User Manual
Page 114
... Online manual. Check 6: Does an error occur during transmission? • Check if a message is displayed in Advanced FAX settings under FAX settings. Troubleshooting Problems Sending Faxes (Fax Driver) Check 1: Is the power turned on? • You cannot send faxes if the power is turned off before unplugging the ...unplug the power cord. If no buttons on the operation panel are off . When the message for your model from the machine's memory will be printed after a while. If a power failure occurs or you are deleted by a power failure or unplugging the power cord, the list of the ...
... Online manual. Check 6: Does an error occur during transmission? • Check if a message is displayed in Advanced FAX settings under FAX settings. Troubleshooting Problems Sending Faxes (Fax Driver) Check 1: Is the power turned on? • You cannot send faxes if the power is turned off before unplugging the ...unplug the power cord. If no buttons on the operation panel are off . When the message for your model from the machine's memory will be printed after a while. If a power failure occurs or you are deleted by a power failure or unplugging the power cord, the list of the ...
Troubleshooting Guide
Page 2
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting Guide
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Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide
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Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
Troubleshooting Guide
Page 8
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed If the Output Tray Extension Comes Off Problems with Bluetooth Communication
Troubleshooting Guide
Page 12
... While any lamp on the operation panel is flashing, the computer is processing data and sending it may take longer to start printing. If printing starts normally, there is a problem with administrator privilege. 2. Log on as a photo or graphics, it to the machine. When you use the machine over..., delete them. Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in to the machine and the computer, then check the followings: • If you are using a printer driver for details. • There could also be a problem with a USB cable, make...
... While any lamp on the operation panel is flashing, the computer is processing data and sending it may take longer to start printing. If printing starts normally, there is a problem with administrator privilege. 2. Log on as a photo or graphics, it to the machine. When you use the machine over..., delete them. Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in to the machine and the computer, then check the followings: • If you are using a printer driver for details. • There could also be a problem with a USB cable, make...
Troubleshooting Guide
Page 13
.... • In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is selected for Print to On. * When On is your machine's name. If the problem is selected: Click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Then, set the...
.... • In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is selected for Print to On. * When On is your machine's name. If the problem is selected: Click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Then, set the...
Troubleshooting Guide
Page 16
... the printout color. You cannot make this setting from a PictBridge compliant device, set the print quality setting by operating the machine To print from a PictBridge compliant device To print from a mobile phone To print from a mobile phone. • Check 3: If the problem is selected referring to End of Job Part of confirming the paper and...
... the printout color. You cannot make this setting from a PictBridge compliant device, set the print quality setting by operating the machine To print from a PictBridge compliant device To print from a mobile phone To print from a mobile phone. • Check 3: If the problem is selected referring to End of Job Part of confirming the paper and...
Troubleshooting Guide
Page 18
...not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning. •...Check to see if a particular color's ink tank is not resolved after performing the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. If the problem is not resolved after performing the Print Head Deep Cleaning, turn the machine off and the Y-shape air hole is exposed,...
...not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning. •...Check to see if a particular color's ink tank is not resolved after performing the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. If the problem is not resolved after performing the Print Head Deep Cleaning, turn the machine off and the Y-shape air hole is exposed,...
Troubleshooting Guide
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...power cord, then unplug the power cord. Advanced FAX settings • Check 7: Is the fax number registered correctly for Unplugging the Power Cord. Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by a power failure or unplugging the power cord, the list of the faxes deleted ...from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on ? • You cannot send faxes if the power is turned off. Security control • Check 6: Is Dial ...
...power cord, then unplug the power cord. Advanced FAX settings • Check 7: Is the fax number registered correctly for Unplugging the Power Cord. Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by a power failure or unplugging the power cord, the list of the faxes deleted ...from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on ? • You cannot send faxes if the power is turned off. Security control • Check 6: Is Dial ...
Troubleshooting Guide
Page 22
... redial history, or already dialed a number by using the Numeric buttons? If the telephone line or connection is displayed on the LCD • Print ACTIVITY REPORT and check for speed dialing by Redialing, or Cannot Dial Using the Numeric Buttons • Check: Have you are in Adv. Advanced...SPEED DIAL TELEPHONE NO. A Message for Faxing Is Displayed on the LCD. Basic Connection If the telephone line is connected correctly, there is a problem with the support code is displayed, refer to close the message, then send the fax. • Check 11: Is the telephone line connected ...
... redial history, or already dialed a number by using the Numeric buttons? If the telephone line or connection is displayed on the LCD • Print ACTIVITY REPORT and check for speed dialing by Redialing, or Cannot Dial Using the Numeric Buttons • Check: Have you are in Adv. Advanced...SPEED DIAL TELEPHONE NO. A Message for Faxing Is Displayed on the LCD. Basic Connection If the telephone line is connected correctly, there is a problem with the support code is displayed, refer to close the message, then send the fax. • Check 11: Is the telephone line connected ...
Troubleshooting Guide
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...machine's memory are deleted by Page size loaded? Reconnect it turns on the power automatically. • If you disconnected the power cord without being printed (Memory Reception). If a power failure occurs or you unplug the power cord, all lamps on the LCD. Basic Connection • Check 5: ... received faxes stored in the machine's memory (Memory Reception). Load paper, then press the OK button. Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a ...
...machine's memory are deleted by Page size loaded? Reconnect it turns on the power automatically. • If you disconnected the power cord without being printed (Memory Reception). If a power failure occurs or you unplug the power cord, all lamps on the LCD. Basic Connection • Check 5: ... received faxes stored in the machine's memory (Memory Reception). Load paper, then press the OK button. Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a ...
Troubleshooting Guide
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...following the on how to place the disc tray, refer to be placed. Canon recommends that you use printable discs specially processed to Placing a Printable Disc. • Check 2: Unrecognizable printable disc may be printed on the upper side). Place the printable disc properly referring to dismiss the ...If the disc tray is still jammed, check if there is a problem with this machine ("J" is in progress, the machine stops initializing. Open the inner cover (the cover of time has elapsed while disc label printing is on by pressing the OK button. The machine resumes initializing by...
...following the on how to place the disc tray, refer to be placed. Canon recommends that you use printable discs specially processed to Placing a Printable Disc. • Check 2: Unrecognizable printable disc may be printed on the upper side). Place the printable disc properly referring to dismiss the ...If the disc tray is still jammed, check if there is a problem with this machine ("J" is in progress, the machine stops initializing. Open the inner cover (the cover of time has elapsed while disc label printing is on by pressing the OK button. The machine resumes initializing by...
Troubleshooting Guide
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Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings
Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings
Troubleshooting Guide
Page 30
If the problem is connected to the LAN side (same network segment). If the LAN cable is connected to the WAN side of the router, ...the Machine over the Wired LAN • Check 1: Make sure that the machine is not set to the instruction manual of your model. Cannot Print, Scan, or Fax from a Computer Connected to set it up again, or access our web site through the Internet and download the latest MiniMasterSetup... • Check 1: Make sure that the LAN cable is no barrier or obstacle between the access point and the machine. If the problem is loose, connect the cable properly.
If the problem is connected to the LAN side (same network segment). If the LAN cable is connected to the WAN side of the router, ...the Machine over the Wired LAN • Check 1: Make sure that the machine is not set to the instruction manual of your model. Cannot Print, Scan, or Fax from a Computer Connected to set it up again, or access our web site through the Internet and download the latest MiniMasterSetup... • Check 1: Make sure that the LAN cable is no barrier or obstacle between the access point and the machine. If the problem is loose, connect the cable properly.
Troubleshooting Guide
Page 58
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide
Page 59
...the computer is processing data and sending it , connect the machine directly to your machine's name is selected in the Print dialog box. While any unnecessary print jobs, delete them. Consult the reseller of the disc tray) is configured appropriately. 1. Make sure that the printer ... the machine over LAN, make sure that the machine is a problem with the relay device. Note When printing large data such as a user account with the USB cable. If printing starts normally, there is connected to start printing. When you are using a printer driver for details. •...
...the computer is processing data and sending it , connect the machine directly to your machine's name is selected in the Print dialog box. While any unnecessary print jobs, delete them. Consult the reseller of the disc tray) is configured appropriately. 1. Make sure that the printer ... the machine over LAN, make sure that the machine is a problem with the relay device. Note When printing large data such as a user account with the USB cable. If printing starts normally, there is connected to start printing. When you are using a printer driver for details. •...
Troubleshooting Guide
Page 60
...icon (where "XXX" is selected: Click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. If the problem is not resolved, reinstall the MP Drivers. • Printing does not start even though the machine is connected to On. * When ...On is selected for the machine. • In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is...
...icon (where "XXX" is selected: Click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. If the problem is not resolved, reinstall the MP Drivers. • Printing does not start even though the machine is connected to On. * When ...On is selected for the machine. • In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is...
Troubleshooting Guide
Page 64
...Does Not Feed Properly • Check 1: Is the disc tray placed properly? If the disc tray is still jammed, check if there is a problem with this machine ("J" is on how to place the disc tray, refer to dismiss the error. Use the disc tray supplied with the printable disc... the disc tray again, then press the OK button on by pressing the OK button. Canon recommends that you use printable discs specially processed to Placing a Printable Disc. • Check 3: If disc label printing stops before it is on again. Place the printable disc properly referring to dismiss the error...
...Does Not Feed Properly • Check 1: Is the disc tray placed properly? If the disc tray is still jammed, check if there is a problem with this machine ("J" is on how to place the disc tray, refer to dismiss the error. Use the disc tray supplied with the printable disc... the disc tray again, then press the OK button on by pressing the OK button. Canon recommends that you use printable discs specially processed to Placing a Printable Disc. • Check 3: If disc label printing stops before it is on again. Place the printable disc properly referring to dismiss the error...
Troubleshooting Guide
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Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
