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Canon PIXMA MX922 Support Question

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Question posted by lowmarcia on April 15th, 2018

Started Intial Setup With Brand New Mx922. It Is Now Frozen With Error Code 5012

How do I clear the printer of the error code and return to initial setup. Any way to clear the printer memory and start over?

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Answer #1: Posted by waelsaidani1 on April 17th, 2018 9:09 PM

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waelsaidani1

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5012 indicates that your printer has encountered an internal hardware malfunction. Please follow the steps below.
1. Check the inside of your printer for jammed paper and obstructions.
2. Next, make sure that your ink tanks are inserted correctly.
3. Finally, unplug the power cord from the back of your printer for twenty seconds. Plug the power cord back in after twenty seconds have passed, and turn your printer back on.
Your printer will need to be replaced if these steps do not resolve the issue. You are eligible for the Canon Loyalty Program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. We will also include free ground shipping with your purchase. If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with email technical support and that the Canon Loyalty Program was offered.

Related Canon PIXMA MX922 Manual Pages

Easy Start Guide - Page 1

... labeled on -screen instruction to enter the settings. • DRPD is available only in Europe: If you can enter the fax settings through the Easy setup. Easy setup starts up. Connect to a telephone jack with a telephone line cable. The connector is a 6-wire telephone line cable. Enter the User information settings and Date/time...

User Manual - Page 24

...on the LCD after the Stop button is pressed while scanning is in progress, Document in Machine's Memory Do not disconnect the power plug until scanning is displayed on dialing the recipient's fax/telephone number. ... remain in the ADF after scanning each sheet of a sending error. Select to start sending. Document Stored in ADF. To cancel sending the fax, press the Stop button.

User Manual - Page 52

... Speed Dial Utility. 1. Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed Dial Utility. If the application software (MP Drivers and Speed Dial Utility) is not yet installed, insert the Setup CDROM into the computer's disc drive, then install MP Drivers and Speed Dial Utility. • The...

User Manual - Page 58

... an individual fax/telephone number is selected: 1. Select a code to change from Setting Item List:. Starting Up Speed Dial Utility 2. Add or delete a member to/from the Printer Name: list box, then click Display Printer Settings. 3. Select the machine from the group dial. Enter the new name. 2. Start up Speed Dial Utility. Changing a Fax/telephone Number...

User Manual - Page 61

... Save. • To register the edited information to Printer. 2. Click Register to the machine: 1. Confirm the message on the computer: 1. The information is registered to PC.... 2. Start up Speed Dial Utility. The user's information is displayed. 5. Enter the new user's name on User Name and new fax/telephone number in TEL Number, then click...

User Manual - Page 64

... Utility, uninstall Speed Dial Utility, then install it again with administrator privilege. 1. Click Start > Control Panel > Add or Remove Programs. 2. Important Log into a user account with the Setup CDROM. When the message prompting you to restart your computer. Click Start > Control Panel > Programs > Programs and Features. 2. If the User Account Control screen appears...

User Manual - Page 77

...in the machine's memory when the received faxes are stored in the machine's memory to avoid unexpected ...(file extension: PDF): Running numbers, starting from FAX_0001 File date: The date and time of...flash drive as set in progress, the error message is displayed on the LCD. Inserting... settings, then press the OK button. 7. Select Setup, then press the OK button. 5. Use the ...

User Manual - Page 96

... documents is as follows: Folder name: CANON_SC\FAXDOC\0001 File name (file extension: PDF): Running numbers, starting from FAX_0001 File date: The date and time of saving as one PDF file. If the USB flash ...drive is removed or becomes full while saving faxes is in progress, the error message is displayed on how to set in the machine. For details on the LCD. After saving ...

User Manual - Page 105

... the displayed dialog box. From the Start menu, navigate as follows: • Windows 7: From the Start menu, select Control Panel > Hardware and Sound > Devices and Printers. • Windows Vista: From the Start menu, select Control Panel > Hardware and Sound > Printers. • Windows XP: From the Start menu, select Control Panel > Printers and Other Hardware > Printers and Faxes. 2.

User Manual - Page 106

... (Windows Contacts) as only one Windows Address Book file into another address book. From the Start menu, select Search. 2. From the found Windows Address Book files, double-click an existing ...select an address book file from the Start menu, then double-click Contacts. Creating a New Windows Address Book (WAB File) Exclusively for Faxing Select Create a new Windows Address Book file for the ...

User Manual - Page 108

..., select Control Panel > Appearance and Personalization > Folder Options. 2. From the Start menu, select XXXX (user name), then double-click AppData > Roaming > Canon > MP5 to...-XXXX", enter "0XXX-XXXX".) Related Topic Edit or Remove a Recipient from Windows XP to a new address book. 1. If you upgrade from an Address Book (Fax Driver) Search for a Recipient in an Address Book (Fax Driver)

Troubleshooting Guide - Page 2

Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems...

Troubleshooting Guide - Page 4

Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device

Troubleshooting Guide - Page 13

... a USB cable and the port named "USBnnn" is selected: Click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. 3. Follow the on the printer driver. Click Print Options on the Page Setup sheet on -screen instructions to set Prevention of the machine is displayed as you...

Troubleshooting Guide - Page 22

... line jack. Loading Originals • Check 10: Does a printer error occur? Ensure that a message is poor, reducing the transmission start speed in a hurry, press the Stop button to close the...and Lists • Check 8: Does an error occur during transmission? • Ensure that an error message is displayed, refer to Support Code List. communication settings in the ADF. If...

Troubleshooting Guide - Page 24

Document Stored in Machine's Memory Note If the machine was receiving faxes in the fax mode, printing will start automatically after correcting errors automatically. Replacing an Ink Tank When the...Check: Is the receive mode set to Print. communication settings in the machine's memory without being printed (Memory Reception). If the ink has already run out. For details on the country ...

Troubleshooting Guide - Page 25

... settings under FAX settings. communication settings in Advanced FAX settings under FAX settings, the machine cannot receive color faxes. Reduce the reception start speed on RX start speed may correct the error. If the sender's or recipient's fax machine is the sender's fax machine compatible with ECM, the fax will disconnect the telephone...

Troubleshooting Guide - Page 136

... Click Start Over on the "PIXMA XXX"... screen (where "XXX" is your machine's name), then remove the CD-ROM. 4. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer before reinstalling. Click Cancel. 2. Restart the computer. 6. Note If the installer was forced to be terminated due to a Windows error...MP Drivers on the Setup CD-ROM. Turn the...

Troubleshooting Guide - Page 147

...Drivers, insert the Setup CD-ROM into the...start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is correctly connected to the computer. Click the Ports tab to the computer using a relay device such as "CNBJNP_xxxxxxxxxx". If a device error is your machine's name), then select Properties. 4. Consult the reseller of the machine is set the correct printer...

Troubleshooting Guide - Page 150

... errors on nonCanon PictBridge compliant devices, check the Support Code (error number) on the LCD and take the appropriate action to clear the error....error. Check the Support Code on your PictBridge compliant device. * To resume printing, you are indicated on Canon-brand PictBridge compliant devices. When it and select Continue* in use" "No paper" "Paper Error" "Paper jam" "Printer...