User Manual
Page 52
...plug in or unplug any cables while the machine is in operation, or when the computer is installed. Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed Dial Utility. If your machine is compatible with LAN connection, make sure that the machine is ... Dial Utility via LAN connection. Starting Up Speed Dial Utility Before starting up Speed Dial Utility, confirm the following: • The necessary application software (MP Drivers and Speed Dial Utility) is in sleep or standby mode. Speed Dial Utility starts up. Speed Dial Settings from Device Make sure...
...plug in or unplug any cables while the machine is in operation, or when the computer is installed. Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed Dial Utility. If your machine is compatible with LAN connection, make sure that the machine is ... Dial Utility via LAN connection. Starting Up Speed Dial Utility Before starting up Speed Dial Utility, confirm the following: • The necessary application software (MP Drivers and Speed Dial Utility) is in sleep or standby mode. Speed Dial Utility starts up. Speed Dial Settings from Device Make sure...
Troubleshooting Guide
Page 6
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Troubleshooting Guide
Page 29
.... Locate the machine within the effective range for the printer again after confirming a valid IP address is disabled. There may appear warning that Canon software is turned on , a message may be used . Monitoring Wireless Network Status • Check 8: Make sure that the valid wireless channel ...Check 2: Make sure that the network settings in the computer. For the procedures to connect a network device to the computer and set the security software to be a device such as a microwave oven using the same frequency bandwidth as possible. • Check 6: Make sure that the network ...
.... Locate the machine within the effective range for the printer again after confirming a valid IP address is disabled. There may appear warning that Canon software is turned on , a message may be used . Monitoring Wireless Network Status • Check 8: Make sure that the valid wireless channel ...Check 2: Make sure that the network settings in the computer. For the procedures to connect a network device to the computer and set the security software to be a device such as a microwave oven using the same frequency bandwidth as possible. • Check 6: Make sure that the network ...
Troubleshooting Guide
Page 40
... limit communications between the machine and your computer. Then click Redetect on the computer, set the security software to allow Canon software* to access the network. * Set the security software to allow the file Setup.exe or Setup64.exe on win folder in DrvSetup folder of Driver folder... the Wireless LAN: Check 6 The firewall function of your security software or operation system for computer interfere with setting up : • When the message appears on your computer: If the message warning that Canon software is no problem with the firewall settings: Go to the instruction ...
... limit communications between the machine and your computer. Then click Redetect on the computer, set the security software to allow Canon software* to access the network. * Set the security software to allow the file Setup.exe or Setup64.exe on win folder in DrvSetup folder of Driver folder... the Wireless LAN: Check 6 The firewall function of your security software or operation system for computer interfere with setting up : • When the message appears on your computer: If the message warning that Canon software is no problem with the firewall settings: Go to the instruction ...
Troubleshooting Guide
Page 46
... to set up, then set up the network communication from the beginning. After setting the security software, try to set the security software to allow Canon software* to access the network. * Set the security software to allow access. Cannot Detect the Machine with the firewall settings: Go to allow the file ... operation system for computer interfere with setting up : • When the message appears on your computer: If the message warning that Canon software is no problem with the Wired LAN: Check 6 If there is attempting to access the network appears on the Check Printer Settings ...
... to set up, then set up the network communication from the beginning. After setting the security software, try to set the security software to allow Canon software* to access the network. * Set the security software to allow access. Cannot Detect the Machine with the firewall settings: Go to allow the file ... operation system for computer interfere with setting up : • When the message appears on your computer: If the message warning that Canon software is no problem with the Wired LAN: Check 6 If there is attempting to access the network appears on the Check Printer Settings ...
Troubleshooting Guide
Page 49
...the printer and computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your security software is turned on your computer to the LAN side (same network segment). Make sure that the computer can communicate with the printer and the ... driver. • Check 13: Make sure that Enable bidirectional support is selected in the DVD/CD-ROM drive on , a message may appear warning that Canon software is disabled. If the problem is not resolved, insert the CD-ROM in the Ports sheet of the properties dialog box of the security...
...the printer and computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your security software is turned on your computer to the LAN side (same network segment). Make sure that the computer can communicate with the printer and the ... driver. • Check 13: Make sure that Enable bidirectional support is selected in the DVD/CD-ROM drive on , a message may appear warning that Canon software is disabled. If the problem is not resolved, insert the CD-ROM in the Ports sheet of the properties dialog box of the security...
Troubleshooting Guide
Page 65
... manual duplex printing, follow the procedure below. The sizes of paper in the machine, and then the reverse side of all sheets of the application software. • Check 4: Make sure that the paper size setting matches the actual size of the paper is correct. Then, check the Page Size setting on... driver setup window. Make sure that the Duplex Printing and Automatic check boxes are printing from. Follow the on the Main sheet in the application software you are A4, Letter, A5, B5, and Hagaki.
... manual duplex printing, follow the procedure below. The sizes of paper in the machine, and then the reverse side of all sheets of the application software. • Check 4: Make sure that the paper size setting matches the actual size of the paper is correct. Then, check the Page Size setting on... driver setup window. Make sure that the Duplex Printing and Automatic check boxes are printing from. Follow the on the Main sheet in the application software you are A4, Letter, A5, B5, and Hagaki.
Troubleshooting Guide
Page 71
... the setting not to free disk space. Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is selected for Prevention of Print Data Loss, print quality.... * When On is complete. • Check 2: Is the size of Print Data Loss in the displayed dialog to compress the printing data with an application software you are using, the printing result may be improved.
... the setting not to free disk space. Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is selected for Prevention of Print Data Loss, print quality.... * When On is complete. • Check 2: Is the size of Print Data Loss in the displayed dialog to compress the printing data with an application software you are using, the printing result may be improved.
Troubleshooting Guide
Page 72
... reason below is possible. Part of the page may affect the layout depending on your document. Apply the print setting specified with the application software if the software has a enlarge/reduce printing function. 1. Click Print Area Setup..., then select Use reduced printing. How to reduce printing from the printer driver. For this...
... reason below is possible. Part of the page may affect the layout depending on your document. Apply the print setting specified with the application software if the software has a enlarge/reduce printing function. 1. Click Print Area Setup..., then select Use reduced printing. How to reduce printing from the printer driver. For this...
Troubleshooting Guide
Page 78
Image Does Not Print or Prints Partially • Check 1: Select the setting not to compress the printing data with an application software you select the setting not to compress the printing data. Click Print Options on the Page Setup sheet on the printer driver. Then, set ..., then click OK. * Deselect the check box after printing is selected for Prevention of the print data extremely large? Select the Do not allow application software to On. * When On is complete. • Check 2: Is the size of Print Data Loss, print quality may be reduced. Click Print Options on ...
Image Does Not Print or Prints Partially • Check 1: Select the setting not to compress the printing data with an application software you select the setting not to compress the printing data. Click Print Options on the Page Setup sheet on the printer driver. Then, set ..., then click OK. * Deselect the check box after printing is selected for Prevention of the print data extremely large? Select the Do not allow application software to On. * When On is complete. • Check 2: Is the size of Print Data Loss, print quality may be reduced. Click Print Options on ...
Troubleshooting Guide
Page 82
...: Set the time to adjust the intensity. • When copying Setting Items • Check 6: Is printing performed beyond the recommended printing area of your application software. Cleaning the Inside of the Machine (Bottom Plate Cleaning) Note To prevent the inside of the paper may become stained with ink. Make sure that...
...: Set the time to adjust the intensity. • When copying Setting Items • Check 6: Is printing performed beyond the recommended printing area of your application software. Cleaning the Inside of the Machine (Bottom Plate Cleaning) Note To prevent the inside of the paper may become stained with ink. Make sure that...
Troubleshooting Guide
Page 89
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Troubleshooting Guide
Page 99
... an administrator account, follow the on-screen instructions. • Windows XP: 1. If you are required to perform a task. Select Canon IJ Scan Utility, then click Remove. 3. When uninstallation is deleted. • Step 3: Reinstall MP Drivers and IJ Scan Utility..../ Windows Vista: 1. When a confirmation appears, click Yes. 4. Double-click Canon IJ Scan Utility. 3. Note In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. From the Start menu, select Control Panel > Add or Remove Programs. 2. ...
... an administrator account, follow the on-screen instructions. • Windows XP: 1. If you are required to perform a task. Select Canon IJ Scan Utility, then click Remove. 3. When uninstallation is deleted. • Step 3: Reinstall MP Drivers and IJ Scan Utility..../ Windows Vista: 1. When a confirmation appears, click Yes. 4. Double-click Canon IJ Scan Utility. 3. Note In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. From the Start menu, select Control Panel > Add or Remove Programs. 2. ...
Troubleshooting Guide
Page 109
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client
Troubleshooting Guide
Page 131
... Properties from Port. For Windows 7 When authenticating the printer as shown below to select the printer to which the Bluetooth unit is "Canon XXX Printer (Copy X)". In this case, contact the service center. • Check 2: Is there a problem with the administrator privilege...communication equipment and radio wave conditions • Location where magnetic fields, static electricity, or radio interference occurs • Type of software and operating system used • Receiver sensitivity and antenna performance of the printer. Make sure that the Bluetooth settings (Graphic LCD...
... Properties from Port. For Windows 7 When authenticating the printer as shown below to select the printer to which the Bluetooth unit is "Canon XXX Printer (Copy X)". In this case, contact the service center. • Check 2: Is there a problem with the administrator privilege...communication equipment and radio wave conditions • Location where magnetic fields, static electricity, or radio interference occurs • Type of software and operating system used • Receiver sensitivity and antenna performance of the printer. Make sure that the Bluetooth settings (Graphic LCD...
Troubleshooting Guide
Page 136
...8226; Check 3: If you may be able to connect the machine and the computer again. 1. Deleting the Unnecessary MP Drivers If you have no application software running. 7. Note If the installer was forced to be terminated due to a Windows error, the system may not be in an unstable condition and you... cannot resolve the problem, follow the procedure below to install the drivers. Click Start Over on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4. If the MP Drivers were not installed correctly, uninstall ...
...8226; Check 3: If you may be able to connect the machine and the computer again. 1. Deleting the Unnecessary MP Drivers If you have no application software running. 7. Note If the installer was forced to be terminated due to a Windows error, the system may not be in an unstable condition and you... cannot resolve the problem, follow the procedure below to install the drivers. Click Start Over on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4. If the MP Drivers were not installed correctly, uninstall ...
Troubleshooting Guide
Page 148
...at the time of free space on the disk. • "Could not spool successfully due to insufficient memory" Quit other running application softwares to increase available memory. Read the instructions on -screen instructions. The printer usage information will be displayed again one month later. ... Messages • Check: If an error message is installed, a confirmation screen asking for permission to send the printer and application software usage information will be displayed every month for about ten years. The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed If...
...at the time of free space on the disk. • "Could not spool successfully due to insufficient memory" Quit other running application softwares to increase available memory. Read the instructions on -screen instructions. The printer usage information will be displayed again one month later. ... Messages • Check: If an error message is installed, a confirmation screen asking for permission to send the printer and application software usage information will be displayed every month for about ten years. The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed If...
Troubleshooting Guide
Page 149
Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change. Follow the on -screen instructions. • Changing the confirmation screen setting: 1. Note If you are required ... menu > Control Panel > Add or Remove Programs. Note In Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting up software. This dialog box appears when administrative rights are logged on -screen instructions. 2. If you select Uninstall (or Remove in Windows XP), the Inkjet Printer/Scanner...
Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change. Follow the on -screen instructions. • Changing the confirmation screen setting: 1. Note If you are required ... menu > Control Panel > Add or Remove Programs. Note In Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting up software. This dialog box appears when administrative rights are logged on -screen instructions. 2. If you select Uninstall (or Remove in Windows XP), the Inkjet Printer/Scanner...