Canon PIXMA MX922 Support Question
Canon PIXMA MX922 Support Question
Find answers below for this question about Canon PIXMA MX922.Need a Canon PIXMA MX922 manual? We have 3 online manuals for this item!
Question posted by g4janet on November 23rd, 2014
I'm Currently Running Mac Os Yosemite Using My Mac Air. I Just Purchased The
Pixma MX922. I successfully installed the software drivers. When I go to print a test page I get the error 6000. I opened the back checked the rollers as well as turning and unplugging to reset the printer. Tried to connect wirelessly and also physical USB connection and still get the error. Sometimes it's 6000 and sometimes 6001. It's brand new out of the box I can't see how I have a paper jam? Thanks I appreciate any help you can offer.
Current Answers
Answer #1: Posted by Odin on November 24th, 2014 9:09 AM
Odin
Member since:
April 10th, 2010 Points: 41,236,690
Member since:
April 10th, 2010 Points: 41,236,690
Following are the explanation and resolution as provided by Canon:
A service error has occurred.
Resolution [error 6000]:
- Turn off the printer.
- Disconnect the power cable.
- Open the printer cover.
- Check for any orange protective tape or white polystyrene and remove if necessary.
- Check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary.
- Close the cover.
- Reconnect and turn on.
If the above solution has not resolved your error, please contact your nearest Canon authorised service facility....
Resolution [error 6001]:
- If the paper output tray is closed, open it.
- Turn off the machine and unplug the power from the power supply.
- Plug the machine back in and turn the power on.
NOTE - Do not close the paper output tray while the machine is in operation; otherwise, an error will occur. If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.
You can of course use any repair service you like. For one authorized by Canon, you can phone 800-828-4040.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Related Canon PIXMA MX922 Manual Pages
User Manual - Page 52
...LAN connection, make sure that the machine is installed. Follow the procedure below to a computer ...use Speed Dial Utility via LAN connection. Do not plug in or unplug any cables while the machine is in operation, or when the computer is connected to start up Speed Dial Utility, confirm the following:
• The necessary application software (MP Drivers and Speed Dial Utility) is turned...
User Manual - Page 88
... print a fax.
• Paper has run out.
• A different size of paper from that specified by Page size is loaded.
• Do not print is selected for Received documents in Auto print settings under FAX settings.
• You pressed the Stop button to cancel printing of documents (MEMORY LIST) first. For details on how to unplug...
User Manual - Page 98
... REPORT. Use the
button to select the report or list you want to all . Confirms whether the transmission to print, then press the OK button.
• When you receive a fax, the error number is printed on the error number, see Errors When You Receive a Fax. When the machine is turned on, The power cord has been unplugged and...
User Manual - Page 99
...Errors When You Send a Fax
If an error occurs when you send a fax, the error number is printed on ERROR TX REPORT (there are as follows. The document is jammed in alphabetical order.
Contact the recipient and have the recipient check that the telephone line is connected correctly.
Check... dialed number. Try again in the recipient's fax machine. When the error is not color...
Troubleshooting Guide - Page 13
... Repair Printer. Note
When the machine is used over LAN, the port name of Print Data Loss, print quality may be reduced.
• Check 8: Restart your computer if you are printing from the MAC address or a character string specified by the user when setting up the machine.
• If the setting is incorrect: Reinstall the MP Drivers.
• Printing...
Troubleshooting Guide - Page 16
... the paper and image for printing. You cannot make this setting from a mobile phone.
• Check 3: If the problem is not resolved, there may reduce the quality of the paper type setting and the loaded paper. You cannot change the print quality setting when printing from a PictBridge compliant device. Setting Items
Confirm by using the printer driver.
Troubleshooting Guide - Page 30
... WAN side of the router, the cable is connected properly.
Install the MP Drivers with the Setup CD-ROM.
• Check 3: When using wireless LAN, make sure that the LAN cable is connected to...8226; Check 1: Make sure that the machine is turned on.
• Check 2: Make sure that access control is no barrier or obstacle between the access point and the machine. Note
To check the MAC address or...
Troubleshooting Guide - Page 49
... Internet and download the latest MiniMasterSetup for your security software is turned on, a message may appear warning that the network settings of the printer driver.
• Check 13: Make sure that switch the network environment, check their settings. Some programs will enable a firewall by default.
• Check 14: When using any programs that the firewall of your model...
Troubleshooting Guide - Page 60
... Printer, then select Diagnose and Repair Printer. Open the properties of the print data extremely large? Click the Ports tab to the following port(s).
If the problem is selected for Print to confirm the port settings. Note
When the machine is used over LAN: Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you are printing from the MAC...
Troubleshooting Guide - Page 65
... the Page Setup sheet in the application software you are A4, Letter, A5, B5, and Hagaki.
Make sure that the Duplex Printing and Automatic check boxes are printing from.
Open the printer driver setup window, clear the Automatic check box on -screen instructions.
When performing manual duplex printing, note the following.
Cannot Print Properly with a size suitable for automatic...
Troubleshooting Guide - Page 66
... resume printing. If the machine has run out of ink continuously on the machine.
• Check 2: Is the paper loaded?
Make sure that uses a large amount of paper, load paper.
• Check 3: Do the printing documents have stopped operating. Note
If you are printing a document with a large printing area or printing multiple copies of the disc tray) opened while printing on...
Troubleshooting Guide - Page 69
... from a computer
Confirm by using the printer driver. Printing Photos in Check 1. Mobile phone print settings
Confirm by using the operation panel on the combination of the Page Is Not Printed No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks Lines Are Misaligned Line Does Not Print or Prints Partially Image Does Not Print or Prints Partially Printed Paper Curls or Has...
Troubleshooting Guide - Page 71
... software you select the setting not to compress print data check box, then click OK. * Deselect the check box after printing is selected for Prevention of Print Data Loss, print quality may be reduced.
• Check 3: Is the space of your computer's hard disk sufficient? Click Print Options on the Page Setup sheet on the printer driver. If you are using, the printing...
Troubleshooting Guide - Page 72
... the setting to Open the Printer Driver Setup Window
2. Open the printer driver setup window. Click Print Area Setup..., then select Use reduced printing.
To prevent this reason, the bottom of the page may affect the layout depending on your document. When performing automatic duplex printing, the printable area at the top of the Page Is Not Printed
• Check: When performing...
Troubleshooting Guide - Page 81
... computer Reduce the intensity setting in this order, then set by using plain paper to Open the Printer Driver Setup Window
2.
To open the printer driver setup window, see How to curl the paper outward within 0.1 inch / 3 mm (B) in height before printing.
Open the printer driver setup window. In such cases, follow the procedure described below .
2. If not, this setting remains...
Troubleshooting Guide - Page 82
Clean the paper feed roller.
When performing duplex printing, the inside of ADF dirty? Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Note
To prevent the inside of ADF is turned on.
2. Open the printer driver setup window. Printing Area
• Check 7: Is the platen glass or the glass of the machine from stains, set the paper size...
Troubleshooting Guide - Page 92
... operation may differ depending on the application's menu. Check 4: Scan and save images with WIA Driver
Check 3: Make sure that does not include WIA. If not installed, install MP Drivers using the Setup CD-ROM.
You cannot open the files in your scanner or printer on the application. Use the WIA driver when scanning from applications not supporting TWAIN. ScanGear (Scanner...
Troubleshooting Guide - Page 93
...If not installed, install MP Drivers using the Setup CD-ROM.
You cannot open ScanGear (scanner driver) from the USB hub and connect it is running on the application's menu.
Check 7: Make sure that MP Drivers is installed. Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear
Check 1: Make sure that your scanner or printer is turned on the computer. Check 4: If the...
Troubleshooting Guide - Page 145
...Error Regarding Automatic Duplex Printing Is Displayed • Error Regarding the Power Cord Being Unplugged Is Displayed • Writing Error/Output Error/Communication Error • Other Error Messages • The Inkjet Printer...8226; Power was not turned off .
Use only alphanumeric characters. • Photo data edited or processed on a computer must be printed from a USB flash drive...
Troubleshooting Guide - Page 147
... "n" is a number) with the printer using Associate Port in Deleting the Unnecessary MP Drivers, insert the Setup CD-ROM into the computer's disc drive and install the MP Drivers again.
• Check 5: When the machine is connected to your computer properly.
3. Replace the USB cable and try printing again. Follow the procedure below . Open the Device Manager on -screen...
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