Users Manual - English
Page 6
... accessories (collectively referred to in this warranty as "this Product"). If you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period. Brother® One-Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limited warranty ("warranty") is given only to the original... responsible for loss or damage to transporting this Product without authorization from other than defects in the United States. The decision as Paper Feeding Kit, Fuser and Laser Units.
... accessories (collectively referred to in this warranty as "this Product"). If you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period. Brother® One-Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limited warranty ("warranty") is given only to the original... responsible for loss or damage to transporting this Product without authorization from other than defects in the United States. The decision as Paper Feeding Kit, Fuser and Laser Units.
Users Manual - English
Page 25
... The power switch is off or the machine is in Sleep mode, the LED is ready to print again. Close the cover. Replace the toner cartridge with a new one. Check the LCD message. Turn off . 9 Check that the scanner lock lever is warming up for printing. Others Check the ... clear the error and you see the same service call indication after turning the machine back on, please call Brother Customer Service. (See Brother numbers on page i.) The front cover or fuser cover is open Toner Life End Paper error Scan lock The machine is off the power switch. 2. General ...
... The power switch is off or the machine is in Sleep mode, the LED is ready to print again. Close the cover. Replace the toner cartridge with a new one. Check the LCD message. Turn off . 9 Check that the scanner lock lever is warming up for printing. Others Check the ... clear the error and you see the same service call indication after turning the machine back on, please call Brother Customer Service. (See Brother numbers on page i.) The front cover or fuser cover is open Toner Life End Paper error Scan lock The machine is off the power switch. 2. General ...
Users Manual - English
Page 148
...-276-8437) (in USA) or 1-877-BROTHER (in Canada). Check the paper type and quality. (See Acceptable paper and other print media on page 14.) Make sure that paper is ... the Software User's Guide on the CD-ROM.) The drum unit may be contaminated. Put in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may cause the problem. (See Acceptable paper and other print media on page 14.) Make sure that you use...
...-276-8437) (in USA) or 1-877-BROTHER (in Canada). Check the paper type and quality. (See Acceptable paper and other print media on page 14.) Make sure that paper is ... the Software User's Guide on the CD-ROM.) The drum unit may be contaminated. Put in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may cause the problem. (See Acceptable paper and other print media on page 14.) Make sure that you use...
Users Manual - English
Page 151
...132; Check the machine's environment. Put in Canada). 135 Call Brother Customer Service at 3.7 in a new toner cartridge. (See Replacing a toner cartridge on page 160.) The drum unit... may be damaged. Troubleshooting and routine maintenance Examples of poor print quality Recommendation Make ten copies of a blank, white sheet of the drum unit. (See Cleaning the laser...27 or Advanced tab in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be on page 84.) If the problem is ...
...132; Check the machine's environment. Put in Canada). 135 Call Brother Customer Service at 3.7 in a new toner cartridge. (See Replacing a toner cartridge on page 160.) The drum unit... may be damaged. Troubleshooting and routine maintenance Examples of poor print quality Recommendation Make ten copies of a blank, white sheet of the drum unit. (See Cleaning the laser...27 or Advanced tab in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be on page 84.) If the problem is ...
Users Manual - English
Page 152
...laser scanner window on page 154 and Cleaning the corona wire on page 163.) The fuser unit may be smudged. Be sure to return the blue tab to the OPC drum surface. Put in a new toner cartridge. (See Replacing a toner cartridge on page 156.) The toner cartridge may be damaged. Call Brother... page 157.) Do not use label sheets for laser machines, the glue from the sheets may be damaged. Call Brother Customer Service at 1-877-BROTHER (1-877-276-8437) (in USA) or 1-877-BROTHER (in a new drum unit. (See Replacing the drum unit on page 156.) The drum ...
...laser scanner window on page 154 and Cleaning the corona wire on page 163.) The fuser unit may be smudged. Be sure to return the blue tab to the OPC drum surface. Put in a new toner cartridge. (See Replacing a toner cartridge on page 156.) The toner cartridge may be damaged. Call Brother... page 157.) Do not use label sheets for laser machines, the glue from the sheets may be damaged. Call Brother Customer Service at 1-877-BROTHER (1-877-276-8437) (in USA) or 1-877-BROTHER (in a new drum unit. (See Replacing the drum unit on page 156.) The drum ...
Users Manual - English
Page 155
... Close the front cover of the machine. Close the fuser cover of the machine, and then close the fuser cover and press Start. The most errors and perform routine maintenance by something. Visit us at http://solutions.brother.com/. cartridge that is not jammed inside the back of the ... error. that surround the exhaust outlet, and then leave the machine turned on the power. The temperature of the machine when you can be replaced. Reinsert the device and try to another telephone line. If the fan is too hot. If this happens, your telephone line. Troubleshooting and ...
... Close the front cover of the machine. Close the fuser cover of the machine, and then close the fuser cover and press Start. The most errors and perform routine maintenance by something. Visit us at http://solutions.brother.com/. cartridge that is not jammed inside the back of the ... error. that surround the exhaust outlet, and then leave the machine turned on the power. The temperature of the machine when you can be replaced. Reinsert the device and try to another telephone line. If the fan is too hot. If this happens, your telephone line. Troubleshooting and ...
Users Manual - English
Page 156
... drum unit. (See Replacing the drum unit on page 163.) The duplex tray is too hot. The temperature of paper or paper is out of fuser unit does not rise at a specified temperature within specified time. The fuser unit is not installed properly. The machine is not properly loaded in the paper (See... page 144.) The paper is jammed in the duplex tray. (See Paper jams on page 147.) The paper is jammed in the paper tray. Do one of its life. The number you dialed does not answer or is set to be turned off , wait a few seconds, and then turn it on...
... drum unit. (See Replacing the drum unit on page 163.) The duplex tray is too hot. The temperature of paper or paper is out of fuser unit does not rise at a specified temperature within specified time. The fuser unit is not installed properly. The machine is not properly loaded in the paper (See... page 144.) The paper is jammed in the duplex tray. (See Paper jams on page 147.) The paper is jammed in the paper tray. Do one of its life. The number you dialed does not answer or is set to be turned off , wait a few seconds, and then turn it on...
Users Manual - English
Page 157
... Unable XX The machine has a mechanical problem. Replace the drum unit. Replace Parts Fuser Unit It is full. Fax sending or copy operation in progress Do one of the following : Press Start to replace the fuser unit. 1-877-BROTHER (1-877-276-8437) (in U.S.A) 1-877-BROTHER (in Canada) 141 Call Brother Customer Service to send or copy the scanned...
... Unable XX The machine has a mechanical problem. Replace the drum unit. Replace Parts Fuser Unit It is full. Fax sending or copy operation in progress Do one of the following : Press Start to replace the fuser unit. 1-877-BROTHER (1-877-276-8437) (in U.S.A) 1-877-BROTHER (in Canada) 141 Call Brother Customer Service to send or copy the scanned...
Users Manual - English
Page 181
Replace fuser unit. Laser Unit Machine Information C Checking the Serial Number C You can see the machine's Serial Number on the LCD please call Brother Customer Service: (in USA) 1-877-BROTHER (1-877-276-8437) (in Canada) 1-877-BROTHER C LCD message Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Replace Parts Description Replace paper feeding kit for MP tray...
Replace fuser unit. Laser Unit Machine Information C Checking the Serial Number C You can see the machine's Serial Number on the LCD please call Brother Customer Service: (in USA) 1-877-BROTHER (1-877-276-8437) (in Canada) 1-877-BROTHER C LCD message Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Replace Parts Description Replace paper feeding kit for MP tray...
Service Manual
Page 21
Machine life: 200,000 pages MTBF (Meantime between failure): Up to 4000 hours MTTR (Meantime to repair): Average 0.5 hours Monthly volume: 30,000 pages Periodical replacement parts: Parts Approximate Life (pages) Fuser unit 100,000 Laser unit 100,000 PF kit China MP: 25,000 Tray 1/2: 100,000 India MP: 12,000 Tray 1/2: 80,000 Others MP: 50,000 Tray 1/2: 100,000 * As for periodical replacement parts, refer to maintain the product. 2.5 Service Information These are key service information to CHAPTER 4 in the Service Manual. 1-8 Confidential
Machine life: 200,000 pages MTBF (Meantime between failure): Up to 4000 hours MTTR (Meantime to repair): Average 0.5 hours Monthly volume: 30,000 pages Periodical replacement parts: Parts Approximate Life (pages) Fuser unit 100,000 Laser unit 100,000 PF kit China MP: 25,000 Tray 1/2: 100,000 India MP: 12,000 Tray 1/2: 80,000 Others MP: 50,000 Tray 1/2: 100,000 * As for periodical replacement parts, refer to maintain the product. 2.5 Service Information These are key service information to CHAPTER 4 in the Service Manual. 1-8 Confidential
Service Manual
Page 73
... that you touch a metal portion of the machine to discharge yourself before accessing the PCBs. warning The fuser unit becomes extremely hot during troubleshooting. (1) Always turn off the power and unplug the power cable before replacing consumable items. DO NOT remove or damage the caution label located on , take the greatest of...
... that you touch a metal portion of the machine to discharge yourself before accessing the PCBs. warning The fuser unit becomes extremely hot during troubleshooting. (1) Always turn off the power and unplug the power cable before replacing consumable items. DO NOT remove or damage the caution label located on , take the greatest of...
Service Manual
Page 77
... to print with Direct Print. The toner cartridge is time to replace the laser unit. machine that is indicated on the LCD Error Message Access Error Cartridge Error Replace Parts Drum Replace Parts Fuser Unit Replace Parts Laser Unit Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Comm.Error Connection Fail Type of Error Action...
... to print with Direct Print. The toner cartridge is time to replace the laser unit. machine that is indicated on the LCD Error Message Access Error Cartridge Error Replace Parts Drum Replace Parts Fuser Unit Replace Parts Laser Unit Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Comm.Error Connection Fail Type of Error Action...
Service Manual
Page 78
.... Clean the corona wire on again. The drum unit has reached Replace the drum unit. Do one of the following: Turn the power switch off, wait a few seconds, and then turn it again. 3-16 Fuser Error The temperature of fuser unit does not rise at a specified temperature within specified time. Leave...Open The front cover is not closed completely or paper was too long. Close the front cover of the machine. 3-28 Cover is Open The fuser cover is jammed inside of the machine. 3-25 3-6 Confidential You cannot change the - Jam Duplex The paper is not installed properly. During ...
.... Clean the corona wire on again. The drum unit has reached Replace the drum unit. Do one of the following: Turn the power switch off, wait a few seconds, and then turn it again. 3-16 Fuser Error The temperature of fuser unit does not rise at a specified temperature within specified time. Leave...Open The front cover is not closed completely or paper was too long. Close the front cover of the machine. 3-28 Cover is Open The fuser cover is jammed inside of the machine. 3-25 3-6 Confidential You cannot change the - Jam Duplex The paper is not installed properly. During ...
Service Manual
Page 81
... the end user to quickly find out the problem. 3.1 Error Indication Error codes Problem 1E Replacement time of the drum unit 1F Two or more optional trays are installed 24 Internal temperature sensor failure 35 EEPROM of main PCB failure 36 HVPS PCB during standby failure Main PCB... paper feed kit T2 Replacement time of the fuser 54 unit 55 Replacement time of the laser unit 56 Back cover opened 57 Paper jam (Duplex tray) 58 Fuser unit failure Refer Error to: codes Problem 3-12 59 Fuser unit failure (Detect fuser failure at start-up) 3-12 63 Replace toner or Toner life ...
... the end user to quickly find out the problem. 3.1 Error Indication Error codes Problem 1E Replacement time of the drum unit 1F Two or more optional trays are installed 24 Internal temperature sensor failure 35 EEPROM of main PCB failure 36 HVPS PCB during standby failure Main PCB... paper feed kit T2 Replacement time of the fuser 54 unit 55 Replacement time of the laser unit 56 Back cover opened 57 Paper jam (Duplex tray) 58 Fuser unit failure Refer Error to: codes Problem 3-12 59 Fuser unit failure (Detect fuser failure at start-up) 3-12 63 Replace toner or Toner life ...
Service Manual
Page 82
detection error until Drum Unit is 83 replaced.) (Discharge detection error occurs when the machine 3-23 AE 3-31 detects the drum discharge with Drum life reaches more than twice the standard Drum Life.) ... 86 Tray 2 is not installed into the machine 3-35 A5 Fax scanning error (Warning) 3-30 D1 Modem initialization failed 3-36 Fax scanning error (Error) A6 Fuser error other than 58, 59, 3-30 DD 68, 69, 6A, 6B, 6C, 6D, 6E, 6F, 3-36 76, 78, DE and E2 are occurred Scanning color...
detection error until Drum Unit is 83 replaced.) (Discharge detection error occurs when the machine 3-23 AE 3-31 detects the drum discharge with Drum life reaches more than twice the standard Drum Life.) ... 86 Tray 2 is not installed into the machine 3-35 A5 Fax scanning error (Warning) 3-30 D1 Modem initialization failed 3-36 Fax scanning error (Error) A6 Fuser error other than 58, 59, 3-30 DD 68, 69, 6A, 6B, 6C, 6D, 6E, 6F, 3-36 76, 78, DE and E2 are occurred Scanning color...
Service Manual
Page 87
... feed kit T2. ■ Error code 54 Replace Parts Fuser Unit Replacement time of the laser unit Replace the laser unit. 3-15 Confidential Step 1 Cause Remedy Replacement time of the fuser unit Replace the fuser unit. ■ Error code 55 Replace Parts Laser Unit Replacement time of the laser unit Step Cause Remedy 1 Replacement time of the fuser unit User Check • Replace the fuser unit with a new one .
... feed kit T2. ■ Error code 54 Replace Parts Fuser Unit Replacement time of the laser unit Replace the laser unit. 3-15 Confidential Step 1 Cause Remedy Replacement time of the fuser unit Replace the fuser unit. ■ Error code 55 Replace Parts Laser Unit Replacement time of the laser unit Step Cause Remedy 1 Replacement time of the fuser unit User Check • Replace the fuser unit with a new one .
Service Manual
Page 88
... Tray at the back of the relay rear PCB ASSY. Back cover opened User Check • Close the back cover. • Install the DX unit. Replace the main frame L unit. 3-16 Confidential Step 1 2 3 Cause Remedy Harness connection failure of relay Check the harness connection of the machine and remove the jammed... paper. ■ Error code 56 Cover is Open Close the Fuser Cover which can be found behind the Back Cover up the machine. Replace the main PCB ASSY. Relay rear PCB ASSY failure...
... Tray at the back of the relay rear PCB ASSY. Back cover opened User Check • Close the back cover. • Install the DX unit. Replace the main frame L unit. 3-16 Confidential Step 1 2 3 Cause Remedy Harness connection failure of relay Check the harness connection of the machine and remove the jammed... paper. ■ Error code 56 Cover is Open Close the Fuser Cover which can be found behind the Back Cover up the machine. Replace the main PCB ASSY. Relay rear PCB ASSY failure...
Service Manual
Page 89
... minutes later. Step Cause Remedy 1 Fuser unit failure Replace the fuser unit. 2 Main PCB failure Replace the main PCB ASSY. ■ Error code 63 Replace Toner Open the Top Cover, replace Toner Cartridge. Replace the relay front PCB ASSY. Replace toner or Toner life end User Check • Replace the toner cartridge with a new one . Fuser unit failure Error code 59...
... minutes later. Step Cause Remedy 1 Fuser unit failure Replace the fuser unit. 2 Main PCB failure Replace the main PCB ASSY. ■ Error code 63 Replace Toner Open the Top Cover, replace Toner Cartridge. Replace the relay front PCB ASSY. Replace toner or Toner life end User Check • Replace the toner cartridge with a new one . Fuser unit failure Error code 59...
Service Manual
Page 90
...9632; Error code 68 Print Unable 68 Turn the power off and then back on again. and reconnect it . 3 Fuser unit failure Replace the fuser unit 4 Main PCB failure Replace the main PCB ASSY. 3-18 Confidential rear PCB ASSY and reconnect it . 2 Harness connection failure of relay Check ...the harness connection of fuser unit unit. Temperature rise when heater is off Step 1 2 Cause Fuser unit failure Main PCB failure Remedy Replace the fuser unit Replace the main PCB ASSY. ■ Error code 69 Print Unable 69 Turn the...
...9632; Error code 68 Print Unable 68 Turn the power off and then back on again. and reconnect it . 3 Fuser unit failure Replace the fuser unit 4 Main PCB failure Replace the main PCB ASSY. 3-18 Confidential rear PCB ASSY and reconnect it . 2 Harness connection failure of relay Check ...the harness connection of fuser unit unit. Temperature rise when heater is off Step 1 2 Cause Fuser unit failure Main PCB failure Remedy Replace the fuser unit Replace the main PCB ASSY. ■ Error code 69 Print Unable 69 Turn the...
Service Manual
Page 157
... the service life. After insertion, check that each periodical replacement parts, refer to be released from the power outlet before replacing the periodical replacement parts. • If the Fuser Unit is replaced after part replacement. The actual number of each cable is no change in...lost their appearance. Parts Name Fuser Unit Laser Unit PF kit for Tray 1 *3 PF kit for Tray 2 *3 MP PF tray *2 LCD Message (HL-5380DN) REPLACE FUSER REPLACE LASER REPLACE PF KIT1 REPLACE PF KIT2 Qty 1 1 1 1 REPLACE PF KIT MP 1 Approximate Life *1 Replacement (number of prints) Procedure 100...
... the service life. After insertion, check that each periodical replacement parts, refer to be released from the power outlet before replacing the periodical replacement parts. • If the Fuser Unit is replaced after part replacement. The actual number of each cable is no change in...lost their appearance. Parts Name Fuser Unit Laser Unit PF kit for Tray 1 *3 PF kit for Tray 2 *3 MP PF tray *2 LCD Message (HL-5380DN) REPLACE FUSER REPLACE LASER REPLACE PF KIT1 REPLACE PF KIT2 Qty 1 1 1 1 REPLACE PF KIT MP 1 Approximate Life *1 Replacement (number of prints) Procedure 100...