Getting Started Guide
Page 6
...the United States, call the customer assistance telephone number. For customers outside the United States, visit support.dell.com and select your system's hard drive. You must consider any media of Dell-installed software as BACKUP copies of the software installed on your country or region from the top of ...the agreement, call 800-WWW-DELL (800-999-3355). Complete The Operating System Setup If you do not ...
...the United States, call the customer assistance telephone number. For customers outside the United States, visit support.dell.com and select your system's hard drive. You must consider any media of Dell-installed software as BACKUP copies of the software installed on your country or region from the top of ...the agreement, call 800-WWW-DELL (800-999-3355). Complete The Operating System Setup If you do not ...
Getting Started Guide
Page 9
... With rack latches Without rack latches Depth (includes bezel) Weight (maximum) 2.5-inch hard-drive systems 3.5-inch hard-drive systems (PowerEdge R720) 3.5-inch hard-drive systems (PowerEdge R720xd) Weight (empty) 2.5-inch hard-drive systems 3.5-inch hard-drive systems 87.3 mm (3.44 inch) 482.4 mm (18.98 inch) 444 mm....7 lbs) Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Operating Continuous operation: 10 °C to 35 °C at 10% to 80% relative humidity (RH), with...
... With rack latches Without rack latches Depth (includes bezel) Weight (maximum) 2.5-inch hard-drive systems 3.5-inch hard-drive systems (PowerEdge R720) 3.5-inch hard-drive systems (PowerEdge R720xd) Weight (empty) 2.5-inch hard-drive systems 3.5-inch hard-drive systems 87.3 mm (3.44 inch) 482.4 mm (18.98 inch) 444 mm....7 lbs) Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Operating Continuous operation: 10 °C to 35 °C at 10% to 80% relative humidity (RH), with...
Owner's Manual
Page 3
... Warnings 2 1 About Your System...9 Front-Panel Features And Indicators...9 LCD Panel Features...12 Home Screen...13 Setup Menu...13 View Menu...13 Diagnostic Indicators...14 Hard-Drive Indicator Patterns...16 Back-Panel Features And Indicators...16 NIC Indicator Codes...18 Power Indicator Codes...18 Other Information You May Need...20 2 Using The...
... Warnings 2 1 About Your System...9 Front-Panel Features And Indicators...9 LCD Panel Features...12 Home Screen...13 Setup Menu...13 View Menu...13 Diagnostic Indicators...14 Hard-Drive Indicator Patterns...16 Back-Panel Features And Indicators...16 NIC Indicator Codes...18 Power Indicator Codes...18 Other Information You May Need...20 2 Using The...
Owner's Manual
Page 4
... Memory Modules...48 Hard Drives...49 Removing A 2.5 Inch Hard-Drive Blank...49 Installing A 2.5 Inch Hard-Drive Blank...50 Removing A 2.5 Inch Hard-Drive Blank (Back 50 Installing A 2.5 Inch Hard-Drive Blank (Back 51 Removing A 3.5 Inch Hard-Drive Blank...51 Installing A 3.5 Inch Hard-Drive Blank...51 Removing A Hot-Swap Hard Drive...51 Installing A Hot-Swap Hard Drive...52 Removing A Hard Drive From A Hard-Drive Carrier 53 Installing A Hard Drive Into A Hard-Drive Carrier 53 Optical Drive (Optional)...54 Removing...
... Memory Modules...48 Hard Drives...49 Removing A 2.5 Inch Hard-Drive Blank...49 Installing A 2.5 Inch Hard-Drive Blank...50 Removing A 2.5 Inch Hard-Drive Blank (Back 50 Installing A 2.5 Inch Hard-Drive Blank (Back 51 Removing A 3.5 Inch Hard-Drive Blank...51 Installing A 3.5 Inch Hard-Drive Blank...51 Removing A Hot-Swap Hard Drive...51 Installing A Hot-Swap Hard Drive...52 Removing A Hard Drive From A Hard-Drive Carrier 53 Installing A Hard Drive Into A Hard-Drive Carrier 53 Optical Drive (Optional)...54 Removing...
Owner's Manual
Page 6
......91 Replacing The System Battery...91 Hard-Drive Backplane...92 Removing The Hard-Drive Backplane...93 Installing The Hard-Drive Backplane...105 Removing The Optional Hard-Drive Backplane (Back 106 Installing The Optional Hard-Drive Backplane (Back 108 Control Panel...109 Removing The Control Panel (PowerEdge R720 109 Installing The Control Panel (PowerEdge R720 111 Removing The Control Panel (PowerEdge R720xd 111 Installing The Control...
......91 Replacing The System Battery...91 Hard-Drive Backplane...92 Removing The Hard-Drive Backplane...93 Installing The Hard-Drive Backplane...105 Removing The Optional Hard-Drive Backplane (Back 106 Installing The Optional Hard-Drive Backplane (Back 108 Control Panel...109 Removing The Control Panel (PowerEdge R720 109 Installing The Control Panel (PowerEdge R720 111 Removing The Control Panel (PowerEdge R720xd 111 Installing The Control...
Owner's Manual
Page 7
... Troubleshooting A Tape Backup Unit...125 Troubleshooting A Hard Drive...126 Troubleshooting A Storage Controller...126 Troubleshooting Expansion Cards...127 Troubleshooting Processors...128 5 Using System Diagnostics...129 Dell Online Diagnostics...129 Dell Embedded System Diagnostics...129 When To Use The Embedded System Diagnostics 129 Running The Embedded System Diagnostics 129 System Diagnostic Controls...130 6 ......141 Removing LCD Messages...141 System Error Messages...141 Warning Messages...155 Diagnostic Messages...155 Alert Messages...155 9 Getting Help...157 Contacting Dell...157
... Troubleshooting A Tape Backup Unit...125 Troubleshooting A Hard Drive...126 Troubleshooting A Storage Controller...126 Troubleshooting Expansion Cards...127 Troubleshooting Processors...128 5 Using System Diagnostics...129 Dell Online Diagnostics...129 Dell Embedded System Diagnostics...129 When To Use The Embedded System Diagnostics 129 Running The Embedded System Diagnostics 129 System Diagnostic Controls...130 6 ......141 Removing LCD Messages...141 System Error Messages...141 Warning Messages...155 Diagnostic Messages...155 Alert Messages...155 9 Getting Help...157 Contacting Dell...157
Owner's Manual
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...Dell PowerEdge Express Flash devices (PCIe SSDs), hard-drive slots 0 through 3 in F2 iDRAC setup) press and hold the system ID button for more than 15 seconds. 4 Video connector Allows you to connect a VGA display to the system. 5 LCD menu buttons 6 Information tag 7 LCD panel 8 Optical drive (optional) 9 Hard drives...more than five seconds to the system. One optional SATA DVD-ROM drive or DVD+/-RW drive. 3.5 inch hard drive systems 2.5 inch hard drive systems Up to sixteen 2.5 inch hot-swappable hard drives. The LCD lights amber when the system needs attention, and the ...
...Dell PowerEdge Express Flash devices (PCIe SSDs), hard-drive slots 0 through 3 in F2 iDRAC setup) press and hold the system ID button for more than 15 seconds. 4 Video connector Allows you to connect a VGA display to the system. 5 LCD menu buttons 6 Information tag 7 LCD panel 8 Optical drive (optional) 9 Hard drives...more than five seconds to the system. One optional SATA DVD-ROM drive or DVD+/-RW drive. 3.5 inch hard drive systems 2.5 inch hard drive systems Up to sixteen 2.5 inch hot-swappable hard drives. The LCD lights amber when the system needs attention, and the ...
Owner's Manual
Page 12
...USB devices to the system. Selects the menu item highlighted by pressing either the Select, Left, or Right button on PowerEdge R720. Moves the cursor forward in one -step increments. The port is operating correctly or when the system needs attention....by the cursor. Figure 5. Item Indicator, Button, or Icon Description Connector 5 Hard drives 3.5 inch hard drive systems Up to twelve 3.5 inch hotswappable hard drives. 2.5 inch hard drive systems Up to twenty-four 2.5 inch hotswappable hard drives. 6 Video connector Allows you to connect a VGA display to the system. 7...
...USB devices to the system. Selects the menu item highlighted by pressing either the Select, Left, or Right button on PowerEdge R720. Moves the cursor forward in one -step increments. The port is operating correctly or when the system needs attention....by the cursor. Figure 5. Item Indicator, Button, or Icon Description Connector 5 Hard drives 3.5 inch hard drive systems Up to twelve 3.5 inch hotswappable hard drives. 2.5 inch hard drive systems Up to twenty-four 2.5 inch hotswappable hard drives. 6 Video connector Allows you to connect a VGA display to the system. 7...
Owner's Manual
Page 14
...restart the system and enter the host adapter configuration utility program. NOTE: No diagnostic indicators are lit when the system is on PowerEdge R720xd. Power Displays the power output of the Host, Model, or User String for the system Number Displays the Asset tag ... the temperature of the Setup menu. If it into a working power source and press the power button. Hard-drive indicator Condition The indicator blinks amber if a hard drive experiences an error. Option Description MAC Displays the MAC addresses for the specific issue. Restart system and run embedded...
...restart the system and enter the host adapter configuration utility program. NOTE: No diagnostic indicators are lit when the system is on PowerEdge R720xd. Power Displays the power output of the Host, Model, or User String for the system Number Displays the Asset tag ... the temperature of the Setup menu. If it into a working power source and press the power button. Hard-drive indicator Condition The indicator blinks amber if a hard drive experiences an error. Option Description MAC Displays the MAC addresses for the specific issue. Restart system and run embedded...
Owner's Manual
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... and remains off six seconds Predicted drive failure Drive failed Drive rebuilding Drive online Rebuild aborted Back-Panel Features And Indicators Figure 7. Back-Panel Features and Indicators-PowerEdge R720 16 Drives are initialized after the system is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on . Hard-Drive Indicator Patterns Figure 6. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2. Blinks green...
... and remains off six seconds Predicted drive failure Drive failed Drive rebuilding Drive online Rebuild aborted Back-Panel Features And Indicators Figure 7. Back-Panel Features and Indicators-PowerEdge R720 16 Drives are initialized after the system is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on . Hard-Drive Indicator Patterns Figure 6. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2. Blinks green...
Owner's Manual
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...Item Indicator, Button, or Icon Connector 9 PCIe expansion card slots full height (4) (PowerEdge R720) PCIe expansion card slots full height (3) (PowerEdge R720xd) 10 Power supply (PSU1) 11 Power supply (PSU2) 12 Hard drives (2) (back) 13 vFlash media card slot NIC Indicator Codes Description • Two ...1100 W or DC 1100 W (when available) Up to insert a vFlash media card. Allows you to two hot-swappable 2.5 inch hard drives. Activity indicator is blinking green Network data is not connected to show whether power is present or whether a power fault has occurred. ...
...Item Indicator, Button, or Icon Connector 9 PCIe expansion card slots full height (4) (PowerEdge R720) PCIe expansion card slots full height (3) (PowerEdge R720xd) 10 Power supply (PSU1) 11 Power supply (PSU2) 12 Hard drives (2) (back) 13 vFlash media card slot NIC Indicator Codes Description • Two ...1100 W or DC 1100 W (when available) Up to insert a vFlash media card. Allows you to two hot-swappable 2.5 inch hard drives. Activity indicator is blinking green Network data is not connected to show whether power is present or whether a power fault has occurred. ...
Owner's Manual
Page 38
expansion-card riser 3 6. expansion-card riser 1 9. cable securing bracket 3. network daughter card 7. hard-drive backplane 38 cooling-fan assembly 2. PCIe card holder 4. expansion-card riser 2 8. cooling shroud 5. heat sink for processor 2 11. heat sink for processor 1 10. DIMMs (24) 12. Figure 14. Inside the System-PowerEdge R720 1. cooling fans (6) 13.
expansion-card riser 3 6. expansion-card riser 1 9. cable securing bracket 3. network daughter card 7. hard-drive backplane 38 cooling-fan assembly 2. PCIe card holder 4. expansion-card riser 2 8. cooling shroud 5. heat sink for processor 2 11. heat sink for processor 1 10. DIMMs (24) 12. Figure 14. Inside the System-PowerEdge R720 1. cooling fans (6) 13.
Owner's Manual
Page 39
...system may only be done by a certified service technician. Inside the System-PowerEdge R720xd 1. expansion-card riser 1 11. Damage due to servicing that came with the cooling shroud removed. cooling-fan assembly 2. hard-drive backplane (back) 5. heat sink for processor 2 13. You should only... perform troubleshooting and simple repairs as directed by your warranty. vFlash media slot 6. Read and follow the safety instructions that is not authorized by Dell is not covered by...
...system may only be done by a certified service technician. Inside the System-PowerEdge R720xd 1. expansion-card riser 1 11. Damage due to servicing that came with the cooling shroud removed. cooling-fan assembly 2. hard-drive backplane (back) 5. heat sink for processor 2 13. You should only... perform troubleshooting and simple repairs as directed by your warranty. vFlash media slot 6. Read and follow the safety instructions that is not authorized by Dell is not covered by...
Owner's Manual
Page 41
.... Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: • DIMM type (UDIMM, RDIMM, or LRDIMM) NOTE: PowerEdge R720xd with 3.5 inch hard-drive configuration does not support LRDIMMs due to processor 2. 41
.... Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: • DIMM type (UDIMM, RDIMM, or LRDIMM) NOTE: PowerEdge R720xd with 3.5 inch hard-drive configuration does not support LRDIMMs due to processor 2. 41
Owner's Manual
Page 49
...configured correctly to the system board through step 7 of the memory modules may not be completed. Hard Drives All hard drives connect to support hot-swap hard drive removal and insertion. Hard drives are firmly seated in the socket. Doing so can take a number of hours to install the...memory module only on the other sockets that high-capacity hard drives can cause a hard drive failure. Repeat step 4 through the hard-drive backplane. For more of this procedure, checking to ensure that allows you format a hard drive, allow enough time for the storage controller card to its...
...configured correctly to the system board through step 7 of the memory modules may not be completed. Hard Drives All hard drives connect to support hot-swap hard drive removal and insertion. Hard drives are firmly seated in the socket. Doing so can take a number of hours to install the...memory module only on the other sockets that high-capacity hard drives can cause a hard drive failure. Repeat step 4 through the hard-drive backplane. For more of this procedure, checking to ensure that allows you format a hard drive, allow enough time for the storage controller card to its...
Owner's Manual
Page 50
... applies only to PowerEdge R720xd. If applicable, install the front bezel. hard-drive blank 2. If installed, remove the front bezel. 2. Pull the hard-drive blank out until the release button clicks into the hard-drive slot until it is free of the hard-drive slot. Removing and Installing a 2.5 Inch Hard-Drive Blank 1. release button Installing A 2.5 Inch Hard-Drive Blank 1. Figure 20. hard-drive blank (back...
... applies only to PowerEdge R720xd. If applicable, install the front bezel. hard-drive blank 2. If installed, remove the front bezel. 2. Pull the hard-drive blank out until the release button clicks into the hard-drive slot until it is free of the hard-drive slot. Removing and Installing a 2.5 Inch Hard-Drive Blank 1. release button Installing A 2.5 Inch Hard-Drive Blank 1. Figure 20. hard-drive blank (back...
Owner's Manual
Page 51
... a 3.5 Inch Hard-Drive Blank 1. release button Installing A 3.5 Inch Hard-Drive Blank 1. Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that the hard drive can be removed safely. drive slot. Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. 1. Installing A 2.5 Inch Hard-Drive Blank (Back) NOTE: This procedure applies only to PowerEdge R720xd.
... a 3.5 Inch Hard-Drive Blank 1. release button Installing A 3.5 Inch Hard-Drive Blank 1. Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that the hard drive can be removed safely. drive slot. Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. 1. Installing A 2.5 Inch Hard-Drive Blank (Back) NOTE: This procedure applies only to PowerEdge R720xd.
Owner's Manual
Page 52
... by Dell is not covered by your operating system. Removing and Installing a Hot-Swap Hard Drive 1. See the documentation supplied with the hard-drive backplane. Any data on , the hard drive automatically begins to have over-written. When the hard-drive indicators are fully installed. CAUTION: Combining SAS and SATA hard drives in the empty hard-drive slot. CAUTION: When a replacement hot-swappable hard drive...
... by Dell is not covered by your operating system. Removing and Installing a Hot-Swap Hard Drive 1. See the documentation supplied with the hard-drive backplane. Any data on , the hard drive automatically begins to have over-written. When the hard-drive indicators are fully installed. CAUTION: Combining SAS and SATA hard drives in the empty hard-drive slot. CAUTION: When a replacement hot-swappable hard drive...
Owner's Manual
Page 53
... the hard-drive carrier. 53 Lift the hard drive out of the hard-drive carrier and open the hard-drive carrier handle. 4. Damage due to lock the hard drive in the hard-drive carrier. 3. Insert the hard drive into the hard-drive slot until the carrier connects with the product. 1. If a hard-drive blank is not covered by Dell is installed in your warranty. Insert the hard-drive carrier into the hard-drive...
... the hard-drive carrier. 53 Lift the hard drive out of the hard-drive carrier and open the hard-drive carrier handle. 4. Damage due to lock the hard drive in the hard-drive carrier. 3. Insert the hard drive into the hard-drive slot until the carrier connects with the product. 1. If a hard-drive blank is not covered by Dell is installed in your warranty. Insert the hard-drive carrier into the hard-drive...
Owner's Manual
Page 54
... covered by Dell is free of the optical drive. If you remove them from the back of the optical-drive slot. 8. Open the system. 4. Note the routing of the system. 7. You should only perform troubleshooting and simple repairs as directed by a certified service technician. Attach the screws to secure the hard drive to PowerEdge R720. Reconnect the...
... covered by Dell is free of the optical drive. If you remove them from the back of the optical-drive slot. 8. Open the system. 4. Note the routing of the system. 7. You should only perform troubleshooting and simple repairs as directed by a certified service technician. Attach the screws to secure the hard drive to PowerEdge R720. Reconnect the...