Canon PIXMA MX922 Support Question
Canon PIXMA MX922 Support Question
Find answers below for this question about Canon PIXMA MX922.Need a Canon PIXMA MX922 manual? We have 3 online manuals for this item!
Question posted by kathhaskin on October 25th, 2014
I Have A Paper Jam In The Output Slot Code 1313. It Says To Check The Manual.
I can't locate a manual online that will tell me how to un-jam.
Current Answers
Answer #1: Posted by Odin on October 25th, 2014 6:27 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,660
Member since:
April 10th, 2010 Points: 41,236,660
Following are the explanation and resolution as provided by Canon:
The paper jammed as the machine pulled in the printed paper.
Resolution
Remove the jammed paper following the procedure below -
NOTE- If the printed paper piles up on the paper output slot, the machine may pull it in and the paper jams inside the machine. Remove the printed paper from the paper output tray before it amounts to 50 sheets.
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
- Press the [Stop] button to cancel any print jobs and turn off the machine.
- Detach the rear cover.
- Detach the transport unit cover.
- Pull out the paper slowly.
NOTE - Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.- Attach the transport unit cover.
- Attach the rear cover.
If you were not able to remove the paper in step 4 continue below:- Detach the lower and upper cassettes.
- Pull out the paper slowly.
- If the paper is not loaded properly in the cassette, remove the paper, and then reload it after aligning the edges of the sheets.
NOTE - When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.- Attach the cassettes to the machine, and then press the [OK] button.
If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.
You can of course use any repair service you like. For one authorized by Canon, you can phone 800-828-4040.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Related Canon PIXMA MX922 Manual Pages
Troubleshooting Guide - Page 2
Troubleshooting
The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label
Search Each Function
Problems with Network Communication Problems with...
Troubleshooting Guide - Page 4
Problems with Printing
Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide - Page 19
Click Here to Support Code List (When Paper Is Jammed). Paper Jams
When paper is jammed, a troubleshooting message is displayed automatically. Note
You can confirm the actions against errors with Support Codes on your computer or on how to remove the jammed paper, refer to Search Take the appropriate action described in the message.
• When a Support Code and a message are displayed...
Troubleshooting Guide - Page 58
Problems with Printing
Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print on the Disc Label Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device
Troubleshooting Guide - Page 61
... confirm the actions against errors with Support Codes on your computer or on how to remove the jammed paper, refer to Search
Click Here to Support Code List (When Paper Is Jammed). Paper Jams
When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.
• When a Support Code and a message are displayed on the...
Troubleshooting Guide - Page 150
...is nearly full. Check the Support Code on the LCD and take the appropriate action to the instruction manual of the disc ...Check the Support Code on your PictBridge compliant device. * To resume printing, you can also press the OK button on the machine instead of selecting Continue on the machine, and try printing again. Select Stop in use" "No paper"
"Paper Error"
"Paper jam" "Printer...
Troubleshooting Guide - Page 154
B200
C000
About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
Troubleshooting Guide - Page 155
... see the jammed paper at the paper output slot: 1300
• If the paper is jammed when automatic duplex printing: 1304
• If the paper loaded in the cassette (upper) is jammed: 1311
• If the paper loaded in the cassette (lower) is jammed: 1312
• If the paper is jammed as the machine pulled in the printed paper: 1313
• If the paper tears and...
Troubleshooting Guide - Page 156
... one to tear it back on the machine.
Reprint if necessary.
The paper may curl and cause paper exit jams. If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
Paper Is Jammed inside the machine. Note
When reloading the paper, confirm that you unplug the power cord, all the faxes before turning...
Troubleshooting Guide - Page 159
... the machine, then press the OK button.
If the paper is not loaded properly in the cassette, remove the paper, then reload it correctly.
9. Note
When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets...
Troubleshooting Guide - Page 161
... cover. Pull out the paper slowly.
8. Attach the transport unit cover. Note
When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the machine.
5. If you cannot pull out the paper, open the paper output tray. 4.
Detach the lower...
Troubleshooting Guide - Page 163
... able to the machine, then press the OK button. Attach the cassettes to remove the paper out in the cassette, remove the paper, then reload it correctly. 7. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets. If the...
Troubleshooting Guide - Page 164
...paper output slot, the machine may pull it in and the paper is sending or receiving a fax, or when the received fax or the unsent fax are deleted. Pull out the rear cover.
2.
Remove the printed paper from the paper output.... Detach the transport unit cover. 1313
Cause
The paper is jammed as the machine pulled in the printed paper, remove the paper following the procedure below.
Make sure...
Troubleshooting Guide - Page 166
... printing and are loading it after removing the paper, contact the service center. Note
When reloading the paper, confirm that you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after aligning the edges of the sheets. If the paper is not loaded properly in the cassette, remove...
Troubleshooting Guide - Page 167
... in the ADF, the message about the paper remained in the ADF by pressing the Stop...paper release lever, then pull out the jammed page in the ADF: Remove the document following the procedure below .
1.
Important
The power cannot be turned off the machine.
3. If a multi-page document is loaded, remove any pages other than the jammed page from the document output slot, whichever is jammed...
Troubleshooting Guide - Page 170
... or scratch them, the machine can be turned off the machine, and unplug the power cord of the machine from the paper output slot or the jammed paper remains inside the machine, remove the paper following the procedure below. Open the document cover and the ink cover.
If you need to turn off the machine.
1.
Important...
Troubleshooting Guide - Page 172
Check the following and remove the piece of paper if it correctly. Close the ink cover and the document cover. Note
When reloading the paper, confirm that no piece of paper remain in the queue are loading it remains.
• Does the piece of paper...paper or the paper tears inside the machine, or if the paper jam error continues after removing all the jammed paper is torn, a piece of paper...
Troubleshooting Guide - Page 173
In Other Cases
Make sure of the following:
• Check 1: Are there any foreign objects around the paper output slot?
• Check 2: Are the transport unit cover and the rear cover attached properly?
• Check 3: Is the paper curled? Load the paper after correcting its curl.
Troubleshooting Guide - Page 209
...press the OK button to dismiss the error, and then perform Manual Print Head Alignment.
Action
Press the OK button on the ...the nozzle check pattern to check the status of the print head. • Load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-...or Letter is loaded in the cassette (lower). • The paper output slot is not exposed directly to strong light. 2500
Cause
The cause of...
Troubleshooting Guide - Page 213
...cover and pull out the jammed page from the document output slot, whichever is jammed in progress, press the ...Stop button. 2. Turn off the machine. 3. If a multi-page document is in the ADF: Remove the document following the procedure below.
• If the original is easier. Raise the paper release lever, then pull out the jammed...
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