Getting Started Guide
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..., an Adobe Acrobat version of this HP Officejet All-in printed format. OFFICEJET 4500 1. To scan, copy, and send faxes, you install the software). Where's the user guide? The user guide for the printer. You can also change the printer settings using software tools available on the following topics: • Troubleshooting information • Important safety notices and...
..., an Adobe Acrobat version of this HP Officejet All-in printed format. OFFICEJET 4500 1. To scan, copy, and send faxes, you install the software). Where's the user guide? The user guide for the printer. You can also change the printer settings using software tools available on the following topics: • Troubleshooting information • Important safety notices and...
Getting Started Guide
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...troubleshooting information, see "Problems setting up the printer" on the back. If you are connecting additional equipment, such as a dial-up properly for information on the back of the printer, and then connect a phone to this port. Do not use the HP...2 Parallel Splitter 3 DSL/ADSL filter (available from your DSL/ADSL service provider) 4 Phone cord suppliedprovided with printer 5 DSL/ADSL Modem 6 Computer 7 Telephone Step 2: Test fax setup Test your phone line connection After the .... 2. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back of the...
...troubleshooting information, see "Problems setting up the printer" on the back. If you are connecting additional equipment, such as a dial-up properly for information on the back of the printer, and then connect a phone to this port. Do not use the HP...2 Parallel Splitter 3 DSL/ADSL filter (available from your DSL/ADSL service provider) 4 Phone cord suppliedprovided with printer 5 DSL/ADSL Modem 6 Computer 7 Telephone Step 2: Test fax setup Test your phone line connection After the .... 2. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back of the...
Getting Started Guide
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...-click the HP Installer icon on the 3. When prompted, enter the network name and security passkey. 5. For additional troubleshooting information, see the user guide. onscreen instructions. 2. Select Wireless Test, and then press OK. Make sure the printer is finished, the printer prints a ...report with the results of the printer and then to select Print Report, ...
...-click the HP Installer icon on the 3. When prompted, enter the network name and security passkey. 5. For additional troubleshooting information, see the user guide. onscreen instructions. 2. Select Wireless Test, and then press OK. Make sure the printer is finished, the printer prints a ...report with the results of the printer and then to select Print Report, ...
User Guide
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... ink cartridges...66 Clean the ink cartridges...68 7 Solve a problem HP support...70 Obtain electronic support...71 HP support by phone...71 Before you call...71 Phone support period 72 Telephone support numbers 72 After the phone support period 74 General troubleshooting tips and resources 74 Solve printing problems...75 The device shuts...
... ink cartridges...66 Clean the ink cartridges...68 7 Solve a problem HP support...70 Obtain electronic support...71 HP support by phone...71 Before you call...71 Phone support period 72 Telephone support numbers 72 After the phone support period 74 General troubleshooting tips and resources 74 Solve printing problems...75 The device shuts...
User Guide
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Poor print quality and unexpected printouts 78 Solution 1: Use genuine HP cartridges 78 Solution 2: Check the paper 78 Solution 3: Wait a short period of time (if possible 79 Solution 4: Check the print settings 79 Step 1: Check the ... Print in Grayscale setting 80 Solution 5: Check estimated ink levels and replace low or empty ink cartridges 81 Solution 6: Print and evaluate a diagnostic report and troubleshoot defects 81 Print Quality Diagnostic Report 82 Self-Test Report...87 Solution 7: Clean the ink cartridges 89 Solution 8: Align the ink cartridges 89 Solution 9: Replace...
Poor print quality and unexpected printouts 78 Solution 1: Use genuine HP cartridges 78 Solution 2: Check the paper 78 Solution 3: Wait a short period of time (if possible 79 Solution 4: Check the print settings 79 Step 1: Check the ... Print in Grayscale setting 80 Solution 5: Check estimated ink levels and replace low or empty ink cartridges 81 Solution 6: Print and evaluate a diagnostic report and troubleshoot defects 81 Print Quality Diagnostic Report 82 Self-Test Report...87 Solution 7: Clean the ink cartridges 89 Solution 8: Align the ink cartridges 89 Solution 9: Replace...
User Guide
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Contents Solve wireless problems (some models only 114 Basic wireless troubleshooting 114 Advanced wireless troubleshooting 114 Step 1: Make sure your computer is connected to your network 115 Step 2: Make sure that the HP device is connected to your network 116 Step 3: Check to see if ... to work with HP devices 119 Solve device management problems 121 Embedded Web server cannot be opened 121 The EWS is only available in English 122 Troubleshoot installation issues 122 Hardware installation suggestions 122 Software installation suggestions 123 Understand the Printer Status Report and...
Contents Solve wireless problems (some models only 114 Basic wireless troubleshooting 114 Advanced wireless troubleshooting 114 Step 1: Make sure your computer is connected to your network 115 Step 2: Make sure that the HP device is connected to your network 116 Step 3: Check to see if ... to work with HP devices 119 Solve device management problems 121 Embedded Web server cannot be opened 121 The EWS is only available in English 122 Troubleshoot installation issues 122 Hardware installation suggestions 122 Software installation suggestions 123 Understand the Printer Status Report and...
User Guide
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... online support specialists • Software and driver updates for the HP all-in-one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand the...
... online support specialists • Software and driver updates for the HP all-in-one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand the...
User Guide
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...again. feed problems. • Power light is not jammed in the Print & Fax section of the steps below require HP software. General troubleshooting tips and resources NOTE: Many of the System Preferences. Chapter 7 After the phone support period After the phone support period,... in the device. • All packing tapes and materials are performing a task. For Windows, set it as the current or default printer. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems...
...again. feed problems. • Power light is not jammed in the Print & Fax section of the steps below require HP software. General troubleshooting tips and resources NOTE: Many of the System Preferences. Chapter 7 After the phone support period After the phone support period,... in the device. • All packing tapes and materials are performing a task. For Windows, set it as the current or default printer. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems...
User Guide
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... plain white paper into the input tray. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. Contact HP support. Alignment fails If the alignment process fails, make sure you have colored ...USB cable), wait about 20 seconds, and reconnect the cables. Check the device setup For more information. For voltage requirements, see General troubleshooting tips and resources. Solve printing problems 75 The device is not responding (nothing prints) • Device takes a long time to ...
... plain white paper into the input tray. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. Contact HP support. Alignment fails If the alignment process fails, make sure you have colored ...USB cable), wait about 20 seconds, and reconnect the cables. Check the device setup For more information. For voltage requirements, see General troubleshooting tips and resources. Solve printing problems 75 The device is not responding (nothing prints) • Device takes a long time to ...
User Guide
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... • Solution 5: Check estimated ink levels and replace low or empty ink cartridges • Solution 6: Print and evaluate a diagnostic report and troubleshoot defects • Solution 7: Clean the ink cartridges • Solution 8: Align the ink cartridges • Solution 9: Replace the problem ink cartridge ... or contact the software manufacturer for known software conflicts, refer to resolve the problem. HP recommends that you make sure that you are listed in order, with HP printers to interpret print settings properly. Do not replace cartridges to minimize the effects of the...
... • Solution 5: Check estimated ink levels and replace low or empty ink cartridges • Solution 6: Print and evaluate a diagnostic report and troubleshoot defects • Solution 7: Clean the ink cartridges • Solution 8: Align the ink cartridges • Solution 9: Replace the problem ink cartridge ... or contact the software manufacturer for known software conflicts, refer to resolve the problem. HP recommends that you make sure that you are listed in order, with HP printers to interpret print settings properly. Do not replace cartridges to minimize the effects of the...
User Guide
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...do not need to print a diagnostic report. • If your product does not support wireless communication, see no defects. 3. If you see one or more information about checking ink levels, see Check the estimated ink levels. • If the ink-level graphic shows low cartridges, and you... rotate the document or image 180 degrees. • If the issue persists, visit the HP online support Web site at www.hp.com/ support for your software application, choose Print. 2. NOTE: Stop troubleshooting here. Poor print quality and unexpected printouts 81 In the Color Options area, make sure...
...do not need to print a diagnostic report. • If your product does not support wireless communication, see no defects. 3. If you see one or more information about checking ink levels, see Check the estimated ink levels. • If the ink-level graphic shows low cartridges, and you... rotate the document or image 180 degrees. • If the issue persists, visit the HP online support Web site at www.hp.com/ support for your software application, choose Print. 2. NOTE: Stop troubleshooting here. Poor print quality and unexpected printouts 81 In the Color Options area, make sure...
User Guide
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... the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on the scanner glass or lid backing. HP cannot guarantee the quality of the media. • Unclear text ◦ Try adjusting the contrast and copy-quality settings. ◦ The default ... is slanted or skewed If the product has an automatic document feeder (ADF), check the following topics do not help, see the software Help for troubleshooting information. • Scanner did nothing • Scan takes too long • Part of the document did not scan or text is not too full...
... the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on the scanner glass or lid backing. HP cannot guarantee the quality of the media. • Unclear text ◦ Try adjusting the contrast and copy-quality settings. ◦ The default ... is slanted or skewed If the product has an automatic document feeder (ADF), check the following topics do not help, see the software Help for troubleshooting information. • Scanner did nothing • Scan takes too long • Part of the document did not scan or text is not too full...
User Guide
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.... ◦ Use or make a carrier sheet to reduce the scanned image. If you are correct. • Size is reduced The HP software settings might experience problems when sending faxes, receiving faxes, or both. If the media is placed correctly. Scan defects are apparent ...lines Ink, glue, correction fluid, or an unwanted substance might skew, which causes unclear images. Solve fax problems This section contains fax setup troubleshooting information for faxing. For more information. • Black dots or streaks ◦ Ink, glue, correction fluid, or an unwanted substance might...
.... ◦ Use or make a carrier sheet to reduce the scanned image. If you are correct. • Size is reduced The HP software settings might experience problems when sending faxes, receiving faxes, or both. If the media is placed correctly. Scan defects are apparent ...lines Ink, glue, correction fluid, or an unwanted substance might skew, which causes unclear images. Solve fax problems This section contains fax setup troubleshooting information for faxing. For more information. • Black dots or streaks ◦ Ink, glue, correction fluid, or an unwanted substance might...
User Guide
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... Cord Connected to Correct Port on Fax" test failed • The "Using Correct Type of the device. If the test fails again, continue reviewing the troubleshooting information in again, and then turn the power on the device control panel and then unplug the power cord from the Fax Setup Wizard (Windows...) or HP Setup Assitant (Mac OS X), make sure the device is busy. Solve fax problems 101 For more information, see which part of the test failed, and...
... Cord Connected to Correct Port on Fax" test failed • The "Using Correct Type of the device. If the test fails again, continue reviewing the troubleshooting information in again, and then turn the power on the device control panel and then unplug the power cord from the Fax Setup Wizard (Windows...) or HP Setup Assitant (Mac OS X), make sure the device is busy. Solve fax problems 101 For more information, see which part of the test failed, and...
User Guide
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...You will also need another phone cord, which can purchase a coupler at the display on the device, HP recommends you are using the wrong type of the equipment is initializing after being turned on the same phone...problems found, run the fax test again to extend the length. After you might already have them back one or more pieces of phone cord. After turning on the device. try adding them check the phone line... connect the device to a working phone line and continue reviewing the troubleshooting information in this can use a coupler to make sure it is causing problems;
...You will also need another phone cord, which can purchase a coupler at the display on the device, HP recommends you are using the wrong type of the equipment is initializing after being turned on the same phone...problems found, run the fax test again to extend the length. After you might already have them back one or more pieces of phone cord. After turning on the device. try adding them check the phone line... connect the device to a working phone line and continue reviewing the troubleshooting information in this can use a coupler to make sure it is causing problems;
User Guide
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...your wired (Ethernet) network, perform one or more information, see Understand the network configuration page (some models only). For more of the following tasks. NOTE: After correcting any of the following , run the installation program again. • General network troubleshooting • Network port created does not... not match device IP address (Windows) If you might resolve some models only) 113 Click OK twice to Settings, and then click Printers or Printers and Faxes. - Select the TCP/IP port for computers running Windows, make sure it is installed on the same subnet as a...
...your wired (Ethernet) network, perform one or more information, see Understand the network configuration page (some models only). For more of the following tasks. NOTE: After correcting any of the following , run the installation program again. • General network troubleshooting • Network port created does not... not match device IP address (Windows) If you might resolve some models only) 113 Click OK twice to Settings, and then click Printers or Printers and Faxes. - Select the TCP/IP port for computers running Windows, make sure it is installed on the same subnet as a...
User Guide
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... problems (some models only) If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the wireless network Turn off the power and then turning it back on will include recommendations that the...to your network • Step 3: Check to see if the firewall software is blocking communication • Step 4: Make sure the HP device is connected to the device and the computer. Advanced wireless troubleshooting If you have been turned on in the order presented. Sometimes, turning off the router and the...
... problems (some models only) If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the wireless network Turn off the power and then turning it back on will include recommendations that the...to your network • Step 3: Check to see if the firewall software is blocking communication • Step 4: Make sure the HP device is connected to the device and the computer. Advanced wireless troubleshooting If you have been turned on in the order presented. Sometimes, turning off the router and the...
User Guide
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...Fax. 2. Delete any print jobs currently in the folder for the HP device, right-click the printer icon for additional troubleshooting help. If Jobs Stopped appears in the window that the symptoms persist as Default Printer. If you install the software again, the installer might be interfering....version of the following, depending on the printer status: a. NOTE: If there is more than one of the printer driver in your firewall might create a second version of the printer driver is Offline, right-click the device, and click Use Printer Online. On the desktop, right-click My...
...Fax. 2. Delete any print jobs currently in the folder for the HP device, right-click the printer icon for additional troubleshooting help. If Jobs Stopped appears in the window that the symptoms persist as Default Printer. If you install the software again, the installer might be interfering....version of the following, depending on the printer status: a. NOTE: If there is more than one of the printer driver in your firewall might create a second version of the printer driver is Offline, right-click the device, and click Use Printer Online. On the desktop, right-click My...
User Guide
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...only available in the Applications > Utilities folder) and type the following topics do not help, see Solve a problem for information about HP support. • Hardware installation suggestions • Software installation suggestions Hardware installation suggestions Check the device • Make sure that the ...the device IP address • To check the IP address of the product, obtain the IP address by printing a network configuration page. Troubleshoot installation issues If the following : ping 123.123.123 If a reply appears, the IP address is connected to a working power outlet. ...
...only available in the Applications > Utilities folder) and type the following topics do not help, see Solve a problem for information about HP support. • Hardware installation suggestions • Software installation suggestions Hardware installation suggestions Check the device • Make sure that the ...the device IP address • To check the IP address of the product, obtain the IP address by printing a network configuration page. Troubleshoot installation issues If the following : ping 123.123.123 If a reply appears, the IP address is connected to a working power outlet. ...
User Guide
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.... • Ensure power cord and other programs are closed . You can download the device driver from the product's control panel or by using the HP software installed with the product. If the alignment fails, check to warm up. • The device is in the Ready state, and no other... place. • Paper is loaded correctly in the tray, and is running one of the supported operating systems. • Make sure that the computer meets at any time from the HP Web site (www.hp.com/support). Troubleshoot installation issues 123 You can also align the ink cartridges at least the minimum...
.... • Ensure power cord and other programs are closed . You can download the device driver from the product's control panel or by using the HP software installed with the product. If the alignment fails, check to warm up. • The device is in the Ready state, and no other... place. • Paper is loaded correctly in the tray, and is running one of the supported operating systems. • Make sure that the computer meets at any time from the HP Web site (www.hp.com/support). Troubleshoot installation issues 123 You can also align the ink cartridges at least the minimum...