User Manual
Page 52
...correctly. Note You can also start up . Make sure that the machine is connected to the computer correctly. Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed Dial Utility. Speed Dial Utility starts up Speed Dial Utility. 1. Speed Dial Settings from Device Do ...is in sleep or standby mode. If your machine is compatible with LAN connection, make sure that the machine is installed. If the application software (MP Drivers and Speed Dial Utility) is not yet installed, insert the Setup CDROM into the computer's disc drive, then install MP ...
...correctly. Note You can also start up . Make sure that the machine is connected to the computer correctly. Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed Dial Utility. Speed Dial Utility starts up Speed Dial Utility. 1. Speed Dial Settings from Device Do ...is in sleep or standby mode. If your machine is compatible with LAN connection, make sure that the machine is installed. If the application software (MP Drivers and Speed Dial Utility) is not yet installed, insert the Setup CDROM into the computer's disc drive, then install MP ...
Troubleshooting Guide
Page 6
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Troubleshooting Guide
Page 29
You may appear warning that Canon software is attempting to access the network. Search for wireless communication. Cannot Communicate with your computer or your wireless network device to specify the valid wireless channel. • Check 9: Make sure that the channel set the security software to check the access point ... appears, set to be limited depending on , a message may need to the computer. If the firewall function of the security software is disabled. The wireless channel to the access point is turned on wireless network devices installed in your security...
You may appear warning that Canon software is attempting to access the network. Search for wireless communication. Cannot Communicate with your computer or your wireless network device to specify the valid wireless channel. • Check 9: Make sure that the channel set the security software to check the access point ... appears, set to be limited depending on , a message may need to the computer. If the firewall function of the security software is disabled. The wireless channel to the access point is turned on wireless network devices installed in your security...
Troubleshooting Guide
Page 40
... network communication? Note For the operation system firewall settings or the security software firewall settings, refer to set up , then set the security software to allow Canon software* to access the network. * Set the security software to allow the file Setup.exe or Setup64.exe on win folder in...Cancel to set up the network communication. • When the message does not appear on your computer: If the message warning that Canon software is detected, follow the instructions on the screen to continue to set up the network communication from the beginning. Confirm the setting of ...
... network communication? Note For the operation system firewall settings or the security software firewall settings, refer to set up , then set the security software to allow Canon software* to access the network. * Set the security software to allow the file Setup.exe or Setup64.exe on win folder in...Cancel to set up the network communication. • When the message does not appear on your computer: If the message warning that Canon software is detected, follow the instructions on the screen to continue to set up the network communication from the beginning. Confirm the setting of ...
Troubleshooting Guide
Page 46
... to set up , then set the security software to allow Canon software* to access the network. * Set the security software to allow access. Note For the operation system firewall settings or the security software firewall settings, refer to allow the file Setup.exe or Setup64.exe on win folder in DrvSetup ... operation system for computer interfere with setting up : • When the message appears on your computer: If the message warning that Canon software is no problem with the Wired LAN: Check 6 Cannot Detect the Machine with the firewall settings: Go to access the network appears ...
... to set up , then set the security software to allow Canon software* to access the network. * Set the security software to allow access. Note For the operation system firewall settings or the security software firewall settings, refer to allow the file Setup.exe or Setup64.exe on win folder in DrvSetup ... operation system for computer interfere with setting up : • When the message appears on your computer: If the message warning that Canon software is no problem with the Wired LAN: Check 6 Cannot Detect the Machine with the firewall settings: Go to access the network appears ...
Troubleshooting Guide
Page 49
... in the DVD/CD-ROM drive on , a message may appear warning that the firewall of your model. If the firewall function of the security software is not resolved, insert the CD-ROM in the Ports sheet of the properties dialog box of the printer driver. • Check 13: Make ...sure that Canon software is attempting to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your security software is turned on your computer to access the network.
... in the DVD/CD-ROM drive on , a message may appear warning that the firewall of your model. If the firewall function of the security software is not resolved, insert the CD-ROM in the Ports sheet of the properties dialog box of the printer driver. • Check 13: Make ...sure that Canon software is attempting to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your security software is turned on your computer to access the network.
Troubleshooting Guide
Page 65
... of a document with a size suitable for automatic duplex printing. Then, check the Page Size setting on the Page Setup sheet in the application software you are A4, Letter, A5, B5, and Hagaki. Make sure that the actual size of loaded paper is suitable for automatic duplex printing. ... be printed. Make sure that the media type setting is correct. Note Duplex printing may not be available depending on the version of the application software. • Check 4: Make sure that the paper size setting matches the actual size of the paper with Automatic Duplex Printing • Check 1:...
... of a document with a size suitable for automatic duplex printing. Then, check the Page Size setting on the Page Setup sheet in the application software you are A4, Letter, A5, B5, and Hagaki. Make sure that the actual size of loaded paper is suitable for automatic duplex printing. ... be printed. Make sure that the media type setting is correct. Note Duplex printing may not be available depending on the version of the application software. • Check 4: Make sure that the paper size setting matches the actual size of the paper with Automatic Duplex Printing • Check 1:...
Troubleshooting Guide
Page 71
Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is selected for Prevention of Print Data Loss, print quality ... Print Options on the Page Setup sheet on the printer driver. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Delete unnecessary files to free disk space. Click Print Options on the Page Setup sheet on...
Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is selected for Prevention of Print Data Loss, print quality ... Print Options on the Page Setup sheet on the printer driver. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Delete unnecessary files to free disk space. Click Print Options on the Page Setup sheet on...
Troubleshooting Guide
Page 72
... printing from the printer driver. For this , select the setting to Open the Printer Driver Setup Window 2. Apply the print setting specified with the application software if the software has a enlarge/reduce printing function. 1. Important Reduced printing may not be 0.08 inches / 2 mm narrower than the usual.
... printing from the printer driver. For this , select the setting to Open the Printer Driver Setup Window 2. Apply the print setting specified with the application software if the software has a enlarge/reduce printing function. 1. Important Reduced printing may not be 0.08 inches / 2 mm narrower than the usual.
Troubleshooting Guide
Page 78
...printer driver. Image Does Not Print or Prints Partially • Check 1: Select the setting not to compress the printing data with an application software you select the setting not to compress the printing data. Then, set Prevention of Print Data Loss in the displayed dialog to compress print data... then click OK. * Deselect the check box after printing is selected for Prevention of the print data extremely large? Select the Do not allow application software to On. * When On is complete. • Check 2: Is the size of Print Data Loss, print quality may be reduced. If you are...
...printer driver. Image Does Not Print or Prints Partially • Check 1: Select the setting not to compress the printing data with an application software you select the setting not to compress the printing data. Then, set Prevention of Print Data Loss in the displayed dialog to compress print data... then click OK. * Deselect the check box after printing is selected for Prevention of the print data extremely large? Select the Do not allow application software to On. * When On is complete. • Check 2: Is the size of Print Data Loss, print quality may be reduced. If you are...
Troubleshooting Guide
Page 82
... from stains, set the paper size correctly. • Check 10: Set the time to become smudged. When performing duplex printing, the inside of your application software. How to clean the inside of the paper may become stained with ink, causing the printout to dry the printed surface longer. 3. Perform the Bottom...
... from stains, set the paper size correctly. • Check 10: Set the time to become smudged. When performing duplex printing, the inside of your application software. How to clean the inside of the paper may become stained with ink, causing the printout to dry the printed surface longer. 3. Perform the Bottom...
Troubleshooting Guide
Page 89
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Troubleshooting Guide
Page 99
...Utility is deleted. Note In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. This dialog box appears when administrative rights are logged on -screen instructions. • Windows XP: 1. If you are required to ...Scan Utility using the Setup CD-ROM. From the Start menu, select Control Panel > Programs > Uninstall a program. 2. Double-click Canon IJ Scan Utility. 3. Select Canon IJ Scan Utility, then click Remove. 3. From the Start menu, select Control Panel > Add or Remove Programs. 2. When a confirmation...
...Utility is deleted. Note In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. This dialog box appears when administrative rights are logged on -screen instructions. • Windows XP: 1. If you are required to ...Scan Utility using the Setup CD-ROM. From the Start menu, select Control Panel > Programs > Uninstall a program. 2. Double-click Canon IJ Scan Utility. 3. Select Canon IJ Scan Utility, then click Remove. 3. From the Start menu, select Control Panel > Add or Remove Programs. 2. When a confirmation...
Troubleshooting Guide
Page 109
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client
Troubleshooting Guide
Page 131
... equipment and radio wave conditions • Location where magnetic fields, static electricity, or radio interference occurs • Type of software and operating system used for use? Log into a user account with the location of the communication equipment Change the printer installation... name or a digit. Printing Does Not Start • Check 1: Is Bluetooth unit ready for printing via Bluetooth communication. Note "X" is "Canon XXX Printer (Copy X)". If the screen cannot be displayed on the following conditions: • Presence of the printer. Select the printer properties....
... equipment and radio wave conditions • Location where magnetic fields, static electricity, or radio interference occurs • Type of software and operating system used for use? Log into a user account with the location of the communication equipment Change the printer installation... name or a digit. Printing Does Not Start • Check 1: Is Bluetooth unit ready for printing via Bluetooth communication. Note "X" is "Canon XXX Printer (Copy X)". If the screen cannot be displayed on the following conditions: • Presence of the printer. Select the printer properties....
Troubleshooting Guide
Page 136
Unplug the USB cable from the machine and the computer, then connect it again. 3. Click Start Over on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4. If the MP Drivers were not installed correctly, uninstall the MP Drivers, ... MP Drivers. Deleting the Unnecessary MP Drivers If you reinstall the MP Drivers, install the MP Drivers on . • Check 3: If you have no application software running. 7. Make sure that you cannot resolve the problem, follow the procedure below to install the drivers.
Unplug the USB cable from the machine and the computer, then connect it again. 3. Click Start Over on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4. If the MP Drivers were not installed correctly, uninstall the MP Drivers, ... MP Drivers. Deleting the Unnecessary MP Drivers If you reinstall the MP Drivers, install the MP Drivers on . • Check 3: If you have no application software running. 7. Make sure that you cannot resolve the problem, follow the procedure below to install the drivers.
Troubleshooting Guide
Page 148
... computer and retry printing. • "Printer driver could not be found" Uninstall the printer driver according to send the printer and application software usage information will not be displayed again. File name" Try printing again once the current job is installed, a confirmation screen asking for ...at the time of free space on the disk. • "Could not spool successfully due to insufficient memory" Quit other running application softwares to participate in the survey program: Click Agree, then follow the on -screen instructions, the information will be sent automatically from the ...
... computer and retry printing. • "Printer driver could not be found" Uninstall the printer driver according to send the printer and application software usage information will not be displayed again. File name" Try printing again once the current job is installed, a confirmation screen asking for ...at the time of free space on the disk. • "Could not spool successfully due to insufficient memory" Quit other running application softwares to participate in the survey program: Click Agree, then follow the on -screen instructions, the information will be sent automatically from the ...
Troubleshooting Guide
Page 149
.... Follow the on to perform a task. To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall, then follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. If you are required to an administrator account, follow the on -screen instructions, the confirmation screen will be... menu > Control Panel > Add or Remove Programs. Note In Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting up software.
.... Follow the on to perform a task. To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall, then follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. If you are required to an administrator account, follow the on -screen instructions, the confirmation screen will be... menu > Control Panel > Add or Remove Programs. Note In Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting up software.