Getting Started Guide
Page 4
...photos, scan documents to your HP printer, and then select Help. • Mac OS X: From the Finder, click Help > Mac Help. Also, an Adobe Acrobat version of this page. English Where is available at the following topics: • Troubleshooting information • Information about ...these tools, see the user guide. This guide provides information on the following website: www.hp.eu/certificates. 4 Tip: If you cannot find the user guide on HP's support website (www.hp.com/go/customercare). on ...
...photos, scan documents to your HP printer, and then select Help. • Mac OS X: From the Finder, click Help > Mac Help. Also, an Adobe Acrobat version of this page. English Where is available at the following topics: • Troubleshooting information • Information about ...these tools, see the user guide. This guide provides information on the following website: www.hp.eu/certificates. 4 Tip: If you cannot find the user guide on HP's support website (www.hp.com/go/customercare). on ...
Getting Started Guide
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...to answer for the printer must be set up properly for an active phone line • Tests the status of the test. For additional troubleshooting information, see the user guide. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on ... same fax resolution and lighter/ darker settings for information on how to Answer. 3. The printer will answer calls after you have installed the HP software on page 20. From the Home screen on the printer control panel, press the (Setup) button. 2. Where can configure fax settings...
...to answer for the printer must be set up properly for an active phone line • Tests the status of the test. For additional troubleshooting information, see the user guide. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on ... same fax resolution and lighter/ darker settings for information on how to Answer. 3. The printer will answer calls after you have installed the HP software on page 20. From the Home screen on the printer control panel, press the (Setup) button. 2. Where can configure fax settings...
Getting Started Guide
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...Mac OS X 1. The printer prints a report with the results of the hard disk.) 2. Change the connection type After you have installed the HP software and connected the printer to your computer or to a network, you can change the connection type. • To change from a wireless connection.... 3. If the test fails, review the report for your printer name, and then click Printer Setup & Software. 2. Open HP Utility. (HP Utility is working properly, complete the following steps: 1. For additional troubleshooting information, see "Wireless (802.11) setup problems" on page 23.
...Mac OS X 1. The printer prints a report with the results of the hard disk.) 2. Change the connection type After you have installed the HP software and connected the printer to your computer or to a network, you can change the connection type. • To change from a wireless connection.... 3. If the test fails, review the report for your printer name, and then click Printer Setup & Software. 2. Open HP Utility. (HP Utility is working properly, complete the following steps: 1. For additional troubleshooting information, see "Wireless (802.11) setup problems" on page 23.
User Guide
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... or partial page printed 85 Something on the page is missing or incorrect 85 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...89 Solve copy problems...91 No copy came out...91 Copies are blank...91 Size is reduced...91 Copy quality... appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
... or partial page printed 85 Something on the page is missing or incorrect 85 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...89 Solve copy problems...91 No copy came out...91 Copies are blank...91 Size is reduced...91 Copy quality... appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
User Guide
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... firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120 HP software installation suggestions 121 Solve network problems (HP Officejet 4620 e-All-in-One series 121 Understand the Printer Status Report...
... firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120 HP software installation suggestions 121 Solve network problems (HP Officejet 4620 e-All-in-One series 121 Understand the Printer Status Report...
User Guide
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... information collection Information on store shelves or, if out of one or more information, see Print quality troubleshooting. This wastes ink and shortens the life of time. This section contains the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in print quality may be caused...
... information collection Information on store shelves or, if out of one or more information, see Print quality troubleshooting. This wastes ink and shortens the life of time. This section contains the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in print quality may be caused...
User Guide
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... printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Officejet 4620 e-All-in-One series) • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams HP support If you correct many common printer...
... printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Officejet 4620 e-All-in-One series) • Uninstall and reinstall the HP software • Printhead maintenance • Clear jams HP support If you correct many common printer...
User Guide
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...in the Printers folder. This website provides information and utilities that can download the HP software from HP at the HP online support web site: www.hp.com/go /customercare. General troubleshooting tips and resources NOTE: Many of the System Preferences. This website provides information... and utilities that you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. ...
...in the Printers folder. This website provides information and utilities that can download the HP software from HP at the HP online support web site: www.hp.com/go /customercare. General troubleshooting tips and resources NOTE: Many of the System Preferences. This website provides information... and utilities that you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. ...
User Guide
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... and utilities that can help you correct many common printer problems. If prompted, select your country/ region, and then click Contact HP for information on your printer: Do not turn off the printer while the printer is performing any of the printheads. Try to your... otherwise, the HP software provided with the printer might hear some unexpected noises made by the printer. If any servicing. If the alignment process fails repeatedly, you are turning off using the (Power) button. Check the printer setup For more information, see General troubleshooting tips and resources...
... and utilities that can help you correct many common printer problems. If prompted, select your country/ region, and then click Contact HP for information on your printer: Do not turn off the printer while the printer is performing any of the printheads. Try to your... otherwise, the HP software provided with the printer might hear some unexpected noises made by the printer. If any servicing. If the alignment process fails repeatedly, you are turning off using the (Power) button. Check the printer setup For more information, see General troubleshooting tips and resources...
User Guide
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... 6: Print and evaluate a print quality report • Solution 7: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see : Check the estimated ink levels Print quality troubleshooting 87 You do not need to replace the ink cartridges until you have ... levels • Solution 3: Check the paper loaded in the ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you correct many common printer problems. Print quality troubleshooting Try the solutions in this did not solve the issue, try the next solution....
... 6: Print and evaluate a print quality report • Solution 7: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see : Check the estimated ink levels Print quality troubleshooting 87 You do not need to replace the ink cartridges until you have ... levels • Solution 3: Check the paper loaded in the ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you correct many common printer problems. Print quality troubleshooting Try the solutions in this did not solve the issue, try the next solution....
User Guide
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... print media Cause: The print settings were set to choose a lower print quality setting if colors are incorrect. Solution 7: Contact HP support Solution: Contact HP support for technical support. Or, choose a higher setting if you correct many common printer problems. If prompted, choose your country/region...www.hp.com/go /customercare. Solve paper-feed problems TIP: You can help you are printing a high-quality photo, and then make sure photo paper such as saturation, brightness, or color tone, are set to see Print and evaluate a print quality report. No further troubleshooting ...
... print media Cause: The print settings were set to choose a lower print quality setting if colors are incorrect. Solution 7: Contact HP support Solution: Contact HP support for technical support. Or, choose a higher setting if you correct many common printer problems. If prompted, choose your country/region...www.hp.com/go /customercare. Solve paper-feed problems TIP: You can help you are printing a high-quality photo, and then make sure photo paper such as saturation, brightness, or color tone, are set to see Print and evaluate a print quality report. No further troubleshooting ...
User Guide
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TIP: You can visit the HP online support website at www.hp.com/go/customercare for faxing. Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for information on how to fix any problems found. Perform this section for faxing, you might experience problems when sending faxes, receiving faxes, or ...
TIP: You can visit the HP online support website at www.hp.com/go/customercare for faxing. Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for information on how to fix any problems found. Perform this section for faxing, you might experience problems when sending faxes, receiving faxes, or ...
User Guide
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...again. • Make sure you are using a phone splitter, this section. • Try to www.hp.com/go/ customercare. If the test fails again, continue reviewing the troubleshooting information in this can help you correct many common printer problems. If prompted, select your telephone wall jack, ... Additional fax setup. • If you are running the test from the telephone wall jack to the printer, you experience problems faxing, contact HP support. Check the display for faxing. The "Fax Hardware Test" failed Solution: • Turn the printer off by pressing the (Power) ...
...again. • Make sure you are using a phone splitter, this section. • Try to www.hp.com/go/ customercare. If the test fails again, continue reviewing the troubleshooting information in this can help you correct many common printer problems. If prompted, select your telephone wall jack, ... Additional fax setup. • If you are running the test from the telephone wall jack to the printer, you experience problems faxing, contact HP support. Check the display for faxing. The "Fax Hardware Test" failed Solution: • Turn the printer off by pressing the (Power) ...
User Guide
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... to connect the printer to your telephone wall jack, then connect the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in the box with the printer is ready for faxing. You can cause faxing problems. (A splitter is causing a problem, disconnect everything from the telephone...
... to connect the printer to your telephone wall jack, then connect the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in the box with the printer is ready for faxing. You can cause faxing problems. (A splitter is causing a problem, disconnect everything from the telephone...
User Guide
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... from your computer, check the following : ◦ Make sure the printer's email address is connected to use HP ePrint. Solve wireless problems (HP Officejet 4620 e-All-in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting TIP: For more information about solving problems you might encounter when connecting the printer to www...
... from your computer, check the following : ◦ Make sure the printer's email address is connected to use HP ePrint. Solve wireless problems (HP Officejet 4620 e-All-in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting TIP: For more information about solving problems you might encounter when connecting the printer to www...
User Guide
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... steps provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try moving the printer closer to connect, turn off the router, printer, and your network over a Virtual Private Network (VPN) • After resolving the problems Solve wireless problems (HP Officejet 4620 e-All-in the...
... steps provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try moving the printer closer to connect, turn off the router, printer, and your network over a Virtual Private Network (VPN) • After resolving the problems Solve wireless problems (HP Officejet 4620 e-All-in the...
User Guide
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...click Print & Fax or Print & Scan. 2. If the printer is Paused, right-click the printer, and click Resume Printing. 4. If you have the HP software installed, you can use the printer after performing the steps above but are still unable to use the printer even with the firewall turned...being displayed in Details view, click the View menu, and then click Details. 3. To check the printer's status, follow the instructions for additional troubleshooting help Step 5: Make sure the wireless version of the printer is online and ready If you have difficulties 116 Solve a problem If the printers ...
...click Print & Fax or Print & Scan. 2. If the printer is Paused, right-click the printer, and click Resume Printing. 4. If you have the HP software installed, you can use the printer after performing the steps above but are still unable to use the printer even with the firewall turned...being displayed in Details view, click the View menu, and then click Details. 3. To check the printer's status, follow the instructions for additional troubleshooting help Step 5: Make sure the wireless version of the printer is online and ready If you have difficulties 116 Solve a problem If the printers ...
User Guide
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...• If your firewall has "High," "Medium," or "Low" security settings, use this " selection, select it can be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • ...software up to date. Chapter 8 Configure your firewall software to work with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in the Need Help Troubleshooting? An example would be having problems such as: • Printer not found . NOTE: At this time...
...• If your firewall has "High," "Medium," or "Low" security settings, use this " selection, select it can be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • ...software up to date. Chapter 8 Configure your firewall software to work with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in the Need Help Troubleshooting? An example would be having problems such as: • Printer not found . NOTE: At this time...
User Guide
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...loaded with paper. • Make sure that can help you correct many common printer problems. Troubleshoot installation issues If the following topics do not help you can visit the HP online support website at www.hp.com/go /customercare. TIP: If you are using are on or blinking except the Ready... that any cords and cables that you are using a computer running Windows, you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in the box, and then click Ping.
...loaded with paper. • Make sure that can help you correct many common printer problems. Troubleshoot installation issues If the following topics do not help you can visit the HP online support website at www.hp.com/go /customercare. TIP: If you are using are on or blinking except the Ready... that any cords and cables that you are using a computer running Windows, you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in the box, and then click Ping.
User Guide
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...requirements. • Make sure that the computer meets at least the minimum system requirements. Troubleshoot installation issues 121 Restart your computer is running Windows. Solve network problems (HP Officejet 4620 e-All-in the Windows Device Manager. • If you are not installed. This... website provides information and utilities that your computer, and reinstall the printer driver. HP software installation suggestions Check the computer ...
...requirements. • Make sure that the computer meets at least the minimum system requirements. Troubleshoot installation issues 121 Restart your computer is running Windows. Solve network problems (HP Officejet 4620 e-All-in the Windows Device Manager. • If you are not installed. This... website provides information and utilities that your computer, and reinstall the printer driver. HP software installation suggestions Check the computer ...
