User Guide
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......114 Cleaning the scanner glass...114 Troubleshooting 115 Before you troubleshoot...115 Using the Service Center to solve printer problems 115 If Troubleshooting does not solve your problem 115 Setup troubleshooting...115 Jams and misfeeds troubleshooting...121 Print troubleshooting...124 Copy and scan troubleshooting...126 Fax troubleshooting...128 Memory card troubleshooting...134 Wireless troubleshooting...136 Notices 155 Product information...155...
......114 Cleaning the scanner glass...114 Troubleshooting 115 Before you troubleshoot...115 Using the Service Center to solve printer problems 115 If Troubleshooting does not solve your problem 115 Setup troubleshooting...115 Jams and misfeeds troubleshooting...121 Print troubleshooting...124 Copy and scan troubleshooting...126 Fax troubleshooting...128 Memory card troubleshooting...134 Wireless troubleshooting...136 Notices 155 Product information...155...
User Guide
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...Setup documentation The setup documentation came with fewer cartridges. • Clean the printhead. For updates, check our Web site at www.lexmark.com/publications/. Additional setup and instructions for using the printer: • Selecting and storing paper and specialty media • Loading... High-Yield cartridges allow you looking for reuse or recycling through the Lexmark Cartridge Collection Program. Finding information about the printer What are ideal for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is also available on...
...Setup documentation The setup documentation came with fewer cartridges. • Clean the printhead. For updates, check our Web site at www.lexmark.com/publications/. Additional setup and instructions for using the printer: • Selecting and storing paper and specialty media • Loading... High-Yield cartridges allow you looking for reuse or recycling through the Lexmark Cartridge Collection Program. Finding information about the printer What are ideal for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is also available on...
User Guide
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...printed warranty that came with your operating system. Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support Telephone...printed warranty that they may serve you looking for your region or country can be found on the Support Web site (support.lexmark.com) or on your printer. Record the following information (located on the store receipt and the back of the printer), and...
...printed warranty that came with your operating system. Help using the printer software The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support Telephone...printed warranty that they may serve you looking for your region or country can be found on the Support Web site (support.lexmark.com) or on your printer. Record the following information (located on the store receipt and the back of the printer), and...
User Guide
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.... Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for the printer. • Order... supplies. • Maintain ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Note: This program is installed automatically with the printer software if the printer has wireless capability. • Troubleshoot...
.... Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for the printer. • Order... supplies. • Maintain ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Note: This program is installed automatically with the printer software if the printer has wireless capability. • Troubleshoot...
User Guide
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...software during printer installation Software resident in Mac OS X v10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the Finder desktop after installation. 1 From the Finder desktop, double-.... • Customize settings for scan jobs. • Customize settings for the print job, such as All-In-One Center) Lexmark Fax Setup Utility (referred to use. Printer software Applications are saved in the printer folder that you purchased. Use the...
...software during printer installation Software resident in Mac OS X v10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the Finder desktop after installation. 1 From the Finder desktop, double-.... • Customize settings for scan jobs. • Customize settings for the print job, such as All-In-One Center) Lexmark Fax Setup Utility (referred to use. Printer software Applications are saved in the printer folder that you purchased. Use the...
User Guide
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... what telephone number was dialed, and what device you do not hear a dial tone through both the wall jack and the printer, then see "Fax troubleshooting checklist" on the line and through the printer. This feature allows you do not hear a dial tone, plug the analog telephone into a second wall jack...
... what telephone number was dialed, and what device you do not hear a dial tone through both the wall jack and the printer, then see "Fax troubleshooting checklist" on the line and through the printer. This feature allows you do not hear a dial tone, plug the analog telephone into a second wall jack...
User Guide
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...configured your printer for Windows to the printer. 2 Wait a moment for one type of connection and that the printer drivers are installed on troubleshooting specific connection types if you have configured your printer for configuring the printer wirelessly. Note: There is currently set up the printer. The ... needs. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click the Lexmark Extras folder. 4 Double-click Lexmark Setup Assistant. 5 Follow the instructions on the computer screen to use the printer wirelessly.
...configured your printer for Windows to the printer. 2 Wait a moment for one type of connection and that the printer drivers are installed on troubleshooting specific connection types if you have configured your printer for configuring the printer wirelessly. Note: There is currently set up the printer. The ... needs. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click the Lexmark Extras folder. 4 Double-click Lexmark Setup Assistant. 5 Follow the instructions on the computer screen to use the printer wirelessly.
User Guide
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...other network access point. • Check the printer for error messages, and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 116 • "Printhead errors" on page 116 • "Software did not install" ... and contains links to find the following: • Knowledgebase articles with the latest information and troubleshooting for your problem Visit our Web site at support.lexmark.com to printer maintenance tasks and customer support. To open the Service Center, use one of these methods: Method ...
...other network access point. • Check the printer for error messages, and resolve any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 116 • "Printhead errors" on page 116 • "Software did not install" ... and contains links to find the following: • Knowledgebase articles with the latest information and troubleshooting for your problem Visit our Web site at support.lexmark.com to printer maintenance tasks and customer support. To open the Service Center, use one of these methods: Method ...
User Guide
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... does not solve the problem, then try one or more of the following : Troubleshooting 116 Note: Do not release and until Language Selection appears on . • "Print job does not print or is missing pages" on page 118 • "... from the print queue" on page 120 • "Cannot print through USB" on page 120 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the...
... does not solve the problem, then try one or more of the following : Troubleshooting 116 Note: Do not release and until Language Selection appears on . • "Print job does not print or is missing pages" on page 118 • "... from the print queue" on page 120 • "Cannot print through USB" on page 120 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the...
User Guide
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Troubleshooting 117 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 WI F I PRINTING 2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth.
Troubleshooting 117 REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 WI F I PRINTING 2 Remove the printhead. 3 Wipe the printhead contacts using a clean, lint-free cloth.
User Guide
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... the wall outlet, and then turn on , and then open the printer. 2 Make sure the cartridges are inserted correctly. Software did not install If you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. Print job does not print or is marked with a USB symbol. 4 Reinsert... power cord from the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the matching color slot of the computer. Troubleshooting 118
... the wall outlet, and then turn on , and then open the printer. 2 Make sure the cartridges are inserted correctly. Software did not install If you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. Print job does not print or is marked with a USB symbol. 4 Reinsert... power cord from the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the matching color slot of the computer. Troubleshooting 118
User Guide
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... wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the USB port of the computer. Troubleshooting 119 3 Close the printer. If the cartridges do not seem to fit, make sure the printhead is damaged, then use a new one. 2 Firmly plug the...
... wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it. 3 Plug the power cord into the USB port of the computer. Troubleshooting 119 3 Close the printer. If the cartridges do not seem to fit, make sure the printhead is damaged, then use a new one. 2 Firmly plug the...
User Guide
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... outlet, and then turn on the printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is marked with a USB symbol. Troubleshooting 120 A cleaning page prints. 6 Press the arrow buttons to scroll to print, then the computer and printer may not be communicating. If this problem... check our Web site for updates for any obvious damage. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for...
... outlet, and then turn on the printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is marked with a USB symbol. Troubleshooting 120 A cleaning page prints. 6 Press the arrow buttons to scroll to print, then the computer and printer may not be communicating. If this problem... check our Web site for updates for any obvious damage. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for...
User Guide
Page 121
... removing it out. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 121 • "Paper jam in the paper support" on page 122 • "Paper jam in the duplex... unit" on page 122 • "Paper jam in the ADF (selected models only)" on page 123 • "Paper or specialty media misfeeds" on . Troubleshooting 121 If USB Host Controller and USB Root Hub are sensitive. Note: Be careful not to check for jammed paper.
... removing it out. The Device Manager opens. 4 Click the plus sign (+) beside Universal Serial Bus controllers. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 121 • "Paper jam in the paper support" on page 122 • "Paper jam in the duplex... unit" on page 122 • "Paper jam in the ADF (selected models only)" on page 123 • "Paper or specialty media misfeeds" on . Troubleshooting 121 If USB Host Controller and USB Root Hub are sensitive. Note: Be careful not to check for jammed paper.
User Guide
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Troubleshooting 122 Paper jam in the paper support Note: The parts inside the printer are sensitive. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has ...
Troubleshooting 122 Paper jam in the paper support Note: The parts inside the printer are sensitive. CAUTION-POTENTIAL INJURY: The area behind the duplex cover has ...
User Guide
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Note: Be careful not to tear the paper while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Troubleshooting 123 Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Open the ADF door, and then gently pull out the jammed paper. 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 4 From your computer, resume the print job.
Note: Be careful not to tear the paper while removing it. 2 Close the ADF door. 3 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Troubleshooting 123 Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Open the ADF door, and then gently pull out the jammed paper. 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 4 From your computer, resume the print job.
User Guide
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...: • Left and right margins: - 6.35 mm (0.25 in.) for letter-size paper - 3.37 mm (0.133 in.) for your paper or specialty media. Troubleshooting 124 CHECK PAPER LOADING • Load a smaller amount of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. Paper or specialty media misfeeds These..." on page 125 • "Computer slows down when printing" on page 126 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of paper into the printer. • Load paper with the paper.) • ...
...: • Left and right margins: - 6.35 mm (0.25 in.) for letter-size paper - 3.37 mm (0.133 in.) for your paper or specialty media. Troubleshooting 124 CHECK PAPER LOADING • Load a smaller amount of the following : CHECK PAPER CONDITION Use only new, unwrinkled paper. Paper or specialty media misfeeds These..." on page 125 • "Computer slows down when printing" on page 126 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of paper into the printer. • Load paper with the paper.) • ...
User Guide
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...more of the following : CHECK THE INK LEVELS Replace low or empty ink cartridges. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE Troubleshooting 125 SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN... paper size. 6 From the Paper Size pop-up menu, choose a paper size that has "(Borderless)" in (Borderless). For example, if you troubleshoot" checklist does not solve the problem, then try one or more RAM. Streaks or lines on the printed image, then contact technical support. Print ...
...more of the following : CHECK THE INK LEVELS Replace low or empty ink cartridges. SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE Troubleshooting 125 SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN... paper size. 6 From the Paper Size pop-up menu, choose a paper size that has "(Borderless)" in (Borderless). For example, if you troubleshoot" checklist does not solve the problem, then try one or more RAM. Streaks or lines on the printed image, then contact technical support. Print ...
User Guide
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... does not solve the problem, then try one or more of the following : CLEAN THE SCANNER GLASS Troubleshooting 126 Copy and scan troubleshooting • "Copier or scanner does not respond" on page 126 • "Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction ...keeping the scanner unit open. 3 Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB...
... does not solve the problem, then try one or more of the following : CLEAN THE SCANNER GLASS Troubleshooting 126 Copy and scan troubleshooting • "Copier or scanner does not respond" on page 126 • "Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction ...keeping the scanner unit open. 3 Lower the scanner unit. Poor copy or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB...
User Guide
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... LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. ... USB CONNECTION 1 Check the USB cable for any obvious damage. RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A...
... LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. ... USB CONNECTION 1 Check the USB cable for any obvious damage. RESTART THE COMPUTER Scanning takes too long or freezes the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED USE A...