's memory. Pull out the paper slowly. Action If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below. Note If you unplug the power cord, all the faxes before turning off while...
...cover, then pull it out. 3. If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before disconnecting the power cord. 1304 Cause Paper is sending or receiving a fax, or when the received fax or the unsent fax are ... all the faxes stored in the machine's memory are stored in the machine's memory. Pull out the paper slowly. Action If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below. Note If you unplug the power cord, all the faxes before turning off while...
Troubleshooting Guide
Page 159
If the paper is not loaded properly in the cassette, remove the paper, then reload it correctly. 9. If you are using the paper suited for printing and are loading it after removing the paper, contact the service center. Note When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets. Attach the cassettes to the machine, then press the OK button. 8.
If the paper is not loaded properly in the cassette, remove the paper, then reload it correctly. 9. If you are using the paper suited for printing and are loading it after removing the paper, contact the service center. Note When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets. Attach the cassettes to the machine, then press the OK button. 8.
Troubleshooting Guide
Page 160
...machine's memory are stored in the machine's memory. Pull out the rear cover. 2. If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before disconnecting the power cord. Lift up the transport unit cover, then pull it... out. 3. Action If the paper loaded in the cassette (upper) is jammed. Detach the transport unit cover. Important The power cannot be turned off the machine. 1. Detach the rear cover. 1311 Cause...
...machine's memory are stored in the machine's memory. Pull out the rear cover. 2. If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before disconnecting the power cord. Lift up the transport unit cover, then pull it... out. 3. Action If the paper loaded in the cassette (upper) is jammed. Detach the transport unit cover. Important The power cannot be turned off the machine. 1. Detach the rear cover. 1311 Cause...
Troubleshooting Guide
Page 161
.... 8. Attach the cassettes to the back of the machine. Insert the rear cover to remove the paper out in the cassette, remove the paper, then reload it correctly. 9. If the paper is not loaded properly in step 3: 6. Attach the transport unit cover. Insert the transport unit cover to the ...not able to the back of the machine. 5. Detach the lower and upper cassettes. 7. If you cannot pull out the paper, open the paper output tray. 4. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the machine.
.... 8. Attach the cassettes to the back of the machine. Insert the rear cover to remove the paper out in the cassette, remove the paper, then reload it correctly. 9. If the paper is not loaded properly in step 3: 6. Attach the transport unit cover. Insert the transport unit cover to the ...not able to the back of the machine. 5. Detach the lower and upper cassettes. 7. If you cannot pull out the paper, open the paper output tray. 4. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the machine.
Troubleshooting Guide
Page 163
... the cassettes to remove the paper out in the cassette, remove the paper, then reload it correctly. 7. Pull out the paper slowly. 6. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it after removing the paper, contact the service center. ...If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues ...
... the cassettes to remove the paper out in the cassette, remove the paper, then reload it correctly. 7. Pull out the paper slowly. 6. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it after removing the paper, contact the service center. ...If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues ...
Troubleshooting Guide
Page 166
Attach the cassettes to the machine, then press the OK button. 8. If the paper is not loaded properly in the cassette, remove the paper, then reload it correctly. 9. If you are using the paper suited for printing and are loading it after removing the paper, contact the service center. Note When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets.
Attach the cassettes to the machine, then press the OK button. 8. If the paper is not loaded properly in the cassette, remove the paper, then reload it correctly. 9. If you are using the paper suited for printing and are loading it after removing the paper, contact the service center. Note When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets.
Troubleshooting Guide
Page 172
... the left side space (C) inside the machine, or if the paper jam error continues after removing all the jammed paper is removed. In this case, confirm that all the jammed paper, a piece of the machine or on the computer screen when you cannot remove the paper or the paper tears inside the machine? 7. Close the ink cover and...
... the left side space (C) inside the machine, or if the paper jam error continues after removing all the jammed paper is removed. In this case, confirm that all the jammed paper, a piece of the machine or on the computer screen when you cannot remove the paper or the paper tears inside the machine? 7. Close the ink cover and...
Troubleshooting Guide
Page 176
...size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) and try to dismiss the error. Important If you load paper. After carrying out the above measures, press the OK button to print on it, the paper jam will occur. • Align the paper guides with the both edges of the paper when you... cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or Hagaki can be loaded in the ...
...size photo paper such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) and try to dismiss the error. Important If you load paper. After carrying out the above measures, press the OK button to print on it, the paper jam will occur. • Align the paper guides with the both edges of the paper when you... cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm), or Hagaki can be loaded in the ...