Users Manual - English
Page 6
...Normal Periodic Maintenance Items, such as Paper Feeding Kit, Fuser and Laser Units. You are not the Original Purchaser and the product that you purchased is covered by Brother in its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at... 1 Physical damage to this Product; 2 Damage caused by this warranty. What Brother will ask you to do : If the problem reported concerning your bill of sale. Brother® One-Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limited warranty ("warranty...
...Normal Periodic Maintenance Items, such as Paper Feeding Kit, Fuser and Laser Units. You are not the Original Purchaser and the product that you purchased is covered by Brother in its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at... 1 Physical damage to this Product; 2 Damage caused by this warranty. What Brother will ask you to do : If the problem reported concerning your bill of sale. Brother® One-Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limited warranty ("warranty...
Users Manual - English
Page 25
...clear the error and you see the same service call indication after turning the machine back on, please call Brother Customer Service. (See Brother numbers on page i.) The front cover or fuser cover is open Toner Life End Paper error Scan lock The machine is in Memory Service error Cover open ....The power switch is off or the machine is ready to print again. Others Check the LCD message. Follow the steps below. 1. Replace the toner cartridge with a new one. Note When the power switch is off or the machine is off the power switch. 2. Close the cover. Print data remains ...
...clear the error and you see the same service call indication after turning the machine back on, please call Brother Customer Service. (See Brother numbers on page i.) The front cover or fuser cover is open Toner Life End Paper error Scan lock The machine is in Memory Service error Cover open ....The power switch is off or the machine is ready to print again. Others Check the LCD message. Follow the steps below. 1. Replace the toner cartridge with a new one. Note When the power switch is off or the machine is off the power switch. 2. Close the cover. Print data remains ...
Users Manual - English
Page 148
...-276-8437) (in USA) or 1-877-BROTHER (in Canada). Check the paper type and quality. (See Acceptable paper and other print media on page 14.) Make sure that you choose ... over the stack of paper in the tray or rotate the paper 180° in the input tray. 132 Put in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be contaminated.
...-276-8437) (in USA) or 1-877-BROTHER (in Canada). Check the paper type and quality. (See Acceptable paper and other print media on page 14.) Make sure that you choose ... over the stack of paper in the tray or rotate the paper 180° in the input tray. 132 Put in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be contaminated.
Users Manual - English
Page 151
.... (See Choosing a location on page 104.) If the whole page is not solved, the drum unit may be damaged. Put in Canada). 135 Call Brother Customer Service at 3.7 in the Software User's Guide on the CD-ROM.) Clean the scanner window and the corona wire of the drum unit.... (See Cleaning the laser scanner window on page 154 and Cleaning the corona wire on page 156.) The toner cartridge may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be contaminated. Roughsurfaced paper may cause...
.... (See Choosing a location on page 104.) If the whole page is not solved, the drum unit may be damaged. Put in Canada). 135 Call Brother Customer Service at 3.7 in the Software User's Guide on the CD-ROM.) Clean the scanner window and the corona wire of the drum unit.... (See Cleaning the laser scanner window on page 154 and Cleaning the corona wire on page 156.) The toner cartridge may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be contaminated. Roughsurfaced paper may cause...
Users Manual - English
Page 152
... wire on page 156.) The drum unit may be damaged. Call Brother Customer Service at 1-877-BROTHER (1-877-276-8437) (in USA) or 1-877-BROTHER (in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be contaminated. Clean the drum unit. (See Cleaning the drum unit... on page 157.) Do not use label sheets for laser machines, the glue from the sheets may ...
... wire on page 156.) The drum unit may be damaged. Call Brother Customer Service at 1-877-BROTHER (1-877-276-8437) (in USA) or 1-877-BROTHER (in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be contaminated. Clean the drum unit. (See Cleaning the drum unit... on page 157.) Do not use label sheets for laser machines, the glue from the sheets may ...
Users Manual - English
Page 155
...by yourself. Make sure that the exhaust outlet is not closed completely or paper was jammed in the memory. The fuser cover is processing. Visit us at http://solutions.brother.com/. Press Stop/Exit. If the fan is not spinning disconnect the machine from the USB direct interface while the...report on the LCD, and put it . (The machine can correct most common error and maintenance messages are shown below. C You can be replaced. The toner cartridge is too hot. The machine will hear the cooling fan running while the LCD shows Cooling Down, and Wait for several ...
...by yourself. Make sure that the exhaust outlet is not closed completely or paper was jammed in the memory. The fuser cover is processing. Visit us at http://solutions.brother.com/. Press Stop/Exit. If the fan is not spinning disconnect the machine from the USB direct interface while the...report on the LCD, and put it . (The machine can correct most common error and maintenance messages are shown below. C You can be replaced. The toner cartridge is too hot. The machine will hear the cooling fan running while the LCD shows Cooling Down, and Wait for several ...
Users Manual - English
Page 156
... (ADF) on page 147.) machine. The toner cartridge or the drum unit and toner cartridge assembly is busy. Verify the number and try again. Do one of the machine. Close the paper tray properly. 140 The paper is jammed inside the (See Paper jams on page 20. The machine can be... drum unit. (See Replacing the drum unit on page 156.) The drum unit has reached the end of its life. The temperature of the machine. Error Message Document Jam DR Mode in Use Drum Error Duplex Disabled Fuser Error Jam Duplex Jam Rear Jam Inside Jam MP Tray Jam Tray 1 Jam Tray...
... (ADF) on page 147.) machine. The toner cartridge or the drum unit and toner cartridge assembly is busy. Verify the number and try again. Do one of the machine. Close the paper tray properly. 140 The paper is jammed inside the (See Paper jams on page 20. The machine can be... drum unit. (See Replacing the drum unit on page 156.) The drum unit has reached the end of its life. The temperature of the machine. Error Message Document Jam DR Mode in Use Drum Error Duplex Disabled Fuser Error Jam Duplex Jam Rear Jam Inside Jam MP Tray Jam Tray 1 Jam Tray...
Users Manual - English
Page 157
... 47 or page 92.) Print operation in Canada) 141 Replace Parts Fuser Unit It is already a file on the USB Flash memory drive or the file you are trying to send or copy the scanned pages. Call Brother Customer Service to replace the fuser unit. Change the file name of the USB Flash memory... drive. Rename the File There is time to replace the fuser unit. 1-877-BROTHER (1-877-276-8437) (in U.S.A) 1-877-BROTHER (in process Do one of the USB Flash memory drive is on page 163.) The drum unit counter was not reset when a new drum was...
... 47 or page 92.) Print operation in Canada) 141 Replace Parts Fuser Unit It is already a file on the USB Flash memory drive or the file you are trying to send or copy the scanned pages. Call Brother Customer Service to replace the fuser unit. Change the file name of the USB Flash memory... drive. Rename the File There is time to replace the fuser unit. 1-877-BROTHER (1-877-276-8437) (in U.S.A) 1-877-BROTHER (in process Do one of the USB Flash memory drive is on page 163.) The drum unit counter was not reset when a new drum was...
Users Manual - English
Page 181
... please call Brother Customer Service: (in USA) 1-877-BROTHER (1-877-276-8437) (in Canada) 1-877-BROTHER C LCD message Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Replace Parts Description Replace paper feeding kit for MP tray. Replace paper feeding kit for Tray 1. Laser Unit Machine ...printing approximately 50,000 pages for PF KitMP and 100,000 pages for copies, printed pages, reports and lists, faxes or a summary total. Replace fuser unit. When the following messages appear on the LCD. a Press Menu, 8, 2. 82.Page Counter a Total :XXXXXX b Fax/List ...
... please call Brother Customer Service: (in USA) 1-877-BROTHER (1-877-276-8437) (in Canada) 1-877-BROTHER C LCD message Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Replace Parts Description Replace paper feeding kit for MP tray. Replace paper feeding kit for Tray 1. Laser Unit Machine ...printing approximately 50,000 pages for PF KitMP and 100,000 pages for copies, printed pages, reports and lists, faxes or a summary total. Replace fuser unit. When the following messages appear on the LCD. a Press Menu, 8, 2. 82.Page Counter a Total :XXXXXX b Fax/List ...
Service Manual
Page 21
2.5 Service Information These are key service information to CHAPTER 4 in the Service Manual. 1-8 Confidential Machine life: 200,000 pages MTBF (Meantime between failure): Up to 4000 hours MTTR (Meantime to repair): Average 0.5 hours Monthly volume: 30,000 pages Periodical replacement parts: Parts Approximate Life (pages) Fuser unit 100,000 Laser unit 100,000 PF kit China MP: 25,000 Tray 1/2: 100,000 India MP: 12,000 Tray 1/2: 80,000 Others MP: 50,000 Tray 1/2: 100,000 * As for periodical replacement parts, refer to maintain the product.
2.5 Service Information These are key service information to CHAPTER 4 in the Service Manual. 1-8 Confidential Machine life: 200,000 pages MTBF (Meantime between failure): Up to 4000 hours MTTR (Meantime to repair): Average 0.5 hours Monthly volume: 30,000 pages Periodical replacement parts: Parts Approximate Life (pages) Fuser unit 100,000 Laser unit 100,000 PF kit China MP: 25,000 Tray 1/2: 100,000 India MP: 12,000 Tray 1/2: 80,000 Others MP: 50,000 Tray 1/2: 100,000 * As for periodical replacement parts, refer to maintain the product.
Service Manual
Page 73
...on. However, those samples will help the service personnel pinpoint and repair other defective elements. 1.1 Precautions Be sure to discharge yourself before replacing consumable items. DO NOT remove or damage the caution label located on , take the greatest of the possible troubles which may occur in... has cooled down sufficiently before accessing the PCBs. If you need to take voltage measurements with the power switched on or around the fuser. (5) Verify again that you hold the connector body and not the cables. (3) Electronic devices are sensitive to prevent any secondary problems...
...on. However, those samples will help the service personnel pinpoint and repair other defective elements. 1.1 Precautions Be sure to discharge yourself before replacing consumable items. DO NOT remove or damage the caution label located on , take the greatest of the possible troubles which may occur in... has cooled down sufficiently before accessing the PCBs. If you need to take voltage measurements with the power switched on or around the fuser. (5) Verify again that you hold the connector body and not the cables. (3) Electronic devices are sensitive to prevent any secondary problems...
Service Manual
Page 77
.... The drum unit counter was installed. 2) Press 1 to reset. 3-14 It is time to replace the fuser unit. its life. Replace the laser unit. 3-15 It is time to replace the paper feeding kit for equipment errors and communications errors. machine that is removed Press Stop/Exit. ... Action Refer to The device is indicated on the LCD Error Message Access Error Cartridge Error Replace Parts Drum Replace Parts Fuser Unit Replace Parts Laser Unit Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Comm.Error Connection Fail Type of a problem (if any), the ...
.... The drum unit counter was installed. 2) Press 1 to reset. 3-14 It is time to replace the fuser unit. its life. Replace the laser unit. 3-15 It is time to replace the paper feeding kit for equipment errors and communications errors. machine that is removed Press Stop/Exit. ... Action Refer to The device is indicated on the LCD Error Message Access Error Cartridge Error Replace Parts Drum Replace Parts Fuser Unit Replace Parts Laser Unit Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Comm.Error Connection Fail Type of a problem (if any), the ...
Service Manual
Page 78
... sure that the exhaust outlet is not closed completely or paper was too long. You cannot change the - The drum unit has reached Replace the drum unit. Do one of the machine. Perform processing with the power on. 3-17 3-19 3-20 3-21 3-37 Init Unable XX The machine has a mechanical problem....the ADF. 3-29 DR Mode in the machine spinning and that you turned on the power. Distinctive Ring mode. Receive Mode from the back of fuser unit does not rise at a specified temperature within specified time. the end of the machine. Remove the duplex tray and install it on again....
... sure that the exhaust outlet is not closed completely or paper was too long. You cannot change the - The drum unit has reached Replace the drum unit. Do one of the machine. Perform processing with the power on. 3-17 3-19 3-20 3-21 3-37 Init Unable XX The machine has a mechanical problem....the ADF. 3-29 DR Mode in the machine spinning and that you turned on the power. Distinctive Ring mode. Receive Mode from the back of fuser unit does not rise at a specified temperature within specified time. the end of the machine. Remove the duplex tray and install it on again....
Service Manual
Page 81
... the end user to quickly find out the problem. 3.1 Error Indication Error codes Problem 1E Replacement time of the drum unit 1F Two or more optional trays are installed 24 Internal temperature sensor failure 35 EEPROM of main PCB failure 36 HVPS PCB during standby failure Main PCB... paper feed kit T2 Replacement time of the fuser 54 unit 55 Replacement time of the laser unit 56 Back cover opened 57 Paper jam (Duplex tray) 58 Fuser unit failure Refer Error to: codes Problem 3-12 59 Fuser unit failure (Detect fuser failure at start-up) 3-12 63 Replace toner or Toner life ...
... the end user to quickly find out the problem. 3.1 Error Indication Error codes Problem 1E Replacement time of the drum unit 1F Two or more optional trays are installed 24 Internal temperature sensor failure 35 EEPROM of main PCB failure 36 HVPS PCB during standby failure Main PCB... paper feed kit T2 Replacement time of the fuser 54 unit 55 Replacement time of the laser unit 56 Back cover opened 57 Paper jam (Duplex tray) 58 Fuser unit failure Refer Error to: codes Problem 3-12 59 Fuser unit failure (Detect fuser failure at start-up) 3-12 63 Replace toner or Toner life ...
Service Manual
Page 82
at High side 3-32 8A Paper jam in Tray 1 3-26 B8 A/D converter standard voltage failure; detection error until Drum Unit is 83 replaced.) (Discharge detection error occurs when the machine 3-23 AE 3-31 detects the drum discharge with Drum life reaches more than twice the standard Drum Life.) ... 86 Tray 2 is not installed into the machine 3-35 A5 Fax scanning error (Warning) 3-30 D1 Modem initialization failed 3-36 Fax scanning error (Error) A6 Fuser error other than 58, 59, 3-30 DD 68, 69, 6A, 6B, 6C, 6D, 6E, 6F, 3-36 76, 78, DE and E2 are occurred Scanning color...
at High side 3-32 8A Paper jam in Tray 1 3-26 B8 A/D converter standard voltage failure; detection error until Drum Unit is 83 replaced.) (Discharge detection error occurs when the machine 3-23 AE 3-31 detects the drum discharge with Drum life reaches more than twice the standard Drum Life.) ... 86 Tray 2 is not installed into the machine 3-35 A5 Fax scanning error (Warning) 3-30 D1 Modem initialization failed 3-36 Fax scanning error (Error) A6 Fuser error other than 58, 59, 3-30 DD 68, 69, 6A, 6B, 6C, 6D, 6E, 6F, 3-36 76, 78, DE and E2 are occurred Scanning color...
Service Manual
Page 87
...; Replace the fuser unit with a new one. ■ Error code 52 Replace Parts PF Kit 1 Replacement time of the paper feed kit T1 User Check • Replace the paper feed kit T1 with a new one. Step 1 Cause Remedy Replacement time of the fuser unit Replace the fuser unit. ■ Error code 55 Replace Parts Laser Unit Replacement time of the laser unit Step Cause Remedy 1 Replacement...
...; Replace the fuser unit with a new one. ■ Error code 52 Replace Parts PF Kit 1 Replacement time of the paper feed kit T1 User Check • Replace the paper feed kit T1 with a new one. Step 1 Cause Remedy Replacement time of the fuser unit Replace the fuser unit. ■ Error code 55 Replace Parts Laser Unit Replacement time of the laser unit Step Cause Remedy 1 Replacement...
Service Manual
Page 88
... ASSY. Step 1 2 3 Cause Remedy Harness connection failure of relay Check the harness connection of the machine and remove the jammed paper. Main PCB failure Replace the main PCB ASSY. ■ Error code 57 Jam Duplex Pull out the Duplex Tray at the back of the relay rear PCB ASSY. Relay... relay rear PCB ASSY. Replace the main frame L unit. 3-16 Confidential Replace the main PCB ASSY. rear PCB ASSY and reconnect it. ■ Error code 56 Cover is Open Close the Fuser Cover which can be found behind the Back Cover up the machine. Back cover opened User Check • Close ...
... ASSY. Step 1 2 3 Cause Remedy Harness connection failure of relay Check the harness connection of the machine and remove the jammed paper. Main PCB failure Replace the main PCB ASSY. ■ Error code 57 Jam Duplex Pull out the Duplex Tray at the back of the relay rear PCB ASSY. Relay... relay rear PCB ASSY. Replace the main frame L unit. 3-16 Confidential Replace the main PCB ASSY. rear PCB ASSY and reconnect it. ■ Error code 56 Cover is Open Close the Fuser Cover which can be found behind the Back Cover up the machine. Back cover opened User Check • Close ...
Service Manual
Page 89
...PCB ASSY. Step 1 2 3 Cause Toner sensor PCB ASSY failure Relay front PCB ASSY failure Main PCB failure Remedy Replace the toner sensor PCB ASSY. Fuser unit failure (Detect fuser failure at start-up) User Check • Turn off , then on the power switch again 15 minutes later. Leave.... This operation will melt the fuser unit if the heater is low User Check • Prepare the toner cartridge with a new one . 3-17 Confidential Replace toner or Toner life end User Check • Replace the toner cartridge with a new one . ■ Error code 58 Fuser Error Turn the power off the...
...PCB ASSY. Step 1 2 3 Cause Toner sensor PCB ASSY failure Relay front PCB ASSY failure Main PCB failure Remedy Replace the toner sensor PCB ASSY. Fuser unit failure (Detect fuser failure at start-up) User Check • Turn off , then on the power switch again 15 minutes later. Leave.... This operation will melt the fuser unit if the heater is low User Check • Prepare the toner cartridge with a new one . 3-17 Confidential Replace toner or Toner life end User Check • Replace the toner cartridge with a new one . ■ Error code 58 Fuser Error Turn the power off the...
Service Manual
Page 90
... main PCB ASSY. 3-18 Confidential Temperature rise when heater is off Step 1 2 Cause Fuser unit failure Main PCB failure Remedy Replace the fuser unit Replace the main PCB ASSY. ■ Error code 69 Print Unable 69 Turn the power off and then back on again. rear PCB ASSY... and reconnect it . 2 Harness connection failure of relay Check the harness connection of fuser unit unit. Mis-connect ...
... main PCB ASSY. 3-18 Confidential Temperature rise when heater is off Step 1 2 Cause Fuser unit failure Main PCB failure Remedy Replace the fuser unit Replace the main PCB ASSY. ■ Error code 69 Print Unable 69 Turn the power off and then back on again. rear PCB ASSY... and reconnect it . 2 Harness connection failure of relay Check the harness connection of fuser unit unit. Mis-connect ...
Service Manual
Page 157
... number of each cable is not damaged at an angle. Parts Name Fuser Unit Laser Unit PF kit for Tray 1 *3 PF kit for Tray 2 *3 MP PF tray *2 LCD Message (HL-5380DN) REPLACE FUSER REPLACE LASER REPLACE PF KIT1 REPLACE PF KIT2 Qty 1 1 1 1 REPLACE PF KIT MP 1 Approximate Life *1 Replacement (number of the printer and unplug the power cord from errors...
... number of each cable is not damaged at an angle. Parts Name Fuser Unit Laser Unit PF kit for Tray 1 *3 PF kit for Tray 2 *3 MP PF tray *2 LCD Message (HL-5380DN) REPLACE FUSER REPLACE LASER REPLACE PF KIT1 REPLACE PF KIT2 Qty 1 1 1 1 REPLACE PF KIT MP 1 Approximate Life *1 Replacement (number of the printer and unplug the power cord from errors...