Wireless Getting Started Guide
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... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
Wireless Getting Started Guide
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...the router and the HP device, and then turn off the router, HP device, and your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in-One series a. Run ... still encountering problems, follow the suggestions provided in the Basic troubleshooting section. b. Solving wireless (802.11) problems The following sections provide assistance if you are encountering problems connecting the HP Officejet/Officejet Pro device to your wireless network, complete the following suggestions in...
...the router and the HP device, and then turn off the router, HP device, and your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in-One series a. Run ... still encountering problems, follow the suggestions provided in the Basic troubleshooting section. b. Solving wireless (802.11) problems The following sections provide assistance if you are encountering problems connecting the HP Officejet/Officejet Pro device to your wireless network, complete the following suggestions in...
Wireless Getting Started Guide
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...the correct network. Advanced troubleshooting English If you have indicator... problems 6 Make sure the HP Network Devices Support service is working...(page 8) 1. Make sure the HP Officejet/Officejet Pro device is only available in ...your HP Officejet/Officejet Pro device to use the HP device...Make sure that the HP Officejet/ Officejet Pro device is ...at http://www.hp.com/sbso/... the HP Network Assistant at the top of the HP Officejet/ Officejet Pro...to a nearby network that the HP Officejet/Officejet Pro device is connected to ... icon in the Basic troubleshooting section and are using...
...the correct network. Advanced troubleshooting English If you have indicator... problems 6 Make sure the HP Network Devices Support service is working...(page 8) 1. Make sure the HP Officejet/Officejet Pro device is only available in ...your HP Officejet/Officejet Pro device to use the HP device...Make sure that the HP Officejet/ Officejet Pro device is ...at http://www.hp.com/sbso/... the HP Network Assistant at the top of the HP Officejet/ Officejet Pro...to a nearby network that the HP Officejet/Officejet Pro device is connected to ... icon in the Basic troubleshooting section and are using...
Wireless Getting Started Guide
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... If Jobs Stopped appears in order to the next section for additional troubleshooting help . For more information see "Configure your firewall might be a problem with HP devices" on page 10. Make sure the HP Network Devices Support service is connected wirelessly and select Set as Default ...and then click Manage. 3. Do one icon in the folder for the HP device, right-click the printer icon for help . 5. Click System Preferences in the Printers or Printers and Faxes folder is connected wirelessly: a. Make sure the HP Officejet/Officejet Pro device is online and ready ...
... If Jobs Stopped appears in order to the next section for additional troubleshooting help . For more information see "Configure your firewall might be a problem with HP devices" on page 10. Make sure the HP Network Devices Support service is connected wirelessly and select Set as Default ...and then click Manage. 3. Do one icon in the folder for the HP device, right-click the printer icon for help . 5. Click System Preferences in the Printers or Printers and Faxes folder is connected wirelessly: a. Make sure the HP Officejet/Officejet Pro device is online and ready ...
Fax Getting Started Guide
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...on the computer after installing the software. For additional troubleshooting information, see the electronic user guide available on how to fix the problems and rerun the test. From the control panel, press Setup. 4. The HP Officejet/Officejet Pro device displays the status of the test on ...button. 2. A blank or incorrect fax setting can also set up the HP Officejet/Officejet Pro device for faxing according to your particular home or office setup instructions. 2. If the HP Officejet/Officejet Pro device has one entry or all entries: Select Delete Speed Dial and press the arrow keys...
...on the computer after installing the software. For additional troubleshooting information, see the electronic user guide available on how to fix the problems and rerun the test. From the control panel, press Setup. 4. The HP Officejet/Officejet Pro device displays the status of the test on ...button. 2. A blank or incorrect fax setting can also set up the HP Officejet/Officejet Pro device for faxing according to your particular home or office setup instructions. 2. If the HP Officejet/Officejet Pro device has one entry or all entries: Select Delete Speed Dial and press the arrow keys...
User Guide
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...document is prohibited without notice. If the product does not operate normally, see Maintain and troubleshoot. 9. Support For more details about the accessibility of injury from wall outlets before cleaning....be liable for the Mac OS, visit the Apple Web site at www.hp.com/ accessibility. If you are no one can be damaged. 8. There are wet. 6. The software also supports ... icon labels that make it accessible for HP products and services are color blind, colored buttons and tabs used in this product and HP's commitment to qualified service personnel. Refer servicing ...
...document is prohibited without notice. If the product does not operate normally, see Maintain and troubleshoot. 9. Support For more details about the accessibility of injury from wall outlets before cleaning....be liable for the Mac OS, visit the Apple Web site at www.hp.com/ accessibility. If you are no one can be damaged. 8. There are wet. 6. The software also supports ... icon labels that make it accessible for HP products and services are color blind, colored buttons and tabs used in this product and HP's commitment to qualified service personnel. Refer servicing ...
User Guide
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...To install the software ...94 Share the device on a locally shared network 94 Uninstall and reinstall the software 95 8 Maintain and troubleshoot Work with ink cartridges ...98 Supported ink cartridges 98 Handle the ink cartridges 99 Replace the ink cartridges 99 Align the ink cartridges ... ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 ...
...To install the software ...94 Share the device on a locally shared network 94 Uninstall and reinstall the software 95 8 Maintain and troubleshoot Work with ink cartridges ...98 Supported ink cartridges 98 Handle the ink cartridges 99 Replace the ink cartridges 99 Align the ink cartridges ... ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 ...
User Guide
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...Ink is not filling the text or graphics completely 119 Output is faded or dull colored 120 Colors are printing as black and white 120 Wrong colors are printing 120 Printout shows bleeding colors 121 Colors do not line up properly 121 Lines or dots are missing from text or graphics ... 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146...
...Ink is not filling the text or graphics completely 119 Output is faded or dull colored 120 Colors are printing as black and white 120 Wrong colors are printing 120 Printout shows bleeding colors 121 Colors do not line up properly 121 Lines or dots are missing from text or graphics ... 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146...
User Guide
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...; Number of the document is provided with the device software. Readme file and release notes Provide late-breaking information and troubleshooting tips. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the ink cartridges, print the...find support information from the following resources: Resource Description Location Setup poster Provides illustrated setup information. For more information, see HP Printer Utility (Mac OS). The Toolbox is typically installed with the device. Included on the Starter CD. Logs and ...
...; Number of the document is provided with the device software. Readme file and release notes Provide late-breaking information and troubleshooting tips. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the ink cartridges, print the...find support information from the following resources: Resource Description Location Setup poster Provides illustrated setup information. For more information, see HP Printer Utility (Mac OS). The Toolbox is typically installed with the device. Included on the Starter CD. Logs and ...
User Guide
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... supplies. • Clean: Guides you through aligning the ink cartridges. • HP Support: Gain access to : • View current device information and ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. 66 Configure ...and manage Select HP, select Utilities, and then select HP Printer Selector. 4. Select the device and click Launch Utility. Select ...
... supplies. • Clean: Guides you through aligning the ink cartridges. • HP Support: Gain access to : • View current device information and ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. 66 Configure ...and manage Select HP, select Utilities, and then select HP Printer Selector. 4. Select the device and click Launch Utility. Select ...
User Guide
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...quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink cartridges varies by ... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and...
...quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink cartridges varies by ... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and...
User Guide
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...right side of the shopping links on the left. 100 Maintain and troubleshoot If prompted, choose your product, and then click one of the device. 3. To replace the ink cartridges 1. Make sure ... cartridge to select your country/region, follow the prompts to release it. CAUTION: If the HP All-in-One is idle and silent, and then lightly press down on . Chapter 8 available to remove them.... 2. You might damage the device if the ink cartridges are replacing the tri-color ink cartridge...
...right side of the shopping links on the left. 100 Maintain and troubleshoot If prompted, choose your product, and then click one of the device. 3. To replace the ink cartridges 1. Make sure ... cartridge to select your country/region, follow the prompts to release it. CAUTION: If the HP All-in-One is idle and silent, and then lightly press down on . Chapter 8 available to remove them.... 2. You might damage the device if the ink cartridges are replacing the tri-color ink cartridge...
User Guide
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...ink cartridge alignment sheet face down on the scanner glass. Align the ink cartridges The HP All-in-One prompts you to align the ink cartridges. You can also align the ink cartridges at...you remove and reinstall the same ink cartridge, the device will not prompt you are installing the tri-color ink cartridge, slide it into the right slot. 8. It remembers the alignment values for that ink cartridge...ink cartridge with the top of the page to realign the ink cartridges. 102 Maintain and troubleshoot Make sure you do not need to the right, and then press OK. Recycle or discard the ink ...
...ink cartridge alignment sheet face down on the scanner glass. Align the ink cartridges The HP All-in-One prompts you to align the ink cartridges. You can also align the ink cartridges at...you remove and reinstall the same ink cartridge, the device will not prompt you are installing the tri-color ink cartridge, slide it into the right slot. 8. It remembers the alignment values for that ink cartridge...ink cartridge with the top of the page to realign the ink cartridges. 102 Maintain and troubleshoot Make sure you do not need to the right, and then press OK. Recycle or discard the ink ...
User Guide
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...in -One aligns the ink cartridges. HP Printer Utility (Mac OS): Open the HP Printer Utility. The HP All-in -One prints an ink cartridge alignment sheet. 5. To clean the ink cartridges from the HP Photosmart Studio...can also open the Printer Toolbox from the HP Photosmart Software 1. The Printer Toolbox appears. 3. Click the Device Services tab. 104 Maintain and troubleshoot For more information, see Load an original on... and then click Service this wastes ink and shortens the life of color or when a color is muddy. The HP All-in the front right corner with the top of the page to...
...in -One aligns the ink cartridges. HP Printer Utility (Mac OS): Open the HP Printer Utility. The HP All-in -One prints an ink cartridge alignment sheet. 5. To clean the ink cartridges from the HP Photosmart Studio...can also open the Printer Toolbox from the HP Photosmart Software 1. The Printer Toolbox appears. 3. Click the Device Services tab. 104 Maintain and troubleshoot For more information, see Load an original on... and then click Service this wastes ink and shortens the life of color or when a color is muddy. The HP All-in the front right corner with the top of the page to...
User Guide
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... installed with the HP All-in a dusty environment, a small amount of the device. When debris gets on the ink cartridges, it clicks into the slot. NOTE: Clean the area around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot Ink streaking can ...cause ink streaks and smudges on your printed pages after you have already cleaned the ink cartridges by cleaning around the ink nozzles as described here. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles...
... installed with the HP All-in a dusty environment, a small amount of the device. When debris gets on the ink cartridges, it clicks into the slot. NOTE: Clean the area around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot Ink streaking can ...cause ink streaks and smudges on your printed pages after you have already cleaned the ink cartridges by cleaning around the ink nozzles as described here. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles...
User Guide
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.... 1 Nozzle plate (do not have an ink cartridge protector, you can print high-quality photos with the photo and tri-color ink cartridges. Push the ink cartridge forward until it from HP Support. Gently close the ink cartridge door and plug the power cord into the back of using it again later..., store it in an ink cartridge protector if you are not touching anything when you can order one from drying out when it so you store the ink cartridges. 108 Maintain and troubleshoot Make sure the nozzles are removing it is not being used.
.... 1 Nozzle plate (do not have an ink cartridge protector, you can print high-quality photos with the photo and tri-color ink cartridges. Push the ink cartridge forward until it from HP Support. Gently close the ink cartridge door and plug the power cord into the back of using it again later..., store it in an ink cartridge protector if you are not touching anything when you can order one from drying out when it so you store the ink cartridges. 108 Maintain and troubleshoot Make sure the nozzles are removing it is not being used.
User Guide
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... cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot Avoid isopropyl alcohol because it does not pick up plain paper, you can leave streaks on the glass.
... cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot Avoid isopropyl alcohol because it does not pick up plain paper, you can leave streaks on the glass.
User Guide
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Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to the vertical position. 112 Maintain and troubleshoot Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Continue lifting the automatic document feeder cover to release the catch. 3. NOTE: Depending how long the device is unplugged, the date and time might need to reset the date and time later, when you plug the power cord back in. 2. Turn off the device and unplug the power cord. You might be erased.
Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to the vertical position. 112 Maintain and troubleshoot Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Continue lifting the automatic document feeder cover to release the catch. 3. NOTE: Depending how long the device is unplugged, the date and time might need to reset the date and time later, when you plug the power cord back in. 2. Turn off the device and unplug the power cord. You might be erased.
User Guide
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... a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Gently lower the automatic document feeder mechanism to initialize it . General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the paper skew and... cover of the automatic document feeder. 7. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on . General troubleshooting tips and resources 113
... a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Gently lower the automatic document feeder mechanism to initialize it . General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the paper skew and... cover of the automatic document feeder. 7. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on . General troubleshooting tips and resources 113
User Guide
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...printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power ... restart the computer before attempting the task again. For voltage requirements, see Electrical specifications. If the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not selected if you are using a computer running Windows....
...printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power ... restart the computer before attempting the task again. For voltage requirements, see Electrical specifications. If the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not selected if you are using a computer running Windows....