Wireless Getting Started Guide
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... your network. Leave the network dialog box open while you continue to the wireless router. Reconnect the power cord to the next step. Make sure that the HP Officejet/ Officejet Pro device is connected to your network If your device is not connected to see the documentation available ...should change to . Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are two indicator lights, one that is on and another that blinks. Make sure that the computer is connected to your network (page 6) 2. Check to Settings, ...
... your network. Leave the network dialog box open while you continue to the wireless router. Reconnect the power cord to the next step. Make sure that the HP Officejet/ Officejet Pro device is connected to your network If your device is not connected to see the documentation available ...should change to . Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are two indicator lights, one that is on and another that blinks. Make sure that the computer is connected to your network (page 6) 2. Check to Settings, ...
User Guide
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... product and HP's commitment to reduce risk of Microsoft Corporation. If you are no one can step ...without prior written permission of this product to product accessibility, visit HP's Web site at www.apple.com/accessibility. Install the product ...as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. HP shall not be damaged. 8. Refer servicing to -text applications... and on or trip over the line cord, and the line cord cannot be liable for technical or editorial... Web site at www.hp.com/ accessibility. Visual The device software is subject to a power source. Acknowledgements Windows,...
... product and HP's commitment to reduce risk of Microsoft Corporation. If you are no one can step ...without prior written permission of this product to product accessibility, visit HP's Web site at www.apple.com/accessibility. Install the product ...as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. HP shall not be damaged. 8. Refer servicing to -text applications... and on or trip over the line cord, and the line cord cannot be liable for technical or editorial... Web site at www.hp.com/ accessibility. Visual The device software is subject to a power source. Acknowledgements Windows,...
User Guide
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...Paper use ...167 Plastics ...167 Material safety data sheets 167 Recycling program ...167 HP inkjet supplies recycling program 167 Disposal of the U.S. Obtain HP telephone support 150 Before you call ...150 Support process ...151 HP support by phone ...151 Phone support period 151 Telephone support numbers 151 Placing ...to users in Korea ...161 VCCI (Class B) compliance statement for users in Japan 162 Notice to users in Japan about the power cord 162 RoHS notices (China only 162 Noise emission statement for Germany 162 Notice to users of waste equipment by users in private ...
...Paper use ...167 Plastics ...167 Material safety data sheets 167 Recycling program ...167 HP inkjet supplies recycling program 167 Disposal of the U.S. Obtain HP telephone support 150 Before you call ...150 Support process ...151 HP support by phone ...151 Phone support period 151 Telephone support numbers 151 Placing ...to users in Korea ...161 VCCI (Class B) compliance statement for users in Japan 162 Notice to users in Japan about the power cord 162 RoHS notices (China only 162 Noise emission statement for Germany 162 Notice to users of waste equipment by users in private ...
User Guide
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... or off. Scan function indicator Copy Color function indicator Copy B&W function indicator Fax Color function indicator Fax B&W function indicator Power: Turns the device on your computer screen. To completely disconnect the power supply, turn the device off , a minimal amount of power is still supplied. Chapter 1 Device ... Setup menu for generating reports and other maintenance settings, and for accessing the Help menu. The Power button is lit when the device is turned off , and then unplug the power cord. Cancel: Stops a job, exits a menu, or exits settings. When the device is on...
... or off. Scan function indicator Copy Color function indicator Copy B&W function indicator Fax Color function indicator Fax B&W function indicator Power: Turns the device on your computer screen. To completely disconnect the power supply, turn the device off , a minimal amount of power is still supplied. Chapter 1 Device ... Setup menu for generating reports and other maintenance settings, and for accessing the Help menu. The Power button is lit when the device is turned off , and then unplug the power cord. Cancel: Stops a job, exits a menu, or exits settings. When the device is on...
User Guide
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...not use platen cleaners or alcohol to check the ink cartridges, clean the ink cartridge contacts. These can damage the ink cartridge or the HP All-in -One is unplugged, the date and time might contain contaminants that will not come apart or leave fibers. The print carriage moves to release ... device. 2. Wait until you continue to get repeated messages on the display prompting you to reset the date and time later, when you plug the power cord back in. 3. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any soft material that can damage the ink ...
...not use platen cleaners or alcohol to check the ink cartridges, clean the ink cartridge contacts. These can damage the ink cartridge or the HP All-in -One is unplugged, the date and time might contain contaminants that will not come apart or leave fibers. The print carriage moves to release ... device. 2. Wait until you continue to get repeated messages on the display prompting you to reset the date and time later, when you plug the power cord back in. 3. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any soft material that can damage the ink ...
User Guide
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...colored contacts 2 Ink nozzles (do not clean) 8. When debris gets on the ink cartridges, it clicks into place. 9. Ink streaking can include dust, hair, carpet, or clothing fibers. Chapter 8 7. Gently close the ink cartridge door and plug the power cord... into the slot. Clean the area around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot Slide the ...ink cartridges by cleaning around the ink nozzles only if you installed with the HP All-in a dusty environment, a small amount of the device. This debris...
...colored contacts 2 Ink nozzles (do not clean) 8. When debris gets on the ink cartridges, it clicks into place. 9. Ink streaking can include dust, hair, carpet, or clothing fibers. Chapter 8 7. Gently close the ink cartridge door and plug the power cord... into the slot. Clean the area around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot Slide the ...ink cartridges by cleaning around the ink nozzles only if you installed with the HP All-in a dusty environment, a small amount of the device. This debris...
User Guide
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... touch the copper-colored contacts or ink nozzles. Touching these parts can damage the ink cartridges). Remove and clean each ink cartridge one at the same time. TIP: Coffee filters are lint-free and work well for more than 30 minutes. 4. NOTE: Depending how long the HP All-in-One is idle and... silent, and then unplug the power cord from the back of the slot. Lightly moisten a clean foam rubber swab with the ink nozzles facing up. 5. To ...
... touch the copper-colored contacts or ink nozzles. Touching these parts can damage the ink cartridges). Remove and clean each ink cartridge one at the same time. TIP: Coffee filters are lint-free and work well for more than 30 minutes. 4. NOTE: Depending how long the HP All-in-One is idle and... silent, and then unplug the power cord from the back of the slot. Lightly moisten a clean foam rubber swab with the ink nozzles facing up. 5. To ...
User Guide
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Clean the face and edges around the ink nozzle area with the photo and tri-color ink cartridges. Whenever you remove an ink cartridge from the device with the intention of the device. For example, store the black ink cartridge in ... a plastic tub. Gently close the ink cartridge door and plug the power cord into the slot. Chapter 8 6. Store printing supplies The ink cartridge protector is designed to keep an ink cartridge secure and prevent it from HP Support. You can order one from drying out when it clicks into place. 8. Slide the ink cartridge...
Clean the face and edges around the ink nozzle area with the photo and tri-color ink cartridges. Whenever you remove an ink cartridge from the device with the intention of the device. For example, store the black ink cartridge in ... a plastic tub. Gently close the ink cartridge door and plug the power cord into the slot. Chapter 8 6. Store printing supplies The ink cartridge protector is designed to keep an ink cartridge secure and prevent it from HP Support. You can order one from drying out when it clicks into place. 8. Slide the ink cartridge...
User Guide
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...: Do not spray the glass cleaner directly on the device. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the power and unplug the power cord from the device control panel. Chapter 8 3. Clean the glass by using a soft, lint-free cloth that contain abrasives, acetone, benzene, and carbon tetrachloride...
...: Do not spray the glass cleaner directly on the device. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the power and unplug the power cord from the device control panel. Chapter 8 3. Clean the glass by using a soft, lint-free cloth that contain abrasives, acetone, benzene, and carbon tetrachloride...
User Guide
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Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Turn off the device and unplug the power cord. Continue lifting the automatic document feeder cover to release the catch. 3. You might be erased. NOTE: Depending how long the device is unplugged, the date and time might need to reset the date and time later, when you plug the power cord back in. 2. Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to the vertical position. 112 Maintain and troubleshoot
Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Turn off the device and unplug the power cord. Continue lifting the automatic document feeder cover to release the catch. 3. You might be erased. NOTE: Depending how long the device is unplugged, the date and time might need to reset the date and time later, when you plug the power cord back in. 2. Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to the vertical position. 112 Maintain and troubleshoot
User Guide
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... All packing tapes and materials are firmly connected to order a new plastic strip. 4. Insert the plastic strip, hooking the holes in the power cord, and then turn on the plastic strip, since they can damage it after cleaning the plastic strip, you begin troubleshooting a printing problem. ...the automatic document feeder. 7. For voltage requirements, see dust or lines on scans after the ink cartridges are installed. • Power cord and other cables are working, and are removed. General troubleshooting tips and resources Try these when you may need to the device....
... All packing tapes and materials are firmly connected to order a new plastic strip. 4. Insert the plastic strip, hooking the holes in the power cord, and then turn on the plastic strip, since they can damage it after cleaning the plastic strip, you begin troubleshooting a printing problem. ...the automatic document feeder. 7. For voltage requirements, see dust or lines on scans after the ink cartridges are installed. • Power cord and other cables are working, and are removed. General troubleshooting tips and resources Try these when you may need to the device....
User Guide
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... the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is connected firmly to a functioning alternating current (AC) power outlet. Chapter 8 • The device is missing or incorrect • Placement of the System Preferences. For Windows, set it as power cord and USB cable), wait about 20...
... the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is connected firmly to a functioning alternating current (AC) power outlet. Chapter 8 • The device is missing or incorrect • Placement of the System Preferences. For Windows, set it as power cord and USB cable), wait about 20...
User Guide
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... control-panel display for information about the status of the same size so that the stack height is within this range. • Use HP media for information about HP support. • No copy came out • Copies are blank • Documents are missing or faded • Size is reduced • ... device prints half a page, then ejects the paper • Error messages appear • Paper mismatch No copy came out • Check the power Make sure that the power cord is loaded. For more easily if the tray is full.) • If you are blank • Check the media The media might be...
... control-panel display for information about the status of the same size so that the stack height is within this range. • Use HP media for information about HP support. • No copy came out • Copies are blank • Documents are missing or faded • Size is reduced • ... device prints half a page, then ejects the paper • Error messages appear • Paper mismatch No copy came out • Check the power Make sure that the power cord is loaded. For more easily if the tray is full.) • If you are blank • Check the media The media might be...
User Guide
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After a few seconds, plug the power cord in the idle state before running the test from the back of Phone Cord with my device is not long enough • Color faxes do not print • The computer cannot receive faxes (Fax to PC) The fax test failed If you ran a fax test and the test..." test failed The "Fax Hardware Test" failed Solution: • Turn off the device by using the Power button located on the device control panel and then unplug the power cord from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), make sure the device is not busy completing another task, such...
After a few seconds, plug the power cord in the idle state before running the test from the back of Phone Cord with my device is not long enough • Color faxes do not print • The computer cannot receive faxes (Fax to PC) The fax test failed If you ran a fax test and the test..." test failed The "Fax Hardware Test" failed Solution: • Turn off the device by using the Power button located on the device control panel and then unplug the power cord from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), make sure the device is not busy completing another task, such...
User Guide
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... you do not use a coupler to extend the length. If the phone cord that carries phone accessories. Make sure the power cord is turned off the hook, or if you might be in use . You will also need another phone cord, which can cause faxing problems. (A splitter is off . Make sure extension...sure you are using a phone splitter, this can be a standard phone cord that you plug in the phone cord that uses the same phone line as the device, might already have them back one or more pieces of phone cord. Solution: Other equipment that came with the device, run the fax test...
... you do not use a coupler to extend the length. If the phone cord that carries phone accessories. Make sure the power cord is turned off the hook, or if you might be in use . You will also need another phone cord, which can cause faxing problems. (A splitter is off . Make sure extension...sure you are using a phone splitter, this can be a standard phone cord that you plug in the phone cord that uses the same phone line as the device, might already have them back one or more pieces of phone cord. Solution: Other equipment that came with the device, run the fax test...
User Guide
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... working order. • Make sure that the power cord is connected securely to both the device and to a working power outlet. • Make sure that no lights are configured for setup and receiving faxes and one used for information about HP support. • Hardware installation suggestions • ... properly. Solution: If the computer receiving faxes is loaded with paper. • Make sure that the phone cord is turned off. Solution: Restart the HP Digital Imaging Monitor or restart the computer. Troubleshoot installation issues If the following topics do not help, see Support...
... working order. • Make sure that the power cord is connected securely to both the device and to a working power outlet. • Make sure that no lights are configured for setup and receiving faxes and one used for information about HP support. • Hardware installation suggestions • ... properly. Solution: If the computer receiving faxes is loaded with paper. • Make sure that the phone cord is turned off. Solution: Restart the HP Digital Imaging Monitor or restart the computer. Troubleshoot installation issues If the following topics do not help, see Support...
User Guide
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... download the device driver from the HP Web site (www.hp.com/support). Troubleshoot installation issues 143 Check or perform the following • Power light is in the Ready state,... system requirements. • Before installing software on the device control panel. • Ensure power cord and other programs are closed . Software installation suggestions Verify installation preliminaries • Make sure ...installation software for your computer is not jammed in the tray, and is running one of the supported operating systems. • Make sure that all latches and covers ...
... download the device driver from the HP Web site (www.hp.com/support). Troubleshoot installation issues 143 Check or perform the following • Power light is in the Ready state,... system requirements. • Before installing software on the device control panel. • Ensure power cord and other programs are closed . Software installation suggestions Verify installation preliminaries • Make sure ...installation software for your computer is not jammed in the tray, and is running one of the supported operating systems. • Make sure that all latches and covers ...
User Guide
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...information does not apply to customers in the device This section contains the following items before returning your device: • The ink cartridges • The power cord, USB cable, and any other cable connected to the device • Any paper loaded in the main tray • Remove any originals you might ... will not turn on the device and wait until the print carriage is idle and silent. Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for shipment 153 Prepare the device for ...
...information does not apply to customers in the device This section contains the following items before returning your device: • The ink cartridges • The power cord, USB cable, and any other cable connected to the device • Any paper loaded in the main tray • Remove any originals you might ... will not turn on the device and wait until the print carriage is idle and silent. Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for shipment 153 Prepare the device for ...
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D Regulatory information The device meets product requirements from regulatory agencies in Japan about the power cord • RoHS notices (China only) • Noise emission statement for users in Japan • Notice to users in your country/region. telephone network: FCC requirements &#...
D Regulatory information The device meets product requirements from regulatory agencies in Japan about the power cord • RoHS notices (China only) • Noise emission statement for users in Japan • Notice to users in your country/region. telephone network: FCC requirements &#...
User Guide
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Appendix D VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices (China only) Toxic and hazardous substance table Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 162 Regulatory information
Appendix D VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices (China only) Toxic and hazardous substance table Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 162 Regulatory information
