Users Manual - English
Page 3
... the MFC. i and, ■ will be made from your receipt; ■ may support an insurance claim by insurance; Please complete and fax the Brother Warranty Registration... your product and special offers. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the "Solutions" ...www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for Brother driver updates. Calls must call 1-800-284-4357. Your registration with Brother International ...
... the MFC. i and, ■ will be made from your receipt; ■ may support an insurance claim by insurance; Please complete and fax the Brother Warranty Registration... your product and special offers. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the "Solutions" ...www.brother.com/registration Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for Brother driver updates. Calls must call 1-800-284-4357. Your registration with Brother International ...
Users Manual - English
Page 17
...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
Users Manual - English
Page 119
No File-This message will appear if you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) Understanding the Error Messages Once you are familiar with the media drive. To clear this error, take out the media card. Media Error-... the drive (slot) that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. When an error message appears on the LCD, the MFC will appear if you insert a media card that are working with images that is either bad or not formatted, or...
No File-This message will appear if you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) Understanding the Error Messages Once you are familiar with the media drive. To clear this error, take out the media card. Media Error-... the drive (slot) that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. When an error message appears on the LCD, the MFC will appear if you insert a media card that are working with images that is either bad or not formatted, or...
Users Manual - English
Page 129
... a communication error. Try the call . 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the problem continues, call the country where you bought the MFC. Connection Fail You tried to check your MFC identifies the problem and displays an error message. Press Stop/... yourself. Data Remaining Print data remains in the MFC's memory. Print data remains in the MFC's memory. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Disconnected The other person or other fax ...
... a communication error. Try the call . 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the problem continues, call the country where you bought the MFC. Connection Fail You tried to check your MFC identifies the problem and displays an error message. Press Stop/... yourself. Data Remaining Print data remains in the MFC's memory. Print data remains in the MFC's memory. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. Disconnected The other person or other fax ...
Users Manual - English
Page 130
... into memory as a black and white fax. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 While memory is the wrong size or type. (MFC-5840CN only) Add paper, and then press Black Start or Color Start. does not contain a .JPG file. (For MFC-5440CN) No Paper Fed (For MFC-5840CN) No Paper Fed #1 No Paper Fed ... the card firmly into memory as a black and white fax. The paper loaded in the MFC. Check the paper loaded in Use The MFC is set to convert it is empty. Near Empty One or more of paper. If the sending machine has the ability to Distinctive Ring mode. ERROR...
... into memory as a black and white fax. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 While memory is the wrong size or type. (MFC-5840CN only) Add paper, and then press Black Start or Color Start. does not contain a .JPG file. (For MFC-5440CN) No Paper Fed (For MFC-5840CN) No Paper Fed #1 No Paper Fed ... the card firmly into memory as a black and white fax. The paper loaded in the MFC. Check the paper loaded in Use The MFC is set to convert it is empty. Near Empty One or more of paper. If the sending machine has the ability to Distinctive Ring mode. ERROR...
Users Manual - English
Page 131
... Jam Wrong Paper Size Paper is jammed in the MFC. See Document jams on page 11-5. (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in the memory. ... on page 5-1.) See Using the automatic document feeder (ADF) on page 1-7. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Not Registered You tried to access a Speed Dial number that are in process) Reduce print resolution. (See Printer jam or paper...
... Jam Wrong Paper Size Paper is jammed in the MFC. See Document jams on page 11-5. (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in the memory. ... on page 5-1.) See Using the automatic document feeder (ADF) on page 1-7. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Not Registered You tried to access a Speed Dial number that are in process) Reduce print resolution. (See Printer jam or paper...
Users Manual - English
Page 132
... several minutes and then reconnect it . Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Transfer faxes to your PC. Press Menu/Set, 2, 5, 1. 2. After the faxes are transferred, disconnect the MFC from the power source for several minutes (which faxes...
... several minutes and then reconnect it . Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Transfer faxes to your PC. Press Menu/Set, 2, 5, 1. 2. After the faxes are transferred, disconnect the MFC from the power source for several minutes (which faxes...
Users Manual - English
Page 133
Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit.
Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Document jams If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit.
Users Manual - English
Page 134
Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC. Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6
Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC. Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6
Users Manual - English
Page 135
Paper is jammed inside the MFC 1 Remove the Jam Clear Cover. Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the MFC 1 Remove the Jam Clear Cover. Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
Page 136
TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover. 4 Remove the jammed paper.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover. 4 Remove the jammed paper.
Users Manual - English
Page 137
... the top center of plain paper. Smudged stain at http://solutions.brother.com. SUGGESTIONS Check the interface cable connection on some types of the printed page. Cartridges remain fresh for your MFC, check the chart below and follow the troubleshooting tips. If you are skewed. Printed text or images are having... in text or graphics. Check that the ink may become clogged. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to see if the LCD is a problem with your MFC If you think there is showing an error message. (See Error ...
... the top center of plain paper. Smudged stain at http://solutions.brother.com. SUGGESTIONS Check the interface cable connection on some types of the printed page. Cartridges remain fresh for your MFC, check the chart below and follow the troubleshooting tips. If you are skewed. Printed text or images are having... in text or graphics. Check that the ink may become clogged. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to see if the LCD is a problem with your MFC If you think there is showing an error message. (See Error ...
Users Manual - English
Page 138
...paper. (See About paper on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Print speed is loaded properly in the printer driver 'Basic' tab. MFC does not print from Paint Brush. Printing ... printing is printed on page 1-15.) Check that are some dense lines. Please use at any one time. Make sure the paper is too slow. Try to load paper, envelopes and post cards ...on two pages. The sender's scanner may improve the print speed. Replace the color ink cartridges that more quickly, set the Borderless feature off. (See Borderless on page 1-15.)...
...paper. (See About paper on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Print speed is loaded properly in the printer driver 'Basic' tab. MFC does not print from Paint Brush. Printing ... printing is printed on page 1-15.) Check that are some dense lines. Please use at any one time. Make sure the paper is too slow. Try to load paper, envelopes and post cards ...on two pages. The sender's scanner may improve the print speed. Replace the color ink cartridges that more quickly, set the Borderless feature off. (See Borderless on page 1-15.)...
Users Manual - English
Page 139
...other party to check that the Fax mode on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Vertical black lines when sending. If the problem continues, ask the telephone company to check your MFC's scanner operation. If there is plugged in. Poor sending quality. If you frequently ...telephone company to Basic or Normal. (See Compatibility on page 11-14.) Make sure that receiving machine has paper. If possible, call your MFC, ask your MFC may be out of Compatibility to check the line. If there is in memory (see Printing a fax from the memory on page 4-5)...
...other party to check that the Fax mode on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Vertical black lines when sending. If the problem continues, ask the telephone company to check your MFC's scanner operation. If there is plugged in. Poor sending quality. If you frequently ...telephone company to Basic or Normal. (See Compatibility on page 11-14.) Make sure that receiving machine has paper. If possible, call your MFC, ask your MFC may be out of Compatibility to check the line. If there is in memory (see Printing a fax from the memory on page 4-5)...
Users Manual - English
Page 140
...fax message while a custom feature signal comes through on a single, shared line with fax receiving tones. DIFFICULTY SUGGESTIONS Handling Incoming Calls MFC 'Hears' Voice as the primary source. For example: If you restart Windows®. Custom features on page 1-9.) Scanning Difficulties TWAIN/WIA...vertical streaks on page 4-4.) Transferring a Fax Call to sounds. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy Receive on copies. Make sure the Brother TWAIN/WIA driver is more sensitive to the If you have ...
...fax message while a custom feature signal comes through on a single, shared line with fax receiving tones. DIFFICULTY SUGGESTIONS Handling Incoming Calls MFC 'Hears' Voice as the primary source. For example: If you restart Windows®. Custom features on page 1-9.) Scanning Difficulties TWAIN/WIA...vertical streaks on page 4-4.) Transferring a Fax Call to sounds. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Deactivate the fax by turning Easy Receive to Off. (See Easy Receive on copies. Make sure the Brother TWAIN/WIA driver is more sensitive to the If you have ...
Users Manual - English
Page 141
... over the Network Make sure that the cabling and network connections are good. Reconnect the LAN cable to the hub to verify that your MFC is powered on again. (You will be automatically restarted. 3. a)Have you reboot the PC, and then connect the USB cable. Install...power cord of the network are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print Network Configuration list. (See Printing reports on your PC and MFC, and then turn them on and is being accessed. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties...
... over the Network Make sure that the cabling and network connections are good. Reconnect the LAN cable to the hub to verify that your MFC is powered on again. (You will be automatically restarted. 3. a)Have you reboot the PC, and then connect the USB cable. Install...power cord of the network are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print Network Configuration list. (See Printing reports on your PC and MFC, and then turn them on and is being accessed. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties...
Users Manual - English
Page 142
... bps. The MFC adjusts the modem speed for compatibility. Unless interference is a recurring problem on the phone line, we recommend that you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE...
... bps. The MFC adjusts the modem speed for compatibility. Unless interference is a recurring problem on the phone line, we recommend that you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE...
Users Manual - English
Page 143
...TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to improve print quality Cleaning the print head To ensure good print quality, the MFC will clean the print head. You can clean Black only or three colors... at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your...
...TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may void the print head's warranty. 1 Press Ink. 2 Press ▲ or ▼ to improve print quality Cleaning the print head To ensure good print quality, the MFC will clean the print head. You can clean Black only or three colors... at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your...
Users Manual - English
Page 144
...the nozzles may be clogged. You can see if the quality is OK for black and three colors. Checking the print quality If faded or streaked colors and text appear on the sheet. 7 If all lines are clear and visible, press 1 ...(Yes), and go to step 10. -OR- Press Menu/Set. 4 Press Color Start. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short ... Ink. 2 Press ▲ or ▼ to select Print Quality. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16
...the nozzles may be clogged. You can see if the quality is OK for black and three colors. Checking the print quality If faded or streaked colors and text appear on the sheet. 7 If all lines are clear and visible, press 1 ...(Yes), and go to step 10. -OR- Press Menu/Set. 4 Press Color Start. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short ... Ink. 2 Press ▲ or ▼ to select Print Quality. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16
Users Manual - English
Page 145
.... 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is clogged, the printed sample looks like this Print Quality Check Sheet, repeat the cleaning and test print procedures at least five times for Black or three colors with a problem. The MFC will start printing the... to Step 5. 10 Press Stop/Exit. Start Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). Touching the print ...
.... 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is clogged, the printed sample looks like this Print Quality Check Sheet, repeat the cleaning and test print procedures at least five times for Black or three colors with a problem. The MFC will start printing the... to Step 5. 10 Press Stop/Exit. Start Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). Touching the print ...