Users Manual - English
Page 6
... to transporting this Product without authorization from Brother and/or alteration/removal of the serial number). Brother reserves the right to supply iv and, 6 Normal Periodic Maintenance Items, such as Paper Feeding Kit, Fuser and Laser Units. What is covered by another device or...workmanship, when used under normal conditions. This warranty applies only to products purchased and used outside the United States). Brother® One-Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limited warranty ("warranty") is given only to the original...
... to transporting this Product without authorization from Brother and/or alteration/removal of the serial number). Brother reserves the right to supply iv and, 6 Normal Periodic Maintenance Items, such as Paper Feeding Kit, Fuser and Laser Units. What is covered by another device or...workmanship, when used under normal conditions. This warranty applies only to products purchased and used outside the United States). Brother® One-Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limited warranty ("warranty") is given only to the original...
Users Manual - English
Page 8
... the Laser MFC/Fax machine and will repair or replace (at Brother Authorized Service Centres throughout Canada. Neither Brother nor anyone other rights which vary from Province to Province. The use the product, even if advised by the end user/purchaser of the possibility of such damages. This limited warranty ceases when this warranty. For Laser units...
... the Laser MFC/Fax machine and will repair or replace (at Brother Authorized Service Centres throughout Canada. Neither Brother nor anyone other rights which vary from Province to Province. The use the product, even if advised by the end user/purchaser of the possibility of such damages. This limited warranty ceases when this warranty. For Laser units...
Users Manual - English
Page 158
... minutes, then reconnect it. (The machine can be turned off for approximately 60 hour without losing faxes stored in Canada) It is not possible. Call Brother Customer Service to replace the laser unit. Replace the toner cartridge with a new one. (See Replacing a toner cartridge on page 160.) The machine has a mechanical problem.
... minutes, then reconnect it. (The machine can be turned off for approximately 60 hour without losing faxes stored in Canada) It is not possible. Call Brother Customer Service to replace the laser unit. Replace the toner cartridge with a new one. (See Replacing a toner cartridge on page 160.) The machine has a mechanical problem.
Users Manual - English
Page 181
... Stop/Exit. Fuser Unit Replace Parts Replace laser unit. Laser Unit Machine Information C Checking the Serial Number C You can see the machine's Serial Number on the LCD please call Brother Customer Service: (in USA) 1-877-BROTHER (1-877-276-8437) (in Canada) 1-877-BROTHER C LCD message Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Replace Parts Description Replace paper feeding kit...
... Stop/Exit. Fuser Unit Replace Parts Replace laser unit. Laser Unit Machine Information C Checking the Serial Number C You can see the machine's Serial Number on the LCD please call Brother Customer Service: (in USA) 1-877-BROTHER (1-877-276-8437) (in Canada) 1-877-BROTHER C LCD message Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Replace Parts Description Replace paper feeding kit...
Service Manual
Page 9
...When the machine during servicing is attached on the printer. Since the beam is invisible, the following caution label is operated with the laser unit, replace the laser unit itself. A reflected beam, though invisible, can permanently damage the eyes. ACHTUNG: Im Falle von Störungen der Lasereinheit mu...223; diese ersetzt werden. vii Confidential CAUTION: In case of the laser unit. To prevent direct exposure to the laser beam, do not try to take off any trouble with the cover open the enclosure of any personal accessories...
...When the machine during servicing is attached on the printer. Since the beam is invisible, the following caution label is operated with the laser unit, replace the laser unit itself. A reflected beam, though invisible, can permanently damage the eyes. ACHTUNG: Im Falle von Störungen der Lasereinheit mu...223; diese ersetzt werden. vii Confidential CAUTION: In case of the laser unit. To prevent direct exposure to the laser beam, do not try to take off any trouble with the cover open the enclosure of any personal accessories...
Service Manual
Page 21
2.5 Service Information These are key service information to CHAPTER 4 in the Service Manual. 1-8 Confidential Machine life: 200,000 pages MTBF (Meantime between failure): Up to 4000 hours MTTR (Meantime to repair): Average 0.5 hours Monthly volume: 30,000 pages Periodical replacement parts: Parts Approximate Life (pages) Fuser unit 100,000 Laser unit 100,000 PF kit China MP: 25,000 Tray 1/2: 100,000 India MP: 12,000 Tray 1/2: 80,000 Others MP: 50,000 Tray 1/2: 100,000 * As for periodical replacement parts, refer to maintain the product.
2.5 Service Information These are key service information to CHAPTER 4 in the Service Manual. 1-8 Confidential Machine life: 200,000 pages MTBF (Meantime between failure): Up to 4000 hours MTTR (Meantime to repair): Average 0.5 hours Monthly volume: 30,000 pages Periodical replacement parts: Parts Approximate Life (pages) Fuser unit 100,000 Laser unit 100,000 PF kit China MP: 25,000 Tray 1/2: 100,000 India MP: 12,000 Tray 1/2: 80,000 Others MP: 50,000 Tray 1/2: 100,000 * As for periodical replacement parts, refer to maintain the product.
Service Manual
Page 77
... Message Access Error Cartridge Error Replace Parts Drum Replace Parts Fuser Unit Replace Parts Laser Unit Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Comm.Error Connection Fail Type of Error Action Refer to print with Direct Print. its life. Replace the PF Kit 2. 3-15... again or connect the caused a communication machine to replace the laser unit. Pull out the drum unit, take out the toner cartridge that is - Replace the fuser unit. 3-15 It is time to poll a fax Send the fax again. Replace the laser unit. 3-15 It is time to another telephone line....
... Message Access Error Cartridge Error Replace Parts Drum Replace Parts Fuser Unit Replace Parts Laser Unit Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Comm.Error Connection Fail Type of Error Action Refer to print with Direct Print. its life. Replace the PF Kit 2. 3-15... again or connect the caused a communication machine to replace the laser unit. Pull out the drum unit, take out the toner cartridge that is - Replace the fuser unit. 3-15 It is time to poll a fax Send the fax again. Replace the laser unit. 3-15 It is time to another telephone line....
Service Manual
Page 81
... the end user to quickly find out the problem. 3.1 Error Indication Error codes Problem 1E Replacement time of the drum unit 1F Two or more optional trays are installed 24 Internal temperature sensor failure 35 EEPROM of main PCB failure 36 HVPS PCB during standby failure Main PCB... 44 No toner cartridge Replacement time of the drum 50 unit 51 Replacement time of the paper feed kit MP 52 Replacement time of the paper feed kit T1 53 Replacement time of the paper feed kit T2 Replacement time of the fuser 54 unit 55 Replacement time of the laser unit 56 Back cover opened ...
... the end user to quickly find out the problem. 3.1 Error Indication Error codes Problem 1E Replacement time of the drum unit 1F Two or more optional trays are installed 24 Internal temperature sensor failure 35 EEPROM of main PCB failure 36 HVPS PCB during standby failure Main PCB... 44 No toner cartridge Replacement time of the drum 50 unit 51 Replacement time of the paper feed kit MP 52 Replacement time of the paper feed kit T1 53 Replacement time of the paper feed kit T2 Replacement time of the fuser 54 unit 55 Replacement time of the laser unit 56 Back cover opened ...
Service Manual
Page 87
... fuser unit Replace the fuser unit. ■ Error code 55 Replace Parts Laser Unit Replacement time of the laser unit Step Cause Remedy 1 Replacement time of the fuser unit User Check • Replace the fuser unit with a new one . Step 1 Cause Replacement time of the paper feed kit T2 Remedy Replace the paper feed kit T2. ■ Error code 54 Replace Parts Fuser Unit Replacement time of the laser unit Replace the laser unit...
... fuser unit Replace the fuser unit. ■ Error code 55 Replace Parts Laser Unit Replacement time of the laser unit Step Cause Remedy 1 Replacement time of the fuser unit User Check • Replace the fuser unit with a new one . Step 1 Cause Replacement time of the paper feed kit T2 Remedy Replace the paper feed kit T2. ■ Error code 54 Replace Parts Fuser Unit Replacement time of the laser unit Replace the laser unit...
Service Manual
Page 92
... temperature for detection detected higher than constant temperature User Check • Lower the inside temperature. Replace the main PCB ASSY. ■ Error code 71 Print Unable 71 Turn the power off and then back on again. Laser unit polygon mirror failure Error code 72 Print Unable 72 Turn the power off and then...
... temperature for detection detected higher than constant temperature User Check • Lower the inside temperature. Replace the main PCB ASSY. ■ Error code 71 Print Unable 71 Turn the power off and then back on again. Laser unit polygon mirror failure Error code 72 Print Unable 72 Turn the power off and then...
Service Manual
Page 109
... maintenance chapter in User's Guide. Fuser fan performance failure Step 1 2 Cause Main fan failure Main PCB failure Remedy Replace the main fan ASSY. E2PROM data laser unit error Step 1 Cause Main PCB failure Remedy Replace the main PCB ASSY. ■ Error code EC Print Unable EC See Troubleshooting and routine maintenance chapter in User...
... maintenance chapter in User's Guide. Fuser fan performance failure Step 1 2 Cause Main fan failure Main PCB failure Remedy Replace the main fan ASSY. E2PROM data laser unit error Step 1 Cause Main PCB failure Remedy Replace the main PCB ASSY. ■ Error code EC Print Unable EC See Troubleshooting and routine maintenance chapter in User...
Service Manual
Page 118
... humidity conditions can cause this problem. - Clean the toner sensor. (receiving light side / emitting light side) Check the harness Yes connection of the laser unit dirty? Replace the laser unit. Replace the toner cartridge or drum unit with a new one , does the same problem occur even after printing several pages? HVPS PCB failure Is the problem solved after...
... humidity conditions can cause this problem. - Clean the toner sensor. (receiving light side / emitting light side) Check the harness Yes connection of the laser unit dirty? Replace the laser unit. Replace the toner cartridge or drum unit with a new one , does the same problem occur even after printing several pages? HVPS PCB failure Is the problem solved after...
Service Manual
Page 121
....) Incorrect radiation angle of scanner diode of the laser unit. ■ Completely blank - Replace the laser unit. Scanner harness of the laser unit connection failure Is the scanner harness of the laser unit connected securely? Scanner motor rotation failure Is the problem solved after replacing the HVPS PCB ASSY? Laser unit failure Is the problem solved after replacing the laser unit? Replace the drum unit with a new one . -
....) Incorrect radiation angle of scanner diode of the laser unit. ■ Completely blank - Replace the laser unit. Scanner harness of the laser unit connection failure Is the scanner harness of the laser unit connected securely? Scanner motor rotation failure Is the problem solved after replacing the HVPS PCB ASSY? Laser unit failure Is the problem solved after replacing the laser unit? Replace the drum unit with a new one . -
Service Manual
Page 122
... ASSY connection failure Is the FG harness ASSY between the laser unit and main PCB ASSY securely. Replace the laser unit. HVPS PCB failure Is the problem solved after replacing the main PCB ASSY? Replace the main PCB Yes ASSY. Laser unit failure Is the problem solved after replacing the laser unit? Yes (Refer to Fig. 3-2, Fig. 3-3.) Is the corona wire damaged...
... ASSY connection failure Is the FG harness ASSY between the laser unit and main PCB ASSY securely. Replace the laser unit. HVPS PCB failure Is the problem solved after replacing the main PCB ASSY? Replace the main PCB Yes ASSY. Laser unit failure Is the problem solved after replacing the laser unit? Yes (Refer to Fig. 3-2, Fig. 3-3.) Is the corona wire damaged...
Service Manual
Page 125
... to Fig. 3-6.) - Yes (Refer to reach room temperature. Clean the scanner windows of laser unit failure Check Has condensation occurred inside the machine? Replace the drum unit with a new one . The drum unit may disappear by itself. Is the problem solved after replacing the laser unit? Yes ■ White horizontal streaks - Result Remedy Try to print several pages Yes...
... to Fig. 3-6.) - Yes (Refer to reach room temperature. Clean the scanner windows of laser unit failure Check Has condensation occurred inside the machine? Replace the drum unit with a new one . The drum unit may disappear by itself. Is the problem solved after replacing the laser unit? Yes ■ White horizontal streaks - Result Remedy Try to print several pages Yes...
Service Manual
Page 126
... windows of the toner unit with a cotton swab. - Result Remedy Replace the main PCB Yes ASSY. Replace the laser unit. Replace the toner cartridge with a new one . HVPS PCB failure Is the problem solved after replacing the main PCB ASSY? Replace the main PCB Yes ASSY. 3-54 Confidential ■ Faint print - Replace the drum unit with a new one ? Toner may be empty...
... windows of the toner unit with a cotton swab. - Result Remedy Replace the main PCB Yes ASSY. Replace the laser unit. Replace the toner cartridge with a new one . HVPS PCB failure Is the problem solved after replacing the main PCB ASSY? Replace the main PCB Yes ASSY. 3-54 Confidential ■ Faint print - Replace the drum unit with a new one ? Toner may be empty...
Service Manual
Page 129
... Remedy Dirt on charged electrode Are the electrodes on the drum unit and machine body dirty? Clean the contact with a new one. Correct bending of solid color - Toner may be empty. Replace the laser unit. Main PCB failure Is the problem solved after replacing the laser unit? Replace the main PCB Yes ASSY. ■ Horizontal lines - The paper tray...
... Remedy Dirt on charged electrode Are the electrodes on the drum unit and machine body dirty? Clean the contact with a new one. Correct bending of solid color - Toner may be empty. Replace the laser unit. Main PCB failure Is the problem solved after replacing the laser unit? Replace the main PCB Yes ASSY. ■ Horizontal lines - The paper tray...
Service Manual
Page 155
PERIODIC MAINTENANCE PARTS 4-1 1.1 Periodical Replacement Parts 4-2 1.2 Procedures to Replace Periodical Replacement Parts 4-3 1.2.1 Fuser unit and laser unit 4-3 1.2.2 Paper feeding kit for tray 1, 2 4-30 1.2.3 Paper feeding kit for MP tray 4-36 Confidential CHAPTER 4 PERIODIC MAINTENANCE CONTENTS 1.
PERIODIC MAINTENANCE PARTS 4-1 1.1 Periodical Replacement Parts 4-2 1.2 Procedures to Replace Periodical Replacement Parts 4-3 1.2.1 Fuser unit and laser unit 4-3 1.2.2 Paper feeding kit for tray 1, 2 4-30 1.2.3 Paper feeding kit for MP tray 4-36 Confidential CHAPTER 4 PERIODIC MAINTENANCE CONTENTS 1.
Service Manual
Page 157
... the service center referring to the service life. Parts Name Fuser Unit Laser Unit PF kit for Tray 1 *3 PF kit for Tray 2 *3 MP PF tray *2 LCD Message (HL-5380DN) REPLACE FUSER REPLACE LASER REPLACE PF KIT1 REPLACE PF KIT2 Qty 1 1 1 1 REPLACE PF KIT MP 1 Approximate Life *1 Replacement (number of prints) Procedure 100,000 pages 100,000 pages See subscription 1.2.1, Chapter...
... the service center referring to the service life. Parts Name Fuser Unit Laser Unit PF kit for Tray 1 *3 PF kit for Tray 2 *3 MP PF tray *2 LCD Message (HL-5380DN) REPLACE FUSER REPLACE LASER REPLACE PF KIT1 REPLACE PF KIT2 Qty 1 1 1 1 REPLACE PF KIT MP 1 Approximate Life *1 Replacement (number of prints) Procedure 100,000 pages 100,000 pages See subscription 1.2.1, Chapter...
Service Manual
Page 158
1.2 Procedures to Replace Periodical Replacement Parts 1.2.1 Fuser unit and laser unit Check that the following before entering the procedures. • Make sure that the AC cord is disconnected from the printer. • Make sure that the Drum/toner ASSY is removed. • Make sure that the DX feed ASSY or DX blank cover is removed. • Make sure that the Paper is removed from the Paper tray. (1) Open the Back cover. (2) Remove the Pins of the Outer chute from the Back cover. Pin Back cover Pin Outer chute ASSY Back cover Fig. 4-1 4-3 Confidential
1.2 Procedures to Replace Periodical Replacement Parts 1.2.1 Fuser unit and laser unit Check that the following before entering the procedures. • Make sure that the AC cord is disconnected from the printer. • Make sure that the Drum/toner ASSY is removed. • Make sure that the DX feed ASSY or DX blank cover is removed. • Make sure that the Paper is removed from the Paper tray. (1) Open the Back cover. (2) Remove the Pins of the Outer chute from the Back cover. Pin Back cover Pin Outer chute ASSY Back cover Fig. 4-1 4-3 Confidential