Users Manual - English
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...Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your Brother product. You can check here for the hearing-impaired) 1-877-BROTHER (voice) (514) 685-4898 (fax) Service Center Locator (USA only) For the location of a Brother...where you bought the MFC. Please complete and fax the Brother Warranty Registration And Test Sheet or, for all your product and special offers. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go ...
...Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your Brother product. You can check here for the hearing-impaired) 1-877-BROTHER (voice) (514) 685-4898 (fax) Service Center Locator (USA only) For the location of a Brother...where you bought the MFC. Please complete and fax the Brother Warranty Registration And Test Sheet or, for all your product and special offers. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips, and go ...
Users Manual - English
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...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
...International ENERGY STAR® Compliance Statement .... 10-5 Important safety instructions 10-6 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting... 11-1 Error messages 11-1 Document jams 11-5 Document is jammed in the top of the ADF unit. .... 11-5 Document is jammed inside the ADF unit 11-5 Printer jam or paper jam 11-6 Paper is jammed inside the paper tray 11-6 Paper is jammed inside the MFC... 11-7 If you are having difficulty with your MFC 11-9... MFC 11-20 Routine maintenance 11-23 Cleaning the scanner 11-23 Cleaning the MFC ...
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.... 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) When an error message appears on the LCD, the MFC will beep to access a media card in the drive (slot) that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. To clear this error, take...
.... 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-5840CN ONLY) When an error message appears on the LCD, the MFC will beep to access a media card in the drive (slot) that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. To clear this error, take...
Users Manual - English
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...MFC's memory. Error messages As with any sophisticated office product, errors may occur. Try the call . 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cover is Open The scanner cover is not in Polled Waiting mode. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother... Solutions Center offers latest FAQs and troubleshooting tips. You can correct most common error messages are ...
...MFC's memory. Error messages As with any sophisticated office product, errors may occur. Try the call . 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cover is Open The scanner cover is not in Polled Waiting mode. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother... Solutions Center offers latest FAQs and troubleshooting tips. You can correct most common error messages are ...
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ERROR MESSAGES ERROR MESSAGE CAUSE ACTION DR Mode in Use The MFC is too cold. Ink Empty One or more of the ink cartridges are running out of ink. If a sending machine has a color fax, the MFC's 'handshake' will request that the fax be received into memory as black and ...Mode from Manual to Distinctive Ring mode. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 The MFC will be received into the slot to convert it, the color fax will be sent as a black and white fax. does not contain a .JPG file. (For MFC-5440CN) No Paper Fed (For MFC-5840CN) No Paper Fed #1 No ...
ERROR MESSAGES ERROR MESSAGE CAUSE ACTION DR Mode in Use The MFC is too cold. Ink Empty One or more of the ink cartridges are running out of ink. If a sending machine has a color fax, the MFC's 'handshake' will request that the fax be received into memory as black and ...Mode from Manual to Distinctive Ring mode. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 2 The MFC will be received into the slot to convert it, the color fax will be sent as a black and white fax. does not contain a .JPG file. (For MFC-5440CN) No Paper Fed (For MFC-5840CN) No Paper Fed #1 No ...
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.... See Document jams on page 1-7. Paper is not programmed. ACTION Verify the number and try again. -OR- Clear the data in the MFC. Document Jam The document scanned from the memory on page 4-5.) (Printing operation in progress finish and then try again. The document is jammed...- Print the faxes that is not the correct size. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE To gain extra memory, you dialed does not Response/Busy answer or is busy. Not Registered You tried to access a...
.... See Document jams on page 1-7. Paper is not programmed. ACTION Verify the number and try again. -OR- Clear the data in the MFC. Document Jam The document scanned from the memory on page 4-5.) (Printing operation in progress finish and then try again. The document is jammed...- Print the faxes that is not the correct size. Out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE To gain extra memory, you dialed does not Response/Busy answer or is busy. Not Registered You tried to access a...
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... problem. -OR- If faxes are transferred, disconnect the MFC from the power source for several minutes (which faxes will erase all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Please see Using Brother PC-FAX software on page 5-1 in the MFC's memory, press 2. 4. ERROR MESSAGES ERROR MESSAGE CAUSE...
... problem. -OR- If faxes are transferred, disconnect the MFC from the power source for several minutes (which faxes will erase all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Please see Using Brother PC-FAX software on page 5-1 in the MFC's memory, press 2. 4. ERROR MESSAGES ERROR MESSAGE CAUSE...
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Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Press Stop/Exit.
Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left. 4 Close the ADF cover. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the right. 4 Close the document cover. Press Stop/Exit.
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Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC. Printer jam or paper jam Remove the jammed paper depending on where it .
Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6 Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper is jammed in the MFC. Printer jam or paper jam Remove the jammed paper depending on where it .
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Paper is jammed inside the MFC 1 Remove the Jam Clear Cover. Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the MFC 1 Remove the Jam Clear Cover. Pull the jammed paper out of the MFC. (MFC-5440CN) (MFC-5840CN) Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock. 4 Remove the jammed paper. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Gently push the scanner cover support down and close the scanner cover.
Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head and take out the paper. 5 Lift the scanner cover to release the lock. 4 Remove the jammed paper. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 8 Gently push the scanner cover support down and close the scanner cover.
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... Make sure the Printer Driver or Paper Type setting in the menu matches the type of plain paper. Smudged stain at http://solutions.brother.com. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to see if the LCD is ...On. Check that the ink may become clogged. If you are having difficulty with your MFC, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. MFC prints blank pages. SUGGESTIONS Check the interface cable connection on page 11-18.) Make sure...
... Make sure the Printer Driver or Paper Type setting in the menu matches the type of plain paper. Smudged stain at http://solutions.brother.com. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to see if the LCD is ...On. Check that the ink may become clogged. If you are having difficulty with your MFC, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. MFC prints blank pages. SUGGESTIONS Check the interface cable connection on page 11-18.) Make sure...
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... you are using the paper support flap. (See How to load paper, envelopes and post cards on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 If the copy looks good then the problem is too slow. Try receiving from ... probably the phone line and not your application (Such as 256 color), True2Life® will not work. Received color fax prints only in the printer driver 'Basic' tab. MFC does not print from Adobe Illustrator. Make sure the Printer Platen ... by static or interference on the reverse side or at any one time. Left and Right margins are the same.
... you are using the paper support flap. (See How to load paper, envelopes and post cards on page 4-5.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 If the copy looks good then the problem is too slow. Try receiving from ... probably the phone line and not your application (Such as 256 color), True2Life® will not work. Received color fax prints only in the printer driver 'Basic' tab. MFC does not print from Adobe Illustrator. Make sure the Printer Platen ... by static or interference on the reverse side or at any one time. Left and Right margins are the same.
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... or Normal. (See Compatibility on page 11-14.) Make sure that the Fax mode on the Transmission Verification Report, your MFC to check your MFC's scanner operation. Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode on page 6-3), print fax messages in ...connections are secured. Print the Transmission Verification Report and check for an error. (See Printing reports on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY Phone Line or Connections Dialing does not work. (No dial tone) Receiving Faxes Cannot receive a fax Sending Faxes ...
... or Normal. (See Compatibility on page 11-14.) Make sure that the Fax mode on the Transmission Verification Report, your MFC to check your MFC's scanner operation. Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode on page 6-3), print fax messages in ...connections are secured. Print the Transmission Verification Report and check for an error. (See Printing reports on page 11-23.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY Phone Line or Connections Dialing does not work. (No dial tone) Receiving Faxes Cannot receive a fax Sending Faxes ...
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...restart your Fax Receive Code MFC. (default setting is not showing an error message on page 1-9.) Scanning Difficulties TWAIN/WIA errors appear while scanning. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Custom features on the line as follows. Brother's ECM feature should help overcome... this problem by pressing Stop/Exit. The Scan key on a single, shared line with the MFC connected. This condition is related...
...restart your Fax Receive Code MFC. (default setting is not showing an error message on page 1-9.) Scanning Difficulties TWAIN/WIA errors appear while scanning. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 Custom features on the line as follows. Brother's ECM feature should help overcome... this problem by pressing Stop/Exit. The Scan key on a single, shared line with the MFC connected. This condition is related...
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.... After the installation the PC will have inserted the media card into the media slot. Wait a while and then try connecting the MFC to verify that your MFC is powered on your hub using a different cable. e)If all of the above do the following: 1. Reconnect the LAN cable to... Make sure you have to unplug the power cord of the network are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Network Difficulties I cannot print over the Network Make sure that the cabling and network connections are good. b)Take out the media ...
.... After the installation the PC will have inserted the media card into the media slot. Wait a while and then try connecting the MFC to verify that your MFC is powered on your hub using a different cable. e)If all of the above do the following: 1. Reconnect the LAN cable to... Make sure you have to unplug the power cord of the network are good, the machine shows LAN Active for 2 seconds. 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Network Difficulties I cannot print over the Network Make sure that the cabling and network connections are good. b)Take out the media ...
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Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to select Normal, Basic (or High). The MFC adjusts the modem speed for compatibility. Compatibility If you are having difficulty sending or receiving a fax due to possible interference on your phone line, you ... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14
Miscellaneous 1.Compatibility Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the default modem speed to select Normal, Basic (or High). The MFC adjusts the modem speed for compatibility. Compatibility If you are having difficulty sending or receiving a fax due to possible interference on your phone line, you ... to use it only when needed. ■ Normal sets the modem speed at 14400 bps. ■ High sets the modem speed at 33600 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14
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... Caution Do NOT touch the print head. If you get a horizontal line in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cleaning the print head consumes ink. How to select Cleaning. You can start the cleaning process manually if needed. Touching the... mode automatically. Press Menu/Set. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. The MFC will go back to select Black...
... Caution Do NOT touch the print head. If you get a horizontal line in the text or graphics on page i). 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cleaning the print head consumes ink. How to select Cleaning. You can start the cleaning process manually if needed. Touching the... mode automatically. Press Menu/Set. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. The MFC will go back to select Black...
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Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. Press Menu/Set. 4 Press Color Start. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 If you if the print quality is OK by printing the Print Quality Check Sheet and looking at the nozzle ... quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the four color blocks on your output, some of the nozzles may be clogged. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). You can...
Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. Press Menu/Set. 4 Press Color Start. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 If you if the print quality is OK by printing the Print Quality Check Sheet and looking at the nozzle ... quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the four color blocks on your output, some of the nozzles may be clogged. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). You can...
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... touch the print head. The LCD shows: Press 1 (Yes). After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). If the problem still exists, repeat the cleaning and test ...at least five times. If ink is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE 8 Press 2 (No) for the clogged color. (Perhaps the ink cartridge was in this . Start Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is finished, press...
... touch the print head. The LCD shows: Press 1 (Yes). After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). If the problem still exists, repeat the cleaning and test ...at least five times. If ink is cleaned, the horizontal lines are gone. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE 8 Press 2 (No) for the clogged color. (Perhaps the ink cartridge was in this . Start Cleaning? 1.Yes 2.No The MFC will start cleaning the print head. 9 After cleaning is finished, press...