Getting Started Guide
Page 13
...OK. Change the answer ring pattern for fax calls only. From the Home screen on , the printer can change this : Distinctive Ring 1. A message appears stating that the printer is turned on the printer control Note: If you experience problems sending and receiving faxes, try using a lower fax ...of OK. 13 Using the buttons on the right, scroll to the right of the printer sounds, including the fax tones. 1. Also, 3. turning off error correction. telephone company to and select Fax Setup, select Basic Setup, and then select Fax Sound Volume. 3. Note: If you are trying to send ...
...OK. Change the answer ring pattern for fax calls only. From the Home screen on , the printer can change this : Distinctive Ring 1. A message appears stating that the printer is turned on the printer control Note: If you experience problems sending and receiving faxes, try using a lower fax ...of OK. 13 Using the buttons on the right, scroll to the right of the printer sounds, including the fax tones. 1. Also, 3. turning off error correction. telephone company to and select Fax Setup, select Basic Setup, and then select Fax Sound Volume. 3. Note: If you are trying to send ...
Getting Started Guide
Page 22
... phone line, or you cannot send or receive faxes. Phone lines with poor sound quality (noise) can cause faxing problems. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. • If you are using a DSL/ADSL service, make sure that the software that came with...Rings to Answer setting is set to a greater number of rings than the answering machine. --Disconnect the answering machine and then try receiving a fax. --Record a message that came with your telephone company to check the line. • Make sure you connect the printer to an analog phone line and try to...
... phone line, or you cannot send or receive faxes. Phone lines with poor sound quality (noise) can cause faxing problems. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. • If you are using a DSL/ADSL service, make sure that the software that came with...Rings to Answer setting is set to a greater number of rings than the answering machine. --Disconnect the answering machine and then try receiving a fax. --Record a message that came with your telephone company to check the line. • Make sure you connect the printer to an analog phone line and try to...
User Guide
Page 8
......78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone support period 82 General troubleshooting tips ... text is missing 94 Text cannot be edited...95 Error messages appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems...
......78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone support period 82 General troubleshooting tips ... text is missing 94 Text cannot be edited...95 Error messages appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems...
User Guide
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...also prints an error report. 4. This setting is turned on a second page. If this feature is turned off, information that is printed on by selecting Off from the Fax Forwarding menu. Automatic Reduction is useful when you receive a fax, the fax does not print and an error message appears on the... right, scroll to print error reports for the default paper size. Using the buttons on the display. If you select should match what the printer does...
...also prints an error report. 4. This setting is turned on a second page. If this feature is turned off, information that is printed on by selecting Off from the Fax Forwarding menu. Automatic Reduction is useful when you receive a fax, the fax does not print and an error message appears on the... right, scroll to print error reports for the default paper size. Using the buttons on the display. If you select should match what the printer does...
User Guide
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...default, the printer is set up the printer to print error reports and confirmation reports automatically for each transaction. A confirmation message that indicates whether a fax was successfully sent appears briefly... deletes all the calls placed from the printer. For more information, see Set the Error Correction Mode. From the Home screen on the right, scroll to and select Call ...reports provide useful system information about using a slower fax speed or disabling the fax error-correction mode (ECM). TIP: Support for traditional fax transmission over any Internet protocol telephone...
...default, the printer is set up the printer to print error reports and confirmation reports automatically for each transaction. A confirmation message that indicates whether a fax was successfully sent appears briefly... deletes all the calls placed from the printer. For more information, see Set the Error Correction Mode. From the Home screen on the right, scroll to and select Call ...reports provide useful system information about using a slower fax speed or disabling the fax error-correction mode (ECM). TIP: Support for traditional fax transmission over any Internet protocol telephone...
User Guide
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... can help you correct many common printer problems. • Scanner did not scan or text is missing • Text cannot be edited • Error messages appear • Scanned image quality is poor • Scan defects are not low on ink. For more information, see Change copy settings. For more... in light-gray to enhance text or photographs, if needed . Paper mismatch Check the settings Verify that can visit the HP online support website at www.hp.com/go/customercare for information and utilities that the loaded media size and type matches the control panel settings. Check the ...
... can help you correct many common printer problems. • Scanner did not scan or text is missing • Text cannot be edited • Error messages appear • Scanned image quality is poor • Scan defects are not low on ink. For more information, see Change copy settings. For more... in light-gray to enhance text or photographs, if needed . Paper mismatch Check the settings Verify that can visit the HP online support website at www.hp.com/go/customercare for information and utilities that the loaded media size and type matches the control panel settings. Check the ...
User Guide
Page 100
Chapter 8 Error messages appear • Unable to activate TWAIN source or An error occurred while acquiring the image ◦ If you are acquiring an image from the back side to the correct port on the back of a two-... the quality of the scan. ◦ Try adjusting your computer. ◦ Verify that you are using tiny dots of ink that is selected. NOTE: The HP scanning software does not support TWAIN and WIA scanning on the back of your computer monitor settings to the right of gray). Text or images...
Chapter 8 Error messages appear • Unable to activate TWAIN source or An error occurred while acquiring the image ◦ If you are acquiring an image from the back side to the correct port on the back of a two-... the quality of the scan. ◦ Try adjusting your computer. ◦ Verify that you are using tiny dots of ink that is selected. NOTE: The HP scanning software does not support TWAIN and WIA scanning on the back of your computer monitor settings to the right of gray). Text or images...
User Guide
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...faxing if an extension phone is off the hook, or if you are using for the printer and check for an error message providing information about the problem and how to solve it. Solve fax problems 105 You can be a standard phone ... that came with the printer is not long enough, you can use . If there is an error, the printer cannot send or receive a fax until the error condition is resolved. Check the display or your computer for a dial tone. connected to the port...Use the phone cord supplied in use a coupler to extend the length. You also need another process has caused an error.
...faxing if an extension phone is off the hook, or if you are using for the printer and check for an error message providing information about the problem and how to solve it. Solve fax problems 105 You can be a standard phone ... that came with the printer is not long enough, you can use . If there is an error, the printer cannot send or receive a fax until the error condition is resolved. Check the display or your computer for a dial tone. connected to the port...Use the phone cord supplied in use a coupler to extend the length. You also need another process has caused an error.
User Guide
Page 122
...network. • If your firewall has a setting to "allow any HP software that provide options to "not show alert messages," you should allow ," "permit" or "unblock." If you have already successfully installed HP software and experience problems-check the following: • If you are ... Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to work with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in all languages. 118 Solve a problem Chapter ...
...network. • If your firewall has a setting to "allow any HP software that provide options to "not show alert messages," you should allow ," "permit" or "unblock." If you have already successfully installed HP software and experience problems-check the following: • If you are ... Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to work with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in all languages. 118 Solve a problem Chapter ...
User Guide
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... about recycling used . NOTE: Ink from the cartridges is missing, damaged, incompatible, or inserted into the wrong slot in the message is used ink supplies, see HP inkjet supplies recycling program. For information about ordering ink cartridges, see Order printing supplies online. For more information, see Solve fax...The ink cartridge identified in the printer. Low on ink. To solve this problem, try the following solutions. G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as ...
... about recycling used . NOTE: Ink from the cartridges is missing, damaged, incompatible, or inserted into the wrong slot in the message is used ink supplies, see HP inkjet supplies recycling program. For information about ordering ink cartridges, see Order printing supplies online. For more information, see Solve fax...The ink cartridge identified in the printer. Low on ink. To solve this problem, try the following solutions. G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as ...
User Guide
Page 213
...to use a newer version of the printer, see Ink cartridge warranty information. Paper too short The paper size is still under warranty, contact HP support for more information about loading the media, see Load media. NOTE: If your cartridge is not supported by the printer. NOTE: ... warranty, see Understand supported sizes. For more information, see Load media. Close the ink cartridge access door and check if the error message has gone away. Incompatible older generation cartridge installed You will need to go online for service or replacement. Paper too short 209 ...
...to use a newer version of the printer, see Ink cartridge warranty information. Paper too short The paper size is still under warranty, contact HP support for more information about loading the media, see Load media. NOTE: If your cartridge is not supported by the printer. NOTE: ... warranty, see Understand supported sizes. For more information, see Load media. Close the ink cartridge access door and check if the error message has gone away. Incompatible older generation cartridge installed You will need to go online for service or replacement. Paper too short 209 ...
User Guide
Page 215
...resolve such problems by completing the following steps: 1. Ink cartridge failure 211 Unplug the power cord, and then plug in the message, and then contact HP support. Door or cover open Before the printer can use ink cartridges that you use ink cartridges in different printers, but .... See Replace the ink cartridges. For information about storing ink cartridges, see HP support. In addition, some residual ink is ready to turn on the printer. If this problem persists, write down the error code provided in the power cord again. 3. Document failed to print The ...
...resolve such problems by completing the following steps: 1. Ink cartridge failure 211 Unplug the power cord, and then plug in the message, and then contact HP support. Door or cover open Before the printer can use ink cartridges that you use ink cartridges in different printers, but .... See Replace the ink cartridges. For information about storing ink cartridges, see HP support. In addition, some residual ink is ready to turn on the printer. If this problem persists, write down the error code provided in the power cord again. 3. Document failed to print The ...
User Guide
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.... If you believe you still receive a supply upgrade problem error message contact HP support. Click the button below the message to proceed with the supply upgrade for more information about contacting HP support, see Replace the ink cartridges. Used, Refilled or Counterfeit Cartridge Detected The original HP ink in all regions. Close the access door, then...
.... If you believe you still receive a supply upgrade problem error message contact HP support. Click the button below the message to proceed with the supply upgrade for more information about contacting HP support, see Replace the ink cartridges. Used, Refilled or Counterfeit Cartridge Detected The original HP ink in all regions. Close the access door, then...
User Guide
Page 217
...caps on how to install new cartridges, see Replace the ink cartridges. Click the button below the message to install the SETUP cartridges during the initial product setup causes an error. Use SETUP cartridges When you first setup the printer, you remove, or they calibrate your printer before...the orange caps from the SETUP cartridges if necessary. For more information . If startup cannot complete with the printer. HP's ink cartridge warranty does not cover non-HP ink or cartridges. These cartridges are ready to complete printer setup. If you are labeled SETUP, and they will ...
...caps on how to install new cartridges, see Replace the ink cartridges. Click the button below the message to install the SETUP cartridges during the initial product setup causes an error. Use SETUP cartridges When you first setup the printer, you remove, or they calibrate your printer before...the orange caps from the SETUP cartridges if necessary. For more information . If startup cannot complete with the printer. HP's ink cartridge warranty does not cover non-HP ink or cartridges. These cartridges are ready to complete printer setup. If you are labeled SETUP, and they will ...
User Guide
Page 218
...in Use Black Only mode. The black cartridge will replace color with grayscale. Color cartridge out of ink The cartridges listed in the message are out of ink. For information about how to print in color, replace the empty cartridges. To temporarily print using all cartridges.... Use Black Only. Problem with your print job. For information about how to install new cartridges, see Replace the ink cartridges. 214 Errors (Windows) For information about how to install new cartridges, see Replace the ink cartridges. CAUTION: Do NOT remove the empty black cartridge...
...in Use Black Only mode. The black cartridge will replace color with grayscale. Color cartridge out of ink The cartridges listed in the message are out of ink. For information about how to print in color, replace the empty cartridges. To temporarily print using all cartridges.... Use Black Only. Problem with your print job. For information about how to install new cartridges, see Replace the ink cartridges. 214 Errors (Windows) For information about how to install new cartridges, see Replace the ink cartridges. CAUTION: Do NOT remove the empty black cartridge...
User Guide
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... 93 look different from original scan 97 H hardware, fax setup test 99 head 126 header, fax 60 Hewlett-Packard Company notices 3 HP Utility (Mac OS X) opening 205 humidity specifications 148 I ink cartridge access door, locating 12 ink cartridges check ink levels 74 locating..., cannot be opened 119 Webscan 38 envelopes sizes supported 143 tray supporting 144 environmental specifications 148 environmental sustainability program 158 error correction mode 63 error messages unable to answer 60 schedule 46 send 44 send, troubleshoot 104, 106, 109 separate line setup (parallel phone systems...
... 93 look different from original scan 97 H hardware, fax setup test 99 head 126 header, fax 60 Hewlett-Packard Company notices 3 HP Utility (Mac OS X) opening 205 humidity specifications 148 I ink cartridge access door, locating 12 ink cartridges check ink levels 74 locating..., cannot be opened 119 Webscan 38 envelopes sizes supported 143 tray supporting 144 environmental specifications 148 environmental sustainability program 158 error correction mode 63 error messages unable to answer 60 schedule 46 send 44 send, troubleshoot 104, 106, 109 separate line setup (parallel phone systems...
User Guide
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... fax test failed 98 print quality 89, 128 printhead 126 reprint faxes from memory 52 rings to answer 60 S save faxes in memory 51 scan error messages 96 from printer control panel 37 from Webscan 38 OCR 39 quality 96 scan specifications 147 slow 94 troubleshoot 93 scanner glass clean 25 load...
... fax test failed 98 print quality 89, 128 printhead 126 reprint faxes from memory 52 rings to answer 60 S save faxes in memory 51 scan error messages 96 from printer control panel 37 from Webscan 38 OCR 39 quality 96 scan specifications 147 slow 94 troubleshoot 93 scanner glass clean 25 load...
