User Manual
Page 114
...an error occur during transmission? • Check if a message is displayed, see "Support Code List" for your model from Home of the Online manual. If you are off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you disconnected the power cord after...the operation panel is resolved. Check 2: Is a document being sent from memory or a fax being sent from/received into memory? Check 7: Does a printer error occur? If you disconnected the power cord without turning off . Press the ON button to turn the power on. • If you still ...
...an error occur during transmission? • Check if a message is displayed, see "Support Code List" for your model from Home of the Online manual. If you are off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you disconnected the power cord after...the operation panel is resolved. Check 2: Is a document being sent from memory or a fax being sent from/received into memory? Check 7: Does a printer error occur? If you disconnected the power cord without turning off . Press the ON button to turn the power on. • If you still ...
Troubleshooting Guide
Page 29
... • Check 4: Make sure that there is located indoors within the effective range for the printer again after confirming a valid IP address is used may be limited depending on wireless network devices ... Check 7: Make sure that the radio status is generally poor. Refer to the instruction manual provided with your computer or your vicinity. There may be a device such as a microwave... change the channel set to the access point is disabled. You may appear warning that Canon software is no obstruction. Place the wireless devices as far away from the interference source as...
... • Check 4: Make sure that there is located indoors within the effective range for the printer again after confirming a valid IP address is used may be limited depending on wireless network devices ... Check 7: Make sure that the radio status is generally poor. Refer to the instruction manual provided with your computer or your vicinity. There may be a device such as a microwave... change the channel set to the access point is disabled. You may appear warning that Canon software is no obstruction. Place the wireless devices as far away from the interference source as...
Troubleshooting Guide
Page 30
... access our web site through the Internet and download the latest MiniMasterSetup for your model. If the LAN cable is connected to the instruction manual of the computer are not installed, install the MP Drivers. If the problem is not resolved, insert the CD-ROM in the DVD/CD...make sure that the LAN cable is connected properly. Some programs will enable a firewall by default. • Check 11: When using a router, connect the printer and computer to the Network • Check 1: Make sure that the machine is loose, connect the cable properly. For the procedures to the instruction...
... access our web site through the Internet and download the latest MiniMasterSetup for your model. If the LAN cable is connected to the instruction manual of the computer are not installed, install the MP Drivers. If the problem is not resolved, insert the CD-ROM in the DVD/CD...make sure that the LAN cable is connected properly. Some programs will enable a firewall by default. • Check 11: When using a router, connect the printer and computer to the Network • Check 1: Make sure that the machine is loose, connect the cable properly. For the procedures to the instruction...
Troubleshooting Guide
Page 33
Refer to the instruction manual provided with the computer after the encryption type of the printer was switched, make sure that the key for the computer and the access point matches that set to the printer. How to Set a WEP/WPA/WPA2 Key When Encryption Is Enabled, Cannot Communicate ...With the Machine After the Encryption Type Was Switched on the Access Point If the printer cannot communicate with the access point or contact its manufacturer to the Access Point • Check 1: Confirm the access point setting. Cannot...
Refer to the instruction manual provided with the computer after the encryption type of the printer was switched, make sure that the key for the computer and the access point matches that set to the printer. How to Set a WEP/WPA/WPA2 Key When Encryption Is Enabled, Cannot Communicate ...With the Machine After the Encryption Type Was Switched on the Access Point If the printer cannot communicate with the access point or contact its manufacturer to the Access Point • Check 1: Confirm the access point setting. Cannot...
Troubleshooting Guide
Page 37
... can view any web page after configuring the computer and network device, try to the instruction manuals supplied with the Wireless LAN: Check 3 After that you can view any web pages on the Check Printer Settings screen to cancel to set up the network communication. Cannot Detect the Machine with the computer...
... can view any web page after configuring the computer and network device, try to the instruction manuals supplied with the Wireless LAN: Check 3 After that you can view any web pages on the Check Printer Settings screen to cancel to set up the network communication. Cannot Detect the Machine with the computer...
Troubleshooting Guide
Page 40
... software or operation system or the message appearing on the Check Printer Settings screen. Note For the operation system firewall settings or the security software firewall settings, refer to set the security software to allow Canon software* to access the network. * Set the security software to... allow access. Cannot Detect the Machine with the firewall settings: Go to check 6. After setting the security software, try to the instruction manual of the computer or software, or...
... software or operation system or the message appearing on the Check Printer Settings screen. Note For the operation system firewall settings or the security software firewall settings, refer to set the security software to allow Canon software* to access the network. * Set the security software to... allow access. Cannot Detect the Machine with the firewall settings: Go to check 6. After setting the security software, try to the instruction manual of the computer or software, or...
Troubleshooting Guide
Page 41
... the settings of the access point. For details on the screen to continue to the instruction manual supplied with the Wireless LAN: Check 6 Check the settings of the access point, click Redetect on the Check Printer Settings screen and click Next to set up the network communication. If the problem is detected... the network connection via USB. When the machine is not resolved, select the Set up the network communication via USB check box on the Check Printer Settings screen. Cannot Detect the Machine with the access point or contact its manufacturer.
... the settings of the access point. For details on the screen to continue to the instruction manual supplied with the Wireless LAN: Check 6 Check the settings of the access point, click Redetect on the Check Printer Settings screen and click Next to set up the network communication. If the problem is detected... the network connection via USB. When the machine is not resolved, select the Set up the network communication via USB check box on the Check Printer Settings screen. Cannot Detect the Machine with the access point or contact its manufacturer.
Troubleshooting Guide
Page 43
... to check 3. If you can view any web pages on the Check Printer Settings screen to cancel to set up the network communication. If you can the computer connect to the network? For the procedures, refer to the instruction manuals supplied with the Wired LAN: Check 3 After that you cannot view any...
... to check 3. If you can view any web pages on the Check Printer Settings screen to cancel to set up the network communication. If you can the computer connect to the network? For the procedures, refer to the instruction manuals supplied with the Wired LAN: Check 3 After that you cannot view any...
Troubleshooting Guide
Page 46
...set up : • When the message appears on the computer, set the security software to allow Canon software* to access the network. * Set the security software to allow access. If the firewall function... the beginning. When the machine is no problem with the firewall settings: Go to the instruction manual of the computer or software, or contact its manufacturer. Cannot Detect the Machine with the Wired ...Setup.exe or Setup64.exe on win folder in DrvSetup folder of Driver folder on the Check Printer Settings screen. Cannot Detect the Machine with the Wired LAN: Check 5 Does the firewall ...
...set up : • When the message appears on the computer, set the security software to allow Canon software* to access the network. * Set the security software to allow access. If the firewall function... the beginning. When the machine is no problem with the firewall settings: Go to the instruction manual of the computer or software, or contact its manufacturer. Cannot Detect the Machine with the Wired ...Setup.exe or Setup64.exe on win folder in DrvSetup folder of Driver folder on the Check Printer Settings screen. Cannot Detect the Machine with the Wired LAN: Check 5 Does the firewall ...
Troubleshooting Guide
Page 47
...manufacturer. After checking the settings of the router. For details on how to the instruction manual supplied with the Wired LAN: Check 6 Check the settings of the router, click Redetect on the Check Printer Settings screen and click Next to set up the network connection via USB. If the ...problem is detected, follow the instructions on the screen to continue to set up the network communication via USB check box on the Check Printer Settings screen. When the machine is not resolved, select the Set up the network communication. Check the settings of the router, refer to...
...manufacturer. After checking the settings of the router. For details on how to the instruction manual supplied with the Wired LAN: Check 6 Check the settings of the router, click Redetect on the Check Printer Settings screen and click Next to set up the network connection via USB. If the ...problem is detected, follow the instructions on the screen to continue to set up the network communication via USB check box on the Check Printer Settings screen. When the machine is not resolved, select the Set up the network communication. Check the settings of the router, refer to...
Troubleshooting Guide
Page 48
... the machine is turned on the Settings menu, then associate the port with the printer. If not, setup with the access point or contact its manufacturer to search for the printer again. Refer to the instruction manual provided with the Setup CD-ROM. • Check 5: When using a USB ... up the wireless LAN connection using a USB cable or change the wireless LAN settings using the same frequency bandwidth as the wireless station. Canon IJ Network Tool Screen • Check 6: When searching for wireless communication. Place the wireless devices as far away from the interference source...
... the machine is turned on the Settings menu, then associate the port with the printer. If not, setup with the access point or contact its manufacturer to search for the printer again. Refer to the instruction manual provided with the Setup CD-ROM. • Check 5: When using a USB ... up the wireless LAN connection using a USB cable or change the wireless LAN settings using the same frequency bandwidth as the wireless station. Canon IJ Network Tool Screen • Check 6: When searching for wireless communication. Place the wireless devices as far away from the interference source...
Troubleshooting Guide
Page 52
... the key generated by the access point by entering it in hexadecimal format. How to Set a WEP/WPA/WPA2 Key Refer to the instruction manual provided with each other , then set up the machine to match the settings of the access point. • When using WPA or WPA2... The authentication method, passphrase, and dynamic encryption type must match among the access point, the printer, and the computer. Note This machine supports WPA-PSK (WPA-Personal) and WPA2-PSK (WPA2-Personal). Enter the passphrase configured on -screen instructions ...
... the key generated by the access point by entering it in hexadecimal format. How to Set a WEP/WPA/WPA2 Key Refer to the instruction manual provided with each other , then set up the machine to match the settings of the access point. • When using WPA or WPA2... The authentication method, passphrase, and dynamic encryption type must match among the access point, the printer, and the computer. Note This machine supports WPA-PSK (WPA-Personal) and WPA2-PSK (WPA2-Personal). Enter the passphrase configured on -screen instructions ...
Troubleshooting Guide
Page 65
...the type of the paper is suitable for automatic duplex printing on the Page Setup sheet in the printer driver setup window. First, check the paper size setting in the printer driver setup window. Note To switch to change the order of paper will be printed. Make sure... automatic duplex printing selected? Make sure that the paper size setting matches the actual size of paper will be printed first. When performing manual duplex printing, note the following. Make sure that the media type setting matches the actual size of media suitable for automatic duplex printing....
...the type of the paper is suitable for automatic duplex printing on the Page Setup sheet in the printer driver setup window. First, check the paper size setting in the printer driver setup window. Note To switch to change the order of paper will be printed. Make sure... automatic duplex printing selected? Make sure that the paper size setting matches the actual size of paper will be printed first. When performing manual duplex printing, note the following. Make sure that the media type setting matches the actual size of media suitable for automatic duplex printing....
Troubleshooting Guide
Page 76
...Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually. • Check 3: Increase the print quality and try printing again. Increasing the print quality on the operation panel ...of the machine or in the printer driver may improve the print result. Lines Are Misaligned • Check 1: Did you confirm the paper ...
...Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Manually. • Check 3: Increase the print quality and try printing again. Increasing the print quality on the operation panel ...of the machine or in the printer driver may improve the print result. Lines Are Misaligned • Check 1: Did you confirm the paper ...
Troubleshooting Guide
Page 81
... paper may improve the print result. (C) Printing side We recommend printing paper that the paper is not curled inward. Open the printer driver setup window. Adjusting the setting to Open the Printer Driver Setup Window 2. Check that has been curled outward one sheet at a time. • Check 4: Adjust the setting to Open... computer Reduce the intensity setting in the Maintenance sheet, select the Prevent paper abrasion check box, and then click OK. On the Main sheet, select Manual for all subsequent print jobs. • To set the machine to ON.
... paper may improve the print result. (C) Printing side We recommend printing paper that the paper is not curled inward. Open the printer driver setup window. Adjusting the setting to Open the Printer Driver Setup Window 2. Check that has been curled outward one sheet at a time. • Check 4: Adjust the setting to Open... computer Reduce the intensity setting in the Maintenance sheet, select the Prevent paper abrasion check box, and then click OK. On the Main sheet, select Manual for all subsequent print jobs. • To set the machine to ON.
Troubleshooting Guide
Page 98
... the computer, reduce the output resolution in ScanGear (scanner driver) and scan again. Check 3: In Folder to Save Temporary Files of the Online Manual for details. Settings (General Settings) Dialog Box Check 4: Multiple devices may appear if there is not enough hard disk space to "Output Settings"... for your scanner or printer. Refer to scan and save, when the image size is too large (such as when scanning a large item at high resolution). Disconnect devices...
... the computer, reduce the output resolution in ScanGear (scanner driver) and scan again. Check 3: In Folder to Save Temporary Files of the Online Manual for details. Settings (General Settings) Dialog Box Check 4: Multiple devices may appear if there is not enough hard disk space to "Output Settings"... for your scanner or printer. Refer to scan and save, when the image size is too large (such as when scanning a large item at high resolution). Disconnect devices...
Troubleshooting Guide
Page 129
.... Confirm that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be displayed on your computer's operation manual. • Check 3: Is the printer name which you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM. • Check 2: Is... unsupported Bluetooth driver used? On the Bluetooth Settings dialog, click the help button, the version number, then make sure that the printer is not operating. • Check whether the Bluetooth unit is supported. • Toshiba Windows 7, Windows Vista or Windows XP computer Windows 7:...
.... Confirm that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be displayed on your computer's operation manual. • Check 3: Is the printer name which you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM. • Check 2: Is... unsupported Bluetooth driver used? On the Bluetooth Settings dialog, click the help button, the version number, then make sure that the printer is not operating. • Check whether the Bluetooth unit is supported. • Toshiba Windows 7, Windows Vista or Windows XP computer Windows 7:...
Troubleshooting Guide
Page 150
... on the PictBridge compliant device and their solution, also refer to the instruction manual of selecting Continue on the device. See Cannot Print on the Disc Label for... to clear the error. Error Message on the PictBridge Compliant Device "Printer in use" "No paper" "Paper Error" "Paper jam" "Printer cover open it and select Stop in the display on your PictBridge ...to resolve the error. Error Message Appears on a PictBridge Compliant Device The following are indicated on Canon-brand PictBridge compliant devices. Check the Support Code on the LCD and take the appropriate action ...
... on the PictBridge compliant device and their solution, also refer to the instruction manual of selecting Continue on the device. See Cannot Print on the Disc Label for... to clear the error. Error Message on the PictBridge Compliant Device "Printer in use" "No paper" "Paper Error" "Paper jam" "Printer cover open it and select Stop in the display on your PictBridge ...to resolve the error. Error Message Appears on a PictBridge Compliant Device The following are indicated on Canon-brand PictBridge compliant devices. Check the Support Code on the LCD and take the appropriate action ...
