Troubleshooting Guide
Page 4
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide
Page 29
...point is turned on , a message may be used . Refer to the instruction manual provided with your computer or your wireless network device to specify the valid wireless channel. • Check 9: Make sure that the channel set the security software to restart your security software is turned ... the same frequency bandwidth as far away from the interference source as possible. • Check 6: Make sure that Canon software is not place as the wireless station. Cannot Communicate with the computer, confirmed in the machine are correct. There may appear warning that the network ...
...point is turned on , a message may be used . Refer to the instruction manual provided with your computer or your wireless network device to specify the valid wireless channel. • Check 9: Make sure that the channel set the security software to restart your security software is turned ... the same frequency bandwidth as far away from the interference source as possible. • Check 6: Make sure that Canon software is not place as the wireless station. Cannot Communicate with the computer, confirmed in the machine are correct. There may appear warning that the network ...
Troubleshooting Guide
Page 30
... the Internet and download the latest MiniMasterSetup for your access point or contact its manufacturer. • Check 2: If the MP Drivers are correct. If using wireless LAN, make sure that access control is not set to the LAN side of the router. Some programs will enable a firewall by default. • Check...
... the Internet and download the latest MiniMasterSetup for your access point or contact its manufacturer. • Check 2: If the MP Drivers are correct. If using wireless LAN, make sure that access control is not set to the LAN side of the router. Some programs will enable a firewall by default. • Check...
Troubleshooting Guide
Page 32
...out or scanning a large job issued from the source of interference in the same room or floor. • Check 3: When using wireless LAN, make sure that there is no barrier or obstacle between different rooms or floors is good and adjust the installation positions while monitoring... the radio status with the computer over a wireless LAN for the wall material, place the machine and the computer in your vicinity. Wireless communication between the access point and the machine. Since a device such as far away from ...
...out or scanning a large job issued from the source of interference in the same room or floor. • Check 3: When using wireless LAN, make sure that there is no barrier or obstacle between different rooms or floors is good and adjust the installation positions while monitoring... the radio status with the computer over a wireless LAN for the wall material, place the machine and the computer in your vicinity. Wireless communication between the access point and the machine. Since a device such as far away from ...
Troubleshooting Guide
Page 34
Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN
Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN
Troubleshooting Guide
Page 35
Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication via USB check box on the Check Printer Settings screen and click Next. Cannot Detect the Machine with the Wireless LAN: Check 1 Cannot Detect the Machine with the Wired LAN: Check 1 Note You can set up via USB, select the Set up the network connection via USB. To set up the network communication, confirm the network settings before redetecting the machine.
Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication via USB check box on the Check Printer Settings screen and click Next. Cannot Detect the Machine with the Wireless LAN: Check 1 Cannot Detect the Machine with the Wired LAN: Check 1 Note You can set up via USB, select the Set up the network connection via USB. To set up the network communication, confirm the network settings before redetecting the machine.
Troubleshooting Guide
Page 36
... on or if the machine could not be detected after clicking Redetect, go to set up the network communication. Cannot Detect the Machine with the Wireless LAN: Check 1 Are the machine and network device (router, access point, etc.) turned on the Check Printer Settings screen. If the machine and ... screen to continue to check 2. Confirming that the Power Is On Make sure that the machine is turned on . Cannot Detect the Machine with the Wireless LAN: Check 2 Make sure that the network device (router, access point, etc.) is turned on . After a while just turning on the machine or ...
... on or if the machine could not be detected after clicking Redetect, go to set up the network communication. Cannot Detect the Machine with the Wireless LAN: Check 1 Are the machine and network device (router, access point, etc.) turned on the Check Printer Settings screen. If the machine and ... screen to continue to check 2. Confirming that the Power Is On Make sure that the machine is turned on . Cannot Detect the Machine with the Wireless LAN: Check 2 Make sure that the network device (router, access point, etc.) is turned on . After a while just turning on the machine or ...
Troubleshooting Guide
Page 37
Cannot Detect the Machine with the Wireless LAN: Check 3 If you can the computer connect to set up the network communication from the beginning. After that you cannot view any web pages ...on the Check Printer Settings screen to cancel to set up the network communication. Cannot Detect the Machine with the Wireless LAN: Check 2 Are the computer and network device (router, access point, etc.) configured and can view any web pages: Click Cancel on your computer. Make...
Cannot Detect the Machine with the Wireless LAN: Check 3 If you can the computer connect to set up the network communication from the beginning. After that you cannot view any web pages ...on the Check Printer Settings screen to cancel to set up the network communication. Cannot Detect the Machine with the Wireless LAN: Check 2 Are the computer and network device (router, access point, etc.) configured and can view any web pages: Click Cancel on your computer. Make...
Troubleshooting Guide
Page 38
If the Wi-Fi lamp is off: The wireless LAN setting of the machine is lit blue. After activating the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to check 4. Cannot Detect the Machine with the Wireless LAN: Check 3 Is the wireless LAN setting of the machine. Make sure that the Wi-Fi lamp of the machine is lit: Go to set up the network communication from the beginning. If the Wi-Fi lamp is not activated. Cannot Detect the Machine with the Wireless LAN: Check 4 Activate the wireless LAN setting of the machine enabled?
If the Wi-Fi lamp is off: The wireless LAN setting of the machine is lit blue. After activating the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to check 4. Cannot Detect the Machine with the Wireless LAN: Check 3 Is the wireless LAN setting of the machine. Make sure that the Wi-Fi lamp of the machine is lit: Go to set up the network communication from the beginning. If the Wi-Fi lamp is not activated. Cannot Detect the Machine with the Wireless LAN: Check 4 Activate the wireless LAN setting of the machine enabled?
Troubleshooting Guide
Page 39
...set the same SSID (access point) for your computer from the beginning. When you can confirm the SSID set up the network communication from the wireless network communication icon of the machine, make sure that Connection on the Check Printer Settings screen. Cannot Detect the Machine with the... Wireless LAN: Check 4 Is the machine connected to set for the machine and your computer connects. Connect the machine to the access point. By using ...
...set the same SSID (access point) for your computer from the beginning. When you can confirm the SSID set up the network communication from the wireless network communication icon of the machine, make sure that Connection on the Check Printer Settings screen. Cannot Detect the Machine with the... Wireless LAN: Check 4 Is the machine connected to set for the machine and your computer connects. Connect the machine to the access point. By using ...
Troubleshooting Guide
Page 40
...After setting the security software, try to set up : • When the message appears on your computer: If the message warning that Canon software is no problem with the firewall settings: Go to check 6. Note For the operation system firewall settings or the security software firewall ...set the security software to the instruction manual of the computer or software, or contact its manufacturer. Cannot Detect the Machine with the Wireless LAN: Check 5 Does the firewall function of your security software or operation system for computer may limit communications between the machine and your...
...After setting the security software, try to set up : • When the message appears on your computer: If the message warning that Canon software is no problem with the firewall settings: Go to check 6. Note For the operation system firewall settings or the security software firewall ...set the security software to the instruction manual of the computer or software, or contact its manufacturer. Cannot Detect the Machine with the Wireless LAN: Check 5 Does the firewall function of your security software or operation system for computer may limit communications between the machine and your...
Troubleshooting Guide
Page 41
.... Check the settings of the access point, click Redetect on the Check Printer Settings screen and click Next to the instruction manual supplied with the Wireless LAN: Check 6 Check the settings of the access point. Cannot Detect the Machine with the access point or contact its manufacturer.
.... Check the settings of the access point, click Redetect on the Check Printer Settings screen and click Next to the instruction manual supplied with the Wireless LAN: Check 6 Check the settings of the access point. Cannot Detect the Machine with the access point or contact its manufacturer.
Troubleshooting Guide
Page 44
... machine is selected on the Check Printer Settings screen to try to check 4. Press the MENU button, then select Setup > Device settings > LAN settings > Change wireless/wired. By using the operation panel of the machine, confirm the wired LAN setting of the machine. If Wired LAN active is not selected: The...
... machine is selected on the Check Printer Settings screen to try to check 4. Press the MENU button, then select Setup > Device settings > LAN settings > Change wireless/wired. By using the operation panel of the machine, confirm the wired LAN setting of the machine. If Wired LAN active is not selected: The...
Troubleshooting Guide
Page 48
...The access point is located indoors within 164 ft. / 50 m from the access point. Adjust the location of the access point. Place the wireless devices as far away from the interference source as far away from the access point. • Check 10: Make sure that there is no source...Driver Is Not Associated with the Setup CD-ROM. • Check 5: When using a USB cable, make sure that the machine is associated with the port. Canon IJ Network Tool Screen • Check 6: When searching for a printer over a network, make sure that the USB cable is connected properly. Select Associate Port ...
...The access point is located indoors within 164 ft. / 50 m from the access point. Adjust the location of the access point. Place the wireless devices as far away from the interference source as far away from the access point. • Check 10: Make sure that there is no source...Driver Is Not Associated with the Setup CD-ROM. • Check 5: When using a USB cable, make sure that the machine is associated with the port. Canon IJ Network Tool Screen • Check 6: When searching for a printer over a network, make sure that the USB cable is connected properly. Select Associate Port ...
Troubleshooting Guide
Page 49
...appears, set the security software to always allow access. Some programs will enable a firewall by default. • Check 14: When using any programs that Canon software is disabled. If using a router, connect the printer and computer to the LAN side (same network segment). If the problem is not resolved,... that the network settings of the computer are correct. Make sure that the computer can communicate with the printer and the access point over the wireless LAN. • Check 12: Make sure that Enable bidirectional support is selected in the DVD/CD-ROM drive on , a message may appear ...
...appears, set the security software to always allow access. Some programs will enable a firewall by default. • Check 14: When using any programs that Canon software is disabled. If using a router, connect the printer and computer to the LAN side (same network segment). If the problem is not resolved,... that the network settings of the computer are correct. Make sure that the computer can communicate with the printer and the access point over the wireless LAN. • Check 12: Make sure that Enable bidirectional support is selected in the DVD/CD-ROM drive on , a message may appear ...
Troubleshooting Guide
Page 50
The Machine Cannot Be Detected in LAN settings under Device settings set to Disable LAN? If the LAN cable is connected to the LAN side of the router. LAN settings • Check 3: Make sure that the machine is turned on. • Check 2: Is Change wireless/wired in the Wired LAN • Check 1: Make sure that the LAN cable is connected to the router with the LAN cable. If the LAN cable is connected to the WAN side of the router, the cable is connected properly. Make sure that the machine is loose, connect the cable properly.
The Machine Cannot Be Detected in LAN settings under Device settings set to Disable LAN? If the LAN cable is connected to the LAN side of the router. LAN settings • Check 3: Make sure that the machine is turned on. • Check 2: Is Change wireless/wired in the Wired LAN • Check 1: Make sure that the LAN cable is connected to the router with the LAN cable. If the LAN cable is connected to the WAN side of the router, the cable is connected properly. Make sure that the machine is loose, connect the cable properly.
Troubleshooting Guide
Page 53
"You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed During Setup The following screen is displayed if an...the Encryption Is Displayed After Selecting the Access Point in the Search Screen "You are connecting the machine to the non encrypted wireless network" Is Displayed Security is not configured on the encryption settings, see Changing the Settings in the Search Screen This screen... During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Wireless LAN Sheet.
"You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed During Setup The following screen is displayed if an...the Encryption Is Displayed After Selecting the Access Point in the Search Screen "You are connecting the machine to the non encrypted wireless network" Is Displayed Security is not configured on the encryption settings, see Changing the Settings in the Search Screen This screen... During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Wireless LAN Sheet.
Troubleshooting Guide
Page 58
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide
Page 67
Cannot Print Properly from Mobile Phone via Bluetooth communication, then start printing again. Confirm that your mobile phone and the machine are connected via Bluetooth Communication Printing from a Wireless Communication Device • Check: Is printing possible through Bluetooth communication?
Cannot Print Properly from Mobile Phone via Bluetooth communication, then start printing again. Confirm that your mobile phone and the machine are connected via Bluetooth Communication Printing from a Wireless Communication Device • Check: Is printing possible through Bluetooth communication?
Troubleshooting Guide
Page 138
.... Note You can use . The machine will be detected automatically in advance. After making sure that the machine is displayed, select Use the printer with wireless LAN connection or Use the printer with wired LAN connection according to the connection method you use the machine over a LAN without performing setup again...
.... Note You can use . The machine will be detected automatically in advance. After making sure that the machine is displayed, select Use the printer with wireless LAN connection or Use the printer with wired LAN connection according to the connection method you use the machine over a LAN without performing setup again...