Canon PIXMA MG3122 Support Question
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Question posted by Anonymous-162301 on April 16th, 2017
How Do I Reset A Paper Jam?
I had a paper jam, took the jammed paper out. stop reset won't work and paper wont load.
Current Answers
Answer #1: Posted by waelsaidani1 on April 16th, 2017 11:58 PM
- Turn off the machine, and unplug the power cord of the machine from the power supply.
- Open the paper output cover.
Remove the paper on the front tray if any. - Do not touch the clear film (A).
- If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.
- Make sure that the FINE cartridge holder does not hang over the paper.
If the FINE cartridge holder hangs over the paper, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge. - Hold the jammed paper with your hands.
If the edge of paper is jammed near the paper output slot, pull the edge of paper to the position where you can hold it with your hands. - Pull the paper slowly not to tear it, then pull the paper out.
- Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.- Does the piece of paper remain under the FINE cartridge holder?
- Does the little piece of paper remain inside the machine?
- Does the piece of paper remain in the right side or the left side space (A) inside the machine?
- Close the paper output cover, then reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
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