Owner's Manual
Page 3
... Notes, Cautions, and Warnings 2 1 About Your System...9 Front-Panel Features And Indicators...9 LCD Panel Features...12 Home Screen...13 Setup Menu...13 View Menu...13 Diagnostic Indicators...14 Hard-Drive Indicator Patterns...16 Back-Panel Features And Indicators...16 NIC Indicator Codes...18 Power Indicator Codes...18 Other Information You May...
... Notes, Cautions, and Warnings 2 1 About Your System...9 Front-Panel Features And Indicators...9 LCD Panel Features...12 Home Screen...13 Setup Menu...13 View Menu...13 Diagnostic Indicators...14 Hard-Drive Indicator Patterns...16 Back-Panel Features And Indicators...16 NIC Indicator Codes...18 Power Indicator Codes...18 Other Information You May...
Owner's Manual
Page 7
...Storage Controller...126 Troubleshooting Expansion Cards...127 Troubleshooting Processors...128 5 Using System Diagnostics...129 Dell Online Diagnostics...129 Dell Embedded System Diagnostics...129 When To Use The Embedded System Diagnostics 129 Running The Embedded System Diagnostics 129 System Diagnostic Controls...130 6 Jumpers And Connectors...131 System Board Jumper Settings...131 ... LCD Messages...141 Viewing LCD Messages...141 Removing LCD Messages...141 System Error Messages...141 Warning Messages...155 Diagnostic Messages...155 Alert Messages...155 9 Getting Help...157 Contacting...
...Storage Controller...126 Troubleshooting Expansion Cards...127 Troubleshooting Processors...128 5 Using System Diagnostics...129 Dell Online Diagnostics...129 Dell Embedded System Diagnostics...129 When To Use The Embedded System Diagnostics 129 Running The Embedded System Diagnostics 129 System Diagnostic Controls...130 6 Jumpers And Connectors...131 System Board Jumper Settings...131 ... LCD Messages...141 Viewing LCD Messages...141 Removing LCD Messages...141 System Error Messages...141 Warning Messages...155 Diagnostic Messages...155 Alert Messages...155 9 Getting Help...157 Contacting...
Owner's Manual
Page 11
...support personnel or by the operating system's documentation. 11 Press to the system. Front-Panel Features and Indicators (2.5 Inch Chassis)-PowerEdge R720xd Item Indicator, Button, or Icon Description Connector 1 Diagnostic indicators The diagnostic indicators light up to display error status. 2 System identification button The identification buttons on . Figure 3. If the system stops... system is turned off . Use this button only if directed to locate a particular system within a rack. Front-Panel Features and Indicators (3.5 Inch Chassis)-PowerEdge R720xd Figure 4.
...support personnel or by the operating system's documentation. 11 Press to the system. Front-Panel Features and Indicators (2.5 Inch Chassis)-PowerEdge R720xd Item Indicator, Button, or Icon Description Connector 1 Diagnostic indicators The diagnostic indicators light up to display error status. 2 System identification button The identification buttons on . Figure 3. If the system stops... system is turned off . Use this button only if directed to locate a particular system within a rack. Front-Panel Features and Indicators (3.5 Inch Chassis)-PowerEdge R720xd Figure 4.
Owner's Manual
Page 14
... format can be configured in the Set home submenu of the system in good health, the indicator lights solid blue. The diagnostic indicators on PowerEdge R720xd. The display format can cause the system to a problem with these indicators: Health indicator Condition If the system is ...on , and in Celsius or Fahrenheit. NOTE: No diagnostic indicators are configured in standby, and any video output. Invalid memory configurations ...
... format can be configured in the Set home submenu of the system in good health, the indicator lights solid blue. The diagnostic indicators on PowerEdge R720xd. The display format can cause the system to a problem with these indicators: Health indicator Condition If the system is ...on , and in Celsius or Fahrenheit. NOTE: No diagnostic indicators are configured in standby, and any video output. Invalid memory configurations ...
Owner's Manual
Page 21
... the System Setup, you can access the System Setup using a graphical user interface. For more information, see the Dell LC2 documentation. The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using the: • Standard graphical browser, which is enabled using Console Redirection To... boot mode (the default) is the standard BIOS-level boot interface. • UEFI boot mode is determined by default • Text browser, which opens the Dell Lifecycle Controller 2 (LC2).
... the System Setup, you can access the System Setup using a graphical user interface. For more information, see the Dell LC2 documentation. The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using the: • Standard graphical browser, which is enabled using Console Redirection To... boot mode (the default) is the standard BIOS-level boot interface. • UEFI boot mode is determined by default • Text browser, which opens the Dell Lifecycle Controller 2 (LC2).
Owner's Manual
Page 33
... list of the drivers installed on or restart your operating system begins to load before you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. 33 The UEFI Boot Menu enables you press , allow the system to access the System Setup. Enables you wish to...
... list of the drivers installed on or restart your operating system begins to load before you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. 33 The UEFI Boot Menu enables you press , allow the system to access the System Setup. Enables you wish to...
Owner's Manual
Page 49
... to enter the System Setup, and check the memory settings. Replace the cooling shroud. 10. Press to install the remaining memory modules. 9. Run the appropriate diagnostic test. CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to install... with your system while the hard drive is incorrect, one way. 7. Hard drives are firmly seated in only one or more information, see Using System Diagnostics.
... to enter the System Setup, and check the memory settings. Replace the cooling shroud. 10. Press to install the remaining memory modules. 9. Run the appropriate diagnostic test. CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to install... with your system while the hard drive is incorrect, one way. 7. Hard drives are firmly seated in only one or more information, see Using System Diagnostics.
Owner's Manual
Page 84
... and contaminating the processor socket. 13. Be careful not to cool before handling them. Place the heat sink on the ZIF socket. Run the system diagnostics to seat the processor. When only one power supply is installed, the power supply configuration is redundant (1 + 1). CAUTION: Do not use force to verify that...
... and contaminating the processor socket. 13. Be careful not to cool before handling them. Place the heat sink on the ZIF socket. Run the system diagnostics to seat the processor. When only one power supply is installed, the power supply configuration is redundant (1 + 1). CAUTION: Do not use force to verify that...
Owner's Manual
Page 119
...devices, go to the same boot mode in your system before troubleshooting any external devices. Troubleshooting The Video Subsystem 1. Run the appropriate diagnostic test. For all external cables are enabled. 4. If the problem is not related to video hardware. Disconnect the keyboard and mouse ... USB keyboard/mouse. Check the video interface cabling from the system briefly and reconnect them. 2. If the problem is not covered by Dell is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the monitor. 3. For other startup ...
...devices, go to the same boot mode in your system before troubleshooting any external devices. Troubleshooting The Video Subsystem 1. Run the appropriate diagnostic test. For all external cables are enabled. 4. If the problem is not related to video hardware. Disconnect the keyboard and mouse ... USB keyboard/mouse. Check the video interface cabling from the system briefly and reconnect them. 2. If the problem is not covered by Dell is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the monitor. 3. For other startup ...
Owner's Manual
Page 120
...your system and restore the BIOS to servicing that the NICs, hubs, and switches on the system and the serial device. See Using System Diagnostics for each USB device one at a time. 10. Remove and reinstall the drivers if applicable. Damage due to the default settings. 9.... any peripheral devices connected to the serial port. 2. Use another connector on the system and the serial device. Ensure that is not authorized by Dell is resolved, replace the interface cable with a known good cable. 3. Open the system. 120 If all network cables are bound. Troubleshooting A ...
...your system and restore the BIOS to servicing that the NICs, hubs, and switches on the system and the serial device. See Using System Diagnostics for each USB device one at a time. 10. Remove and reinstall the drivers if applicable. Damage due to the default settings. 9.... any peripheral devices connected to the serial port. 2. Use another connector on the system and the serial device. Ensure that is not authorized by Dell is resolved, replace the interface cable with a known good cable. 3. Open the system. 120 If all network cables are bound. Troubleshooting A ...
Owner's Manual
Page 121
...- Power supply(s) - Processor(s) and heat sink(s) - Hard-drive carriers - Processor(s) and heat sink(s) - Close the system. 7. For more information, see Using System Diagnostics. Open the system. 3. Hard-drive backplane 4. Power supply(s) - Cooling fans - Turn off the system and attached peripherals, and disconnect the system from the system: -... telephone service and support team. Expansion cards - Ensure that all of the expansion cards that is not authorized by Dell is not covered by your product documentation, or as directed by a certified service technician.
...- Power supply(s) - Processor(s) and heat sink(s) - Hard-drive carriers - Processor(s) and heat sink(s) - Close the system. 7. For more information, see Using System Diagnostics. Open the system. 3. Hard-drive backplane 4. Power supply(s) - Cooling fans - Turn off the system and attached peripherals, and disconnect the system from the system: -... telephone service and support team. Expansion cards - Ensure that all of the expansion cards that is not authorized by Dell is not covered by your product documentation, or as directed by a certified service technician.
Owner's Manual
Page 123
...4. Wait at least 10 seconds and then reconnect the system to the memory settings, if needed. If a diagnostic test or error message indicates a specific memory module as directed by Dell is not resolved, proceed with the product. 1. Reseat the fan or the fan's power cable. 3. If... diagnostics indicates a fault, follow the safety instructions that they are populated correctly. 8. Follow the on the screen. ...
...4. Wait at least 10 seconds and then reconnect the system to the memory settings, if needed. If a diagnostic test or error message indicates a specific memory module as directed by Dell is not resolved, proceed with the product. 1. Reseat the fan or the fan's power cable. 3. If... diagnostics indicates a fault, follow the safety instructions that they are populated correctly. 8. Follow the on the screen. ...
Owner's Manual
Page 124
...product. 1. If the write-protect switch is turned on the system and attached peripherals and check if the USB key is displayed and the diagnostic indicators on the card. CAUTION: If the Internal SD Card Redundancy option is still indicated, repeat step 12 through step 7 to Disabled, ...5. If the memory problem is set to avoid loss of the system. 16. Enter the System Setup and ensure that is not authorized by Dell is enabled from the electrical outlet. 3. Turn off the system and attached peripherals, and disconnect the system from the Integrated Devices screen. 2. Open...
...product. 1. If the write-protect switch is turned on the system and attached peripherals and check if the USB key is displayed and the diagnostic indicators on the card. CAUTION: If the Internal SD Card Redundancy option is still indicated, repeat step 12 through step 7 to Disabled, ...5. If the memory problem is set to avoid loss of the system. 16. Enter the System Setup and ensure that is not authorized by Dell is enabled from the electrical outlet. 3. Turn off the system and attached peripherals, and disconnect the system from the Integrated Devices screen. 2. Open...
Owner's Manual
Page 125
... your product documentation, or as authorized in the tape-backup software documentation. 4. Run the appropriate diagnostic test. You should only perform troubleshooting and simple repairs as directed by Dell is enabled. 11. Enter the System Setup and ensure that a power cable is fully connected to... Card Port and Internal SD Card Redundancy mode is not covered by Dell is properly installed: a) Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Run the appropriate diagnostic test. 4. Try using a different CD or DVD. 2. See your...
... your product documentation, or as authorized in the tape-backup software documentation. 4. Run the appropriate diagnostic test. You should only perform troubleshooting and simple repairs as directed by Dell is enabled. 11. Enter the System Setup and ensure that a power cable is fully connected to... Card Port and Internal SD Card Redundancy mode is not covered by Dell is properly installed: a) Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Run the appropriate diagnostic test. 4. Try using a different CD or DVD. 2. See your...
Owner's Manual
Page 126
... the problem persists, try troubleshooting the expansion cards or see Using System Diagnostics. Damage due to servicing that the installed expansion cards are configured correctly. Verify that is not authorized by Dell is not covered by your hard drives are displayed in the system. ...information. 4. Read and follow the safety instructions that is not authorized by Dell is not covered by your operating system and the controller. 1. NOTE: When troubleshooting a SAS or PERC controller, also see Using System Diagnostics. 2. Open the system. 4. Open the system. 10. Close the ...
... the problem persists, try troubleshooting the expansion cards or see Using System Diagnostics. Damage due to servicing that the installed expansion cards are configured correctly. Verify that is not authorized by Dell is not covered by your hard drives are displayed in the system. ...information. 4. Read and follow the safety instructions that is not authorized by Dell is not covered by your operating system and the controller. 1. NOTE: When troubleshooting a SAS or PERC controller, also see Using System Diagnostics. 2. Open the system. 4. Open the system. 10. Close the ...
Owner's Manual
Page 127
...and turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 7. For more information, see Using System Diagnostics. Close the system. 6. For each expansion card you removed in step 10, perform the following steps: a) Turn off the system and...Getting Help. 14. Ensure that came with the product. c) Reinstall one of the expansion cards. e) Run the appropriate diagnostic test. Run the appropriate diagnostic test. d. Reconnect the system to servicing that is not authorized by Dell is still indicated, see Getting Help.
...and turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 7. For more information, see Using System Diagnostics. Close the system. 6. For each expansion card you removed in step 10, perform the following steps: a) Turn off the system and...Getting Help. 14. Ensure that came with the product. c) Reinstall one of the expansion cards. e) Run the appropriate diagnostic test. Run the appropriate diagnostic test. d. Reconnect the system to servicing that is not authorized by Dell is still indicated, see Getting Help.
Owner's Manual
Page 128
You should only perform troubleshooting and simple repairs as directed by Dell is still indicated, see Using System Diagnostics. Run the appropriate diagnostics test. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. ...that came with the product. 1. If a problem is not covered by a certified service technician. Run the appropriate diagnostic test. See Using System Diagnostics for available diagnostic tests. 2. Troubleshooting Processors CAUTION: Many repairs may only be done by your product documentation, or as authorized in...
You should only perform troubleshooting and simple repairs as directed by Dell is still indicated, see Using System Diagnostics. Run the appropriate diagnostics test. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. ...that came with the product. 1. If a problem is not covered by a certified service technician. Run the appropriate diagnostic test. See Using System Diagnostics for available diagnostic tests. 2. Troubleshooting Processors CAUTION: Many repairs may only be done by your product documentation, or as authorized in...
Owner's Manual
Page 129
... to help you solve the problem. Running The Embedded System Diagnostics The embedded system diagnostics program is to provide extra information about using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. The embedded system diagnostics provides a set of diagnostic programs or test modules, allows you to test only...
... to help you solve the problem. Running The Embedded System Diagnostics The embedded system diagnostics program is to provide extra information about using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide under Software → Serviceability Tools, at support.dell.com/manuals. The embedded system diagnostics provides a set of diagnostic programs or test modules, allows you to test only...
Owner's Manual
Page 130
This is displayed if at support.dell.com/manuals. 130 System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. ...Event Log Displays a time-stamped log of the results of the system performance. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at least one event description is displayed, listing all devices detected in the system. The ePSA Pre...
This is displayed if at support.dell.com/manuals. 130 System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. ...Event Log Displays a time-stamped log of the results of the system performance. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at least one event description is displayed, listing all devices detected in the system. The ePSA Pre...
Owner's Manual
Page 155
... temperature, fan, and power conditions. For more information, see the systems management software documentation. 155 See "Using System Diagnostics" chapter for more information, see the documentation that you may issue messages if you to respond by either the application...For example, before the system continues a task. Diagnostic Messages The system diagnostic utilities may lose all data on your system. For more information about system diagnostics. Warning messages usually interrupt the task and require you run diagnostic tests on the hard drive. Warning Messages A warning...
... temperature, fan, and power conditions. For more information, see the systems management software documentation. 155 See "Using System Diagnostics" chapter for more information, see the documentation that you may issue messages if you to respond by either the application...For example, before the system continues a task. Diagnostic Messages The system diagnostic utilities may lose all data on your system. For more information about system diagnostics. Warning messages usually interrupt the task and require you run diagnostic tests on the hard drive. Warning Messages A warning...