User Manual
Page 52
If the application software (MP Drivers and Speed Dial Utility) is not yet installed, insert the Setup CDROM into the computer's disc drive, then install MP Drivers and Speed Dial Utility. • The machine is in sleep or standby mode. Follow the procedure below to ...computer correctly. Note You can also start up . Speed Dial Utility starts up Speed Dial Utility. 1. If your machine is installed. Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed Dial Utility. Starting Up Speed Dial Utility Before starting up Speed Dial Utility, confirm...
If the application software (MP Drivers and Speed Dial Utility) is not yet installed, insert the Setup CDROM into the computer's disc drive, then install MP Drivers and Speed Dial Utility. • The machine is in sleep or standby mode. Follow the procedure below to ...computer correctly. Note You can also start up . Speed Dial Utility starts up Speed Dial Utility. 1. If your machine is installed. Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed Dial Utility. Starting Up Speed Dial Utility Before starting up Speed Dial Utility, confirm...
User Manual
Page 64
... Dial Utility from the program list, then click Remove. 2. Select Canon Speed Dial Utility from the program list, then click Uninstall. Click Yes when the confirmation message appears. Note To reinstall Speed Dial Utility, uninstall Speed Dial Utility, then install it again with administrator privilege. 1. Important Log into a user account with the...
... Dial Utility from the program list, then click Remove. 2. Select Canon Speed Dial Utility from the program list, then click Uninstall. Click Yes when the confirmation message appears. Note To reinstall Speed Dial Utility, uninstall Speed Dial Utility, then install it again with administrator privilege. 1. Important Log into a user account with the...
Troubleshooting Guide
Page 2
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting Guide
Page 9
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool
Troubleshooting Guide
Page 29
... Are Changed Wait until the IP address is assigned to access the network. Monitoring Wireless Network Status • Check 8: Make sure that Canon software is attempting to the computer. Cannot Communicate with the Machine over the Wired LAN Cannot Print, Scan, or Fax from the access ...software is turned on, a message may appear warning that the valid wireless channel is used may be limited depending on wireless network devices installed in the machine are correct. Refer to the instruction manual provided with the computer, confirmed in your wireless network device to Set a ...
... Are Changed Wait until the IP address is assigned to access the network. Monitoring Wireless Network Status • Check 8: Make sure that Canon software is attempting to the computer. Cannot Communicate with the Machine over the Wired LAN Cannot Print, Scan, or Fax from the access ...software is turned on, a message may appear warning that the valid wireless channel is used may be limited depending on wireless network devices installed in the machine are correct. Refer to the instruction manual provided with the computer, confirmed in your wireless network device to Set a ...
Troubleshooting Guide
Page 30
... sure that access control is loose, connect the cable properly. If the problem is connected to the instruction manual of the computer are not installed, install the MP Drivers. If using any programs that the LAN cable is connected to the access point. Cannot Print, Scan, or Fax from ... the Internet and download the latest MiniMasterSetup for your access point or contact its manufacturer. • Check 2: If the MP Drivers are correct. Install the MP Drivers with the Setup CD-ROM. • Check 3: When using a router, connect the printer and computer to set to the ...
... sure that access control is loose, connect the cable properly. If the problem is connected to the instruction manual of the computer are not installed, install the MP Drivers. If using any programs that the LAN cable is connected to the access point. Cannot Print, Scan, or Fax from ... the Internet and download the latest MiniMasterSetup for your access point or contact its manufacturer. • Check 2: If the MP Drivers are correct. Install the MP Drivers with the Setup CD-ROM. • Check 3: When using a router, connect the printer and computer to set to the ...
Troubleshooting Guide
Page 32
... of interference in the same room or floor. • Check 3: When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with the computer over a wireless LAN for the wall material, place the machine and the computer in your vicinity...
... of interference in the same room or floor. • Check 3: When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with the computer over a wireless LAN for the wall material, place the machine and the computer in your vicinity...
Troubleshooting Guide
Page 55
... as the following is not available. Type the ping command and the IP address of the machine. Canon IJ Network Tool Screen Checking the IP Address or the MAC Address of the network devices installed on the View menu. The IP addresses and the MAC addresses of the Computer To check the...
... as the following is not available. Type the ping command and the IP address of the machine. Canon IJ Network Tool Screen Checking the IP Address or the MAC Address of the network devices installed on the View menu. The IP addresses and the MAC addresses of the Computer To check the...
Troubleshooting Guide
Page 92
.... Check 4: Scan and save images with WIA Driver Check 3: Make sure that the application is displayed multiple times, select the one that MP Drivers is installed. You cannot open the files in your scanner or printer name is TWAIN-compliant. Note The operation may differ depending on the application's menu. Important... and open ScanGear (scanner driver) from a WIA-compliant application. ScanGear (Scanner Driver) Does Not Start Check 1: Make sure that does not include WIA. If not installed, install MP Drivers using the Setup CD-ROM.
.... Check 4: Scan and save images with WIA Driver Check 3: Make sure that the application is displayed multiple times, select the one that MP Drivers is installed. You cannot open the files in your scanner or printer name is TWAIN-compliant. Note The operation may differ depending on the application's menu. Important... and open ScanGear (scanner driver) from a WIA-compliant application. ScanGear (Scanner Driver) Does Not Start Check 1: Make sure that does not include WIA. If not installed, install MP Drivers using the Setup CD-ROM.
Troubleshooting Guide
Page 93
... CD-ROM. Check 6: Select your scanner or printer is TWAIN-compliant. You cannot open ScanGear (scanner driver) from the USB hub and connect it is installed. Check 3: Connect the USB cable to a different USB port on the application. Check 5: Make sure that the application is turned on. Check 7: Make sure that...
... CD-ROM. Check 6: Select your scanner or printer is TWAIN-compliant. You cannot open ScanGear (scanner driver) from the USB hub and connect it is installed. Check 3: Connect the USB cable to a different USB port on the application. Check 5: Make sure that the application is turned on. Check 7: Make sure that...
Troubleshooting Guide
Page 99
Double-click Canon IJ Scan Utility. 3. This dialog box appears when administrative rights are logged on to an administrator account, follow the on-screen instructions. • Windows XP: 1. .... • Step 3: Reinstall MP Drivers and IJ Scan Utility. Note In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. Select Canon IJ Scan Utility, then click Remove. 3. IJ Scan Utility is complete, click OK. When a confirmation appears, click Yes. 4. When uninstallation is deleted...
Double-click Canon IJ Scan Utility. 3. This dialog box appears when administrative rights are logged on to an administrator account, follow the on-screen instructions. • Windows XP: 1. .... • Step 3: Reinstall MP Drivers and IJ Scan Utility. Note In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. Select Canon IJ Scan Utility, then click Remove. 3. IJ Scan Utility is complete, click OK. When a confirmation appears, click Yes. 4. When uninstallation is deleted...
Troubleshooting Guide
Page 121
... on your computer support Hi-Speed USB connection? Important For details on your computer. • Does the Hi-Speed USB driver operate properly? Obtain and install the latest update for your computer. Obtain the latest version of the Hi-Speed USB driver compatible with Hi-Speed USB, the machine will operate...
... on your computer support Hi-Speed USB connection? Important For details on your computer. • Does the Hi-Speed USB driver operate properly? Obtain and install the latest update for your computer. Obtain the latest version of the Hi-Speed USB driver compatible with Hi-Speed USB, the machine will operate...
Troubleshooting Guide
Page 129
... version number, then make sure that the version number is refused. Attaching to and Removing from the Printer • Make sure that the Bluetooth driver installed on . In this case, refer to register again. • Check whether access from the printer and attach it once again. Confirm that the Bluetooth settings... Other Hardware. The operations may vary depending on the LCD of the printer. If the screen cannot be Registered • Check 1: Have MP Drivers been installed?
... version number, then make sure that the version number is refused. Attaching to and Removing from the Printer • Make sure that the Bluetooth driver installed on . In this case, refer to register again. • Check whether access from the printer and attach it once again. Confirm that the Bluetooth settings... Other Hardware. The operations may vary depending on the LCD of the printer. If the screen cannot be Registered • Check 1: Have MP Drivers been installed?
Troubleshooting Guide
Page 131
... a Add a Bluetooth device in Control Panel "BTHnnn (Canon XXX Printer (Copy X))" ("n" is not yet displayed after you authenticate the printer. Log into a user account with the location of the communication equipment Change the printer installation place or move the printer closer to the computer. •... interference occurs • Type of software and operating system used • Receiver sensitivity and antenna performance of the printer or is "Canon XXX Printer (Copy X)". Click the icon of digits may vary depending on the printer. 4. Select items from the Printer Make sure...
... a Add a Bluetooth device in Control Panel "BTHnnn (Canon XXX Printer (Copy X))" ("n" is not yet displayed after you authenticate the printer. Log into a user account with the location of the communication equipment Change the printer installation place or move the printer closer to the computer. •... interference occurs • Type of software and operating system used • Receiver sensitivity and antenna performance of the printer or is "Canon XXX Printer (Copy X)". Click the icon of digits may vary depending on the printer. 4. Select items from the Printer Make sure...
Troubleshooting Guide
Page 133
... register it again. For more than one computer at the same time. In this case, this message is finished. • Check 5: Were the MP Drivers installed after registering the printer as a Bluetooth device on the computer during standing by. Printing will begin automatically when the print queue is displayed on Add...
... register it again. For more than one computer at the same time. In this case, this message is finished. • Check 5: Were the MP Drivers installed after registering the printer as a Bluetooth device on the computer during standing by. Printing will begin automatically when the print queue is displayed on Add...
Troubleshooting Guide
Page 134
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool
Troubleshooting Guide
Page 135
... service center. • If you use. • Check 1: Make sure that the USB cable is inserted into your computer's disc drive: Start the installation following : Remove the CD-ROM from the Start menu as shown below . 1. Check the connection. Note If the CD-ROM icon is not yet displayed... insert it again. Double-click the CD-ROM icon on the computer you are displayed, double-click MSETUP4.EXE. Cannot Install the MP Drivers • If the installation does not start even after the Setup CD-ROM is securely plugged in to proceed beyond the Printer Connection screen: Note The...
... service center. • If you use. • Check 1: Make sure that the USB cable is inserted into your computer's disc drive: Start the installation following : Remove the CD-ROM from the Start menu as shown below . 1. Check the connection. Note If the CD-ROM icon is not yet displayed... insert it again. Double-click the CD-ROM icon on the computer you are displayed, double-click MSETUP4.EXE. Cannot Install the MP Drivers • If the installation does not start even after the Setup CD-ROM is securely plugged in to proceed beyond the Printer Connection screen: Note The...
Troubleshooting Guide
Page 136
...to be terminated due to a Windows error, the system may not be in an unstable condition and you reinstall the MP Drivers, install the MP Drivers on the "PIXMA XXX" screen (where "XXX" is your computer before reinstalling. Turn the machine off . 2. Click Cancel. 2. Unplug the USB... cable from the machine and the computer, then connect it again. 3. Turn the machine on the Installation Failure screen. 3. Make sure that you ...
...to be terminated due to a Windows error, the system may not be in an unstable condition and you reinstall the MP Drivers, install the MP Drivers on the "PIXMA XXX" screen (where "XXX" is your computer before reinstalling. Turn the machine off . 2. Click Cancel. 2. Unplug the USB... cable from the machine and the computer, then connect it again. 3. Turn the machine on the Installation Failure screen. 3. Make sure that you ...
Troubleshooting Guide
Page 137
...on Internet Explorer, confirm the following. • Check 1: Is Canon Easy-WebPrint EX displayed on the Toolbars menu in the Internet Explorer's View menu? Note If Easy-WebPrint EX is necessary to install it is not installed on your computer on the Toolbars menu in the Internet Explorer's... View menu? Select Canon EasyWebPrint EX to install Easy-WebPrint EX. While the installation or download Easy-WebPrint EX is in progress, it may ...
...on Internet Explorer, confirm the following. • Check 1: Is Canon Easy-WebPrint EX displayed on the Toolbars menu in the Internet Explorer's View menu? Note If Easy-WebPrint EX is necessary to install it is not installed on your computer on the Toolbars menu in the Internet Explorer's... View menu? Select Canon EasyWebPrint EX to install Easy-WebPrint EX. While the installation or download Easy-WebPrint EX is in progress, it may ...
Troubleshooting Guide
Page 138
... connection according to the regular procedure. Note You can use . When the connection method selection screen is detected, install the MP Drivers following the on-screen instructions. After uninstalling the MP Drivers, install the latest MP Drivers according to the connection method you use the machine over a LAN without performing setup again...
... connection according to the regular procedure. Note You can use . When the connection method selection screen is detected, install the MP Drivers following the on-screen instructions. After uninstalling the MP Drivers, install the latest MP Drivers according to the connection method you use the machine over a LAN without performing setup again...
