User Guide
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... or partial page printed 85 Something on the page is missing or incorrect 85 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...89 Solve copy problems...91 No copy came out...91 Copies are blank...91 Size is reduced...91 Copy quality... appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
... or partial page printed 85 Something on the page is missing or incorrect 85 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...89 Solve copy problems...91 No copy came out...91 Copies are blank...91 Size is reduced...91 Copy quality... appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
User Guide
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... firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120 HP software installation suggestions 121 Solve network problems (HP Officejet 4620 e-All-in-One series 121 Understand the Printer Status Report 122 Understand...
... firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120 HP software installation suggestions 121 Solve network problems (HP Officejet 4620 e-All-in-One series 121 Understand the Printer Status Report 122 Understand...
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.... 3. This website provides information and utilities that came with the printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Officejet 4620 e-All-in -One series) • Configure your printer is available to obtain assistance. For more...
.... 3. This website provides information and utilities that came with the printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Officejet 4620 e-All-in -One series) • Configure your printer is available to obtain assistance. For more...
User Guide
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... specifications. • If your web browser uses any additional email addresses in the "Basic wireless troubleshooting" section. Solve wireless problems (HP Officejet 4620 e-All-in-One series) This section provides information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting. 112 Solve a problem If the proxy settings used by your computer, check the following...
... specifications. • If your web browser uses any additional email addresses in the "Basic wireless troubleshooting" section. Solve wireless problems (HP Officejet 4620 e-All-in-One series) This section provides information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting. 112 Solve a problem If the proxy settings used by your computer, check the following...
User Guide
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...lit, the wireless capabilities might not be available in the order presented. Advanced wireless troubleshooting If you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented: • Step 1: Make sure ...Test Report. To turn them back on in Basic wireless troubleshooting and are still unable to connect to your network over a Virtual Private Network (VPN) • After resolving the problems Solve wireless problems (HP Officejet 4620 e-All-in the list, using the buttons on the right...
...lit, the wireless capabilities might not be available in the order presented. Advanced wireless troubleshooting If you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented: • Step 1: Make sure ...Test Report. To turn them back on in Basic wireless troubleshooting and are still unable to connect to your network over a Virtual Private Network (VPN) • After resolving the problems Solve wireless problems (HP Officejet 4620 e-All-in the list, using the buttons on the right...
User Guide
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...120 Solve a problem TIP: If you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in the box, and then click Ping. Chapter 8 Check the printer IP address • To ...check the IP address of the hard disk.) For example, if the IP address is 123.123.123.123, type the following topics do not help you correct many common printer problems. Troubleshoot...
...120 Solve a problem TIP: If you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in the box, and then click Ping. Chapter 8 Check the printer IP address • To ...check the IP address of the hard disk.) For example, if the IP address is 123.123.123.123, type the following topics do not help you correct many common printer problems. Troubleshoot...
User Guide
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...computer cannot recognize the installation CD in their correct, color-coded slot. Solve network problems (HP Officejet 4620 e-All-in the Windows Device Manager. • If you are unable to install the HP software, verify that the computer meets at least the minimum system requirements. For more information,...computer and the printer are secure. ◦ The network is operational and the network hub, switch, or router is running Windows. Troubleshoot installation issues 121 The printer cannot work if all the ink cartridges are closed . • If the computer does not recognize the...
...computer cannot recognize the installation CD in their correct, color-coded slot. Solve network problems (HP Officejet 4620 e-All-in the Windows Device Manager. • If you are unable to install the HP software, verify that the computer meets at least the minimum system requirements. For more information,...computer and the printer are secure. ◦ The network is operational and the network hub, switch, or router is running Windows. Troubleshoot installation issues 121 The printer cannot work if all the ink cartridges are closed . • If the computer does not recognize the...
User Guide
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...program cannot discover the printer, print the network configuration page and enter the IP address manually in -One series). • If you troubleshoot problems with the printer. If the IP addresses are using a computer running Windows, make sure it matches the IP address listed on..., scroll to and select Wireless Settings, select Restore Defaults, and then select Yes. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-in the installation program. Press the (Wireless) button, and then, using the buttons on the right, scroll to and select Reports...
...program cannot discover the printer, print the network configuration page and enter the IP address manually in -One series). • If you troubleshoot problems with the printer. If the IP addresses are using a computer running Windows, make sure it matches the IP address listed on..., scroll to and select Wireless Settings, select Restore Defaults, and then select Yes. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-in the installation program. Press the (Wireless) button, and then, using the buttons on the right, scroll to and select Reports...