Getting Started Guide
Page 23
... are securely connected and that all latches and covers seconds to warm up the printer. order. • Make sure paper is working power adapter are lit or blinking, see the user guide (which is on the printer's control panel. Problems installing the software • Before installing software, make sure...sure that all packing tape and • Make sure the printer is in the "ready" material have not been disabled in the CD drive, inspect the HP software CD for damage. When the printer is the tray and is not jammed in • Make sure the (Power) light is available ...
... are securely connected and that all latches and covers seconds to warm up the printer. order. • Make sure paper is working power adapter are lit or blinking, see the user guide (which is on the printer's control panel. Problems installing the software • Before installing software, make sure...sure that all packing tape and • Make sure the printer is in the "ready" material have not been disabled in the CD drive, inspect the HP software CD for damage. When the printer is the tray and is not jammed in • Make sure the (Power) light is available ...
User Guide
Page 9
... troubleshooting 114 Step 1: Make sure your computer is connected to your network 115 Step 2: Make sure that the HP device is connected to your network 116 Step 3: Check to see if the firewall software is blocking communication 117 Step 4: ...122 Hardware installation suggestions 122 Software installation suggestions 123 Understand the Printer Status Report and Self-Test Report 124 Understand the network configuration page (some models only 126 Clear jams...127 Clear paper jams...127 Avoid paper jams...128 A Technical information Warranty information...130 Hewlett-Packard limited ...
... troubleshooting 114 Step 1: Make sure your computer is connected to your network 115 Step 2: Make sure that the HP device is connected to your network 116 Step 3: Check to see if the firewall software is blocking communication 117 Step 4: ...122 Hardware installation suggestions 122 Software installation suggestions 123 Understand the Printer Status Report and Self-Test Report 124 Understand the network configuration page (some models only 126 Clear jams...127 Clear paper jams...127 Avoid paper jams...128 A Technical information Warranty information...130 Hewlett-Packard limited ...
User Guide
Page 12
Use the HP Solution Center (Windows 207 HP Utility (Mac OS X)...207 Embedded Web server (some models only 208 F Errors (Windows) Fax Memory Full...210 Device Disconnected...210 Ink Alert...210 Cartridge Problem...... the product off and on 213 Solution 3: Clean the electrical contacts 213 Solution 4: Replace the ink cartridge 213 Paper Mismatch...213 The cartridge cradle cannot move 213 Paper Jam...213 Paper Jam...213 The printer is out of paper...214 Printer Offline...214 Printer Paused...214 Document failed to print...214 General printer error...214 Align cartridge...215 Index...216 8
Use the HP Solution Center (Windows 207 HP Utility (Mac OS X)...207 Embedded Web server (some models only 208 F Errors (Windows) Fax Memory Full...210 Device Disconnected...210 Ink Alert...210 Cartridge Problem...... the product off and on 213 Solution 3: Clean the electrical contacts 213 Solution 4: Replace the ink cartridge 213 Paper Mismatch...213 The cartridge cradle cannot move 213 Paper Jam...213 Paper Jam...213 The printer is out of paper...214 Printer Offline...214 Printer Paused...214 Document failed to print...214 General printer error...214 Align cartridge...215 Index...216 8
User Guide
Page 21
... multiple prints to select your HP printer. Original HP inks and HP Advanced Photo Paper have a look and feel ...this paper with your product, and then click one type of printing affordable professional photos with any inkjet printer. For...jams, poor print quality, and other supplies, go to save you use media that is available in English only. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for longer lasting documents. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to www.hp...
... multiple prints to select your HP printer. Original HP inks and HP Advanced Photo Paper have a look and feel ...this paper with your product, and then click one type of printing affordable professional photos with any inkjet printer. For...jams, poor print quality, and other supplies, go to save you use media that is available in English only. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for longer lasting documents. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to www.hp...
User Guide
Page 74
... HP all-in-one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand the network configuration page (some models only) • Clear jams HP...
... HP all-in-one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand the network configuration page (some models only) • Clear jams HP...
User Guide
Page 78
... you did not install the HP software, you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the current or default printer. Try these when you can download the software from HP at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support...
... you did not install the HP software, you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the current or default printer. Try these when you can download the software from HP at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support...
User Guide
Page 98
...1/4 and 3/4 full. Copies are using thick special media (such as brochure paper), load media so that the tray is full.) • If you are blank • Check the media The media might be jammed. Wait for information about HP support. • No copy came out • Check the power Make sure... that the power cord is securely connected, and the device turned on top of other paper of jobs. Chapter 7 • When using thin ...
...1/4 and 3/4 full. Copies are using thick special media (such as brochure paper), load media so that the tray is full.) • If you are blank • Check the media The media might be jammed. Wait for information about HP support. • No copy came out • Check the power Make sure... that the power cord is securely connected, and the device turned on top of other paper of jobs. Chapter 7 • When using thin ...
User Guide
Page 127
...8226; Make sure to use the HP software CD that contains the correct installation software for damage. Check or perform the following • Power light is running one of the supported operating systems. •..., it takes approximately 45 seconds to warm up. • The device is not jammed in the CD drive, inspect the HP software CD for your computer is on a Windows computer, ensure all latches and covers... download the device driver from the device. • Duplexer is locked into place. • Paper is loaded correctly in the tray, and is in the Ready state, and no other cables ...
...8226; Make sure to use the HP software CD that contains the correct installation software for damage. Check or perform the following • Power light is running one of the supported operating systems. •..., it takes approximately 45 seconds to warm up. • The device is not jammed in the CD drive, inspect the HP software CD for your computer is on a Windows computer, ensure all latches and covers... download the device driver from the device. • Duplexer is locked into place. • Paper is loaded correctly in the tray, and is in the Ready state, and no other cables ...
User Guide
Page 131
... folded, or damaged. • Make sure that is too thick or too thin for the device. • Trying to add paper to clear a paper jam from the rear door. Paper can also jam in the ADF tray. CAUTION: Trying to the ADF tray while the device is clean. If the product has an automatic...an original on the maximum number of sheets allowed in the main tray, you are not too full. Try the following topics: • Clear paper jams • Avoid paper jams Clear paper jams If the paper was loaded in the ADF, see Load media. Remove the door by pulling it away from the rear door 1.
... folded, or damaged. • Make sure that is too thick or too thin for the device. • Trying to add paper to clear a paper jam from the rear door. Paper can also jam in the ADF tray. CAUTION: Trying to the ADF tray while the device is clean. If the product has an automatic...an original on the maximum number of sheets allowed in the main tray, you are not too full. Try the following topics: • Clear paper jams • Avoid paper jams Clear paper jams If the paper was loaded in the ADF, see Load media. Remove the door by pulling it away from the rear door 1.
User Guide
Page 132
... the cover of the rollers. CAUTION: If the paper tears when you do not remove all paper. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled paper by storing all the pieces of paper from the rollers, check the rollers and wheels for...
... the cover of the rollers. CAUTION: If the paper tears when you do not remove all paper. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled paper by storing all the pieces of paper from the rollers, check the rollers and wheels for...
User Guide
Page 143
... than 28 lb bond (105 g/m2). Jams might occur with 1200 input dpi. Load the media with watermarks and prepunched holes. Paper type Plain paper HP Bright White Paper HP Premium Presentation Paper, Matte Other inkjet papers Device control panel setting Plain Paper Plain Paper Premium Inkjet Premium Inkjet Device specifications 139 Photo papers include the following table to determine which...
... than 28 lb bond (105 g/m2). Jams might occur with 1200 input dpi. Load the media with watermarks and prepunched holes. Paper type Plain paper HP Bright White Paper HP Premium Presentation Paper, Matte Other inkjet papers Device control panel setting Plain Paper Plain Paper Premium Inkjet Premium Inkjet Device specifications 139 Photo papers include the following table to determine which...
User Guide
Page 214
...; Fax Memory Full • Device Disconnected • Ink Alert • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move • Paper Jam • Paper Jam • The printer is out of the following solutions: • Make sure the product is turned on and that ... Disconnected The computer cannot communicate with the product because one of paper • Printer Offline • Printer Paused • Document failed to print • General printer error • Align cartridge Fax Memory Full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to a...
...; Fax Memory Full • Device Disconnected • Ink Alert • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move • Paper Jam • Paper Jam • The printer is out of the following solutions: • Make sure the product is turned on and that ... Disconnected The computer cannot communicate with the product because one of paper • Printer Offline • Printer Paused • Document failed to print • General printer error • Align cartridge Fax Memory Full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to a...
User Guide
Page 217
... selected in the printer driver does not match the paper loaded in the product. To clear the obstruction, press the product for service or replacement. If the problem persists after you have loaded paper that the product is still under warranty, contact HP support for jams. (Power) button...problem persists, try to avoid jams, see Ink cartridge warranty information. For more information, see Maintain the device. • Make sure that holds the ink cartridges). To solve this problem, try the next solution. If the problem persists, try one of the product that the trays...
... selected in the printer driver does not match the paper loaded in the product. To clear the obstruction, press the product for service or replacement. If the problem persists after you have loaded paper that the product is still under warranty, contact HP support for jams. (Power) button...problem persists, try to avoid jams, see Ink cartridge warranty information. For more information, see Maintain the device. • Make sure that holds the ink cartridges). To solve this problem, try the next solution. If the problem persists, try one of the product that the trays...
User Guide
Page 218
... the device. • Make sure that the ADF is loaded correctly and is not too full. Load more information, see Clear jams. The printer is out of paper The default tray is empty. While offline, the product cannot be used. Or Click Start, click Control Panel, and then double-click... Printers. 2. For information about how to the queue but are added to avoid jams, see Load media. Appendix F Before you have loaded paper that meets specifications and that the product is clean. this might cause damage to...
... the device. • Make sure that the ADF is loaded correctly and is not too full. Load more information, see Clear jams. The printer is out of paper The default tray is empty. While offline, the product cannot be used. Or Click Start, click Control Panel, and then double-click... Printers. 2. For information about how to the queue but are added to avoid jams, see Load media. Appendix F Before you have loaded paper that meets specifications and that the product is clean. this might cause damage to...
User Guide
Page 222
... fax, using 55 IP address checking for device 122 IP settings 199 ISDN line, set up with fax parallel phone systems 180 J jams clear 127 media to avoid 17 paper 127, 128 junk fax mode 48 K keypad, device control panel locating 12 H hardware, fax setup test 101 header, fax 52...-Packard Company notices 3 HP Solution Center 207 HP Utility (Mac OS X) opening 207 humidity specifications 141 I ink cartridge door, locating 11 ink cartridge latch, locating 11 ink cartridges align 66 check ink levels 61 clean 68 clean contacts 90 clean ink nozzle area 91 L language, printer 133 left navigation button ...
... fax, using 55 IP address checking for device 122 IP settings 199 ISDN line, set up with fax parallel phone systems 180 J jams clear 127 media to avoid 17 paper 127, 128 junk fax mode 48 K keypad, device control panel locating 12 H hardware, fax setup test 101 header, fax 52...-Packard Company notices 3 HP Solution Center 207 HP Utility (Mac OS X) opening 207 humidity specifications 141 I ink cartridge door, locating 11 ink cartridge latch, locating 11 ink cartridges align 66 check ink levels 61 clean 68 clean contacts 90 clean ink nozzle area 91 L language, printer 133 left navigation button ...
User Guide
Page 223
...141 operating systems supported 134 originals scan 35 output tray locating 10 P pages per month (duty cycle) 133 paper jams 127, 128 size, set for fax 47 paper-feed problems, troubleshoot 92 parallel phone systems answering machine setup 189 countries/regions with 175 distinctive ringing setup 180 DSL...Mac OS 28 Print photos Mac OS 30 Windows 29, 31 print quality troubleshoot 78 print-carriage access door, locating 11 printer driver warranty 131 Printer Status Report information on 124 print 125 processor specifications 133 product control panel scan 35 pulse dialing 54 Q quality, troubleshoot ...
...141 operating systems supported 134 originals scan 35 output tray locating 10 P pages per month (duty cycle) 133 paper jams 127, 128 size, set for fax 47 paper-feed problems, troubleshoot 92 parallel phone systems answering machine setup 189 countries/regions with 175 distinctive ringing setup 180 DSL...Mac OS 28 Print photos Mac OS 30 Windows 29, 31 print quality troubleshoot 78 print-carriage access door, locating 11 printer driver warranty 131 Printer Status Report information on 124 print 125 processor specifications 133 product control panel scan 35 pulse dialing 54 Q quality, troubleshoot ...
User Guide
Page 225
... test failed 103 fax tests 101 fax wall jack test, failed 102 firewalls 76 installation 122 jams, paper 128 media not picked up from tray 93 missing or incorrect information 77 multiple pages are picked... 93 network configuration page 126 nothing prints 75 paper-feed problems 92 power 75 print 75 print quality 78 Printer Status Report 124 receive faxes 106, 109 scan 96 scan quality 99... white bands or stripes, troubleshoot copies 95, 96 scans 99 Windows borderless 33 HP Solution Center 207 print brochures 26 Print photos 29, 31 print settings 25 set up wireless communication...
... test failed 103 fax tests 101 fax wall jack test, failed 102 firewalls 76 installation 122 jams, paper 128 media not picked up from tray 93 missing or incorrect information 77 multiple pages are picked... 93 network configuration page 126 nothing prints 75 paper-feed problems 92 power 75 print 75 print quality 78 Printer Status Report 124 receive faxes 106, 109 scan 96 scan quality 99... white bands or stripes, troubleshoot copies 95, 96 scans 99 Windows borderless 33 HP Solution Center 207 print brochures 26 Print photos 29, 31 print settings 25 set up wireless communication...