HP MFP Digital Sending Software v. 4 - Support Guide
Page 5
... sending problems 27 Windows viewer log messages 31 Control panel messages 33 HP MFP DSS Configuration Utility messages 36 Distributed Session Management Protocol (DSMP) error codes 37 4 Customer support and warranty information HP customer care service and support 39 Hewlett-Packard limited warranty statement 40 HP software license terms 40 Part 2 42 Index ENWW Contents iii
... sending problems 27 Windows viewer log messages 31 Control panel messages 33 HP MFP DSS Configuration Utility messages 36 Distributed Session Management Protocol (DSMP) error codes 37 4 Customer support and warranty information HP customer care service and support 39 Hewlett-Packard limited warranty statement 40 HP software license terms 40 Part 2 42 Index ENWW Contents iii
HP MFP Digital Sending Software v. 4 - Support Guide
Page 9
...installed license(s) you are supported. Features and options 3 The Add License dialog box appears. 2 Enter in the 20-digit License Key Code of the license you wish to remove. 2 Click the Remove button. 3 The selected licenses will update to reflect the current number of... seats provided by email about errors that the SMTP gateway be automatically converted to Workflow Process and Document Management licenses. Use the HP MFP DSS Configuration Utility to configure all of the digital sending features. These license types...
...installed license(s) you are supported. Features and options 3 The Add License dialog box appears. 2 Enter in the 20-digit License Key Code of the license you wish to remove. 2 Click the Remove button. 3 The selected licenses will update to reflect the current number of... seats provided by email about errors that the SMTP gateway be automatically converted to Workflow Process and Document Management licenses. Use the HP MFP DSS Configuration Utility to configure all of the digital sending features. These license types...
HP MFP Digital Sending Software v. 4 - Support Guide
Page 41
...; 207: Unexpected LDAP failure. When this MFP. The MFP was unable to connect to HP DSS v. 4 ● Verify HP DSS v. 4 is running LDAP. ● 209: LDAP server is not accessible. ● 227: The server did not contain the necessary information to indicate that it was incorrect. The following error codes might appear: ● 201: Unexpected failure...
...; 207: Unexpected LDAP failure. When this MFP. The MFP was unable to connect to HP DSS v. 4 ● Verify HP DSS v. 4 is running LDAP. ● 209: LDAP server is not accessible. ● 227: The server did not contain the necessary information to indicate that it was incorrect. The following error codes might appear: ● 201: Unexpected failure...
HP MFP Digital Sending Software v. 4 - Support Guide
Page 43
...HP MFP DSS Configuration Utility. User not found in the LDAP No user record matched the search criteria that it is running the LDAP server. ● Make sure the correct TCP/IP port is specified in the current version. Distributed Session Management Protocol (DSMP) error codes DSMP error codes Error... 1-100 Description and actions These are DSMP protocol errors indicating network communication problems. ● Verify network connectivity. ● Contact an authorized HP dealer. The specified LDAP server...
...HP MFP DSS Configuration Utility. User not found in the LDAP No user record matched the search criteria that it is running the LDAP server. ● Make sure the correct TCP/IP port is specified in the current version. Distributed Session Management Protocol (DSMP) error codes DSMP error codes Error... 1-100 Description and actions These are DSMP protocol errors indicating network communication problems. ● Verify network connectivity. ● Contact an authorized HP dealer. The specified LDAP server...
HP LaserJet MFP - Analog Fax Accessory 300 Send Fax Driver
Page 6
...the notification settings ...61 Setting the cover page information ...63 Setting the preview preference ...65 Setting the fax driver printer preferences 66 Setting the billing-code configuration 68 4 Troubleshooting Functional errors ...70 The test page does not print 70 The e-mail notification is disabled 70 An e-mail confirmation is not...PC Fax Send does not appear on the MFP control panel 72 The bitmap does not appear or print on the cover page 73 The preview does not appear 73 A billing code is required after disabling the feature 73 The billing code text box does not appear 74 The ...
...the notification settings ...61 Setting the cover page information ...63 Setting the preview preference ...65 Setting the fax driver printer preferences 66 Setting the billing-code configuration 68 4 Troubleshooting Functional errors ...70 The test page does not print 70 The e-mail notification is disabled 70 An e-mail confirmation is not...PC Fax Send does not appear on the MFP control panel 72 The bitmap does not appear or print on the cover page 73 The preview does not appear 73 A billing code is required after disabling the feature 73 The billing code text box does not appear 74 The ...
HP LaserJet MFP - Analog Fax Accessory 300 Send Fax Driver
Page 79
...Click Start, click Settings, and then click Printers and Faxes. 2. ENWW Functional errors 73 Under Printer Tasks on the Fax Job tab after disabling the feature A billing code is too large. A billing code is required after the billing-code feature has been disabled at the MFP. Reduce the size of the bitmap to ...cover page. In the HP MFP Send Fax Properties dialog box, click Device Settings. To update the driver so that the Billing Code text box does not appear on the cover page if the bitmap file is required in the Billing Code text box on the Printers and Faxes window, ...
...Click Start, click Settings, and then click Printers and Faxes. 2. ENWW Functional errors 73 Under Printer Tasks on the Fax Job tab after disabling the feature A billing code is too large. A billing code is required after the billing-code feature has been disabled at the MFP. Reduce the size of the bitmap to ...cover page. In the HP MFP Send Fax Properties dialog box, click Device Settings. To update the driver so that the Billing Code text box does not appear on the cover page if the bitmap file is required in the Billing Code text box on the Printers and Faxes window, ...
HP LaserJet MFP - Analog Fax Accessory 300 Send Fax Driver
Page 81
... in the sender information fields on the HP LaserJet M3035MFP, M3027MFP, M4345MFP, M5025MFP, M5035 MFP, and HP Color LaserJet CM4730 MFP and CM6040 MFP. 1. ENWW Functional errors 75 Scroll to open the billing-code screen. 7. Scroll to select the minimum number of the MFP and then click Properties. 3. Use the... in the Default Settings dialog box. In the HP MFP Send Fax Properties dialog box, click Device Settings. Normally, closing and reopening the driver will automatically accomplish this process. Under Printer Tasks in the Printers and Faxes window, right-click the name of ...
... in the sender information fields on the HP LaserJet M3035MFP, M3027MFP, M4345MFP, M5025MFP, M5035 MFP, and HP Color LaserJet CM4730 MFP and CM6040 MFP. 1. ENWW Functional errors 75 Scroll to open the billing-code screen. 7. Scroll to select the minimum number of the MFP and then click Properties. 3. Use the... in the Default Settings dialog box. In the HP MFP Send Fax Properties dialog box, click Device Settings. Normally, closing and reopening the driver will automatically accomplish this process. Under Printer Tasks in the Printers and Faxes window, right-click the name of ...
HP LaserJet MFP - Analog Fax Accessory 300 Send Fax Driver
Page 84
... Image text box on Image text box on the Fax Job tab or the Setup tab. This error only occurs when billing-code feature is enabled and the billing code in the Billing Code text box on the MFP to the image in the Image text Type a valid path to contain a specified number of digits.... Fax Job tab or the Setup tab. Table 4-1 Error messages At least one fax number is required Cause Solution A fax number was sent...
... Image text box on Image text box on the Fax Job tab or the Setup tab. This error only occurs when billing-code feature is enabled and the billing code in the Billing Code text box on the MFP to the image in the Image text Type a valid path to contain a specified number of digits.... Fax Job tab or the Setup tab. Table 4-1 Error messages At least one fax number is required Cause Solution A fax number was sent...
HP LaserJet MFP - Analog Fax Accessory Guide
Page 6
...on-busy 46 Set redial-on-no-answer 47 Set redial interval 48 Set the outgoing fax resolution 48 Set billing codes ...49 Set the JBIG compression mode 50 Change the sharpness setting 51 Change the background setting 51 Change the light/...error correction mode ...61 Set the modem volume ...62 Set the ringer volume ...63 3 Use Fax Fax feature screen ...66 HP LaserJet 4345mfp and 9040/9050mfp, and HP Color LaserJet 4730mfp and 9500mfp fax feature screen 66 HP LaserJet M3035 MFP, M3027 MFP, M4345 MFP, M5025 MFP, M5035 MFP, M9040 MFP, M9050 MFP and HP Color LaserJet CM4730 MFP and CM6040 MFP...
...on-busy 46 Set redial-on-no-answer 47 Set redial interval 48 Set the outgoing fax resolution 48 Set billing codes ...49 Set the JBIG compression mode 50 Change the sharpness setting 51 Change the background setting 51 Change the light/...error correction mode ...61 Set the modem volume ...62 Set the ringer volume ...63 3 Use Fax Fax feature screen ...66 HP LaserJet 4345mfp and 9040/9050mfp, and HP Color LaserJet 4730mfp and 9500mfp fax feature screen 66 HP LaserJet M3035 MFP, M3027 MFP, M4345 MFP, M5025 MFP, M5035 MFP, M9040 MFP, M9050 MFP and HP Color LaserJet CM4730 MFP and CM6040 MFP...
HP LaserJet MFP - Analog Fax Accessory Guide
Page 113
Print one of the error codes and the appropriate action can be found at http://www.hp.com by searching for the Q3701A or HP LaserJet MFP Analog Fax Accessory 300. ENWW Error codes 105 A detailed description of these three reports to obtain the error code. Error codes show up in determining the cause of the problem. Error codes If a fax problem occurs which prevents or interrupts sending or receiving of a fax, an error code is generated that will help in the fax activity log, the fax call report, and the T.30 Protocol Trace (see Service settings on page 115).
Print one of the error codes and the appropriate action can be found at http://www.hp.com by searching for the Q3701A or HP LaserJet MFP Analog Fax Accessory 300. ENWW Error codes 105 A detailed description of these three reports to obtain the error code. Error codes show up in determining the cause of the problem. Error codes If a fax problem occurs which prevents or interrupts sending or receiving of a fax, an error code is generated that will help in the fax activity log, the fax call report, and the T.30 Protocol Trace (see Service settings on page 115).
HP LaserJet MFP - Analog Fax Accessory Guide
Page 114
...or received on a LaserJet MFP, any errors that occur during the fax process regardless of numeric codes depending on the circumstances, and a few messages don't include numeric codes). Fax errors can be listed in tables. however, both the text message and numeric code will be printed ... at http://www.hp.com/go/mfpfaxaccessory300). The numeric code is shown in the reports. Usually a numeric code of (0) indicates an error was not associated with numeric codes different than those listed here require assistance of the message will always display a numeric code of (0), whereas ...
...or received on a LaserJet MFP, any errors that occur during the fax process regardless of numeric codes depending on the circumstances, and a few messages don't include numeric codes). Fax errors can be listed in tables. however, both the text message and numeric code will be printed ... at http://www.hp.com/go/mfpfaxaccessory300). The numeric code is shown in the reports. Usually a numeric code of (0) indicates an error was not associated with numeric codes different than those listed here require assistance of the message will always display a numeric code of (0), whereas ...
HP LaserJet MFP - Analog Fax Accessory Guide
Page 119
... code) The database stores the most recent 500 fax entries (older faxes are deleted from the log). Scroll to print a Fax Call Report after the device detects a fax receive error. NOTE: If you select Never, you will have no printed indication other completing another activity). Depending on the HP LaserJet M3025 MFP, M3027 MFP, M4345 MFP, M5025 MFP...
... code) The database stores the most recent 500 fax entries (older faxes are deleted from the log). Scroll to print a Fax Call Report after the device detects a fax receive error. NOTE: If you select Never, you will have no printed indication other completing another activity). Depending on the HP LaserJet M3025 MFP, M3027 MFP, M4345 MFP, M5025 MFP...
HP LaserJet MFP - Analog Fax Accessory Guide
Page 123
... to their default settings. The menu locations of 68 Hz. For the HP LaserJet M3035 MFP, M3027 MFP, M4345 MFP, M5025 MFP, M5035 MFP, M9040 MFP, M9050 MFP and Color LaserJet CM4730 MFP and CM6040 MFP Series, these selections vary by an HP technical support agent. However the report contains detailed error codes and other modem) any of this setting to select slower baud rates...
... to their default settings. The menu locations of 68 Hz. For the HP LaserJet M3035 MFP, M3027 MFP, M4345 MFP, M5025 MFP, M5035 MFP, M9040 MFP, M9050 MFP and Color LaserJet CM4730 MFP and CM6040 MFP Series, these selections vary by an HP technical support agent. However the report contains detailed error codes and other modem) any of this setting to select slower baud rates...
HP LaserJet MFP - Analog Fax Accessory Guide
Page 143
... LaserJet 4730mfp 12 HP Color LaserJet CM4730 MFP 12 HP Color LaserJet CM6040 MFP Series 23 HP LaserJet 4345mfp 6 HP LaserJet 9040/9050mfp 3 HP LaserJet M9040 MFP / M9050 MFP 31 J JBIG compression setting 50 ENWW Index 135 Index A accessories 125 activity log 111 B background copying colored paper 51 removing from transmitted faxes 51 background setting copying colored paper 52 removing from transmitted faxes 52 billing code...
... LaserJet 4730mfp 12 HP Color LaserJet CM4730 MFP 12 HP Color LaserJet CM6040 MFP Series 23 HP LaserJet 4345mfp 6 HP LaserJet 9040/9050mfp 3 HP LaserJet M9040 MFP / M9050 MFP 31 J JBIG compression setting 50 ENWW Index 135 Index A accessories 125 activity log 111 B background copying colored paper 51 removing from transmitted faxes 51 background setting copying colored paper 52 removing from transmitted faxes 52 billing code...
HP LaserJet MFP - Analog Fax Accessory Guide
Page 144
... settings billing codes 49 blocking incoming faxes 57 change light/dark setting 52 change on -no-answer 47 remove numbers 58 removing numbers 58 136 Index ENWW See multifunction product modem speed 102, 124 modem volume setting 62 multifunction product 1... Jetadmin 42 replacement parts 125 replacing the fax accessory HP Color LaserJet 4730mfp 12 HP Color LaserJet CM4730 MFP 12 HP Color LaserJet CM6040 MFP Series 23 HP LaserJet 4345mfp, HP Color LaserJet CM4730 MFP 6 HP LaserJet 9040/9050mfp 3 HP LaserJet M9040 MFP / M9050 MFP 31 required settings country/region 36 resolution setting 49 ...
... settings billing codes 49 blocking incoming faxes 57 change light/dark setting 52 change on -no-answer 47 remove numbers 58 removing numbers 58 136 Index ENWW See multifunction product modem speed 102, 124 modem volume setting 62 multifunction product 1... Jetadmin 42 replacement parts 125 replacing the fax accessory HP Color LaserJet 4730mfp 12 HP Color LaserJet CM4730 MFP 12 HP Color LaserJet CM6040 MFP Series 23 HP LaserJet 4345mfp, HP Color LaserJet CM4730 MFP 6 HP LaserJet 9040/9050mfp 3 HP LaserJet M9040 MFP / M9050 MFP 31 required settings country/region 36 resolution setting 49 ...