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Canon PIXMA MX922 Support Question

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Question posted by jambrown1154 on February 22nd, 2016

Canon Pixma Mx922 Troubleshooting

my printer has a support code 6000. I've tried shutting off and unplugging like it says bit keeps showing the same thing.

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Request from viccabinta on February 20th, 2017 9:45 AM
It show a support code

it indicates in the screen "THE TYPE OF PRINT HEAD IS INCORRECT" where is this print head located so I can correct.

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Answer #1: Posted by waelsaidani1 on February 22nd, 2016 7:55 PM

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waelsaidani1

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The 600 error is a generic internal error code. Unfortunately, it could mean one of many things. To resolve the 6001 error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.

2. Remove paper from the automatic sheet feeder (in the back).

3. Gently pull jammed paper out, if any.

3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.

3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

5. Check ASF with a bright light to check for obstructions. Remove any if found.

6. Open the rear cover to check if the paper is jammed.

7. Pull out the cassette and check if the paper is jammed inside the cassette area.

8. Load paper back into the ASF or cassette.

9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If the above procedure does not resolve the 600 error, the unit would require service

Related Canon PIXMA MX922 Manual Pages

User Manual - Page 102

... command is the model name) and select Printing Preferences. Right-click the Canon XXX series FAX icon (where "XXX" is turned on the File menu.) 3. From the Start menu, select Control Panel > Hardware and Sound > Printers. 2. Windows XP: 1. Make sure that support document printing. Click Print or OK. * Print dialog box in Notepad...

User Manual - Page 104

... to display the list of fax jobs awaiting transmission or being sent. Important If you click Send Now in the Send FAX dialog box, the printer icon is displayed in the taskbar. Right-clicking a job and selecting Cancel stops transmission. Double-click this icon to line failure, etc., see...

User Manual - Page 105

Open the setting screen of the FAX driver. • Windows 7: Right-click the Canon XXX series Printer icon and select Printing Preferences, then Canon XXX series FAX. Click Address Book... Or right-click the Canon XXX series FAX icon and select Printing Preferences. (Where "XXX" is the model name.) • Windows Vista/Windows XP: Right...

User Manual - Page 109

... Faxes. 2. Click Address Book... Open the setting screen of the FAX driver. • Windows 7: Right-click the Canon XXX series Printer icon and select Printing Preferences, then Canon XXX series FAX. Select the recipient you want to edit from an Address Book (Fax Driver) You can edit the contacts registered in the address...

User Manual - Page 111

..."XXX" is the model name.) • Windows Vista/Windows XP: Right-click the Canon XXX series FAX icon (where "XXX" is displayed, click Yes. Select the recipient ... then click Delete. 5. in the displayed dialog box. 4. Right-click the Canon XXX series Printer icon and select Printing Preferences, then Canon XXX series FAX. Click Address Book... When a confirmation message is the model name...

User Manual - Page 112

... search for recipients registered in the address book by Recipient in the Select Recipient from Address Book dialog box. In Select Printer or Name in the Print dialog box, select Canon XXX series FAX (where "XXX" is Print... If the entered name is found, the recipient will be displayed in Notepad 4. in...

User Manual - Page 114

...support code is displayed, see "Support Code List" for your model from /received into memory? If a support code is displayed, see "Edit or Remove a Recipient from an Address Book (Fax Driver)." If you unplug...the power cord after a while. Check 7: Does a printer error occur? Press the ON button to turn the ...Troubleshooting Problems Sending Faxes (Fax Driver) Check 1: Is the power turned on ...

User Manual - Page 116

...Printers and Faxes. 2. The Canon XXX series FAX Properties dialog box (where XXX is the model name) appears. 3. Recipient Name: Up to 16 characters Fax Number: Up to 60 characters * The number of characters you try...after the T will be sent. Right-click the Canon XXX series FAX icon (where "XXX" is the model name) and select Properties. Keep the following points in mind when using the fax...

Troubleshooting Guide - Page 13

... 7: Is the size of the machine is selected: Click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Make sure that a port named "USBnnn" (where "n" is a number) with the printer using Associate Port in the Printer column is selected for the machine. • In Windows 7, right-click the...

Troubleshooting Guide - Page 19

..., refer to Search Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Click Here to Support Code List (When Paper Is Jammed). Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details...

Troubleshooting Guide - Page 20

... in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed on the computer screen or the LCD. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on the LCD by searching...

Troubleshooting Guide - Page 22

... that an error message is displayed, refer to Support Code List. When a message is displayed on the LCD...support code is displayed on the LCD • Print ACTIVITY REPORT and check for Faxing Is Displayed on the LCD. If the telephone line or connection is displayed, refer to A Message Is Displayed. LIST. A Message for an error. Loading Originals • Check 10: Does a printer...

Troubleshooting Guide - Page 61

Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on the LCD by searching a Support Code. Note You can confirm the actions against...

Troubleshooting Guide - Page 113

...jack. Summary of your terminal adapter or telephone adapter. When the error message without the support code is poor, reducing the transmission start speed on the LCD, check the cause. Basic ... is displayed on the platen glass or in Adv. Loading Originals • Check 10: Does a printer error occur? Contact your telephone line. Errors Often Occur When You Send a Fax • Check:...

Troubleshooting Guide - Page 132

... Panel. Check the Support Code on the Services sheet is checked. Click the icon of the printer for Bluetooth communication and click Properties. Remove the printer following the procedure below...device on the Services sheet is checked. Authenticate the printer as a Bluetooth device in Control Panel "BTHnnn (Canon XXX Printer (Copy X))" ("n" is checked. Printing will begin ...

Troubleshooting Guide - Page 136

Unplug the USB cable from the machine and the computer, then connect it again. 3. Turn the machine on the Installation Failure ...Reinstall the MP Drivers. Click Start Over on . • Check 3: If you reinstall the MP Drivers, install the MP Drivers on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4. If the MP Drivers were not installed correctly, ...

Troubleshooting Guide - Page 141

Troubleshooting Guide - Page 145

..., then press the OK button. • Power was not turned off . button Note A Support Code (error number) is displayed on the computer or on a computer is not displayed for more ...; Error Regarding the Power Cord Being Unplugged Is Displayed • Writing Error/Output Error/Communication Error • Other Error Messages • The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is...

Troubleshooting Guide - Page 150

...Printer in use" "No paper" "Paper Error" "Paper jam" "Printer cover open it is ready, the machine starts printing automatically. Check the Support Code...compatible with this machine. Support Code List An ink tank that are indicated on Canon-brand PictBridge compliant devices....Close the ink cover on the machine, and try printing again. Support Code List • The ink tank is nearly full...

Troubleshooting Guide - Page 151

If the problem is off the machine, and unplug the power cord of the machine from the power supply. "Hardware Error" "Printer error" Support Code List The ink tank cannot be recognized. (The lamp on . Plug the machine back in the machine's memory are deleted. Important If you disconnect the ...